Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDreadful letting agent for Landlords - expensive and money grabbing
Dreadful letting agent for Landlords. Not to be trusted. They charge for everything, despite taking a management fee (over a £100 each month) - it is hard to see where that money goes, it certainly doesn't go towards managing the tennant or property.
From my experience they are not trustworthy. They charged for repairs not carried out, and continued charging again for works not retified. Use your own contractors. Do not use their in-house service / 3rd party as they are all part of the same business and not reliable.
For the management fee I think they also fail the tennants, they do not give the tennant the best fair service. My experience of Pinewoods is they will do the very minimum and no more - unless you pay extra and that is 100s everytime for even minor tasks. They charge tennants and do not deliver a fair service. The office staff (except jacob) can be rude and indifferent, and the owners don't seem to care about customer service.
My experience of them is they are dishonest and not trustworthy or even bothered. Complaints are raised but no one responds and nothing changes.
AB · 14 April 2026
Agent replied · 27 May 2026
Thank you for your feedback.
We are sorry to read the concerns raised; however, as this review has been submitted anonymously, we have been unable to identify you or locate any corresponding account within our system. Without further details, it is not possible for us to investigate the specific issues mentioned.
We would like to clarify a number of the points raised. We do not charge for works that have not been completed, and any repairs instructed are documented and communicated appropriately. If there are ever concerns regarding works carried out, we actively encourage clients to raise them directly so they can be fully reviewed and resolved.
In addition, we do not charge tenants any fees, in full compliance with current legislation under the Tenant Fees Act.
We strongly refute any suggestion that we act dishonestly or fail to provide service to our landlords or tenants. We are committed to delivering a professional and transparent service, and this is reflected in our track record, with over 1,000 Google reviews averaging 4.7 stars, and more than 3,000 ESTAS reviews with a 97% satisfaction score.
We take complaints seriously and aim to respond to all formal complaints raised through the appropriate channels. If you would be willing to contact us directly with further information, we would welcome the opportunity to investigate your concerns thoroughly and address them properly.
Yours faithfully,
Pinewood Property Estates Limited
★★★★★ 1/5
GoogleI’ve been with Pinewood Properties for a long tenancy, and while the accounts team, particularly Jacob, have consistently been excellent and responsive, sadly that’s where the good experience ends.
The maintenance side is extremely slow to act or communicate. I spent over a year with a spare fridge sitting in my living room despite repeated requests for it to be removed. Even worse, I had rats in the loft for two years, it took ages to get anyone out, and I had to keep chasing to get follow-up visits arranged.
When my tenancy ended, the deposit process was disappointing. Initially, they tried to deduct £450, but after I sent clear evidence about the state of the property when I moved in (dirty, dusty, and water-stained furniture), this was reduced to £163. It took far too long to resolve, and I really feel for tenants who don’t have the time to go through the dispute process and just pay without questioning it.
Communication overall felt evasive, emails would arrive late in the day, and there were instances of cost reductions being offered without landlord approval, only to be retracted later. Unfortunately, this made for a really stressful and unpleasant end to what had been a long tenancy.
Jessica · 9 April 2026
Agent replied · 16 April 2026
Thank you for your feedback. We’re pleased to hear that you found our accounts team helpful and responsive during your tenancy.
We are, however, disappointed that your overall experience did not reflect the standard of service we aim to provide, and we would like to clarify a few points for accuracy.
Regarding the deposit, the check-out process was carried out in line with standard procedure. Initial proposed deductions were based on contractor quotes for items identified as tenant responsibility. As is often the case, this became a negotiation process between all parties. Communication did take longer than usual, as we were required to liaise back and forth between yourself and the landlord, including obtaining revised quotes based on what was agreed. The final agreed deduction of £163 was mutually accepted by both parties.
In relation to the pest issue, this was reported on two occasions during the tenancy. On the most recent report, a contractor was instructed the same day, attended promptly, and on follow-up found no evidence of rats, advising instead that the noise may have been caused by birds in the roof space.
