Trusted Agent profile · Chobham

Waterfords Chobham reviews

4.9

★★★★★ Excellent

1,636 reviews across 2 platforms

32 High Street, Chobham, GU24 8AA

Waterfords's office in Chobham, at 32 High Street, is rated 4.9 out of 5 across 1,636 reviews on two platforms, including 25 Google reviews rated 5.0.

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5.0 / 5

25

Reviews on Google

This office

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1,611

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Chobham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Ray has been very helpful

Ray has been very helpful, and friendly, and understands what my requirements are.He manages to develop a good relationship with the buyer.He is also willing to put extra effort in, and go above and beyond, by working outside normal working hours.

Malcolm · 13 July 2020

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We are delighted to hear you found the service helpful. We will pass on your kind comments to Ray and the team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Thanks very much Waterfords Camberley…

Thanks very much Waterfords Camberley for all the help in our first mortgage. After a bad experienced from other and first Estate agency at least we found a better one. Waterfords who did excellent job for us, staff are very friendly and helpful especially Shaun.

Olivia · 25 July 2018

Agent replied · 15 June 2024

Dear Olivia,Thank you for your review. We are delighted to hear that you found our Camberley team (particularly Shaun) helpful. We will pass on your positive comments to them. Let us know if we can be of further assistance in the future.Kind Regards,Sophie BrooksMarketing ManagerWaterfords

5/5

Trustpilot

Great. Thanks Matt

Viewed a few flats last year and i can honestly say Matt.B was so helpful and so polite. He had all the info when i asked questions. He is a great asset to your team.Thanks Matt!

Chelsea · 18 August 2021

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from our Lettings Team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Happy with Waterfords estate agents, Chobham

George, Ollie & the team at Waterfords Chobham, have been nothing but professional in the handling of the sale of our property - all viewings were accompanied by one of them or an equally knowledgeable member of the Waterfords team. We were kept up to date with all appointments & received useful feedback from the viewings. We now wait to see how smoothly the next steps in the process is handled. We have accepted a very good offer and this was dealt with in a timely & professional manner - the paperwork is proceeding so we cannot comment on the complete experience yet, but if it is handled in the same professional way then we will be delighted.

Sheila · 29 March 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Best agent in town

Sam and Emily have been outstanding, Sam provides an excellent service and guided me with make all the correct decisions in regards to the property market. Emily went out of her way to help me sort out issues with previous tenants and secured new ones.

Customer · 18 May 2018

Agent replied · 15 June 2024

Dear Sir/Madam,Thank you so much for leaving a review for our Hampshire Lettings department.It is great to hear that you rate the service you have received from Samuel and Emily as being outstanding and that we have secured you some new tenants.Kind regards,Elizabeth PackhamAssociate DirectorWaterfords.

5/5

Trustpilot

We have been really pleased with the…

We have been really pleased with the service from all the staff at Waterfords who sold our house. Always returning our calls and answering our queries. We would particularly like to thank Sarah Turner who worked so hard to move our sale forward.

Sara · 1 August 2019

Agent replied · 15 June 2024

Dear Customer,Thank you so much for taking the time to review Waterfords. We appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you've been happy with the service.Please do let us know if there's anything else we can help with.Kindest Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agentsmarketing@waterfords.co.uk

5/5

Trustpilot

Happy moment

It was great and fantastic getting an offer letter within a two days of viewing. Thank you Oliver Manning for your help.Highly appreciated. Thank you so much.

Karna · 25 October 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us such a great review. Do let us know if there's anything else we can help you with.Kind Regards,Ben BakerHampshire Area Manager

5/5

Trustpilot

Josh from Fleet office was informative

Josh from Fleet office was informative, to the point and understanding our position from the outset.Would recommend Waterfords Estate Agents and especially Josh as a face to face contact. Well Done

Stephen · 4 May 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review about your recent interaction with Josh and the Waterfords Fleet team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Thank you very much Oliver and his…

Thank you very much Oliver and his team for the help and support to buy our property,they are very helpful,polite,highly professional and down to earth.I would definitely recommend them to everyone.Once again thank you very much.Happy Christmas and New year.Best regards Santosh

