Trusted Agent profile · Chobham

Waterfords Chobham reviews

4.9

★★★★★ Excellent

1,636 reviews across 2 platforms

32 High Street, Chobham, GU24 8AA

Waterfords's office in Chobham, at 32 High Street, is rated 4.9 out of 5 across 1,636 reviews on two platforms, including 25 Google reviews rated 5.0.

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5.0 / 5

25

Reviews on Google

This office

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1,611

Reviews on Trustpilot

This office

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Reviews

Every review we hold for the Chobham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Issy Jones was an absolute pleasure to…

Issy Jones was an absolute pleasure to communicate with. I was super worried about having to liaise a move from near 200 miles away and she made sorting the virtual viewing and submitting an offer a total breeze.I look forward to working with Waterfords throughout my tenancy.

Laura · 23 October 2018

Agent replied · 15 June 2024

Dear Laura,Thank you so much for your lovely review about Issy in our Lettings team. We are delighted to hear that she could make the long-distance house hunt as easy as possible for you! We are so proud of Issy for going the extra mile and will definitely mention your comments to her. Do let us know if we can help at all throughout the tenancy.Kind Regards,Sophie BrooksMarketing Manager

5/5

Trustpilot

Highly recommend Matt Blackman!

Matt Blackman at Camberley is one of the best estate agents I’ve used, nothing is too much to ask and we’ve always had super quick responses from him. Highly recommend!

Laura · 12 October 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review about your recent experience with the Waterfords Lettings & Property Management team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Kind Regards,Sam CharltonLettings Director

5/5

Trustpilot

Rob was professional

Rob was professional, curteous and knowledgeable of the local market. Everything he said he would action was actioned within a really speedy timeframe. I was very impressed by his service and was glad to secure a good property in a challenging market.

Dale · 15 October 2020

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We are delighted to hear you found the service helpful. We will pass on your kind comments to Rob and the lettings team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Diligent, honest, reliable

My experience selling my property with Waterfords was excellent. Shaun and the team were brilliant. From communication through to execution, all steps of the sale were managed fantastically and the team were honest, efficient and delivered on their promises. Best agent experience I’ve had.

Stew · 27 February 2020

Agent replied · 15 June 2024

Hi Stew, thanks so much for taking the time to write us such a lovely review, we have passed on your comments to our Yateley team and Shaun in particular. If we can be of any assistance in the future please don't hesitate to contact us.Kind regardsCaroline PitcherMarketing ManagerWaterfords Estate Agents

5/5

Trustpilot

Sarah at Waterford’s was fantastic

Sarah at Waterford’s was fantastic! I would highly recommend them, from start to finish. They are professional, reliable, trustworthy, experienced and go the extra mile to support you. Thank you so much to Sarah and the team we couldn’t have done it with out you!

Customer · 20 September 2019

Agent replied · 15 June 2024

Firstly, thank you so much for taking the time to review our service. We are so happy to hear about the service that Sarah and the Yateley team provided. Your words perfectly describe the kind of customer service we strive for at Waterfords. We look forward to helping you with any property needs in the future.Kind Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agents

5/5

Trustpilot

Fantastic

Fantastic! Waterfords Estate agents have been fantastic. They have gone out of their way to help with any issue relating to the sale of our house. They are professional, quick to respond and I would definitely recommend them. Special thanks to Luke, Ryan and George.

Laura · 2 August 2019

Agent replied · 15 June 2024

Dear Customer,Thank you so much for taking the time to review Waterfords. We appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you've been happy with the service.Please do let us know if there's anything else we can help with.Kindest Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agentsmarketing@waterfords.co.uk

5/5

Trustpilot

Matthew Stewart has been been fantastic …

Matthew Stewart has been been fantastic through the process of buying my property and as such I would highly recommend Waterfords. I have received excellent customer service from both Matthew and Waterfords which has made the experience of purchasing my home simple, efficient and enjoyable. Thank you, Lucy

Lucy · 24 April 2017

Agent replied · 15 June 2024

Dear Lucy Cudd,Thank you very much for taking the time to leave Matthew Stewart in our Sunningdale team such a glowing review and recommendation!It is so lovely to hear that you received such excellent customer service throughout your experience with us, which resulted in an efficient and enjoyable purchasing process!From Matthew and the Sunningdale team we very much enjoyed working alongside you and send our best wishes for the future!Kind regards,Waterfords.

5/5

Trustpilot

Great service and expertise

Great service from Luke, Ben and the team at The Fleet Office. Waterfords clearly know what they're doing when it comes to marketing a property and helped us all the way through the first viewing to our sale. Thank you.

