Trusted Agent profile · Chesterfield, Derbyshire
Verified
★★★★★
513 reviews across 3 platforms
13-15 Glumangate, Chesterfield, Derbyshire, S40 1TX
Part of Redbrik, see every office.
Redbrik's office in Chesterfield, Derbyshire, at 13-15 Glumangate, is rated 4.6 out of 5 across 513 reviews on three platforms, including 457 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Redbrik, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
5/5
GoogleThank you Alex Matthews for helping us to rent out our property. This is the first time we have used Redbrik they were extremely professional in all areas from start to finish. We will not hesitate to use them in the future.
Thank you for your lovely review, Daryll.
1/5
GoogleWe unfortunately didn't have a great experience of Redbrik as buyers. The most telling example was when we had an offer in on a property. The Agent rang me around 9am to let me know someone else had offered on it and would we increase our offer. As my husband was at work I said I would need to discuss with him and get back to her if that was ok. She said of course and that she would be there until 5pm for us to get back to her. At 3pm, on checking Zoopla, the property showed up as sold. When my husband rang to enquire what had happened as we had been given time to respond until the end of the day, he was told that someone would get back to him... and they never did. Prior to this we had been involved in a Best and Finals on a Redbrik property which wasn't handled nicely at all. It came across that with the crazy housing market during the pandemic, Redbrik didn't feel the need to make any effort with buyers - they were probably great if you were selling though! It got to the point where we tried our best to avoid properties being sold by them, and thankfully the house we eventually purchased was with a different agent. Sorry for the poor review but really not a great experience for us.
Hi Holly, thank you for taking the time to review the experience you had this year. I am the Chesterfield Area Manager for Redbrik and have tried to get in touch with you to discuss the feedback further so I can understand if there can be any changes to our process to better help and advise buyers. As you stated the market for buyers is incredibly tough and we are dealing with high volumes of offers per property. When higher offers were received you were given the opportunity to increase but needed time to consider. The emails and call logs show we did try to contact you again before the end of the day and as we did not hear from you, the sale was agreed. Unfortunately, you along with many others were unsuccessful on this occasion with many offers exceeding even our expectations. In the recent email to you, we said if you are still looking for a property then please do not hesitate to get in touch with me personally to discuss your requirements and I will endeavour to give you honest and friendly support during the process. If you have already purchased a property we wish you all the best in your new home this Christmas and hope to be able to help you in your property journey in the future. Best wishes Jessica Risorto
5/5
GoogleExcellent service from Redbrik, cant praise enough for all there help through this difficult time. Big thank you to Liz,kept me up to date with the sale throughout. Nothing was to much trouble would highly recommend to use them.
Thanks for the 5 star review Mandy! We're glad Liz was able to be so helpful for you!
5/5
GoogleRedbrik have brought me to completion of my house sale with professionalism, diplomacy, excellent communication, tenacity and whilst keeping the personal touch. It wasn’t smooth sailing…I doubt it is for anyone at the moment, with the volatility of the current property market….so you need people with the right skills, good communication and great experience in your corner. The specialist staff responsible for different aspects of the sale are crucial. Redbrik provide this no question. They are leaders in their field. I am certain that without them I would not have been as successful. I personally found it very efficient to choose to have the link through them straight to Banner Jones. This certainly removes some of the issues re communication and speeds the process.
Thank you for the great review Lorna, we're so glad you had a great experience with us.
1/5
GoogleWe unfortunately didn't have a great experience of Redbrik as buyers. The most telling example was when we had an offer in on a property. The Agent rang me around 9am to let me know someone else had offered on it and would we increase our offer. As my husband was at work I said I would need to discuss with him and get back to her if that was ok. She said of course and that she would be there until 5pm for us to get back to her. At 3pm, on checking Zoopla, the property showed up as sold. When my husband rang to enquire what had happened as we had been given time to respond until the end of the day, he was told that someone would get back to him... and they never did. Prior to this we had been involved in a Best and Finals on a Redbrik property which wasn't handled nicely at all. It came across that with the crazy housing market during the pandemic, Redbrik didn't feel the need to make any effort with buyers - they were probably great if you were selling though! It got to the point where we tried our best to avoid properties being sold by them, and thankfully the house we eventually purchased was with a different agent. Sorry for the poor review but really not a great experience for us.NegativeProfessionalism
Hi Holly, thank you for taking the time to review the experience you had this year. I am the Chesterfield Area Manager for Redbrik and have tried to get in touch with you to discuss the feedback further so I can understand if there can be any changes to our process to better help and advise buyers. As you stated the market for buyers is incredibly tough and we are dealing with high volumes of offers per property. When higher offers were received you were given the opportunity to increase but needed time to consider. The emails and call logs show we did try to contact you again before the end of the day and as we did not hear from you, the sale was agreed. Unfortunately, you along with many others were unsuccessful on this occasion with many offers exceeding even our expectations. In the recent email to you, we said if you are still looking for a property then please do not hesitate to get in touch with me personally to discuss your requirements and I will endeavour to give you honest and friendly support during the process. If you have already purchased a property we wish you all the best in your new home this Christmas and hope to be able to help you in your property journey in the future. Best wishes Jessica Risorto
