Trusted Agent profile · Chichester, West Sussex

Leaders Chichester reviews

4.5

★★★★★ Excellent

311 reviews across 1 platform

3 Northgate, Chichester, West Sussex, PO19 1BA

Part of Leaders, see every office.

Leaders's office in Chichester, West Sussex, at 3 Northgate, is rated 4.5 out of 5 across 311 reviews on 1 platform, including 311 Google reviews rated 4.5.

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4.5 / 5

311

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Chichester office, from every platform, shown as written. First names only.

5/5

Google

Needed a place to rent quickly, saw a few estate agents and Leaders were a cut above the rest and got me in within a week. I found the staff friendly, professional, efficient and very helpful. I recently locked myself out, called Leaders office and they even went to the extent of having someone come out to me within 15 minutes with a spare set of keys. Five star service.

Deanero · 22 June 2019

Agent replied · 20 June 2024

Hi Dean, thank you for taking the time to leave us a review. I'm delighted to read that you had such a positive experience with our team, I'm also extremely pleased to read of the high level of service that they have been able to provide to you throughout especially after you accidentally locked yourself out. If there is anything the team can do to help then please do not hesitate to get in touch as we're always happy to help! Kind Regards Joe Gilliland Customer Care Manager

5/5

Google

Rosie Pullen and the rest of the team at Leaders were amazing for helping me and my friend secure our very first house that we're are renting. They gave lots of good advice all along the way and made sure everything was sorted for our move in date. I recommend Leaders strongly. Thanks guys :)

JackathyT · 3 September 2022

Agent replied · 30 July 2023

Good afternoon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

This is the first time I have rented on my own and thanks to the great team at Leaders Chichester everything went smoothly from the viewing to all the checks up to the contract signing and handing of the key they were there to make sure everything went well for me. Many thanks!PositiveResponsiveness, Quality, Professionalism

Mikey · 28 August 2022

Agent replied · 30 July 2023

Dear Mikey Andales! Thanks for the amazing review and star rating! All the best, Customer Care Team

5/5

Google

Needed a place to rent quickly, saw a few estate agents and Leaders were a cut above the rest and got me in within a week. I found the staff friendly, professional, efficient and very helpful. I recently locked myself out, called Leaders office and they even went to the extent of having someone come out to me within 15 minutes with a spare set of keys. Five star service.

Dean · 26 November 2018

Agent replied

Hi Dean, thank you for taking the time to leave us a review. I'm delighted to read that you had such a positive experience with our team, I'm also extremely pleased to read of the high level of service that they have been able to provide to you throughout especially after you accidentally locked yourself out. If there is anything the team can do to help then please do not hesitate to get in touch as we're always happy to help! Kind Regards Joe Gilliland Customer Care Manager

5/5

Google

Lovely staff and excellent service They did their best to find me an appropriate flat even though I had some tough terms and needed a place in such short notice They were extremely kind and answered my numerous questions patiently and made sure I was happy with everything. Would 100% recommend them !

Su · 30 July 2022

Agent replied · 30 July 2023

Dear Su Maya, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have moved to my new house recently . I have to mention Rosie has done a great job for me to finish all the process as quick as she can She is really an asset to your company . Thank you .

Jins · 1 May 2023

Agent replied · 30 July 2023

Dear Jins Thomas Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Sarah and her team are very professional. Would recommend .

Andrew · 18 June 2021

Agent replied

Hi Mr Robertson, thank you for providing us with a very positive review, we really appreciate the feedback. Charley & the Leaders Chichester team.

5/5

Google

I am a landlord and have been letting through Leaders for a number of years. All the staff are excellent in dealing with my queries and tenancies. They have kept on top of all the various legislations to keep us up to date. I feel I am in safe hands.

Coral · 30 July 2022

Agent replied · 30 July 2023

Dear Coral, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Outstanding service at all level - professional and friendly. Grateful thanks to Emily and the whole team.

Christiane · 26 November 2018

Agent replied

Hi Christiane, thank you for taking the time to leave a review letting us know about the service you received from the Leaders team at Chichester. We are so pleased to read that you found Emily and the team to be so professional and friendly throughout your experience. We will pass your comments onto the team so they are aware of your thanks. Kind Regards, Leaders

5/5

Google

I have received excellent service from Sarah Cawley who has been managing my rented property. Everything gets done effectively and on time and I am happy to leave her to get on with the job. Sarah always contacts me if she has questions or information to share with me.

Steve · 30 July 2022

Agent replied · 30 July 2023

Dear Steve, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Ultimately, as a tenant the experience of renting through you has been largely unsatisfactory, and our experience of dealing with Leaders, particularly the Property Management team has been stressful and problematic. We've spent a lot of money through your company (rent, administrative fees) and feel the service we received has been generally poor. The experience of letting through Leaders has been stressful and ultimately disappointing.

Tom · 27 November 2015

Agent replied

Hi Tom, We’re very sorry you feel this way. The branch manager has been in touch with you directly to discuss these issues further. Do not hesitate to get in touch if you wish to discuss any other matters.

