Trusted Agent profile · Chesterfield, Derbyshire
Verified
★★★★★
513 reviews across 3 platforms
13-15 Glumangate, Chesterfield, Derbyshire, S40 1TX
Part of Redbrik, see every office.
Redbrik's office in Chesterfield, Derbyshire, at 13-15 Glumangate, is rated 4.6 out of 5 across 513 reviews on three platforms, including 457 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Redbrik, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
5/5
GoogleI had a visit from Leeselle at Hoppers. Very thorough and efficient. All questions answered very helpfully. Highly recommended.
That's great to hear Roy, Leeselle will be delighted to hear that. Thank you for your review 🎉 …
5/5
GoogleSuperb service from Team Hoppers, from valuation to listing, viewing and completion, 5 stars all round, thank you !
Hi Sophie, the team will be delighted to hear this! Thanks so much for your review!
5/5
GoogleOur house went on the market and with 9 days was sold subject to contract with Redbrik, excellent service with friendly, helpful staff who I can't thank enough.
Thank you for the taking the time to leave this great review Andrea. So pleased to hear about your positive experience :)
5/5
GoogleMany thanks to Janet for an excellent level of customer care and support throughout the difficult process of selling during trying times (COVID and bereavement)...
Thank you Sandra for the lovely review, we hope you and your family are well.
1/5
GoogleTried to make an appointment to view a rental property with this agent I found them un helpful, then I had an appointment which they were meant to confirm which they didn’t do on the day of the appointment I didn’t know if it was happening or not a young man called at 10:15 for the appointment at 12:30 I told him I hadn’t heard from them so assumed the property had gone only to be told it’s not his fault that their email might be in my junk box !!!!! Extremely rude and ignorant response will never deal with this unprofessional and ignorant outfit . The junk box is where they belong.
Dear Tim, we appreciate your review and take all feedback seriously. I'm sorry that you were not happy with your experience however I do want to assure you we have done everything we can to allow you to view the property. Your viewing was booked in over the phone on the 22nd January and it was stated that the viewing was confirmed and you would receive email confirmation with the time of the viewing and full property address following the call. The email confirmation was sent across at 13:49 on 22nd January. You were called today to confirm your viewing, as we confirm all viewings on the day (via phone as well as email when initially booked in) as we understand sometimes people need to re-arrange and forget to contact us to let us know. During this call you stated you had not received the confirmation email and we double checked your email address and we can see the confirmation email on the 22nd was delivered to the correct address. If the property was no longer available to view then of course we would've called to cancel. However your booking was still going ahead and our call this morning was a courtesy to confirm you were still attending. The property is still available and if you would still like to view then please do not hesitate to get in touch.
3/5
GoogleI had a really positive experience with the Redbrik Sales team recently. Unfortunately, the experience wasn’t mirrored by the Lettings team. On the positive side, there were the usual professional photos and well-presented Rightmove adverts. They carried out all of the standard screening and credit checks, which was fine. However, I experienced a significant number of problems that were unsatisfactorily dealt with. In fact, it seems that it is their policy to basically ignore complaints presumably so that they do not have to admit liability! The problems included getting a satisfactory EPC (I had to hire my own EP assessor in the end), ensuring that the agent had an adequate sales pitch tailored to the house (in the end it was let to a couple who I showed round, instead of the agent), suspicious plumbing problems occurring, on two separate occasions, immediately following visits from their gas safety contractor (complaints were raised but inadequately escalated), and perhaps most importantly, poor standard of inspection during tenancy (damp, condensation and stuck window not reported across several inspections). Additional - I note the response below, that Redbrik had adequately addressed my queries. A quick scan through my email history will show that this is not the case, as I tried to highlight in them on a number of occasions: in particular the standard of inspections and the second, unauthorised visit from the gas safety inspector the following year. And some of the other issues were resolved but were a hassle and a less than satisfactory experience.
