Trusted Agent profile
Verified
★★★★★
513 reviews across 3 platforms
13-15 Glumangate, Chesterfield S40 1TX
Part of Redbrik, see every office.
Redbrik's Chesterfield office at 13-15 Glumangate is rated 4.6 out of 5 across 513 reviews on three platforms, including 457 Google reviews rated 4.6. The 55 Facebook count is for the whole business. It won Gold in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for Redbrik. Each award is assessed separately from the review sites.
Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
5/5
GoogleAndrew was great! Kept us in the loop with everything and got answers to questions and kept us sane during the stressful time of selling a house. Thanks again Andrew
Thanks so much for your 5* review, Samantha. We've passed your feedback on to Andrew :)
2/5
GoogleFirstly the front line staff are brilliant and helpful. Sales team that support you once your offer to accepted are not great, they work sporadic hours and it caused issues with trades men getting access to give quotes for repairs highlighted on the house survey. They also use ‘Secure Move’ between me having an offer accepted and the surveyor visiting the property sustained considerable damage from a leak, the vendor refused to repair meaning I lost the £600 deposits when I pulled out. They say the secure move is a reservation fee, basically if you purchase a property through them and wish to pull out be prepared to burn £600.
Hi Tom, Thanks for your feedback, we’re pleased to hear you found our front-of-house team helpful. On access for trades, our Sales Manager offered to meet contractors outside her usual working hours so that quotes could be obtained, and we weren’t made aware that this was causing delays. Regarding the damage identified after your survey, the seller initially declined to contribute but later confirmed they were open to discussing repairs or a price adjustment. By that point, you’d already moved forward with another property. We appreciate the frustration around the reservation fee. The SecureMove™️ agreement is designed to protect both parties by giving buyers exclusivity and reducing fall-throughs for sellers. In this instance, the circumstances didn’t meet the criteria for a refund under the terms agreed. It’s also worth noting that with a traditional sale, you would ordinarily also lose search costs (typically around £300) when withdrawing. Thank you again for sharing your comments. We’ll continue to review and improve our processes wherever we can. Warm regards, Redbrik.
5/5
GoogleCarrie was brilliant and knowledgeable about both properties she showed us around. We bought 27 Newbury street because of Carrie. Derek and Mariea Paterson
Thank you for sharing this review for Carrie!
5/5
GoogleI would recommend Redbriks everyone was really helpful from the beginning to the end thank you Andrew Sedgewick for your patience and keeping me informed.
Thank you for your 5* review, Sharon!
2/5
GoogleA year ago I bought a house with Redbrik and i still think about how stressful it was! Worst experience buying a house with this company, they really ruined the process for me. Andrew S made my experience so difficult and he’s very rude and unprofessional. Me and my solicitor was shocked at the behaviour! If it’s your first time buying a house and you can avoid these then please do!
Hi Chelsea, Thanks for sharing your feedback. We’re sorry to hear that the experience felt stressful looking back - that’s never our intention. It’s a shame we weren’t made aware of any concerns at the time, or in the year since completion, as we would always want the opportunity to address any issues promptly and support our clients through what should be an exciting milestone. Wishing you all the best in your home. Redbrik.
5/5
GoogleWe bought a property recently through Redbrik Chesterfield and have been very happy with the service we received, particularly when we first put in an offer. Jake was really friendly and helpful and Rebecca ensured that the viewings were a pleasure. Thanks Holly for wrapping things up so nicely. We would definitely recommend.
Thank you for the kind review, we're so glad the team looked after you!
5/5
GoogleKatie was in constant communication with me through the beginning of the house buying progress. She was extremely patient, and helpful!
Thanks for your 5* review!
5/5
GoogleWe have rented a property for the second time through Redbrik and the customer service was excellent and efficient. It was a quick move and they managed to sort everything within the space of a few days. We dealt with Georgina Wood and Alex Matthews who were polite and professional throughout and answered all our questions. Highly recommend. Thank you Redbrik Amy & Brett
Thanks for such a lovely review Amy and Brett! We hope you enjoy your new home!
5/5
GoogleRedbrik are Simply the Best. From the initial valuation visit from Chloe, the day to day management from Katie and the post sale control from Andrew they are absolutely brilliant…I did not have to worry about anything. A huge thanks to the whole team, do not go anywhere else 😍
Thanks so much Norman - what fantastic praise for our team!
5/5
GoogleWe had a positive, professional and very friendly experience selling our house through Redbrik, we have already recommended them to friends and will continue to do so. Ben and Andrew have been a pleasure to work with and I will miss our chats!
