Every review we hold for the Cheylesmore office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have had the pleasure of working with Paynes estate Agent’s over the past couple of years, during which they have successfully helped me purchase four properties. Their professionalism, dedication, and expertise have always exceeded my expectations.
Richard demonstrates an in-depth knowledge of the market and provides invaluable advice. They took the time to understand my requirements, and worked to find properties that matched my criteria.
Mel remains proactive during the process, always ensuring that I was well informed throughout. Mel’s attention to detail made each buying process smooth and stress-free. I felt confident that I was in capable hands.
I highly recommend Paynes to anyone looking to buy or sell property. Their exceptional service, and professionalism makes them standout amongst other agents. I look forward to working with them again in the future.
Tom · 4 October 2024
Agent replied · 22 October 2024
What an amazing review, thank you very much. We are delighted that you experienced the high level of service that we strive to achieve here at John Payne Estate Agents.
★★★★★ 5/5
GoogleI appointed JPEA to sell my mothers apartment.
It is difficult to see how the service could have been bettered. Friendly, very efficient and very helpful from the start to completion. Based on my experience, I have no hesitation in recommending this firm to anyone seeking to sell their property.
Ian · 5 October 2026
Agent replied · 7 October 2026
Thank you so much for your very kind review, the team are delighted that you are happy with the service that we provided to you. We really appreciate you taking the time to write this review and wish you all the very best for the future.
★★★★★ 5/5
GoogleWe recently sold our property in Wadhurst through Burnetts. Throughout the process we were kept informed and received good, honest advice at every stage. When we found a buyer, there was no messing around. It all happened efficiently and was tied in perfectly with our purchase in Scotland. We are very grateful to Jemima and Lorraine for all their hard work. In our experience, Burnetts are an estate agents that can be trusted.
Debbie · 30 April 2026
Agent replied · 30 July 2026
Thank you so much for your wonderful review, Debbie! We're thrilled to hear that you had a positive experience selling your property with Burnetts Estate Agents. Jemima and Lorraine are indeed fantastic team members, and we're glad that their hard work and honest advice helped make the process smooth and efficient for you. Your trust in us means a lot, and we wish you all the best with your new home in Scotland!
★★★★★ 5/5
GoogleWe've used you as our estate agents for many years, with success every time.
Huge thank you to Hannah and all of the team for getting us over the line of a very complex sale yesterday.
Your communication with us has been superb from day one, and your determination has ensured we have finally 🎉 completed! Thank you
Emma · 24 June 2025
Agent replied · 15 April 2026
Emma, thank you very much for this brilliant review. It was certainly a long process but we are delighted to have completed yesterday. We really appreciate your loyalty to us here at John Payne Estate Agents, thank you for choosing us to market your properties.
★★★★★ 5/5
GoogleLee and all of the team at John Payne Estate Agents were marvellous with my purchase, they went above and beyond to make sure it was a smooth and speedy transaction.
I would definitely recommend them and in the future use them for more purchases and sales.
Peter · 4 October 2025
Agent replied · 15 April 2026
Thank you very much for taking the time to write this glowing review. We are thrilled to hear that you experienced the high levels of customer service that we deliver here at John Payne Estate Agents. If you looking to buy or to sell in the near future then please do get in touch.
★★★★★ 5/5
GoogleJemima was attentive, practical and professional; she was a pleasure buy through.
Tim · 30 June 2026
Agent replied · 30 July 2026
Thank you for your wonderful review, Tim! We're thrilled to hear that Jemima provided you with attentive and professional service. At Burnetts Estate Agents, we strive to make the buying process as enjoyable as possible, and it's fantastic to know that you had such a positive experience. We appreciate your feedback and look forward to assisting you again in the future!
★★★★★ 1/5
Googlethe staff very unhelpful in helping out finding a propriety or simply understanding the need or having a chat in providing some sort of customer service, all you can do is to book your viewing via their website and you will be let to wait...so pretty unhelpful
Roxana · 18 September 2026
Agent replied · 19 September 2026
Further to your office visit my colleague was unable to fulfil your initial request as we don’t undertake shared accommodation nor did we have any property available in your preferred area, she did then show you other similar property, but these weren’t suitable. She then advised you to review our website and book viewings direct with our automated viewing system.
Your comments go against the many other 5* reviews and positive comments she and the lettings team receive as we always strive to offer a professional personal service. I am sorry if you don’t feel that she was helpful but am unsure what more she could have done to assist you.