Dear Martin, Thank you for your comments about the positive experience you enjoyed with our Sales Department. We do pride ourselves on marketing and are proud of our professional photos and adverts. I am sorry you feel as though your experience with our Lettings Department was not to the same standard and I wanted to address the issues with you, as I believed they had been resolved. As you are aware, when a new property is advertised for rent, an EPC is required with a rating of at least an ‘E’. When our EPC accessor visited the property, he could only give the property an ‘F’ rating. Even though you had commissioned this report, we did not charge you for the assessors time. We then worked with you to highlight the issues that downgraded the property to see if we could get the rating up to an E rating. You then commissioned another assessor who gave the rating E, enabling us to advertise the property for rent. I understand that we instructed for the Gas Safety Inspection to be carried out at the property by one of our contractors. After he had visited, a leak occurred. The plumber was happy to go back to fix the issue, but you told us you did not want the same contractor attending. During a tenancy, it is a tenants responsibility to report any maintenance issues to us, but the problems you have highlighted were not reported. We carried out a property inspection in October, and the issues were not apparent. We always point out to tenants the importance of ventilating the property, and this information is included within our tenancy agreement. We conducted a full check out report at the end of the tenancy where we did propose deductions from the deposit due to various issues. As the tenant did not agree to the deductions, we had to involve the adjudicator at My|Deposits and we supplied evidence on your behalf. The adjudicator did not agree to all claims. However, you were still awarded part of the money from the deposit for other issues. We are keen to ensure you have a positive experience with us. I believe we had addressed all these issues during the property tenancies but would be more than happy to discuss the matter further if you have any further questions and to explore if it there are still elements we can learn from in the future.
5/5
GoogleRedbrik have been a pleasure! Loraine Kitchen and Claire Shipman and a few others (sadly I cant recall their names but the lady who worked the weekend when bids were coming in thick and fast was AMAZING) have been just brilliant in selling our house, above asking price. We also purchased through them and they went above and beyond- every single one of them. Even through lockdown they kept in touch to keep things afloat within our chain. High recommend! Paula&Dale McCann
Thank you both for the lovely review!
1/5
GoogleTried to make an appointment to view a rental property with this agent I found them un helpful, then I had an appointment which they were meant to confirm which they didn’t do on the day of the appointment I didn’t know if it was happening or not a young man called at 10:15 for the appointment at 12:30 I told him I hadn’t heard from them so assumed the property had gone only to be told it’s not his fault that their email might be in my junk box !!!!! Extremely rude and ignorant response will never deal with this unprofessional and ignorant outfit . The junk box is where they belong.
Dear Tim, we appreciate your review and take all feedback seriously. I'm sorry that you were not happy with your experience however I do want to assure you we have done everything we can to allow you to view the property. Your viewing was booked in over the phone on the 22nd January and it was stated that the viewing was confirmed and you would receive email confirmation with the time of the viewing and full property address following the call. The email confirmation was sent across at 13:49 on 22nd January. You were called today to confirm your viewing, as we confirm all viewings on the day (via phone as well as email when initially booked in) as we understand sometimes people need to re-arrange and forget to contact us to let us know. During this call you stated you had not received the confirmation email and we double checked your email address and we can see the confirmation email on the 22nd was delivered to the correct address. If the property was no longer available to view then of course we would've called to cancel. However your booking was still going ahead and our call this morning was a courtesy to confirm you were still attending. The property is still available and if you would still like to view then please do not hesitate to get in touch.
5/5
GoogleVery good experience from start to finish:) Viewing has been organised in the same day and the whole process was very easy. We are very happy in our new home. Thank you! x
Thank you for your lovely review Anna. We hope you enjoy your new home and you settle in with ease.
5/5
GoogleFantastic experience from day one with Redbrik and Georgina Wood. Nothing was too much trouble and any problems that arose were dealt with immediately. Would definitely recommend Redbrik as they made our rental experience a pleasure. Even to the point of recommending support for our mortgage process.
Thank you for the great review Karen
5/5
GoogleWe worked with Grace Bradbury, who was absolutely amazing! Guided us through all the process, always answered calls and kept us in the loop. She is a credit to the business!
