Every review we hold for the Cheylesmore office, from every platform, shown as written. First names only.
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4/5
GoogleA very professional service provided from initial phone call and meeting with Richard Tootall, House viewings conducted by Liz Emery and sale completion by Melanie Ryan
Brian Β· 13 May 2025
Agent replied Β· 22 October 2024
Thank you so much for your kind review of our team. We are delighted that you had a great experience with us here at John Payne Estate Agents.
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5/5
GoogleVery positive dealings with Burnetts both in buying and selling. Helpful team and quick sale - thanks to all!!
Eva Β· 30 July 2025
Agent replied Β· 30 July 2026
Many thanks, Eva. See you around the village soon!
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5/5
GoogleWell done, John Payne Estate Agents... freindly professional staff ( Helen ) keeping me informed with regular updates I would highly recommend them. Thanks again
Silvio Β· 15 May 2025
Agent replied Β· 15 April 2026
We really appreciate you taking the time to leave us a five star review. Thank you very much indeed. We are delighted to hear that we communicated well with you until the successful completion.
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5/5
GoogleHad an amazing experience with Jodie and john buckby. Throughout our tenancy period and the landlord was a great guy as well. Definitely recommended to use them.
Suh Β· 15 April 2025
Agent replied Β· 15 April 2026
Thank you very much for taking the time to write us the brilliant review. We are absolutely delighted that you have had a positive experience with our Lettings team. Thank you for the recommendation.
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5/5
GooglePayne sold our house and I found them to be professional and friendly. Particular thanks to Liz Emery who went the extra mile for us and was always on hand to offer advice and encourage us!
Juliette Β· 13 May 2018
Agent replied Β· 6 February 2024
Thank you for taking the time to leave us a Google Review Juliette, weβre delighted youβre pleased with our service and hope you're settling into your new home. We look forward to dealing with you again in the future. β¦ More
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5/5
GoogleJP sold my flat within two months. The staff were always proactive with my enquiries and informative about the progress.
Arti Β· 1 May 2025
Agent replied Β· 15 April 2026
Thank you so much for leaving our sales team at 5 star review
We are so happy that we managed not only to agree the sale but to complete in such a short time. Our team work tirelessly to progress sales and to offer excellent communication. Thank you for this recommendation it is very motivating.
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5/5
GoogleThe whole team have been amazing - I'd thoroughly recommend them
Jane Β· 11 August 2025
Agent replied Β· 1 September 2025
Thank you so very much for taking the time to right this glowing review. It is very much appreciated especially since your move was certainly a challenging one ! We wish you every happiness in your new home.
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5/5
GoogleExcellent Service - sold the property very quickly and have been friendly and efficient throughout the process
Richard Β· 23 May 2025
Agent replied Β· 15 April 2026
This is great to hear. Thank you very much for taking the time to write this wonderful review. We are happy that you received excellent service from us.
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1/5
GoogleLethargic & Predatory
Prey on gullible tenants & vulnerable landlords to extract as much as possible
stay miles away
Hemant Β· 15 April 2025
Agent replied Β· 15 April 2026
Weβre sorry to hear that you feel this way. As agents, our role is to ensure a fair and transparent process for both landlords and tenants, particularly when it comes to deposit deductions. In this case, the landlord voluntarily reduced the deductions significantly, absorbing some costs personally, which was not required. The charges applied were only for necessary work to return the property to a re-lettable condition, in line with the tenancy agreement and deposit protection guidelines.
We strongly refute any suggestion that we prey on tenants or landlords. Our role is to act as an intermediary, ensuring that properties are left as per when you moved in subject to fair wear and tear. We do not profit from deposit deductions, any monies deducted go directly to the landlord or contractors carrying out necessary work. In fact, we would much prefer to find no issues at the final inspection, as it creates additional work for us.
We always encourage open communication, and where an agreement cannot be reached, we support using the Tenancy Deposit Scheme for independent dispute resolution. If you would like to discuss this further, please feel free to contact us directly on 024 7622 2022 or email me on d.little@payne-cov.com.
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5/5
Googlefrom selling to having sold our house Liz (emery) was always on hand to quickly address any queries! brilliant service
Julie Β· 28 March 2025
Agent replied Β· 15 April 2026
We are so delighted to read this fantastic review. Thank you so much for taking the time to leave it for us. Our team are delighted that you have completed and wish you every happiness in your new home.
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5/5
GoogleMelanie provided a great Service throughout this transaction constant updates and polite and courteous always.
Kent Β· 13 May 2025
Agent replied Β· 22 October 2024
It is great to see that you had the high level of service that we strive to achieve here at John Payne Estate Agents. Thank you for taking the time to write a review.