5/5

Google

Super friendly efficient staff in the front office. I especially want to praise Property Manager, Charlotte Parry, who is not only the same as above but is also firm but fair when required. Charlotte always deals with problems for the landlord and the tennant quickly and efficiently.

Trevor · 30 July 2022

Agent replied · 30 July 2023

Dear Trevor, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Great experience recently renting a house through Leaders. Rosie and the rest of the team were really helpful throughout the whole process. I would definitely recommend Leaders in Chichester if you are looking for a property to rent.

Kelly · 31 May 2023

Agent replied · 30 July 2023

Dear Kelly Holland Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have rented for many years and used a number of different letting agencies in Chichester. We are currently renting through Leaders and our property manager, Charlotte Parry. I have been really impressed with Charlotte, she is also very helpful and excellent at her job.

Sarah · 30 July 2022

Agent replied · 30 July 2023

Dear Sarah, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Never rent with leaders what disgraceful service, very rude and are not willing to listen to complaints about property you rent. .How can you being leaders, confirm we can have pets then turn round months later and state we can't, even though we have an email confirmation stating we can and James at leaders said we could before we signed our tenancy.

Angela · 26 November 2016

Agent replied

Hi Angela. We are sorry that you have not been happy with the service of our branch. I have spoken to the branch regarding your comments and further investigation shows that the tenants were keeping Guinea pigs without the permission of the Landlord. This was noted on a mid-term property visit. The Landlord was then advised and asked the Chichester team to clarify - the tenants response was they were looking after them temporarily for a friend and then said they have been given verbal authority to have pets at the start of tenancy however, unfortunately the tenancy agreement does not reflect this. If you would like to discuss this further then please don't hesitate to email customerservices@leaders.co.uk. Many thanks. If you would like to discuss any of this any further, please do not hesitate to contact our customer service team at customerservice@leaders.co.uk.

5/5

Google

Had an amazing experience with Leaders - myself and my partner are students and this was the only letting agency that were welcoming and accommodating of students. Everything has gone smoothly - they are a great bunch of people! Would highly recommend to prospective tenants in Chichester and beyond!PositiveResponsiveness, Quality, Professionalism, Value

Joseph · 21 June 2021

Agent replied · 20 June 2024

Hi Joseph. Thank you for the great review of our Leaders Chichester team. It’s fantastic to hear that we could provide you with a great service that you were happy with. Thank you from the Customer Relations Team.

4/5

Google

All of the team at leaders were very helpful when we were looking for a property to rent. It was reassuring to have the support of an experienced team through this process.

Michelle · 23 August 2023

Agent replied · 30 September 2023

Dear Michelle Evans Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Julie at Leaders was great when we had an issue.I found her to be polite and very efficient. A contractor was sorted within an hour of my initial email. Excellent customer service.

Annie · 23 August 2023

Agent replied · 30 September 2023

Dear Annie Jones Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Chloe and Annie helped me a lot throughout the tenancy process. Despite the difficulties of the process itself, they were always quick to respond and offer helpful advice regarding any queries I'd had. -Ahmed

Foresparta · 30 June 2023

Agent replied · 30 July 2023

Dear Foresparta Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Everyone we have contacted with leader have been so informative and helpful alwasy eager to answer any question. Made my wife and i very happy with our expirence of our first move

Ralph · 27 July 2023

Agent replied · 27 August 2023

Dear Ralph Knight Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Mrs C Parry, our property manager has been wonderful throughout our 1st year at our property. We had a slight leak, that was reported and within 45 minutes, the repair was on its way and rectified. The Property Managment team at Leaders are helpful, kind and beyond effective.

D.J · 23 September 2021

Agent replied

D.j. Devereux, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Chichester. We will ensure your comments are passed on to Charlotte. Many Thanks, Jake Fisher (Head of Centre, Property Management).

1/5

Google

Would not recommend at all, absolutely no communication unless constantly chased. Stay far away as they will do nothing to help tenants and will lose emails for months to avoid completing vital repairs

Bradley · 1 May 2023

Agent replied · 30 July 2023

Dear Bradley Nelder, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

I have used Leaders as our agents for letting property for many years. I have always found that the staff have been responsive and dealt with any issues promptly and satisfactorily and at the same time offered excellent advice. Furthermore our tenants are very happy with the service from Leaders and Happy Tenants mean stress free Landlords.

Malcolm · 26 November 2016

Agent replied

Hi Malcolm, thank you for taking the time to leave feedback. We are really pleased you have been happy with the service. We will be sure to pass you comments onto the team.

4/5

Google

From a landlords point of view: Overall, a good service over the past three and a half years. It does help if a landlord has confidence in his or her managing agents. There are very occasional hic-cups in the service provided, but these are of minor importance compared with that which is carried out correctly and effectively.

Pamela · 27 November 2015

Agent replied

Dear Bruce, thanks for taking time to review us, we really appreciate your feedback.

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