5/5
GoogleI was a tenant with Redbrick for 2.5 years and always found the service offered very efficient and straightforward. Very easy to contact, any repairs queries dealt with swiftly and to a good standard. Team are friendly and welcoming, very …
Hi Lee, we're so pleased to hear you had a great experience with Redbrik. Thank you for the kind review
5/5
GoogleWe absolutely can not fault Redbrik at all! We have just bought a property with them and every single staff member we've dealt with, seen or spoken to has been amazing, nothing is too much trouble, they are so quick getting back to you or answering questions. Everyone is friendly! It really has been a pleasure. If we ever sell or buy again we will definitely be using redbrik. Thankyou. The Milners x
Thanks for the great review Hayley!
5/5
GoogleVery friendly and helpful staff. Communication between us the seller and Redbrik very good. Easy options using secure move. Would recommend them 100%
Thank you for your fantastic review Wendy!
5/5
FacebookI can’t recommend Redbrik enough they really know there stuff when it comes to selling houses, there were many of times I would communicate with Hannah our valuer on email out of hours, Emily the sales manager was a great help too dealing with any requests promptly. We moved our property over to them after having it with a local small independent estate agent for several weeks with no luck. Feeling the property just needed to be marketed better Redbrik came up trumps on that the photos were great, sponsored adverts the works which led to an offer within a couple of weeks. I can’t recommend them enough thanks for all your help ladies
Hi Claire, thanks so much for the lovely review - we're glad to have helped!
5/5
GoogleGreat experience purchasing our first home through Redbrik Chesterfield. Janet and the team were professional, helpful, and always willing to help.
Thank you for the lovely review Fiona!
5/5
GoogleFantastic service Jake as been very professional, courteous and efficient. Thank you to all the team at redbrick we cannot belief how fast things are moving Thank you very much Andy & Jo x
Thank you Andy & Jo, we're so happy to hear about your positive experience with Redbrik.
5/5
GoogleEstate agents get bad press all the time. Redbrik are turning things around in the most positive way. My wife has just sold her Mum's property with Redbrik. From valuation by Emma, to showing the property, to completion by Laura and Kelly I can honestly say we have been very impressed by the professionalism, excellent communication and efficiency of the Redbrik team. Highly recommended.
Thanks for the lovely review David!
5/5
GoogleWe would highly recommend Redbrik Estate Agents with a special thankyou to Janet Stevenson who was always very helpful, professional and very polite.She kept us updated every step of the way and nothing was ever too much trouble for her and she was always available to answer any questions that we had.We could n't have done it without her help and support, thankyou so much Janet,a really lovely , friendly lady.
Thank you for the kind review, Sue. We're so glad Janet looked after you, we hope to work with you again in the future.
5/5
GoogleThank-you so much for a 5 Star service ! Friendly. Responsive. Professional. I have been kindly looked after by Georgina Wood for the last 3 years and have found her to be incredibly engaging, caring and supportive, with transparency and professionalism. Thank-You so much Georgina, it's really appreciated. Kind Regards, Jason Cotton.
Thank you for the great review Jason. We are glad Georgina has helped so much with making your moving process seamless.
5/5
GoogleGreat service, lovely staff. Natalie was a pleasure to deal with, super efficient nothing too much trouble making it a stress free process. Can not recommend them enough.
Thanks for the great review Pat!
5/5
GoogleA great team who made our purchase smooth and straightforward.
Thanks Jonathan, it's truly been our pleasure. I'll pass this on to the team ❤️
5/5
GoogleThanks to the team at Redbrik Chesterfield for handling the sale of our house, which was completed recently. Emi, Ross, Andy and Rebecca dealt with everything professionally from start to finish. They were friendly, approachable and always available to answer our questions. Emi, in particular, made what was a very daunting process for us run very smoothly. Thanks again to you all.
Thanks for such a lovely review Lance!
5/5
GoogleMy thanks to all at Redbrik for you helpful and efficient service in the sale of my property. In particular, Jacqueline, Liz, Ellice and Jessica who could not have done more to achieve a successful sale. I would not hesitate in recommending Redbrik to anyone. Their service is fantastic and reasonably priced. Redbrick will be my first port of call in future.
Thanks for the lovely review Brian!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Redbrik, Chesterfield won Gold.