Huw · 5 March 2021

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from the Fleet team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Wonderful Estate Agents

I have just sold my property with Waterfords Camberley. From the very first email they have been excellent. From setting realistic expectations for time frame and asking price, through to superb communication every step of the way; emails have always been promptly replied to, calls returned, and information provided in a clear manner. I am a first time seller and they could not have made the process easier. Branch manager Nick and the whole team have been friendly and courteous. I have dealt mainly with Sandra, and I cannot commend her highly enough. She took stunning pictures of my property, used her knowledge and expertise to market the flat and secured a buyer in a very short time time. I would recommend them to anyone looking to sell their property.

Jen · 23 June 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Very happy to recommend Waterfords who…

Very happy to recommend Waterfords who provided the support and assistance to buy our house. Oliver White was exceptionally helpful and willing to meet our various requests. In our visits to the office we were greeted warmly and dealt with a highly professional organisation.

J · 18 December 2019

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review, we really appreciate your feedback. We will pass on your lovely comments to Ollie and the Camberley team. Do let us know if there's anything else we can help with.Kind Regards,Sophie BrooksMarketing Manager

5/5

Trustpilot

Professional, friendly and knowledgable - not common characteristics for most agents!

We primarily dealt with James who was professional and reliable throughout. He was very knowledgeable about the property and followed up promptly, as he had promised. We also dealt with Tom over the phone who was also very professional and friendly.

ZoeG · 9 November 2020

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We are delighted to hear you found the service helpful. We will pass on your kind comments to James and Tom.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Exceptional Service

I am just writing in respect of my dealings with your company during the course of the above Transaction. This matter has unfortunately been ongoing for a while, with the solicitors on the other side not appearing too keen to expedite things and understandably, our client has not always been the most cordial due to the protracted nature of the sale. It is in the midst of this backdrop that I would just like to say Kris Holmes has been exemplary in his conduct of the case. His professional, courteous and exceptionally helpful assistance has helped the matter progress a lot faster than it might otherwise have done. He is understanding and empathic where there have been delays on the other side and his management of client expectations has been outstanding. He is consistently a pleasure to deal with, and although we would both rather the transaction was tied up and the files off our respective desks as soon as possible, myself and my team will honestly miss liaising with him. Estate Agents and Law Firms do not always have the happiest of relationships, especially when cases drag on, so I felt compelled to inform you that Waterfords, and Kris in particular, has been a rare exception.

Mr · 6 July 2016

5/5

Trustpilot

Great experience throughout

Great experience throughout. Josh was very amicable and provided all information very clearly and effectively. Simple signing of tenancy agreement and provision of security deposit. Would deal with Waterfords again.

Oliver · 1 September 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review about your recent experience with Josh and the Waterfords Lettings & Property Management team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Sam CharltonLettings Director

5/5

Trustpilot

Harry at the Yateley office of…

Harry at the Yateley office of Waterfords has been amazing professional hard working and very committed to getting the sale of my flat finally through the sales process liaising with both solicitors and the buyer as well as myself always in a very professional manner . I would recommend Harry and all the team at Yateley as they provide an outstanding efficient professional service.

Corrine · 31 May 2022

4/5

Trustpilot

Waterfords

Even though the sale of our house was due to a separation, Emma kept both my husband and I in the loop at all times. Her friendly, smiley nature was constant and I felt she was doing everything she could to speed the process up for us.

Carolyn · 1 August 2017

Agent replied · 15 June 2024

Dear Carolyn Miles,Thank you so much for your review and letting us know about your good experience with Emma Holland.While we are thrilled that Emma did such a good job for you, we are disappointed on this occasion that we weren't able to achieve 5 stars. If there is anything you feel we could have done differently, please feel free to e-mail us on customerservices@waterfords.co.uk.Kind regards,Waterfords.

5/5

Trustpilot

Rob Hawkins is a star!

Just want to thank Waterfords Fleet lettings, Rob Hawkins is a star! he always goes above and beyond, his communication is punctual and his advise is always professional.

Katie · 1 November 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review about your recent experience with the Waterfords Lettings & Property Management team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Kind Regards,Sam CharltonLettings Director

5/5

Trustpilot

Great customer service

Called up Waterfords in Fleet and spoke to Liam from the sales team. He was very helpful and even discussed properties that were not even on the market yet! Would defiantly recommend.

Katie · 12 May 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review, we are so glad Liam was able to help with your property search. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Camberley Waterfords

Simple, easy, stress-free, Matt has been great and guided us through the whole process of renting. He has maintained regular contact keeping us well informed and answering any questions we have. His rapport with clientele is sublime and makes us confident in our choice with Waterfords.

