Waterfords Chobham reviews

★★★★★ 5/5

Trustpilot

Waterfords Estate Agent

Tom's knowledge and approach are 2nd to none but what stands him out is the empathy and support he shows throughout the process and that kind of customer service is brilliant. I would recommend Tom and the whole staff at Waterford's to anyone looking at buying or selling.

Simon · 21 June 2019

★★★★★ 5/5

Trustpilot

Matt Blackman is awesome

Matt Blackman is awesome, super thorough, very helpful and an absolute delight to work with for the entire process of my new house move. From checking and negotiating with the landlord, to arranging a second viewing, even in these difficult times. Highly recommended.

Samantha · 29 January 2021

★★★★★ 5/5

Trustpilot

Waterfords Estate Agents

Waterfords Estate AgentsThe service and professionalism is superb. Never has a house move been so stress free. Waterfords did all that they promised and kept up the communication at all times. Darren and his team are friendly, professional and we could not have picked a better agency.David Lewinton

Mr · 13 May 2019

★★★★★ 5/5

Trustpilot

Superb work ethics!

Ray has been very effective during the whole process of trying to book a schedule for a viewing until me and my friend finally saw the house. The house has been more than we have expected. Very professional and directly answers to all of our inquiry. Cheers!

Sofia · 28 October 2019

★★★★★ 5/5

Trustpilot

Excellent service all round

Excellent service all round. Sarah was very good at answering queries quickly and efficiently and Bradley was brilliant at monitoring the chain and keeping me up to date with the situation. All in all, very, very good and all for the half the price of the competitor down the road!

Silmarrillion · 4 November 2017

★★★★★ 5/5

Trustpilot

Waterford- A Great team to work with

just completed buying my 1st property in UK. It was very hard journey in this turbulant period. But I had fantastic service from Waterford from begining to an end. An special thank goes to Oliver and Sandra for great help. I worked with few Estate agents through this process, but I must say the professionalism friendliness showed by them far better than the others. I would recommend the team for anyone who is looking for property market around Camberley.

Janaka · 16 November 2022

★★★★★ 5/5

Trustpilot

Excellent service

We have nothing but praise for the excellent service we have received from Waterfords, both in the letting and selling of our property. We are impressed by the professionalism of everyone we have dealt with and spoken to, most recently with Darren, who has liaised between all parties concerned with diplomacy and efficiency. He has kept us informed at all times, probing for progress reports during a protracted conveyancing process and his calm, pragmatic approach has been most reassuring. Thank you, Darren and Staff!

Sue · 8 October 2022

★★★★★ 5/5

Trustpilot

Great service, good communication

Charity and her team - especially Hugo and Emma - delivered on what they promised: a professional service finding a genuine buyer within days, constant communication throughout the sale process and helping with final small problems to ensure timely exchange and completion. Waterfords is definitely not your average estate agent.

Philippa · 15 October 2017

★★★★★ 5/5

Trustpilot

Very proactive

Probably the best estate agents we have dealt with. Emma was very on the ball - chasing up solicitors and the other people in the chain making sure everyone knew what was going on. She made everything a lot less stressful which is usually rare in the estate agent world.

Hannah · 9 January 2017

★★★★★ 5/5

Trustpilot

Prompt, professional and helpful

My experience with Waterfords was really great. They are really professional and prompt in responding. Ellie was really helpful and answered all my questions patiently. Because of her help I was able to final my apartment quickly. Thanks again!

Arun · 20 September 2021

★★★★★ 1/5

Trustpilot

Lying, incompetent and lacklustre service

We rented a property through Waterfords and initially thought they were extremely professional.We used the Camberley branch and up until the move in - I couldn’t fault them.However , once we started living there - a few issues arose.#1 our property manager gave our landlord permission to enter the property with his own keys despite us informing them that they didn’t have our permission.(my partner was home alone and received the shock of her life when he burst through the door.)When I raised my concerns about this I was told I was over reacting , that there was a misunderstanding and that essentially as the landlord owned the property , he could enter whenever he pleased. We both know this Is not the case.#2 we actually couldn’t open or lock half of the windows in the property from the day we moved in. After our landlord entered the property without our permission , we naturally didn’t want the landlord entering again. We were told the only person that could fix the issues was the landlord himself.We finally agreed on letting him come round when I wasn’t home so not to scare my partner again. He came round and watched YouTube videos for two hours on how to remove a screw. He knew I was a carpenter and kept hinting that he needed help . But after he essentially broke into our home and our property manager informed us he was the only man capable of the job and after ten hour shift at work I wasn’t going to waste my time.We then had to wait another week for a professional to come round so all in all we couldn’t open or lock the majority of the windows downstairs.#3 left us without a working waste pipe for 2 months so allOf the contents or the sink emptied into the garden ruining some of our possessions.#4 ignored our concerns regarding the cleanliness of the property - we we’re told we had 10 days to mention anything with the check in report we didn’t agree with. We did this within a week.# on top of ignoring our comments regarding the check in report , they tried to extort money out of us when we vacated the property.I have never had one penny deducted from any deposit and I wasn’t going to start now. They withheld our deposit for 6 weeks after we left and the moment I emailed them and suggested I wasn’t accepting their inadequacy for a moment longer and wouldBe forced to contact TDS unless they retuned our deposit in full. They replied within 48 hours and decided that they would return the deposit in full. All in all a horrendous experience however not the worst we have reviewed from estate agents we have dealt with in the past.I suppose the issues are with the landlord and the Waterfords - however , it’s not just the landlords fault and Waterfords we’re complicit when the landlord broke in, by telling him he had permission to enter despite us informing them that was not the case , did nothing about it when he did break in , lies to me about the law and actually accused me of of being the difficult one! Unprofessional to say the least.Unfortunately , no , your replies are as inadequate as your services itself. I don’t understand why you can’t be honest and admit when you’re at fault.