John Buckby
Lettings Manager
★★★★★ 5/5
GoogleA huge thank you to Jemima, Caron & Lorraine who successfully sold our house in Wadhurst.
Our initial meeting with Jemima was very reassuring, she clearly knew the market …
Paul · 30 January 2026
Agent replied · 30 July 2026
Thank you, Paul, for your wonderful review! We're delighted to hear that Jemima, Caron, and Lorraine provided you with an excellent service during the sale of your home in Wadhurst. Your recommendation means a lot to us, and we're glad that … More
★★★★★ 5/5
GoogleWe just wanted to share, that we have dealt with many agents and by far the service we have received as buyers has been outstanding from this team. They genuinely take an interest, give you time, communicate and are transparent. By far the best agents. We highly recommend, you have been a great support to us!
Amanda · 16 July 2026
Agent replied · 30 July 2026
Thank you so much for your wonderful feedback, Amanda! We're thrilled to hear that you had such a positive experience with our team at Burnetts Estate Agents. Providing outstanding service and support to our buyers is our top priority, and we're delighted that you felt genuinely cared for throughout the process. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
★★★★★ 5/5
GoogleHad a great experience with John paynes estate agent, especially Helen, she saved me from total insanity during the stressful occasions and I can't thank her enough. Excellent is the best word I can use, thank you xx
Deb · 15 November 2025
Agent replied · 15 April 2026
We are very grateful that you have left us this fantastic review. Thank you very much, we are delighted to have helped you through the process.
★★★★★ 5/5
GoogleExcellent professional service. Regularly kept me informed of progress even during the waiting stages. Always helpful and friendly and I always felt that they had my best interests in mind. Highly recommended. Melanie Ryan was the person who handled my sale the majority of the time supported by other personnel in the office.
David · 13 May 2025
Agent replied · 22 October 2024
Thank you for your generous and kind review. We really appreciate you taking the time to review the service that we delivered to you.
★★★★★ 5/5
GoogleFantastic team! From excellent telephone manner by Lee, great negotiation skills by Liz, brilliant communication skills by Mel who helped moved things along and special thanks to Helen who was kind enough to bring the keys to me in my car to save parking fees! Cannot fault John Payne, great job!
Aliya · 13 May 2025
Agent replied · 11 November 2024
Thank you very much for your review. We wish you every happiness in your home and are delighted that you experienced the service that we strive to deliver here at John Payne Estate Agents.
★★★★★ 5/5
GoogleJohn Payne Estate Agents were excellent. They were recommended by a friend originally, but they stood out among all the other agents I saw. They weren't the cheapest, but they came across as the most professional and this was continued throughout the whole process. It was the most civilized sale I've ever experienced!
S · 15 April 2025
Agent replied · 15 April 2026
Thank you very much for this lovely review. We are delighted to hear that you received the high level of service that we strive to deliver here at John Payne estate agents. Thank you for your assistance in helping to make the sale a smooth transaction you were a fantastic vendor.
★★★★★ 5/5
GoogleCannot emphasise enough how lovely, helpful and informative the Burnett's team are. Jemima and the team were so generous with their time and knowledge - and so decent about it all. They responded to us out of hours, answered questions and …
Anna · 30 July 2025
Agent replied · 30 July 2026
Thank you, Anna. We do pride ourselves on the extra mile we go to and thank you for all your kind words.
Best wishes, the Burnetts team
★★★★★ 5/5
GoogleI had fantastic purchase experience with John Payne. Lee is very responsive and supportive throughout the process. He went extra mile to make sure everything ran smoothly. I truly felt looked after every step of the way. Highly recommend!
Iane · 2 August 2025
Agent replied · 1 September 2025
This is lovely to hear thank you for taking the time to write this brilliant review. It has been a pleasure to work with you and we wish you many long happy years in your new home.
★★★★★ 5/5
GoogleAfter months on the market with another estate agents, JP managed sell my house in a matter of weeks. I can’t praise them enough, especially Liz and Mel who both went out their way to make the process as painless as possible. Thanks so much guys!
Tasha · 11 May 2025
Agent replied · 11 May 2026
Thank you so much for this wonderful review. We are really delighted that you experienced the high levels of service that we strive to deliver here at John Payne Estate Agents. We wish you every happiness in your new home.
★★★★★ 5/5
GoogleWe recently bought our new home through John Payne Estate Agents and the whole experience was excellent from start to finish. The team was professional, supportive, and always kept us updated throughout the process. They were approachable, friendly, and went the extra mile to make sure everything went smoothly.
