Every review we hold for the Chobham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent customer service throughout a difficult time
Michael and his team worked so hard marketing, negotiating and progressing the sale of my house. There were some difficult times and I was not always the easiest client; however, the Waterfords team supported and reassured all the way to a successful sale.
Lynn · 16 April 2016
Agent replied · 15 June 2024
Dear Lynn,Thank you so much for your positive review!I have passed on your comments to Michael Brown who was delighted to assist you with the sale of your property and wishes you all the best for the future.Kind regards,Waterfords.
★★★★★ 5/5
TrustpilotElise was very professional and…
Elise was very professional and knowledgable whilst showing us round a property. She had answers to all questions and gave us possible ideas with what we could do with the place.
Rachel · 28 October 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from Elise and our Fleet team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotExcellent service support received
Excellent service support received from Waterfords staff.The communication between us and Ellie and Sam has been very easy and made our days.They were there for every question we had.Thank you a lot
Rajola · 14 August 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from our Lettings Team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotThe service provided by Waterfords…
The service provided by Waterfords Yateley was exceptional. I couldn’t recommend them highly enough. Estate agents typically have a bad reputation but Waterfords particularly Sarah provided incredible support and made the otherwise hugely stressful event much easier.
Customer · 20 May 2020
Agent replied · 15 June 2024
Thank you for taking the time to leave us such a lovely five star review. We will pass on your comments to Sarah and the Yateley team. We are so pleased to hear that they managed to make the process easier for you as that is exactly what we aim to do.Please let us know if there's anything else we can help you with.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotLooking to buy a house I went into…
Looking to buy a house I went into Waterfords to see if they had any relevant properties. I was welcomed by Elise Griffin who was notably more professional and helpful than a number of other agents I had visited that day. Elise asked pertinent questions to really understand what I was looking for and she clearly explained what Waterfords will do in the buying process. I am hopeful Waterfords can find me a house and, if I were selling, I would welcome Elise as my sales agent. All together a cut above the rest of the agents I had seen that day.
Martin` · 5 August 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from Elise in our Fleet team. We pride ourselves on offering the best possible customer service, so hearing your comments about how Elise looked after you is fantastic.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotSuper efficient from start to finish!
Super efficient from start to finish, making the purchase of our first family home a success! Darren alleviated any stresses professionally and kept the process on track whilst keeping us calm along the way. Tom seamlessly stepped in when needed and they will be our first call for any future transactions. Thanks Guys!
Amy · 4 January 2023
★★★★★ 5/5
TrustpilotReally impressed with Waterfords
Elise, the Property Consultant at Waterfords was brilliant - I don’t normally have much to say about estate agents showing buyers around properties but she really stood out. She had clearly done her homework on the property, pointing out a lot of interesting features on the property beyond the standard that you might not notice whilst walking around and was also able to answer all the questions we had there and then. Although we didn’t put an offer on this particular property, Elise did a fantastic job throughout the viewing as well as following up with us afterwards, so I would thoroughly recommend using Elise and Waterfords if you are looking to sell your property.
Fiona · 16 July 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from Elise in our Fleet team. We pride ourselves on offering the best possible customer service, so hearing your comments about Elise are great to hear. Thank you.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotKane - an asset to the company
I dealt with a gent called Kane recently. My opinion and experience with him changed my views on estate agents. Kane was professional, kind, and knowledgeable throughout and I cannot praise him enough. Extremely impressed.
Ben · 11 November 2020
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. We are delighted to hear you found the service helpful. We will pass on your kind comments to Kane and the lettings team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotDarren and the team are great.
Darren and the team are great.Very helpful, very supportive and always there to help.We asked to view the property several times for builders to look around and Darren organised this every time.So happy with the service for our new home.
Customer · 6 September 2018
Agent replied · 15 June 2024
Dear Customer,Thank you so much for your lovely review about our Yateley team. Darren in particular was delighted to receive your comments. Please do let us know if you need further advice or assistance in the future.Kind Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agents
★★★★★ 5/5
TrustpilotExcellent
Dealt with Matt at Waterfords who was excellent. Super efficient which meant we were able to view and rent a property extremely quickly. Appears far more organised than other agents we've used previously. Would certainly recomment.
Barney · 30 June 2020
Agent replied · 15 June 2024
Thank you for taking the time to leave us such a nice review . We are delighted to hear that you found us organised in the process and we will pass on your kind comments to Matt and the team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotRecently purchased our first home
Recently purchased our first home with Waterfords in Yateley. James was especially friendly and made us feel very welcome on our visits to our future home. Harry was also great at communicating with us about the ongoing purchase. We would certainly recommend using Waterfords if you are thinking of buying a home.
Jack · 26 January 2023
★★★★★ 5/5
TrustpilotGreat service from Waterfords
I’ve used Waterfords twice now and they are by far the best around. Darren, Sarah and Shaun were all really helpful, professional and efficient. I would highly recommend them to anyone buying or selling in the area
Customer · 21 February 2020
Agent replied · 15 June 2024
Thanks so much for taking the time to write us such a lovely review, we have passed on your comments to our Yateley team. If we can be of any assistance in the future please don't hesitate to contact us.Kind regardsCaroline PitcherMarketing ManagerWaterfords Estate Agents
★★★★★ 5/5
TrustpilotDarren and team at Waterfords Yateley …
Darren and team at Waterfords Yateley have been brilliant in their drive to find the buyer for us. In particular, Luke went the extra mile and we can fully recommend the team to look after you. Thanks again. Dave & Julie
De · 8 August 2017
Agent replied · 15 June 2024
Dear De Burton,Thank you very much for leaving such a brilliant review for Darren and Luke in our Yateley office!We are so pleased to hear that Luke went the extra mile for you and are extremely grateful for your recommendation.All the best for the future.Kind regards,Waterfords.