Joseph · 5 September 2022

★★★★★ 5/5

Trustpilot

Great service and a great result

Picked Waterfords becsuse of local presence and reputation. Service from the start was professional and thorough. Despite the trauma of lockdown, my house was under offer at a great price very quickly, and the sale managed soundly through the sales process. Thank you Luke!

Mr · 14 July 2020

★★★★★ 5/5

Trustpilot

We are so pleased that we chose Waterfords,Yateley.

We are so pleased that we chose Waterfords,Yateley! First the manager, Shaun, discussed how to present our house and garden with his great knowledge of the market, and Yateley. The house was under offer a few days after it went up for sale! Harry became our contact and was always so helpful and reassuring on the phone.Sometimes sales take much longer than expected, through absolutely no fault of Waterfords, and there was always a calm voice of Harry guiding us through to completion! Do use them, you will not be disappointed.

Lindsay · 18 October 2024

★★★★★ 5/5

Trustpilot

Excellent!

A big thank you to Emma at Yateley for all your diligence in helping us get the key to our new home!We really appreciate all of your efforts, patience and understanding. This would not have been resolved without your help.Thank you for doing what you do best!Kind RegardsTeri & Ken

Teri · 30 June 2016

★★★★★ 4/5

Trustpilot

Positive experience

I used Waterfords for a valuation and dealt with Liam who was helpful, polite and professional. Gave me all the info I needed and didn't hassle me like some estate agents! Good experience overall.

Customer · 13 May 2022

★★★★★ 5/5

Trustpilot

I have found Sam and the team at…

I have found Sam and the team at Waterfords to be really keen and efficient and certainly very pleasant to deal with. They have made the whole letting process so much easier. Sam was recommended to me and I would definitely recommend Waterfords to other Landlords.

Sue · 29 July 2019

★★★★★ 5/5

Trustpilot

Thank you to Oliver Manning of…

Thank you to Oliver Manning of Waterfords in Camberley. He secured our first property for us. He was very professional and had clearly done his research before showing us around. Thank you Oliver!

Jo · 25 June 2022

★★★★★ 5/5

Trustpilot

Lizzie was fantastic from start to…

Lizzie was fantastic from start to finish, nothing was too much trouble for her and she was always available if we had any questions. Would highly recommend using Waterfords and in particular Lizzie. Will definitely be using them again in the future!

Becky · 2 December 2020

★★★★★ 5/5

Trustpilot

Support Throughout

It took nine weeks (give or take a day) to buy and sell with Waterfords. Emma Holland from the Fleet Office was our rock throughout and kept us up to speed as thing developed. We have no hesitation in recommending Waterfords to you for buying or selling your property.

Glyn · 15 December 2016

★★★★★ 5/5

Trustpilot

Viewing with Abbie

Huge thank you to Abbie (Camberley branch), who showed us a property at the weekend. Abbie was brilliant at explaining and answering all of our questions as well as giving us good insights into the property.

Stevie · 18 January 2022

★★★★★ 5/5

Trustpilot

Waterford is the best agent to work…

Waterford is the best agent to work with to find a place. I am a transplant from the USA and they work very closely with the time change between the UK and the USA. I would use them again in the future.

Marylouise · 11 November 2020

★★★★★ 5/5

Trustpilot

Samuel Charlton is a professional

we are still in the process of the finalising the rental agreement and even so I can highly recommend Samuel Charlton and his Team. Especially the video tour option at these quarantine times was highly appreciated.Try the service for yourself, thank them later!

Kaloyan · 28 July 2020

★★★★★ 5/5

Trustpilot

Absolutely excellent from start to…

Absolutely excellent from start to finish.All the staff, headed by Darren Walter, kept me fully informed throughout the transaction and right up to exchange. The personal service of Darren was instrumental in progressing the sale and throughout the chain.I have no hesitation in thoroughly recommending Waterford’s .

Malcolm · 25 October 2018

★★★★★ 5/5

Trustpilot

Fantastic service

Darren Walter at Waterfords Yateley was amazing during the sale of my property. The process encountered some difficulties and he went above and beyond to keep the process moving smoothly. I would not hesitate to recommend him and his team. He was always positive, helpful and supportive.

Kate · 25 October 2018