Becoming homeowners is such a big milestone for us, and we’re truly grateful for the guidance and service we received. We would happily recommend John Payne Estate Agents to anyone looking to buy or sell a home.
Annie · 6 October 2025
Agent replied · 15 April 2026
It was our absolute pleasure to help you with the purchase of your first home. Witnessing how happy you were when you collected the keys was a delight and what makes our role here at John Payne estate agents worthwhile. Thank you for taking the time to leave this glowing review, we wish you every happiness in your first home.
★★★★★ 5/5
GoogleJohn Payne are a great estate agents. They are proactive and helpful. Mel helped immensely to get the sale complete and went over and above contacting solicitors and all parties involved. She was a constant support in this move. Feedback to improve further would be that if it wasn't for my partner we would have pulled out of this sale, it did feel as though we did not get any of our times or dates agreed to, this was all when the seller requested including the seller changing there mind and saying they would be in no chain and then being in one alongside a minor thing of an extension of the move out time on the last day. I had 3 solicitors and 2 mortgages to deal with on my end this included a lease extension, a remortgage and one to buy with John Payne. I had to continually line these up with the moving dates. So it was not simple for me to keep moving this. I don't think this was factored in. I do feel like the balance in this was with the seller. Still 5 stars for the hardwork on this but there were periods where I was looking on Rightmove for a different house and also spoke to my broker about the ease of changing to something else. Great service overall.
Aaron · 4 October 2025
Agent replied · 11 November 2024
Thank you for this detailed review. We do understand that your purchase was quite challenging but we are delighted that we managed to complete in the end. Unfortunately the dates for completion aren't agreed by the estate agent but with the solicitors. It is great to hear that Mel helped smooth things along the way.
★★★★★ 5/5
GoogleJohn Payne estates are very professional, friendly, helpful & a pleasure to deal with. Their responses to any property questions are very quick & they keep you up to date with enquiries very efficiently. Lee who hosted a viewing along with the vendor was a really nice friendly,helpful estate agent. Mr Dickinson the house owner was a very friendly, helpful person too. One of the most enjoyable viewings & dealings with an estate agent of many interactions in the property market. Thank you to the staff at John Paynes estate agency.
Ben · 4 October 2025
Agent replied · 11 December 2024
This is great to hear thank you very much. We wish you every success with your property search.
★★★★★ 5/5
GoogleProfessional, friendly & efficient !
We dealt with Lilly-Jo when selling our property & we wouldn’t hesitate to use again & would highly recommend.
Tracey · 15 December 2025
Agent replied · 15 April 2026
Thank you so much for your kind words, Tracey! We're thrilled to hear that Lilly-Jo provided you with a professional and efficient experience. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
★★★★★ 5/5
GoogleDefinitely recommend they kept me informed throughout my house selling journey.
This team are dedicated and professional, understand our local market and deliver results.
Many thanks to all the team especially Richard,Helen,Lee & Jayne
Paul · 6 September 2025
Agent replied · 1 September 2025
Paul, thank you for taking the time to write this glowing review for our sales team. We really appreciate it and are delighted that you had a positive experience with us. Local knowledge and regular communication are essential in our aim to achieve the most positive outcome for our customers. Thank you very much.
★★★★★ 5/5
GoogleThank you very much for helping us with the sale of our house. We experienced brilliant customer service and genuine care from Helen and Liz. We could not be more thankful. We would definitely recommend John Payne estate agents.
Gemma · 14 August 2026
Agent replied · 16 August 2026
Thank you very much for this wonderful review. We really appreciate you taking the time to provide this excellent feedback. We wish you and your family every happiness for the future.
★★★★★ 1/5
GoogleOne of the worst experiences I have had with a letting agency. Repeated problems have been left unresolved despite being reported multiple times. Communication is poor, follow-up is lacking, and customer service falls far below an acceptable standard.
The latest phone conversation was particularly disappointing due to the rude and unprofessional attitude I encountered. Rather than helping to resolve ongoing issues, I felt dismissed and treated without respect.
Tenants deserve better service, better communication, and basic courtesy. Unfortunately, my experience with this agency has been very negative.
Abdalghani · 12 June 2026
★★★★★ 5/5
GoogleWe've used you as our estate agents for many years, with success every time.
Huge thank you to Hannah and all of the team for getting us over the line of a very complex sale yesterday. …
Emma · 17 July 2025
Agent replied · 17 July 2026
Emma, thank you very much for this brilliant review. It was certainly a long process but we are delighted to have completed yesterday. We really appreciate your loyalty to us here at John Payne Estate Agents, thank you for choosing us to market your properties.
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