Every review we hold for the Cheylesmore office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe only estate agent I have ever come across to ask people to provide bank statements before viewing a property. I declined.
Additionally, I had a very strange interaction with both women that I spoke to when I phoned. They both seemed unusually irritable.
Jack · 1 November 2025
Agent replied · 15 April 2026
I am sorry that you felt the need to leave us a one star review. Having checked our records we do not appear to have your name on our system in either of our branches. If you would like to get in touch with our Branch Manager Helen Hannam we will be happy to discuss your experience. As a full service Estate agent we are required to verify buyers for our vendors. Some vendors ask us to do this prior to viewings taking place in their homes. We look forward to hearing from you so that we can alleviate your concerns.
★★★★★ 5/5
GoogleLiz was brilliant and made the process of buying the house nice and easy
Sam · 15 April 2025
Agent replied · 15 April 2026
It is always great to hear when a member of our wonderful team has gone above and beyond. Thank you very much for taking the time to leave us this 5 star review. We hope that you are happy in your new home.
★★★★★ 5/5
GoogleWhat a lovely experience with these wonderful people. So friendly and accommodating and worked so hard for us in selling and buying. Will definitely use John Payne again.
Michelle · 15 March 2026
Agent replied · 15 April 2026
Thank you so much for your kind words, Michelle! We truly appreciate your feedback and are delighted to hear that you had a lovely experience with John Payne Estate Agents. Our team is dedicated to providing friendly and accommodating service, and we look forward to assisting you again in the future!
★★★★★ 5/5
GoogleOur experience with John Payne was very good. All staff members we dealt with were friendly, polite and helpful.
Kairan · 21 May 2026
Agent replied · 22 May 2026
Thank you so much for taking the time to write this glowing review. We are delighted that you had such a positive experience with our sales team.
★★★★★ 5/5
GoogleWe have just sold our house with the help of Jemima and Caron at Burnetts in Wadhurst. Jemima worked so hard pulling together all the other estate agents in the chain and went above and beyond to help facilitate the sale. Can’t recommend enough. Thank you
Phil · 30 July 2025
Agent replied · 30 July 2026
Thank you, Phil, for such kind words, and acknowledgement of just how much effort Jemima and Caron put in to each and every sale. It's very gratifying to have it recognised and promoted in such a lovely review. Thank you! Thank you for your business, and we wish you well with your next chapter and your new home!
★★★★★ 5/5
GooglePleasure to deal with from the start to final completion, professional personal service from all members of staff, willing to go above and beyond. Always ready to advise. Would recommend 100%
NODDY · 15 December 2025
Agent replied · 15 April 2026
Thank you, NODDY! We’re thrilled to hear about your positive experience with our team at John Payne Estate Agents. Providing exceptional service is our priority, and we're glad we could assist you throughout the process. Your recommendation means a lot to us! If you need anything in the future, don't hesitate to reach out.
★★★★★ 5/5
GoogleLee, Mel, Liz and the rest of the team have been fantastic during the process of selling our property. It was not an easy sale but the team at Payne's dealt with every situation quickly and professionally. Thank you all!
On behalf of Mr & Mrs Nulty
Laura · 3 July 2025
Agent replied · 1 September 2025
We really appreciate the time that you have taken to write this glowing review. Thank you very much indeed. We are thrilled that you experienced the high levels of service that we strive to achieve and wish you a very happy time in your new home. Thank you.
★★★★★ 5/5
GoogleJohn Payne were extremely helpful and really up front with the way they dealt with this sale. Totally professional and well organised. I had the pleasure of dealing with Lee who made a real effort to answer all my questions and get the purchase through. Many thanks John Payne!
Farhan · 15 April 2025
Agent replied · 15 April 2026
We are delighted to hear that you have been happy with the service that you received from our team at John Payne Estate Agents. Thank you very much for taking the time to write this fantastic review.
★★★★★ 5/5
GoogleVery easy to work with
Great service
Nobody does it better than these guys
Thank you in abundance Melanie and Lee
Looking forward to working with you guys again
Many thanks
Wa · 4 October 2025
Agent replied · 11 December 2024
Thank you for taking the time to write this 5 star review. We appreciate your time and hopefully we can rent the property for you very soon.
★★★★★ 5/5
GoogleAn extremely friendly and professional service. Good knowledgable advice offered throughout the process. Will definitely use again.
Stephen · 30 January 2026
Agent replied · 30 July 2026
Thank you, Stephen, for your wonderful feedback! We're delighted to hear that you found our service friendly and professional. Providing knowledgeable advice is our priority, and we're thrilled that you plan to use us again. We look forward to assisting you in the future!
★★★★★ 5/5
GoogleWe recently purchased our new property through John Payne and Liz helped us all the way through from start to finish. I would recommend John Payne in the future they were very professional and always available to answer any queries that we had.
Louis · 13 May 2025
Agent replied · 15 April 2026
Thank you very much for your positive review. It was very kind of you to take the time to leave us this and we are thrilled that you recieved excellent service from our sales team. We wish you every happiness in your new home.