Santosh · 13 December 2019

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We are delighted to hear that we were able to help in such a positive way. Do let us know if there's anything else we can help with.Have a lovely Christmas!Kind Regards,Sophie BrooksMarketing Manager

4/5

Trustpilot

Waterford’s Estate Agency

We were introduced to a property to buy by Waterford’s. We were shown round by Oliver Manning, who could not have been more helpful. He answered every one of our questions clearly and accurately. He allowed my wife and I to examine the property keeping silence as we did so. He did not over egg the place. He came with a well prepared hand written hard copy of not only the e-version as available on line but also information on eg the boundary ownership ; date built : conservation area designation and TPOs. Well done to Oliver - our offer has now been accepted, in no small part by his professional attitude.

DE · 28 February 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Hazel - Heron Place Viewing

Hazel has been fantastic and a credit to Waterford’s. She made the viewing a delight and was very knowledgeable regarding the area and property I chose. I can’t speak highly enough of Hazel and am very impressed so far.I look forward to moving in.

Dan · 27 September 2018

Agent replied · 15 June 2024

Dear Dan,Thank you so much for your review of the Lettings Department. We are glad you found the team helpful. Please let us know if there's anything we can do to help further.Kind Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agents

5/5

Trustpilot

I have no hesitation in recommending …

I have no hesitation in recommending Waterfords Sunningdale to anyone. Both David and Matthew were always available and I felt that they were behind me 100% and did their utmost to make the whole process as smooth and as stress free as possible. Thank you!

Mrs · 16 June 2017

Agent replied · 15 June 2024

Dear Mrs Franklin,Thank you so much for taking the time to leave our Sunningdale team a fantastic recommendation! We are so pleased that both David Burrows and Matthew Stewart made the process of selling your property as smooth and stress free as possible! Once again thank you for your kind words and we all wish you the best of luck in your new home!Kind regards,Waterfords.

5/5

Trustpilot

Oliver was extremely helpful and…

Oliver was extremely helpful and professional with arranging our viewing, so helpful during the viewing and helped us secure a great property. Thank you Oliver for all your help!

Becci · 27 June 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Excellent at updating

I was impressed with the updates and communication from Waterfords throughout our purchase. There were some unforeseen delays but Darren kept us updated, even letting us know when he would be away on holiday. Thanks Darren and Waterfords for your helpful and courteous approach.

Jennifer · 4 April 2018

Agent replied · 15 June 2024

Dear Jennifer Fisher,It is great to hear how impressed you were with the updates and communication from Darren Walter in our Yateley office!Thank you for your review - hope you have settled well into your new home!Kind regards,Waterfords.

5/5

Trustpilot

Excellent at updating

I was impressed with the updates and communication from Waterfords throughout our purchase. There were some unforeseen delays but Darren kept us updated, even letting us know when he would be away on holiday. Thanks Darren and Waterfords for your helpful and courteous approach.

Jennifer · 4 April 2018

Agent replied · 22 December 2024

Dear Jennifer Fisher,It is great to hear how impressed you were with the updates and communication from Darren Walter in our Yateley office!Thank you for your review - hope you have settled well into your new home!Kind regards,Waterfords.

5/5

Trustpilot

No words can express

No words can express how impressed we are at how quickly and efficiently Oliver Manning at the Fleet office has been in selling our house Not only in selling but in keeping us informed every step and stopping us panicking . All done in one week from start of sale to sold and helping with our new purchase I would recommend him to anyone I hope you carry on the excellent work. Derek Farnborough

Customer · 25 October 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us such a great review. Do let us know if there's anything else we can help you with.Kind Regards,Ben BakerHampshire Area Manager

5/5

Trustpilot

Dealt with Nick at camberley

Dealt with Nick at camberley. Nice guy very knowledgable and actually didn’t BS me. Took my place on and sold it before it went on Rightmove. Abbie was nice girl too.

