Pinewood Properties Chesterfield reviews

★★★★★ 2/5

Google

Yet another letter from this company not dated! We are not even on the market with you but you take our details off Rightmove poaching for business- is that allowed under GDRP ??? Not even asked to be on your mailing list either! Do leave us alone and find your own clients!!!!

Lyn · 23 October 2023

★★★★★ 5/5

Google

I am a landlord with double figure rental properties in Chesterfield and have partnered Pinewoods for 14 years. Very professional and handle all of the numerous situations that arise from owning a rental property efficiently.

Adrian · 20 June 2022

★★★★★ 5/5

Google

Very professional service, They were very supportive and did offer all the support they could to make sure that the property purchase goes ahead.

Anna · 20 June 2023

★★★★★ 5/5

Google

The most efficient and professional services are delivered by the Pinewood team.

Mandy · 21 March 2024

★★★★★ 1/5

Google

We rented a property through this agent for 12 months. Thankfully the actual landlord was wonderful. We experienced very poor communication from some of the staff, and downright rudeness from some others. They use any excuse to charge a fee. Be warned, they do not lodge your deposit with an independent body, as per The Law, but leave the name of the actual Landlord on the paperwork, so any comeback falls to them. Unprofessional practice and very poor customer service for both tenants and landlords.

Susan · 21 June 2018

★★★★★ 1/5

Google

If I could rate this as 0 stars or even minus stars I would. I've had a terrible experience with this letting agent as a tenant. Over the 18 month tenancy I had a recurrent maintenance issue. Every single time it was reported I was met with rude and unhelpful staff members. Each time trying to blame us before resolving it thus delaying the time it took to get it resolved as this was the toilet you can imagine how disgusting it was to live in a flat that was essentially inhabitable whilst pinewood failed to resolve the issue in a timely manner. I've even gone through the complaints process following the end of our tenancy and they can't even be bothered to read and respond to the emails we've sent in line with their own complaints policy! Never received an apology for any of their failings they're just on the defensive straight away and it's just not good enough. Everything that's done with them has to be constantly chased up before anything is resolved so much stress living with them I can't believe the difference in our new letting agents they're a dream compared to pinewood so helpful and friendly that's how it should be! We were always good tenants the rent was paid we left the flat in immaculate condition and we were faced with the worst customer service ever. I would advise actively avoiding renting a property from this company!

Dannie · 21 June 2018

★★★★★ 5/5

Google

Pinewood have been very good at finding me a tenant for my property and have kept me informed every step of the way.

Lisa · 20 June 2023

★★★★★ 5/5

Google

Have used Pinewood a number of times for sales, purchases and rental and have always been very happy with her service provided.PositiveResponsiveness, Professionalism

Kirsty · 20 June 2023

★★★★★ 5/5

Google

They have been great through the whole process, communication has been perfect. Moving into my new place has been easy and stress free!

Josef · 20 June 2023

★★★★★ 5/5

Google

Excellent service from start to finish, all of the team were extremely helpful. We were always kept up to date throughout the sale of our house. Would definitely use again!PositiveResponsiveness, Quality, Professionalism, Value

John · 20 June 2022

★★★★★ 5/5

Google

Georgia at Pinewood managed my rental property with no problems. Very professional and excellent communication.PositiveProfessionalism

Damien · 22 December 2023

★★★★★ 5/5

Google

So lucky to know Pinewood properties. They provided me with so excellent service. God bless.

Johnson · 22 December 2023

★★★★★ 5/5

Google

Aberta Hallam, of Pinewood properties, has been extremely polite and helpful with our application for a beautiful rental property. I would recommend.

Kenneth · 20 June 2023

★★★★★ 5/5

Google

Very helpful and communicative, responded to emails very quickly, kept us in the loop and chased solicitors really effectively.

Robyn · 24 August 2023

★★★★★ 5/5

Google

It was generally a pleasant experience dealing with Pinewood. My queries were answered and concerns addressed

Wale · 23 October 2023

★★★★★ 5/5

Google

Really responsive if I ever need anything. Made moving in really easy

Chloe · 21 January 2024

★★★★★ 5/5

Google

I appreciate the help I received, she was lovely and very helpful, couldn’t ask for a better service. Thanks again

Tom · 20 June 2023

★★★★★ 5/5

Google

Pinewood properties have by far been the best estate agents I've liaised with and I'd highly recommend them to anyone.

Aysha · 20 June 2023

★★★★★ 5/5

Google

Kept informed, with confirmation emails, throughout the process

Simon · 21 March 2024

★★★★★ 5/5

Google

I couldn't be more happy with the thorough detail and knowledge that was presented at the appraisal. This became an easy choice and props to the amazing work, it was a fantastic first impression! :DPositiveQuality, Professionalism

Jonas · 20 June 2021

★★★★★ 5/5

Google

Fantastic company from start to finish. All staff very helpful and friendly

Richard · 22 December 2023

★★★★★ 5/5

Google

I have found Pinewood to be a professional and reliable agent and I strongly recommend their servicesPositiveResponsiveness, Professionalism

Frances · 25 July 2023

★★★★★ 5/5

Google

They made viewing and acquiring a place to rent very easy, were upfront about all the costs involved, and have been great with me over the years I've been a tenant in the property.PositiveProfessionalism

Katie · 25 October 2021

★★★★★ 5/5

Google

Great communication throughout the whole process. Very professional and kept me informed at all times. Everything ran very smoothly.

Cristian-Patriciu · 20 June 2023