With regards to the fridge, we acknowledge that this matter was not resolved as promptly as it should have been, and we apologise for the inconvenience caused. Ultimately, permission was granted by the landlord for you to remove the appliance, subject to a replacement remaining at the property.
We understand that the end of a tenancy can sometimes feel stressful, particularly where multiple parties are involved, and we regret that this was your experience. Your feedback has been noted and will be used to improve our service moving forward.
We wish you all the best in your new home.
★★★★★ 1/5
TrustpilotAvoid at all cost!
Our experience with Pinewood Estate Agents has been overwhelmingly disappointing from beginning to end. Throughout the entire process, communication felt consistently poor, which created unnecessary stress and conflict. We waited weeks for our “For Sale” board to be put up, and there were several occasions where we weren’t informed about viewings in advance, leaving us feeling completely out of the loop.
What should have been a straightforward process ended up taking nearly ten months to complete, which was incredibly frustrating. On top of that, we felt pressured to use the solicitors they recommended, and that only added to the overall dissatisfaction, communication there was just as difficult and unhelpful.
Based on our experience, I would not recommend Pinewood Estate Agents. The lack of organisation, communication, and transparency made the entire journey far more stressful than it needed to be.
Natasha · 12 December 2025
Agent replied · 24 December 2025
We are sorry to hear that you are disappointed with the service provided by Pinewood. This is not our intention, and we are proud of our strong track record for delivering high standards of customer service.
It took us a short time to locate the transaction you are referring to, as you are not the legal owner of the property and therefore were not recorded as the primary client on our system. Once identified, we have carefully reviewed each of the concerns raised.
With regard to your comment that you felt pressured to use our recommended solicitors, this is not accurate. Alex elected to proceed with our Essential Plus package, which includes solicitors, rather than our Essential package, which does not. This decision is entirely optional and made by the client; therefore, it would not have been possible for Alex to have been pressured into this choice.
In relation to viewings, we are unclear about your concern. For every viewing booked, our system automatically issues both email and SMS notifications to the property owner in advance. Additionally, it is worth noting that the property was launched to the market on 2 May and an acceptable offer was secured on 28 May, just 26 days from listing to offer, which reflects a timely and effective marketing process.
You have also raised concerns about the length of time taken to complete the transaction. The initial delay arose because the buyer’s lender was unwilling to lend due to the road serving the property remaining unadopted. This matter was outside the control of Pinewood, the seller, and the buyer, and required extensive efforts by the buyer and their mortgage broker to resolve.
A further delay occurred when a tenant was moved into the property by the vendor without formal agreement. This fundamentally changed the basis of the sale, as the buyer had agreed to purchase the property vacant and in the condition in which it was viewed. While the buyer attempted to find a workable solution, this presented significant legal challenges. Ultimately, the tenant vacated the property, but left it in a condition that differed materially from that originally agreed, including being left with possessions and not in a clean state.
Kind regards
Stacey Davies-Bowler
★★★★★ 5/5
GoogleWe had a fantastic experience with Pinewood.
We had been searching for a house for around 6 months with other estate agents in the Sheffield area. Pinewood immediately stood out to us even from the point of first booking the viewing and we have just moved in to the property.
They were by far the most friendly and professional estate agents we had encountered. Thank you to Jessica Garratt in particular :)
Emily · 16 February 2026
Agent replied · 16 April 2026
Thank you, Emily, for your wonderful feedback! We're thrilled to hear about your fantastic experience with Pinewood Property Estates. It's great to know that you found our team, especially Jessica, to be friendly and professional during your home search. We wish you all the best in your new property, and feel free to reach out if you need any assistance in the future!
★★★★★ 5/5
GoogleWhilst selling my property the team were so helpful and kept me updated each week. I can’t thank Abbie enough for explaining all the terms and expenses. I also can’t thank Natalie enough for doing all that she could to make sure the sale completed without any issues.
Joanne · 16 February 2026
Agent replied · 19 June 2024
Thankyou Joanne for the great review.