Thank you for your lovely review Joanne :)
1/5
GoogleWell here we are Redbrik Chesterfield branch- Jacqueline Brentnall. Can you tell me why as we are not on your mailing list and never have been why you took our property details from Rightmove and tried poaching us to sell with yourselves?! under GDRP rules I don't feel that is legal! So for every letter we receive a 1 star rating will be left to show others the intrusion from this estate agents. My point Thea Cox is that its wrong to be trying to poach a property from another agent when we have had no contact with you whatsoever....
Hi Lyn, Thank you for taking your time to write a review. The prospecting letter has reached your home based on our knowledge that your property is/was on the market. The letter/postcard you have received will have been addressed to ‘the homeowner’ - we do not have any of your information such as name, or contact details, so isn’t a breach of GDPR. Due to not having any contact details from yourself, could you please contact the marketing team to have your address removed from the prospecting database, this way you will not receive any further communication from us. Also, we can see you have reviewed a few other agents with the same issue - if you contact all the agents directly, we will all be able to remove you from the prospecting database. Kind regards, Thea Cox thea.cox@redbrik.co.uk
5/5
GoogleWe found no fault with the team at the Lambourn Office. Very professional and helpful. Their guidance of the sale process was excellent and we had weekly updates on progress of our sale and purchase from them. Any queries that we had were dealt with enthusiastically and in good time. We would definitely recommend them to anyone needing a knowledgeable local estate agent.
That's so great to hear - the Lambourn team will really appreciate your feedback and was so pleased to be of service!
5/5
GoogleLeeselle and her team have been fantastic to deal with, very knowledgable and have given great advice.
Thank you Shane! 😁 …
1/5
GoogleTreated poorly . I offered and had my offer accepted on a house through Redbricks. I was asked to pay £595 and sign an exclusivity contract to tie me into the sale. I happily paid and signed to get the house. I was told that from that point on “ Redbrick” would not allow further viewings or marketing. ! Little did I know that two weeks and two days later , I was informed that the property had a better offer ! I thought I had exclusivity ! I just got a refund of the money £595 . Which is still waiting to be credited back to my card. Why pay the money ! Why offer me exclusivity and then with draw it. Very shabby
Hi Andrew, we're very sorry to read this review and take your feedback very seriously. Please give us a call on 01246 563 060 if you would like to discuss this further
5/5
GoogleAs a Landlord I have found Redbrik Estate Agents to be a great help. Nowadays the law often seems to be on the side of the tenant but Redbrik offer much help and guidance for the landlord also and I feel that my property is safe in their hands. Georgina who manages my property is professional and friendly and a pleasure to correspond with, always replying to any questions or problems I have very quickly. If you have a property to let Redbrik will help you find a suitable tenant and therefore a certain peace of mind about who is occupying it. This to me is worth a lot because it can save so much expense and disruption in the future. Highly recommended Estate Agents!
Thanks for such a lovely review Debra!
1/5
GoogleWe have been renting with redbrik for the last 18 months. Mainly our experience has been good but that's because we didn't have any issues with the property. Lately we've had some minor problems and had to contact redbrik. Georgina is the person who deals with us but I use the term deal with loosely. She never calls back when she says she will and is constantly busy doing something else We have called on multiple occasions over the last 3 months and always get promised a call back which never happens. We have tried speaking to other members of staff but they are all as incompetent as Georgina so don't call back either
Hi Scott, we're very sorry to read this review and take your feedback very seriously. Please give us a call on 01246 563 060 if you would like to discuss this further
5/5
GoogleWe chose Redbrik Estate Agents in Chesterfield to sell our house this summer based on a friend of a friend contact and recommendation. The lovely Jacqui whom was an extremely friendly no pressure professional gave us a fair and honest valuation and was most helpful and supportive with our decision making. Always quick to respond and assist. Our house sold within an 8 week period. From that point on we were guided by Natalie whom again was most supportive and friendly we both felt very safe with the entire in-house service that they provided nothing was too much trouble and advice at the ready. We had constant contact with updates and advice which we found extremely helpful as we are busy people. Solicitors, reports, appointments, assessments were all taken care of with no fuss. Appointments with feedback and a constant update was invaluable. Andrew then took care of the final stages of the process which again was all dealt with very smoothly. If ever we decided to move we would be using Redbrik. We recommend this team of professionals and would like to thank them all for their help and kind approach to what could be a stressful process. The service was first class!
Thanks for your fantastic review Rachel! We're so pleased that you had a great experience.
5/5
GoogleAbsolutely first class service. We have just sold our house through Redbrik and I can honestly say we have received a service of the highest standard from Jess and her excellent Team. Initially our property sold within days but we had many issues with our buyer, Redbrik went above and beyond to help resolve every issue that cropped up. Through absolutely no fault of Redbrik, we had to re-market our house, and they really pushed so hard to get the viewers, and again it sold within a few weeks. This time no hitches and we completed last week. A huge thank you to everyone at Redbrik, Chesterfield. But extra special and massive thank you's to Jess, you truly are a force of nature, also to Lisa and Ellice, thank you for your excellent communication and just being there for me to vent. but to the whole Team, THANK YOU. I would highly recommend Redbrik Chesterfield to anyone wanting to buy or sell a house. Exceptional!!!