★★★★★ 5/5
GoogleIn my opinion the team at Burnetts Estate Agency Wadhurst are excellent. Andrew, Jemima and Caron are all friendly, approachable and professional. They provided an outstanding service with their attention to detail, friendliness and …
Deborah · 30 July 2025
Agent replied · 30 July 2026
Thank you, Deborah, for such a lovely review. It was a pleasure to help you and work with you too. We wish you all the best in your new home! Andrew, Jemima and the team
★★★★★ 5/5
GoogleGreat estate agents extremely professional and extremely friendly would really recommend to anyone
MrDakin93 · 15 February 2026
Agent replied · 15 April 2026
Thank you very much for your kind words and recommendation! At John Payne Estate Agents, we strive to provide professional and friendly service, and it's wonderful to hear that you had a positive experience. If you ever need assistance in the future, please don't hesitate to reach out!
★★★★★ 5/5
GoogleWe recently sold our property through Burnetts in Wadhurst. From the outset to completion we found Jemima knowledgeable, efficient and friendly and we managed to have a laugh as well! …
Steve · 30 August 2025
Agent replied · 30 July 2026
Hi Steve,
Thank you so much for the glowing review. It is always so lovely to have the feedback, and i am so pleased we could help you and Hilary to move. … More
★★★★★ 5/5
GoogleI’ve had such a positive experience with John Payne estate agents. Both Mel and Liz have been amazing throughout the whole process of me buying my first home. Thank you ladies for all your help, you guys are amazing X
Alysha · 13 May 2025
Agent replied · 23 November 2024
We are absolutely thrilled that you had a positive experience with us here at John Payne Estate Agents. We wish you every happiness in your new home.
★★★★★ 5/5
GoogleAll the staff at Paynes are right on the ball and very pleasant to deal with at all times. Great teamwork and professionalism. Thank you for all your guidance through the process.
Gwen · 2 August 2025
Agent replied · 1 September 2025
We are so happy to hear that you experienced great service from our wonderful team. Thank you very much for taking the time to write this review. We wish you every happiness in your new home.
★★★★★ 5/5
GoogleA very responsive organisation who handled the sale of my property with professionalism and understanding. From initial valuation to completion, everything was done to the highest standards to ensure the sale was completed in a timely manner. Highly recommended.
Sue · 13 May 2025
Agent replied · 22 October 2024
Thank you for your lovely review, these really do mean a lot to the team. We are thrilled that you have been happy with our service and wish you well in the future.
★★★★★ 5/5
GoogleWe have had a really good experience with the John Payne team on a property disposal- staff went above and beyond on all aspects of the transaction to ensure the transaction was successfully completed. We would highly recommend.
Clean · 15 April 2025
Agent replied · 15 April 2026
Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team, and we truly appreciate your support. …
★★★★★ 5/5
GooglePaynes delivered an amazing and professional service throughout the whole process. Mel really went above and beyond we could have imagined and really made us feel looked after during the stresses of moving.
Paul · 13 May 2025
Agent replied · 11 November 2024
This is such a brilliant review thank you very much for taking the time to write it for us. The team are really pleased that you experienced such good service from us and we wish you every happiness in your lovely new home.
★★★★★ 5/5
GoogleWe used John Payne to sell our house and the service was fantastic, especially the way in which they kept chasing the solicitors and other estate agents in the chain.
Highly recommended.
Ken · 11 May 2025
Agent replied · 11 May 2026
Thank you so much for this brilliant review received with love on Valentines' Day ! We are delighted that you experienced the quality of service that we offer to our customers here at John Payne Estate Agents. We wish you every happiness in your new home and very much appreciate you taking the time to leave the review.
★★★★★ 5/5
FacebookOur house sale did not go to plan for numerous reasons but as soon as we moved our Eatate agent to Paynes and Siobhan Harrington was assigned to sell our property, she put in everything in order to help us sell for the price it deserved. If I was to sell again, I would be going straight to Siobhan. She goes above and beyond to support the stressful process and I would not hesitate with who I would sell with again. She really cares about the customers she looks after and knows everything there is to know about marketing the property and selling.
Lucy · 11 November 2017
★★★★★ 5/5
GoogleBurnetts sold our house or house. Kept us well informed throughout the process - friendly & very easy to deal with. Thanks very much!
Jo · 30 July 2025
Agent replied · 30 July 2026
Thank you, Jo! It was a pleasure working for you!
★★★★★ 5/5
GoogleExcellent service from the start. Our thanks to all but in particular to Lee and Mel who always kept us informed and responded swiftly to any queries/concerns that we had.
Joyce · 13 May 2025
Agent replied · 22 October 2024
Thank you for your wonderful review. We are delighted that we have provided you the high level of service that we always try to provide.
★★★★★ 5/5
GoogleJohn Payne were exceptional at every stage of the process. Knowledgeable, helpful, and went out of their way to help solve problems during a complicated purchase. Thanks so much
Andrew · 15 May 2025
Agent replied · 15 April 2026
We really appreciate you taking the time to leave this wonderful review. We are thrilled that you received excellent service from our team at Earlsdon. Thank you very much. John Payne
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