Nyren · 17 March 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director

1/5

Trustpilot

Incompetent liars

As a potential tenant, my experience with Waterfords began quite well. They were in reliable communication and I had a move in date quickly set. 3 days before this move in date however, I received an email stating that the landlord had pulled out. Through emails and calls, the explanation for this didn't add up. Matthew Blackman claimed this was due to my employment situation, something that was always transparent with the landlord and estate agent throughout the whole process. This had not changed before, during or after the offer was made and accepted.Days later, I discover through the same landlord that pulled out, he had pulled out because Waterfords had made a clerical error, whereby they listed my guarantor as the own landlords wife. This was never the case. Rightly so, the landlord ceased business with Waterfords Estate Agents which unfortunately left me in the lurch, at a loss of money and home to move in to 3 days before my scheduled move in date.Their error left me without a home and they didn't even have the decency to tell me the real reason why this happened.Edit - In response to your reply, your lettings team has NOT attempted to contact me regarding my issue once.

Nathan · 14 January 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. Your feedback is important to us. We are sorry to hear that you feel your experience with Waterfords Lettings wasn’t acceptable. It is certainly not reflective of the usual excellent customer service we provide to our tenants and landlords.I understand our lettings team have tried to reach you to discuss this feedback. Please contact us directly if you need further assistance.Kind Regards,Brendan CoxManaging Director

5/5

Trustpilot

Matt Blackman was very helpful and…

Matt Blackman was very helpful and quick to respond to any questions or concerns I’ve had so far. Also I believe that the rental evaluation was very fair, unlike other agencies I spoke with. Very competitive rates as well.

Ashley · 27 July 2020

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We are delighted to hear you found the service helpful. We will pass on your kind comments to Matt and the lettings team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Highly recommend!!

Having had many bad/frustrating experiences with Estate Agents over the years I can honestly say it was a breathe of fresh air dealing with Waterfords. A special thanks to Darren and Sarah for being so honest and helpful throughout the whole process. Highly recommend!!

Nikki · 21 November 2017

Agent replied · 15 June 2024

Dear Nikki, Thank you so much for this brilliant review for Darren and Sarah, We are delighted to hear that is was a breathe of fresh air when dealing with our team at Waterfords. It is brilliant to hear that Darren and Sarah both delivered an excellent service such as being honest and helpful throughout the whole process. Thank you for taking the time to write a review and recommending ourselves. We wish you all the best in the future, Kind regards, Waterfords,

5/5

Trustpilot

Waterfords Fleet, excellent Estate Agents.

The service we are receiving is excellent, both with buyingand selling. All the staff have been very helpful and polite. Withextra thanks to Tom who has guided us through from the verybeginning making it as easy for us as possible.

Liz · 12 March 2020

Agent replied · 15 June 2024

Hi Liz & Michael, thanks so much for taking the time to write us such a lovely review, we have passed on your comments to our Fleet team and Tom in particular. If we can be of any assistance in the future please don't hesitate to contact us.Kind regardsCaroline PitcherMarketing ManagerWaterfords Estate Agents

5/5

Trustpilot

Matt was extremely helpful and worked…

Matt was extremely helpful and worked hard to make an exception with the landlord to allow me to get the property I wanted with a really helpful and genuine nature and very prompt too. Great communication. Thanks Matt.

David · 9 October 2020

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We are delighted to hear you found the service helpful. We will pass on your kind comments to Matt and the Lettings team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director

1/5

Trustpilot

Another estate agent discriminating against the poor and disabled

Another lot who shouldn't be trading. I've seen yet another advert discriminating against the disabled and poor. The rental house is £1,400 a month which equals £16,800 for 12 months yet they are dictating and saying they want me to get £42,000 for 12 months. Now how can a stupid estate agent dictate and assume the rest of my outgoing costs are going to equal near to £25,200!? I don't think I've known anyone so stupid as Waterfords in Fleet. They do this to discriminate and single out the disabled and poor in not so many words because they don't want anybody on benefits renting their managed houses. They can't indirectly say benefits not accepted because it's illegal so they use this stupid way to tell you how much you should get a year!! I hope this company goes out of business.

Anonymous · 23 July 2024

5/5

Trustpilot

Thanks to Matt Blackman from the…

Thanks to Matt Blackman from the Camberley branch for marketing & securing a tenant within days for our property. He's been keeping us updated regularly & is very friendly & helpful

Christine · 5 February 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback. Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director

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