Leaders Chichester reviews

★★★★★ 5/5

Google

We couldn't have been happier with the service that we have received from Leaders with regard to letting a property (thanks Chris). Would definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Tracie · 21 June 2021

★★★★★ 1/5

Google

Make sure everything they say is written down, because they will deny it later. Also, if they say "we´ll take care of it" , don´t trust them! We found out they didn´t transfer anything over to our new place as they said they would. 10 months after we moved out, we foud out that the flat insurance was still on the old flat! So the same flat was getting insurance paid twice and our new one was not insured at all! And even thought we paid utility bills for the new place already, several months later, we got an email from a collection agency that we haven´t paid utility bills for the old place and we are in debt! However, people already lived there!!! We paid 6 months up front and they said that in 6 months we will not have to, that we can pay a month after a month......that didn´t happen!! As they said "We never said that, it´s impossible." Get everything written and signed from them, even a document with a list of things you gave them!

Czech · 28 July 2020

★★★★★ 5/5

Google

Charley, Emily and Chris of the Lettings Team have all been friendly, responsive, and efficient. Tenants were found for my flat in super-fast time. Many thanks!PositiveResponsiveness, Professionalism

Jim · 28 August 2021

★★★★★ 1/5

Google

Haven't had hot water for 2 months now. Leaders in Chichester repeatedly promise to help but do nothing. Alexandra especially has been most unhelpful. Seems like they're happy to treat tenants as inhuman while breaking the law. Will be raising our case to the ombudsman and seeking damages from leaders.

Jarryd · 22 January 2024

★★★★★ 5/5

Google

I recently moved into another property in Chichester and had an amazing experience with Leaders during this process. Rosie, in particular, has been extremely helpful and professional in making this experience as easy and stress free as possible. I have had bad experiences with other letting agents in Chichester but would highly recommend Leaders to anyone!

Jordan · 31 August 2023

★★★★★ 5/5

Google

Chloe looked after me during the whole process of finding the correct property to rent and actually be there when i wanted to take measurements until i moved in , a very nice young dedicated professional who in my mind will go a very long way in her career on the property market . Leader Chichester has an excellent team .

Bruno · 2 March 2023

★★★★★ 5/5

Google

We are working with Leaders on Renting a property and have had nothing but responsive, friendly, professional and thorough service . The staff are highly professional , very friendly and get the job done ! From the first viewing , all actions to be taken to Tenancy have been swift and thorough. Any queries, problems ... are handled promptly and thoroughly. We would recommend and trust any property business through Leaders .PositiveResponsiveness, Professionalism

Deni · 21 June 2021

★★★★★ 5/5

Google

We couldn't have been happier with the service that we have received from Leaders with regard to letting a property (thanks Chris). Would definitely recommend them.

Tracie · 29 November 2020

★★★★★ 5/5

Google

Always helpful with a speedy response and super professional. Thank you Leaders, especially Charlotte.PositiveResponsiveness, Quality, Professionalism, Value

Gretchen · 21 June 2022

★★★★★ 1/5

Google

We rented through Leaders and had a pleasant enough experience through sales, however the rental service department were horrific! We received an out of hours call direct from a tradesman demanding access to the property within 12hrs to perform testing, and when we requested authority as to why Leaders had not made the request we were met with aggression and the phone being put down. This led to grave concerns that we were going to have tradesman calling when our teenage children were home alone... and to be frank we spent the evening worrying whether this was some crooks weighing up their potential prey.. especially as they refused to verify their credentials as a registered tradesman. The following day Leaders called and continued to argue that they were right to pass on our details direct, they had no regard for the lack of timelyness, and felt that there was no need for there to be a Leaders representative managing the process... and for the second day we had the phone put down on us as they would not let us even describe our side of the story fully... claiming the long standing service the tradesman had provided to Leaders was good enough against any complaint we may have The attitude and aggression towards us from this single member of staff remained though out the rental period, and whilst the management sent apologies and eventually appointed a different representative, it is clear they have and had no intention of changing their approach (or managing the individual).. I would therefore steer well clear of Leaders in Chichester as either a landlord or renter

James · 26 November 2017

★★★★★ 5/5

Google

Laura Court at the Chichester office is our new property manager. I have had to contact her about 2 things recently and she has acted quickly, professionally and really shows she cares about her role and customers. She doesn't promise what she cannot deliver on. She shows that she is genuinely interested in sorting out issues as quickly as possible.

Diane · 2 December 2022

★★★★★ 1/5

Google

Firstly DO NOT RENT WITH THIS AGENT. I rented a property in greylingwell for 7 months, initially they were helpful and effective. However as soon I I had paid my deposit and was in the house the incompetence and ignorance from this company started. I Initially photographed ever slight mark or scuff in the house, an essential step when operating with these con artists. On check out they argued that the marks were my doing, even though the photos o had provided to them on the second day of renting showed all disputed imperfections in the house. After an extensive exchange of emails they still would not release my deposit. Further more they attempted to charge a further £600.00 cleaning charge on check our. Despite the house being in a better state of cleanliness than when I first moved in. Furthermore the charge came without an communication or updates to my self. I asked for an invoice for the "work" and after a week or so a hand written note with the wrong address was emailed over to me. I pointed out that the address was not the property I had rented and they replied with this is because of a mistake made their or team but the invoice is still for the property on Lloyd road I had rented. I asked how an invoice for a property on the other side of town could be related to me?? They failed to provide any answer and still held my full deposit. During the rental period they refused to fix the leaking sink or reply to any of my messages. They were rude and incompetent and failed to meet any of the requirements expected of a property management company. These con artist will hold any money they can without justification and after talking with others who have rented from them it is common practice, most likely the way the make most of their money. A FINAL WARNING: DO NOT DO ANY BUISNESS WITH THESE THEIVES.