1/5
GoogleBuyer & sellers beware scammy secure move Buyer & sellers beware! Redbrik operate a very shady Reservation fee scheme where they charge a "non-negotiable", "non-refundable" £595 for a search pack and the right to take the house of the market. Problems with this: 1. The searches will usually be outdated. If something has come up in the time gap the old searches do not cover, then the buyer will be in trouble. Redbrik says they will "sort" this out. However, I would not want to be stuck in some remediation process with them when things go wrong. Far better to get your own conveyancer to do the searches. 2. The reservation fee to take the house of the market is nothing but a money grabbing scam whereby they pocket £595 from the seller and £595 from the buyer while charging the seller their usual percentage. 3. The £595 reservation fee does not benefit the buyer and is intrinsically unfair. It does not really protect from gazumping, as the seller can still accept a higher offer (perhaps £5000-10,000) and just refund the £595. 4. Additionally, this money does not go towards the sale of the house and is a lot of money because searches that only cost around £200-250. Thus, I am struggling to understand or see the value in this fee. 5. As a seller if you use this scammy service, it is likely you will get far fewer offers because most buyers will not subscribe to this scheme because 99.9% of estate agents do not do such things. I just made an offer of the asking price of a house ~£350K and though this secure move stuff was optional. Imagine my surprise when Redbrik was happy to scupper the deal even thought the seller was very interested in continuing! Sellers who advertise with Redbrik do so at their own risk as they only negotiate for their own fees and do not look out for the seller. The company has an awful reputation and should honestly look at acting with more integrity rather than trying to con people out of money on spurious reasons. Redbrik are cowboys! Save your time & get a proper estate agent!
5/5
FacebookWe are currently looking to buy our first home & we literally pray every home is under Redbrik, nothing short of the best. Every-time we have viewed a house with yourselves everyone is just super lovely & progressional, from the teams over the phone to the agents we meet to view properties. We literally have nothing but good things to say about Redbrik & we really hope we buy our first home with yourselves. We have dealt with some rude agents from other estate agencies and they do not compare to Redbrik or would ever even achieve your standard. I just thought you deserve to know that you’re all fab & we would recommend you to anyone! Thank you for your help so far & we really, really do hope we buy our first home with you guys ♥️
Thank you so much for the kind review Cara, we’re so glad to hear you’ve had a great experience with Redbrik, it means a lot to us. Have a fab weekend in the sun ☀️ 🏠
1/5
GoogleAbsolutely disgusting avoid using. Theyll charge the earth, hidden costs and charge you £500 to reserve a property and won't refund if the chain breaks. Rob dogs, avoid at all coat
Hi Stephen, Thank you for taking the time to leave your feedback. We are very disappointed to read your review. Throughout your purchase, we worked closely with both you and the seller to help maintain your chain. When your original buyer withdrew, the seller of the property you were purchasing agreed to a substantial price reduction to assist you and help retain your buyer - something that is not common and was done to try to support you. Unfortunately, despite these efforts, the sale could not be secured, and you were unable to proceed. Regrettably, the seller of the property you were purchasing has also been impacted, as she risks losing the property she was buying. Regarding the reservation fee, Redbrik uses a process called SecureMove™, designed to make the buying and selling journey more secure and efficient for all parties. SecureMove™ has significantly reduced fall-through rates compared to the wider market. The reservation fee covers a full suite of regulated and insured property searches (valued at around £375), upfront legal and administrative work to speed up the process, and a period of exclusivity during which the property is removed from the market. If a seller withdraws from the agreement, the reservation fee is fully refunded to the buyer. If a buyer had paid a solicitor directly for searches in the traditional way, that cost would typically be lost if the sale fell through. We appreciate your feedback and wish you all the best for the future. If you would like to discuss your experience further, please feel free to contact us directly at chesterfield@redbrik.co.uk. Best regards, Redbrik
5/5
GoogleI've been renting with Redbrik since 2021 till now September 2023. Georgina helped me through the whole tenancy, always ready to assist with any enquiry. All the staff was very kind and helpful. The property was in excellent condition. The process of ending the tenancy was straightforward. I have no words to express how grateful I am.
We're so happy to hear you had a great experience Tamiris, thank you for the 5 star review!
5/5
GoogleCurrently selling my property with Redbrik. Has only been on the market afew weeks and a offer has been accepted. From the beginning until now everything has been handled so professionally and the staff are so helpful and friendly. Siobhan has always kept me updated and was a pleasure to deal with. Fantastic work and would definitely recommend to anyone buying selling or letting
Thanks for the great review, Gemma!