★★★★★ 1/5
TrustpilotUnprofessional
Sold within days in July 25 , they list 2 sales , completed in May 26 ! Cost us a mortgage we didn’t want and £18k in stamp duty we had to find , storage fees , failed sales fees then ring text and email to ask us to help them for a customer service nomination … errr no way . They are very unprofessional and incompetent
Tracey · 31 July 2026
Agent replied · 22 September 2026
Good day Tracey,
Thank you for taking the time to leave your feedback. I am sorry to learn that you remain disappointed with your experience.
Having reviewed the history of the transaction, I would like to clarify a few points. During the marketing period, we successfully introduced multiple buyers for the property. We also recommended our reservation agreement on several occasions, which is designed to provide greater commitment from a purchaser and help reduce the risk of a sale falling through. Unfortunately, this option was not taken up.
As with all property transactions, there are aspects of the process that remain outside the control of an estate agent, including a buyer's decision to proceed, the progress of a chain and the timing of related property purchases. Whilst we appreciate the additional costs and frustration you experienced, these were not matters that Pinewood was able to influence or control.
Throughout the transaction, our team worked hard to secure buyers, progress the sale and assist wherever possible. Whilst we are disappointed that you feel we fell short of your expectations, we respect your opinion and are sorry that the experience was not a positive one for you.
★★★★★ 1/5
GoogleI viewed a property that is being sold, and also currently let, by Pinewood. The images in the photo were old and not an accurate reflection of the property in question. The property was severely run down and in neglect whereas the photos showed a freshly redecorated property.
The disparity was so stark that I worry it constitutes an active effort to misrepresent the property.
Also, the agents were unable to answer questions about the tenancy and how the sale of the property interacts with incoming legislation. Knowledge which should forthcoming given that it is central to their role as both both the selling and letting agents of the property.
Lewis · 16 March 2026
Agent replied · 16 April 2026
Thank you for taking the time to share your feedback following your viewing.
Some of the properties we market are currently tenanted, and in these situations it is not always possible to update the marketing photographs while the property is occupied. As a result, the images used may be from a previous marketing period when the property was vacant and presented differently. Where this is the case, the marketing does indicate that the property is currently tenanted. With a little imagination, many buyers are able to see the potential for the property to be brought back to a similar standard once works are carried out. If you felt the property required updating or improvements, you are always welcome to submit an offer that reflects the condition you believe it to be in.
With regards to the information you were seeking about the tenancy and upcoming legislation, it is not entirely clear which specific details you required. Some information is often publicly available online, and our colleague conducting the viewing would also have been happy to try and obtain any additional details had these questions been raised during the appointment.
We appreciate your feedback and will continue to ensure viewers have the opportunity to make fully informed decisions when considering a property.
★★★★★ 5/5
GoogleOr thanks to Pinewood for such a great experience selling our late father's house.
Having had the property on the market previously with another agent for over a year, they really managed to deliver beyond our wildest expectations.
We chose to go with one Pinewood because of their impressive knowledge of the market and preparation prior to our first meeting, along with the clear passion and energy to sell the property.
The viewings were
well qualified and matched with potentials, and everyone we dealt with throughout the process was kind and efficient.
There was also a great deal of understanding and patience demonstrated when dealing with the unusual situation of keeping 2 executives and 2 beneficiaries informed of progress.
We accepted an offer within 4 weeks of the property going on the market, and to top off all of this - the sale completed in 2 weeks - which I have never heard of...
Michelle · 23 October 2023
Agent replied · 19 June 2024
Thankyou Michelle for the lovely review. We are all delighted that your all so happy with our service 😀 …
★★★★★ 5/5
GoogleJacob was great in assisting me with my application, he was knowledgeable, helpful and friendly, he responded to emails really quick and nothing was too much trouble, will be recommending.
Sarah · 24 October 2025
Agent replied · 23 November 2025
Thank you, Sarah! We're thrilled to hear that Jacob provided you with excellent support during your application process. Your recommendation means a lot to us, and we appreciate your kind words about his knowledge and responsiveness. If you need any further assistance, feel free to reach out!