Nathan · 26 November 2016

★★★★★ 5/5

Google

5.0 /5 Excellent communication. The client was found quickly and despite setbacks everyone remained positive throughout the process. Paul in sales and Lucy in the office were great chasing clients and solicitors, every day if need be. I couldn't recommend them more strongly. All my communication with Leaders has always been of the highest professional standard. We used Leaders previously as a Landlord and again the service was excellent. All issues reported by the tenant were dealt with quickly. I suspect that sometimes the agent is reviewed on the efficiency of the Landlord (something often beyond their control). The contractors they have used have been reasonably priced and efficient.

Peter · 26 November 2016

★★★★★ 5/5

Google

I could not be more satisfied with the service I receive as a landlord from Leaders Office in Chichester. I know also from recent feedback that our tenants are as happy with their service. I contact mostly Sheila and I have always found her extremely professional, efficient, polite and friendly. I currently live abroad and I have full peace of mind leaving the management of my family home in the hands of Leaders. I hope to continue this excellent relationship with Leaders and I highly recommend their services. Well done to the Chichester Team!

Alexandra · 26 November 2016

★★★★★ 1/5

Google

AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!!! Awful service and treatment from a company which work for LANDLORDS not TENANTS. - Repeated charges of unnecessary amounts - Ignorant behaviour of staff - Refusal to repair windows declared UNSAFE by their own contractors - Refusal to contact landlord or provide contact details - Refusal to payback entire deposit on ridiculous claims If you were to scour the internet for other review sites, you will see a huge number of similar complaints about Leaders in general. To such a degree that Leaders employees are providing fake reviews to bump up their scores (obvious when reviewing the commentors acitivities and post times) LOOK ELSEWHERE!!!

John · 27 November 2015

★★★★★ 1/5

Google

Leaders were very helpful before moving into the house. They were nice and sorted us quickly. When we viewed the house, it had dampness in several rooms and we were assured by one of Leaders representatives that the landlord was aware and this particular issue would be resolved prior to us moving in. We then moved in 3 weeks later and it was obvious that all that was done was superficial amendments to the house and the root of the problem was not solved. i.e. it was just painted over. Our belongings are being damaged and the damp is 'dangerous' on a dampness meter. My bed sheets are saturated every day. We reported this by phone to Leaders 6 times over the next month, every time we were promised a call back and to date (9 weeks after first report), nothing has happened. We have been told that the landlord is 'discussing this with contractors', but after 9 weeks I would have hoped that something that could affect our health would have been sorted, especially as we were told this would be resolved prior to us moving. Admittedly this is down to the landlord, however it is the letting agents job to ensure the job gets done and they are simply not doing that. I am getting frustrated of up of sleeping in a saturated bed every evening and putting on wet clothes each morning. Neither the landlord or agents seem to care.

Owen · 27 November 2014

★★★★★ 5/5

Google

Our property manager Tino Mazanza, has always been very helpful with every aspect from maintaince, queries regarding tenancy to being able to have a pet where we rent. Very grateful to have such a good property manager, who will always answer to any of our queries promptly. 👍🏻😊 …

Roxanne · 23 July 2023

★★★★★ 5/5

Google

Tess has shown good quality of professionalism from the start and the support provided have been really helpful to secure the property.

Emmanuel · 23 December 2024

★★★★★ 5/5

Google

Tess helped me into my new flat. She was very professional, always very helpful and generous with her time to help me.

Tommy · 22 December 2024

★★★★★ 5/5

Google

Max and Aaron did a great job getting our property advertised and rented out in a very short timeframe! They were super easy to deal with and professional every step of the way! Big thanks to you both.

Sophie · 22 March 2024

★★★★★ 1/5

Google

The worst Travelled 150 miles to look at a house They confirmed viewing again 30 minutes before time Claimed to call me but no missed calls or messages Waited 15 minutes past the viewing time to call them and find out they cancelled the viewing Had a 2 year old with me also Not first time I have viewed with leaders or rented Always Bad experiences but these are the worst

George · 26 November 2019

★★★★★ 5/5

Google

Thumbs up to Tino the property management amd Rosie the letting negotiater you guys you are amazing, you made letting so easy for us in the UK, its been 5months with leaders and we are very grateful, you checks up on us more oftenely, we are very grateful

Clara · 30 June 2023

★★★★★ 4/5

Google

We have only been with you for about 4 months but so far we are happy with the service provided by Leaders. The agents have always been friendly and happy to help when we have been dealt with from them. When problems have arisen, we have spoken to our local branch, the contact from them to the landlord is usually quite swift so the problems are solved quite soon after the initial contact with leaders.

Liam · 27 November 2015

★★★★★ 5/5

Google

Excellent service from the team in Chichester - it’s so good to have peace of mind when you are a landlord at a distance, and we are always well supported by the team in Chichester. Sarah gives excellent customer service and always pre- empts and resolves problems before you even know you have them! Would highly recommend

Helen · 30 July 2022