Every review we hold for the Cheylesmore office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIt’s a great and supportive company. Lee and Liz were really helpful, and Mel was amazing. Mel handled the exchange and completion with incredible efficiency and was always on top of everything. It wouldn’t have been possible without Mel. Thank you all!
S · 13 May 2025
Agent replied · 22 October 2024
Thank you for your review it was good of you to praise our team. We wish you every happiness in your new home.
★★★★★ 5/5
GoogleI don’t usually leave reviews but we have just sold are house with paynes ,we had problems with are buyer pulling out just before completion and paynes were amazing they turned it round and had the whole team working on getting more viewings and we sold again with in two days I have sold and bought a few houses over the years and paynes are the best very professional and quick service brilliant Thankyou so much
Sharon · 4 October 2025
Agent replied · 23 November 2024
Your property journey has certainly been a bumpy ride and we are delighted to have helped to re secure a sale for your home. Thank you so much for taking the time to write this review, it is much appreciated.
★★★★★ 5/5
GoogleFantastic estate agent very professional keep you up to date with the progress of a sale also very hard work.
I would like to say thank you to Lee naylor who done s Fantastic job through out the hlle sales process.
Surjit · 13 May 2025
Agent replied · 22 October 2024
Thank you for your comments regarding the sale of your property and the kind words about our colleague Lee.
★★★★★ 5/5
GoogleThe Burnetts team are proper estate agents. Totally professional, ultra reliable, they know their field incredibly well and how to navigate it. Everything they said was right, they priced properly and did exactly what they promised.
Can’t recommend them enough.
Many many thanks
Suzanna · 30 June 2026
Agent replied · 30 July 2026
Thank you so much for your wonderful feedback, Suzanna! We truly appreciate your kind words about the Burnetts team and are thrilled to hear that you found our service professional and reliable. It's our goal to navigate the property market effectively and provide the best possible experience for our clients. Your recommendation means a lot to us. If you ever need assistance in the future, don't hesitate to reach out. Many thanks again!
★★★★★ 5/5
GoogleI recently sold my previous home and purchased my new property through John Payne, and I’m very happy with the service I received. The team were always professional, helpful and responsive, keeping me updated at every stage and liaising smoothly with buyers, sellers and solicitors. The whole process felt well supported from start to finish, and I would happily recommend them to others.Thank you very much.
João · 16 December 2025
Agent replied · 15 April 2026
Dear João,
Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with John Payne and our team. It's great to know that you felt supported throughout the process of selling your home and purchasing a new one. Your recommendation means a lot to us, and we're here to assist you or anyone you refer in the future. Thank you once again for choosing us!
★★★★★ 5/5
GoogleWe had such great support whilst selling our home. Communication was excellent and with special thanks to Liz Emery we found the team at John Payne’s worked hard to get us a sale. They even supported us through completion!
Amy · 13 May 2025
Agent replied · 11 November 2024
Thank you very much for your review, it is great to hear that we have provided a good service to you.
★★★★★ 5/5
GoogleCannot fault the dedication and professionalism of the staff. Worked tirelessly through very difficult circumstances to try and get my property sold. Unfortunately due to my management company letting the fire safety certificate lapse, it wasn’t to be.
Hopefully 2025 will see the certificate renewed and the sale can proceed to a final conclusion. Will definitely be using them again, Mel worked so hard for us and was devastated by the outcome.
John · 4 October 2025
Agent replied · 22 October 2024
This is a brilliant review thank you so much for taking the time to leave this for our team.
★★★★★ 5/5
GoogleAt a very emotional time, everyone we dealt with at John Payne estate agents was thoughtful and professional. From the first point of contact we were kept informed and updated. The team involved were very professional and we would definitely recommend John Paynes estate agents.
Helen · 12 May 2026
Agent replied · 22 May 2026
It's so great to hear that we provided you with a great service at a challenging time. Thank you for choosing John Payne Estate Agents to market the property. We really appreciate your feedback.
★★★★★ 5/5
GoogleI would highly recommend this company. Liz especially and all the team that showed me round properties were outstanding and patient with me in my search for a new home over what turned out to be an extended period of time. Thanks so much for understanding my needs and working with me, my family and the sellers. Paynes look after you and went the extra mile for me! Rebecca
Rebecca · 4 October 2025
Agent replied · 15 April 2026
What a pleasure to receive this wonderful review . We are thrilled to have helped you to find your dream home. Thank you very much for taking the time to write the review. We wish you every happiness.
★★★★★ 5/5
GoogleHaving recently meet Lily we can honestly say she is very professional in her role keeping us well informed of the progress in our sale. We feel she will be a valued member of the John Paynes team. We wish her lot's of luck for her future.
Ian · 13 April 2026
Agent replied · 15 April 2026
Dear Ian,
Thank you for your kind words about Lily. We are thrilled to hear that you found her professional and informative during your sale process. Your support means a lot to us, and we are confident that Lily will continue to excel as a valuable member of the John Paynes team. We wish her all the best in her future endeavors and appreciate your thoughtful wishes. If you need anything else, feel free to reach out.
Best regards,
John Paynes Team
★★★★★ 5/5
GoogleThank you Liz Emery and other John Payne staff for the excellent and efficient way they took care of my purchase of a flat at Brentwood Gardens, Finham. I much appreciate their help.
John · 13 May 2025
Agent replied · 22 October 2024
We really appreciate you taking the time to write this brilliant review. Thank you so much.