★★★★★ 5/5
TrustpilotGreat service from the Yateley branch
Great service from the Yateley branch, especially Sarah. No arrogant sales pitches. She kept us updated throughout the buying and selling process and communicated with all parties involved to ensure we completed then moved on our chosen day. Highly recommend them.
Kathryn · 27 July 2017
Agent replied · 15 June 2024
Dear Kathryn Parsons,Thank you for leaving such a brilliant review!We are so pleased to hear Sarah was communicative and helpful throughout your property sale and that she stood out for you as offering exceptional customer service.All the best for the future.Kindest regards,Waterfords.
★★★★★ 5/5
TrustpilotExtremely helpful
Josh has been extremely helpful in our search for a rental property, friendly and approachable, all you could ask for, a really positive experience.
Petersson · 19 August 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review about your recent experience with Josh and the Waterfords Lettings & Property Management team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Sam CharltonLettings Director
★★★★★ 5/5
TrustpilotGreat Service!
I’m a first time Landlord and Waterfords made this whole process very simple and were so easy to communicate with throughout. Huge thanks to Sam and then to Elise for nursing me through it!
Customer · 17 December 2020
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's wonderful to hear your lovely praise for Elise an Sam and that you found the process simple. That's exactly what we aim to do at Waterfords! We will pass on your kind comments to them.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotWaterfords handled our first purchase…
Waterfords handled our first purchase with integrity and professionalism throughout making the transition of purchasing our home as smooth as possible. Liam typifies exactly what an estate agent should be, allowing you time and space to view the property in a no pressure environment whilst being well informed and knowing the specifics upon request. Any queries we had were handled in a quickly and timely manner and communication was consistent and concise but never overbearing. I would have no hesitation in recommending their services.
Ben · 26 May 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from the Yateley team, in particular, Liam. We are delighted to hear you were pleased with our viewing process, we aim to make it as stress-free as possible. Thank you for recommending us.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotExcellent and professional help from…
Excellent and professional help from Samual Charlton who found are perfect home for us. Also walked us right through the process and help us in every step highly recommended Let him find you your future home!!!!
Macauley · 14 May 2020
Agent replied · 15 June 2024
Thank you for taking the time to leave us such a lovely five star review. It was wonderful to continue to safely help those who needed to move during in lockdown and we are delighted it worked out for you. Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotHighly recommend. Especially Sandra
Sandra has been a pleasure to deal with. Always responsive, lots of communication and been so much help with the whole process. Would absolutely recommend.
Anon · 24 June 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review about your recent experience with Sandra and the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotWaterfords - helpful and friendly
Everyone at Waterfords was helpful and friendly throughout the process, which helped to keep the stress levels low. Good communications as the process progressed through to completion. Thanks to Shaun for everything he did to ensure a smooth transaction.
CHRIS · 22 December 2018
Agent replied · 15 June 2024
Dear Chris,Thank you so much for your positive review of the service you received from our Shaun and our Camberley team. We really appreciate your feedback. Do let us know if we can help with anything else.Kind Regards,Sophie BrooksMarketing Managermarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotI would like to express my appreciation…
I would like to express my appreciation to the Waterfords personnel for their professionalism, excellent level and culture of service! I'd want to, especially note Rob Hawkins, Senior Lettings Consultant of Waterfords Fleet (Hampshire). Customer focus, professional and personal approach to each specific case and the wishes of customers, as well as responsiveness in solving the tasks set, cause sincere admiration and gratitude! Keep it up, Rob and the entire staff of the Waterfords!
Aziz · 4 May 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review about your recent interaction with the Waterfords Fleet Lettings team, what fantastic comments. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotMichael Thomas gave great service…
Michael was great through the whole purchasing process nothing was too much trouble, he gave us invaluable advice as first time buyers and was great in sorting last minute property visits when needed.
Lisa · 14 February 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from Michael and the Camberley team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotHonest and helpful
Our sale fell through with another agent and David and Matthew and the team came on board and immediately got us viewings when other agents did not. They are helpful, approachable and professional. Hoping they get us another buyer very soon!
Julie · 24 November 2016
Agent replied · 15 June 2024
Dear Julie Dyer,Thank you so much for a such a great review!It is wonderful to hear that David Burrows and Matthew Stewart from our Sunningdale team immediately got on board with the sale of your house managing to get you viewings straight away!We hope to find you a buyer very soon!Kind regards,Waterfords.
★★★★★ 4/5
TrustpilotHouse purchase
Very well handled on the whole, polite and friendly. Don't use DC law if they recommend however - rubbish. Person went sick and no one covered for - month. Nice staff, if a little pushy but to be expected I suppose
Mr · 1 November 2016
Agent replied · 15 June 2024
Dear Mr. C,Thank you so much for taking the time to leave us a review on your experience with our Fleet office.While we are thrilled that you had a good overall service from our team, we are very disappointed and saddened that you didn't receive adequate service from the solicitors that were recommended to you. We have passed on your feedback to our internal conveyancing coordinator, as well as the relevant people within DC Law, to look into this and improve upon where they provided less than excellent customer service.If you would like to discuss anything further, please feel free to e-mail customerservices@waterfords.co.uk.Kind regards,Waterfords.
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