Thanks so much for this glowing review Debbie! We'll pass on your amazing feedback to Jess and the Chesterfield team :)
3/5
GoogleOverall a good experience with Redbrik. The staff and all contact I had was absolutely great. However, as much as I like the idea of the mandatory search package for buyers as it commits buyers to a certain degree to a purchase. I don't like how Redbrik are capitalising on an already very expensive and stressful time in life by charging double to what my solicitor would have charged me for this service. Most searches are optional also and it should be the right of any buyer to maintain this. The seller pays a lot to Redbrik for a property sale, they shouldn't then need to squeeze more money than is necessary out of a buyer when the buyer has no option and they know they will pay this excessive service because they have found their dream home. Please make the fees comparable to what a solicitor will charge and then I fully back the scheme.
Thank you for taking the time to leave us a review Shaun, we’re really pleased to hear you had a good overall experience and that you found our team great to deal with. We completely understand that buying a home is a significant financial commitment, and we really appreciate your honest feedback about the SecureMove™ reservation fee. The £595 fee includes the cost of regulated and insured searches (around £335 inc. VAT), along with the substantial upfront legal and administrative work involved in setting up the SecureMove™ process. This preparation takes place before the property even goes to market, helping to support solicitors and significantly speed up transactions. Importantly, if a seller withdraws from the agreement, the buyer receives a full refund, something that isn’t traditionally the case when buyers arrange and pay for their own searches. We chose to apply the reservation fee to buyers because our industry analysis, and a study released just this week, confirmed that the vast majority of fall-throughs are buyer-led. In fact, 91% of sales that collapsed in the first three months of this year were attributed to the buyer. Redbrik’s fall-through rate is currently around 12.5%, compared to a national average of 32% (Jan, March 2025), which shows that the reservation fee does lead to more committed buyers and more secure sales. We’re always listening to feedback and will continue to review and improve our processes where we can. Thanks again for sharing your thoughts, and all the best in your new home.
5/5
GoogleEveryone at Redbrik that we have dealt with during the sale of our house& purchase of our new home have been amazing. The communication has been great throughout&the whole process has been stress- free and straightforward. We got told a time frame initially of a minimum of 3 months when we put our house on the market to completion and that's exactly how long it took. Louise especially, has been so lovely& great at keeping us up to date throughout the whole process. Thankyou so much for everything would 100% recommend Redbrik.
Thank you very much Kate for your 5* review! We will pass on your kind words to Louise and the rest of the team.
1/5
GoogleThey don’t even let you know you’ve not got the house you applied for. If you chase them on the rare occasion you can get through they’ll tell you no, otherwise it’s silence. Terrible customer service.
Hi Jade, We’re sorry to read this and would like to look into what happened. We’ve checked our records but unfortunately can’t find any viewing or application under your name, so we’re currently unable to identify the property or circumstances you’re referring to. We take our customer service seriously, so we’d appreciate the opportunity to understand what happened here. If you could contact us directly at lettings@redbrik.co.uk with a little more information, we’ll happily investigate this further for you. Redbrik Redbrik.
5/5
GoogleFrom the very first visit of the lovely Jacqueline to the efficiency of the sales team, we have experienced first class service and would not hesitate to recommend Redbrik, (indeed we have and one of our friends has used them too!). Special mention to Tracey Gurney who was so supportive and helpful throughout our, what turned out to be difficult, sale due to issues in our chain. We are both very grateful for our Redbrik experience. Dave & Sue
Hi Sue, thanks for the lovely review, we're glad you had a great experience!
5/5
GoogleMy wife and I recently got an apartment for rent through Redbrick and staff were very helpful. Charlie took us through the initial stages and then Georgina finished it off. Both have been great and did very well with exceptional customer service and support. Thank you Charlie and Georgina and the rest of your wonderful team. - Solomon & Modesta.
Thank you for the kind review, we hope you've settled in well.
5/5
GoogleAbsolutely brilliant service. Hanna went out of her way to visit my property after I was let down by another company. Explained everything fully and made me feel at ease. I would highly recommend Redbrik all the way. Thanks again Hanna and the team. 😀😀😀 …
Thank you for the 5 star review Pete.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Redbrik's Chesterfield office has 513 reviews across three platforms: 457 on Google, 55 on Facebook (across the whole business), 1 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.
Redbrik Chesterfield is rated 4.6 out of 5 across all 513 reviews, and 4.6 out of 5 on Google from 457 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Redbrik, Chesterfield won Gold.
Redbrik Chesterfield, 13-15 Glumangate, Chesterfield S40 1TX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