★★★★★ 5/5
GoogleJust bought a house through Burnett's and Jemima has been really supportive and responsive throughout the process. We're very happy with our lovely new house. Thank-you!
Julie · 30 July 2025
Agent replied · 30 July 2026
Your are so welcome, Julie!
★★★★★ 5/5
GoogleWould like to thank John Payne estate agent for selling my house. Special thanks to Liz and Mel who were very helpful in advising and progressing the sale. Great team!
R · 13 May 2025
Agent replied · 22 October 2024
We were delighted to read your very kind review. Thank you very much for taking the time to praise our team.
★★★★★ 5/5
GoogleBrilliant service, pictures and sales brochure really sold the bungalow within 2 weeks - brilliant service by all concerned
Al · 25 September 2026
Agent replied · 30 September 2026
Thank you so much for your five star review. We are delighted that you had such a positive experience with our sales team and thank you for choosing us to market your home.
★★★★★ 5/5
GoogleI dealt with Mel Ryan throughout the purchasing process and found her to be very on the ball at all times, she was very professional, helpful and communicated very well.
Lee · 11 May 2025
Agent replied · 23 November 2024
Lee, Thank you for taking the time to leave this brilliant review. We wish you every success with your property.
★★★★★ 5/5
GoogleWe recently sold our house through Burnetts and cannot recommend them highly enough. Jemima in particular went above and beyond to help ensure a smooth sale and kept us incredibly well informed throughout. The comparison with the Agents we …
Karen · 30 April 2026
Agent replied · 30 July 2026
Thank you so much for your wonderful review, Karen! We're thrilled to hear about your positive experience with Burnetts Estate Agents, especially with Jemima's exceptional service. Our team strives to make the selling process as smooth and … More
★★★★★ 5/5
GoogleMany thanks to John Payne Estate agnets for an excellent trouble free process. In particular to Milli Morris who was exemplary in her work with us.
Thank you
Mark · 14 July 2026
Agent replied · 15 July 2026
Thank you very much for your five star review. We are delighted that you had such a positive experience with us here at John Payne estate agents. Milli is a fantastic and valued member of our sales team and we really appreciate you taking the time to praise her efforts. We wish you every happiness in your lovely new home.
★★★★★ 5/5
GoogleThe Payne estate agent is a powerful agency and incredible service and helpful support .l really really thankyou so much for have you been help me morethan enough?
Wish we will catch up soon with other property?
Yoseif · 16 April 2026
Agent replied · 15 April 2026
Thank you very much for taking the time to write us this wonderful review. It was a pleasure to help you and we are delighted that you experienced great service from us here at John Payne estate agents.
We will be ready if you are looking to purchase another property.
★★★★★ 5/5
GoogleWe absolutely loved our experience with John Payne Agents! The entire process was fast, easy, and completely stress-free. From start to finish, the team was professional, responsive, and incredibly helpful. If we ever decide to sell again, we wouldn’t think twice, we’ll definitely go with them. We highly recommend John Payne to anyone looking for a smooth and reliable selling experience!
Parveen · 6 September 2025
Agent replied · 1 September 2025
Thank you so much for this brilliant review. We are thrilled that you had a great experience with our sales team and wish you every happiness in your new home.
★★★★★ 5/5
GoogleExcellent service provided John Payne Estate agent especially Lee who was there at the start and completion of the purchase 5 ⭐
Ghazala · 11 May 2025
Agent replied · 23 November 2024
This is great to hear, thank you. Lee is a valued member of our sales team.
★★★★★ 5/5
GoogleLee and his associates made buying my house very easy.
Thank you to all especially Lee as always a friendly guy.
Chris · 13 May 2025
Agent replied · 22 October 2024
Thank you very much for this brilliant review we are happy that you received great service from the team.
★★★★★ 5/5
GoogleWe used John Payne after a bad experience with another well-known agency. Our chain was complicated but Mel, Helen and the team at Payne's helped us to navigate it all and reduced our stress levels. …
Davey · 8 October 2024
Agent replied · 22 October 2024
Thank you for your very kind feedback and especially your comments regarding the team at John Payne Estate Agents.
★★★★★ 5/5
GoogleWe had no problem making an appointment to view the property through John Payne Estate agents. We were shown around by Milli, who was very helpful, friendly yet professional. Having made an offer on the property, we will see how quickly they can make progress towards completion.
Peter · 15 November 2025
Agent replied · 15 April 2026
It's great to hear that you've had such a positive experience with us. Thank you so much for taking the time to write us a five star review. We look forward to working with you in your move to Baginton.
★★★★★ 5/5
FacebookFantastic service from beginning to end. We had valuations from other estate agents but we felt very confident with Donna. Great local knowledge as well as professional and friendly. Siobhan was our main point of contact after that and she was amazing. We had a few problems along the way but she was always so positive and helpful. Would definitely recommend Paynes for their outstanding professionalism and customer service - always with a smile.
Fred · 27 November 2019
Agent replied · 8 May 2026
Being Financially stable & debt free is something we’re all praying for in life and thanks to “Mrs Caroline Jones” who made it possible for me through Forex investment and I’ve got a good credit score now. I have been able to acquire assets, complete my house project and pay off debts with the money I get every week from my investment. I started with the standard plan of $1000 and I earned a whopping sum of $12,670 on my trading account just within a week. You wanna know more about this? Then contact Mrs Caroline Jones through
Email:CarolineJonesfx@gmail.com
WhatsApp number: +1 (720) 515-7645
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.