5/5
GoogleOn our recent house purchase with Redbrick we have received outstanding service, they have kept things moving with the solicitors and given us so much support through what was a very stressful move towards the end. This is the second time we have purchased through redbrick and the service has been great on both occasions. Thanks so much, we hope to either sell or buy with you again, when we can face moving again! :)
Thanks for the great review Alison! We look forward to helping you through your next move when the time comes!
5/5
GoogleGreat service throughout + secure move really helped to speed up the process and keep it simple. Really impressed with the professionalism from everyone we dealt with at Redbrik. Would 100% use again.
Thank you so much for your kind review Hannah!
5/5
GoogleI was very happy with the way my house sale was handled. It sold very quickly and everything went smoothly.
Thanks Ruth! I'll pass that on to the team :-)
5/5
GoogleHIGH recommendations for Redbrik. Each member I dealt with was fantastic. Alex made sure the sales process was smooth and kept me well updated. Rebecca also gave me all the information I need for viewings, was polite and friendly every time.
Thank you for your wonderful review, Sarah!
5/5
GoogleWhat an excellent team to work with. All extremely helpful and efficient. Emi was just amazing to deal with, keeping me updated at all times, going the extra mile to ensure the sale of my property went smoothly. I would recommend Redbrick to anyone. Thank you for your help.
5/5
GoogleWhat can I say, the whole team at Redbrik in Chesterfield have been flawless from start to finish. They were appointed to sell my parents house and also the agent for the onward purchase. I also use them for my buy to let properties of which the service is top-notch. If you are thinking of selling your home, I would 100% recommend Redbrik as No1 estate agent in Chesterfield. Special thanks from Beverley and Richard to Ross, Jessica, Natalie, Thea and Janet! 😊
Thank you for your kind words Ashley! We're glad you enjoyed your experience with us!
5/5
GoogleWe used Redbrik to sell our home and the experience couldn’t have been better from our valuation meeting with Emma to The photographer who came out to measure up and take photos right through to all the staff in the office. I’m pretty sure at some point everyone there was involved with booking in appointments, yet they all knew when we were available, when other viewings were booked in and when best to fit others in. Within a week of going to market we had a number of offers and a sale was agreed within the first two weeks, again, everyone in the office seemed involved, all knew the right details about the property and handled it in a very friendly yet professional manner. We would definitely use Redbrik again. Thank you to everyone working there, you were brilliant for us.
Thank you so much for your lovely review! We're so glad you enjoyed your experience with us. Best wishes, The Redbrik Team
5/5
GoogleRedbrik have brought me to completion of my house sale with professionalism, diplomacy, excellent communication, tenacity and whilst keeping the personal touch. It wasn’t smooth sailing…I doubt it is for anyone at the moment, with the volatility of the current property market….so you need people with the right skills, good communication and great experience in your corner. The specialist staff responsible for different aspects of the sale are crucial. Redbrik provide this no question. They are leaders in their field. I am certain that without them I would not have been as successful. I personally found it very efficient to choose to have the link through them straight to Banner Jones. This certainly removes some of the issues re communication and speeds the process.
Thank you for the great review Lorna, we're so glad you had a great experience with us.
5/5
GoogleRedbrik were so easy to work with on making the application to rent a property, and all the way through the process. Georgina and Sarah in particular were so helpful and made things go smoothly with as minimal stress as possible. Would definitely be happy to work with them again in the future!
Thank you for the great review Megan, we hope to work with you in the future too. We're pleased to hear you had a positive experience with Redbrik.
5/5
GoogleFantastic experience working with Redbrik buying my first house. Can't thank Jessica enough for her help and support through it all, start to finish. Great customer service and will not hesitate to use again!!!
Thanks for the lovely review Sarah!
5/5
GoogleA VERY BIG THANK YOU to Georgina and Alex for securing us lovely tenants. Thank you both for being so responsive, professional and always going the extra mile - much appreciate. :-) Highly recommend!
Thank you for your lovely review Sean. I am glad Alex and Georgina have been so helpful. We hope all goes well with the tenancy for you and you know where we are if you need us!
5/5
GoogleFrom the moment I contacted Redbrik to get a valuation on my old property to the completion of the sale and the purchase of my new property I can’t fault them. Everyone I spoke to and dealt with was both professional and friendly and made me feel like a friend not just another client. By the time my sale and purchase was completed I felt that I’d known Janet and Liz Wheelhouse forever, they’re fantastic. Thank you. Sally Greensmith
Thank you for the 5* review Sally.
5/5
FacebookFantastic experience working with Redbrik buying my first house. Can't thank Jessica at Chesterfield enough for her help and support through it all, start to finish. Great customer service and will not hesitate to use again!!!
Thanks Sarah I hope you have settled in ok x
5/5
GoogleBen hall is a credit to your team and has been helpful and informative throughout the time I have spoken to him and answered any questions I had .
Thanks so much for your review Lawson. We'll pass on your kind words to Ben :)
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Yes. In The Trusted Agent 2026 awards: Redbrik, Chesterfield won Gold.