Guy · 22 April 2018

Agent replied · 15 June 2024

Dear Guy Sullivan,It is fantastic to hear what a great job Matthew Blackman has done with guiding you through the rental process, particularly by keeping you informed and answering all of your questions!Thank you so much for your review.Kind regards, Waterfords.

5/5

Trustpilot

Camberley Office - I thank you

Recently moved from Fleet to Camberley, it wasn’t the easiest of purchases, took its time and had its challenges but Sandra Kroll in the Camberley office picked up the baton and was always there to smooth the path both for me the buyer and I’m certain for the sellers too. She was at the end of the phone with an enthusiastic and friendly approach with nothing being to much trouble. Day of completion eventually arrived and when I collected the keys, happily she was in the office to see to be able to thank in person. Great job, well done Camberley. . Thank you.

Beverly · 10 May 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. It's so lovely to hear how helpful Sandra has been, she's a star. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Waterford's Property Management - Jack S

I am a private tenant of which Jack Sharples (Fleet office) is my [new] property manager. He has worked tirelessly over recent weeks following a serious plumbing issue in my bathroom. He has emotionally supported me, been kind, supportive, empathic & continually tried to get the issue rectified in a timely manner even when we were dealing with weekends & bank holidays. He's always returned my calls & indeed has always called when he stated he would. I was confident he would do what he said he would, even when he couldn't immediately resolve the issues. He's managed to use appropriate humour to lift my spirits & indeed has without question accepted my frustration, tears, upset & anything else I threw at him. As a property manager he has certainly gone above & beyond for myself to sort this out. Jack, I hope your line manager advises you of my compliment if your work & support

Sherry · 9 May 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review about Jack and the Waterfords Property Management Team. It's great to hear how supportive Jack has been and we will certainly pass on your lovely review to him. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Wonder-fords

As first time buyers I had no idea what the process of buying a home would be like. Waterfords have made this whole experience amazing! All Estate agents are friendly and up for a bit of banter which for me is an instant plus. We did our first viewing with Abby who was very warm and welcoming and explain things to us perfectly.Our second viewing was with Sandra who was brilliant. Sandra gave us the space to look around freely whilst being straight on it with any questions we had. She was kind, friendly and humorous and made the whole experience one to remember. Whenever i have left a message for Sandra she has called back very quickly and her email response time is spot on. Thank you all at waterfords that have made this whole journey and pleasant and memorable one!

Grace · 6 May 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us such a great review. We may just change our name to WONDERFORDS, we love it! We are very proud of Sandra and Abby in the Camberley team and are delighted to read your mention of them. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Many thanks to George and his colleagues

We are very pleased with Waterfords - both the lettings and sales departments, which are equally run with a high degree of efficiency. It’s early days yet, but in finding a buyer for us, George has managed the marketing and viewings of our property with professionalism and diplomacy. He has taken care to get to know the house and his enthusiasm for his work is evident. He has been most prompt to answer our enquiries and to keep us up to date with developments. It’s also clear that George works well with his colleagues, who have also contributed to the smooth running of the sales process.

Sue · 25 April 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director

1/5

Trustpilot

Purchasing a Property with Waterfords in Fleet

The incompetence I recently encountered during my attempt to buy a house through Waterfords Estate Agents in Fleet turned into a total sham from start to finish. Ben's lack of managerial expertise along with James and Henry's limited business skills are immediate calls for concern. I spent a great deal of time and money pursuing the purchase of my chosen property and with the very best intentions, proceeded to have an offer accepted over the asking price. However several days later, I learnt that I had been gazumped without a satisfactory explanation as to why. I fully understand that we are currently in a seller's market, but underhanded tactics as I have experienced fuels existing negativity towards the industry.

MM · 24 April 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave your feedback. We value feedback, both good and bad, and see it as an opportunity to continuously improve our service. At Waterfords, our aim is to always offer the highest levels of service and customer satisfaction and are sorry to hear that you think we have failed to deliver on this occasion. We have investigated this and our Fleet Branch Manager, Ben Baker, has spoken to yourself in length respectively to address your concerns. We have explained the circumstances, acted professionally & followed our clients instructions throughout the process but we can understand your disappointment that the client decided to sell to another party. We are sorry that you have missed out on the property you liked on this occasion, but should you see another one in the future, please do get in touch. If you wish to talk to us further about the matter, please contact our head office on:headoffice@waterfords.co.uk or call 01252 235348.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

A lovely company

Rob was extremely helpful with any queries I had regarding a prospective rental property and organising a viewing. Wonderful and personable to speak with on the telephone. I am now renting with them and have had a great experience so far.

Olivia · 14 July 2020

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We are delighted to hear you found the service helpful. We will pass on your kind comments to Rob and the team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director

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