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5/5
GoogleAll the team at John Payne were brilliant ! They kept us well informed and went above and beyond to fit in with viewings and the whole procedure which they explained at each stage. Highly recommend π β¦
Louise Β· 13 May 2024
Agent replied Β· 6 February 2024
Thank you Louise for your kind words about the service you received and we wish you all the best in your new home.
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5/5
GoogleVery reliable, communicative and provide a great service.
Kyle Β· 13 May 2025
Agent replied Β· 22 October 2024
Kyle, thank you very much for taking the time to write us a review. It is great to hear that you were happy with our service. We wish you every happiness for the future.
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5/5
GoogleJohn Payne were both professional and very helpful
Max Β· 15 April 2025
Agent replied Β· 15 April 2026
Thank you very much for your 5 star review. The team are delighted that you have experienced great service from us during the sale of your property.
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5/5
FacebookSo many post in here, Almost all passing the same information, they all promise to make lots of dollars for you. They claim to have earned thousands from Forex/Binary options, don't fall for their tricks. It is True Forex/Binary Trade can change your life Financially but sadly scammers are making sure it doesn't, I have a legit and reliable Forex/Binary expert Trader Mrs Taisha Carson by name that trades for me for over 3 months now, You can reach her at
Email: taishacarson021@gmail.com
Telegram : TaishacarsonFXtrader
Whatsapp: +1 (904) 206-8626
Don't fall in the hands of a scammer.
Skhulile Β· 6 October 2022
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5/5
GoogleExcellent service and I canβt thank Kieran enough for his complete professionalism in dealing with our purchase.
Mark Β· 13 May 2023
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5/5
GoogleThe property was first rented, then sold through Paynes. Both processes were handled professionally and with the minimum of stress to us. All of the associates that we dealt with made everything proceed smoothly and kept us informed of developments. Thank you especially to Daniel Little, Danielle Hartshorne and Liz Wilson-King
Sandy Β· 13 May 2019
Agent replied Β· 6 February 2024
Thank you very much for taking the time to leave us a review, it was a pleasure to manage the property for you and subsequently deal with the sale. We hope to work with you again in the future.
Liz and The Team
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5/5
FacebookVery friendly, helpful and always there if you need any assistance, special thank you to John, Tom and Leah who in all times with me from start to completion day selling our house and being a second time buyer. You all made my family happy in our new home β€οΈπβ€οΈπ
Michelle Β· 23 November 2018
Agent replied Β· 8 May 2026
Have you moved?
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5/5
GoogleDaventry Road Branch - Cheylesmore
All of the team at Paynes were professional and helpful, always kept me informed of viewings and the feedback they received. Both the sale and purchase was done β¦
KeCul Β· 8 October 2016
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5/5
GoogleHaving dealt with both your Earlsdon and Daventry Road offices I cannot say more about the professional, enthusiastic and motivated staff and service provided. I couldn't ask more of an agent who achieved more for my property than I thought possible. I cannot thank you enough!
Chris Β· 13 May 2018
Agent replied Β· 6 February 2024
Thank you for taking the time to leave us a Google Review and for the Prosecco, weβre delighted youβre pleased with our service and we hope to deal with you again in the future. β¦ More
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5/5
FacebookA big thank you to Siobhan and Vicky for their excellent service regarding the sale of my house. Efficient, informative and lovely to deal with. Thanks again x
Anne Β· 22 March 2019
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1/5
GoogleI Would never use or recormmend Payneβs estate, I have a few issue., 1, none or little feedback, 2, not telling potential buyers that certain times were not convenient,Which then led to them turning up a viewing,not answering emails, and β¦
Alison Β· 8 October 2019
Agent replied Β· 6 February 2024
Dear Alison,
We regret that you have felt the need to post this review which is contradictory β¦ More
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2/5
GoogleThey didn't notify us that they already had an application going ahead for a property when we viewed it. They then chased us for feedback on the property when we had already emailed them and asked them to start the tenancy application. They β¦
Benjamin Β· 8 October 2017
Agent replied Β· 6 February 2024
Dear Mr Shelbourne
We are sorry to hear of your concerns. Our Lettings Manager , Claire Clark, has β¦ More
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5/5
GoogleI viewed several properties for sale with Payne Daventry Road. They were always helpful and on time for the viewings. All people I spoke to were knowledgeable of the local area. I was also impressed with the proactive way they contacted me β¦
Dan Β· 8 October 2017
Agent replied Β· 6 February 2024
Thank you for taking the time to leave us a Google Review, weβre delighted youβre pleased with our service and we hope to deal with you again in the future. β¦ More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.