★★★★★ 5/5
GoogleWhitney was so lovely and helpful, she was super relaxed and a natural. I like that she didn’t force us into being interested in the property and allowed us to look at our own pace, she was really helpful and replied to our emails in a super speedy time frame. I think she represented the landlord and the property well and made us feel safe and happy to want to rent.
Lucy · 21 March 2024
Agent replied · 19 June 2024
Thankyou Lucy for the great review!
★★★★★ 5/5
GoogleThis is the first time we have sold a house and the Pinewood team did a great job at every stage. We had loads of viewings in such a short time, and when the first offer fell through, they wasted no time in getting it back on the market.
Kate and Natalie were amazing, so if you ladies read this.. thank you so much for everything!
Matt · 5 June 2024
Agent replied · 19 June 2024
Thankyou Matt for the great review!
★★★★★ 5/5
GoogleFrom enquiry to offer to completion Abbie was the epitome of professional. She handled all our enquires with super speed, ensured we fully understood what was communicated.
Whenever I had an issue she would sort it (not Pinewoods fault at all I’d like to point out) - going above and beyond her role.
This was the first time we’ve gone through an estate agencies as we’ve only ever bought new build homes before but if we ever sell our home again we will use Pinewood.
Also 7 weeks from offer accepted to completion, very happy with that!
Thank you!
Jon · 20 June 2023
Agent replied · 19 June 2024
Thanks Jon for the great review. 👍 …
★★★★★ 5/5
GoogleAs first time tenants, the whole process has been very new to us. Pinewood have been absolutely fantastic and a pleasure to deal with from start to finish. Everything has been explained and they have gone above and beyond to ensure we have been kept updated and everything has been explained to us.
Nathan · 2 December 2024
Agent replied · 23 December 2024
Thanks Nathan for the superb review 😀 …
★★★★★ 5/5
GoogleNothing but the highest praise for Pinewood Estates. From walking in to their office in Chesterfield to completion of my sale I was kept in almost daily contact with updates either by phone or email. All matters regarding Solicitors were dealt with in a very timely manner.
My case was handled by Hayley Holland, and l have nothing but praise for her professionalism and efficiency.
A pleasure to do business with and would highly recommend.
Paul · 9 April 2025
★★★★★ 5/5
GooglePinewood Property Estates are wonderful to work with. They’re professional, supportive, and truly great problem-solvers. I’ve had a very positive experience with them and appreciate their dedication to finding the right solutions.
My sister introduced me to them, and they have been so good to me. I love their staff, their commitment, and their excellent communication.
My experience and expression with them are lovely.
Akiode · 16 December 2025
Agent replied · 24 October 2024
Thanks Akiode for leaving a review for our team 😁 …
★★★★★ 5/5
GoogleChelsey was more than helpful throughout the buying process. As first time buyers we needed some help with understanding the process and all the legal terminology. She always went the extra mile for us to explain, chase queries, and make sure that everyone involved was on the same page. She was invaluable in this process, and without her I believe everything would have taken much longer to complete. Anyone would be lucky to work with her.
Cristina · 20 June 2023
Agent replied · 19 June 2024
That's great thanks for the great review!
★★★★★ 5/5
GoogleI have used Pinewood for over 8 years to manage my rental property and always had a good experience. I decided to sell the property and the process was seamless. The entire team are helpful & efficient.
Jessica Garrett in particular was excellent and kept me informed at every stage.
Highly recommended
Kay · 16 March 2026
Agent replied · 16 April 2026
Thank you Kay for the 5 star review ✨️
★★★★★ 5/5
GoogleI have used pine wood to purchase and sell a number of properties in the past few years.
Hayley was involved in the sale and purchase of my recent family home.
This transaction was very complex and complicated.
Hayley and the team at pinewood were outstanding. They were key to ensuring the already stressful situation was always progressed. I don’t think the sale would have gone ahead without their hard work and dedication.
Mathew · 20 June 2023
Agent replied · 19 June 2024
Thanks Matt for the great review 👍 …
★★★★★ 5/5
GoogleGreat experience buying a house. Natalie was really helpful and quick to reply to any communication and share updates on the progress of sale. Would highly recommend.
Natasha · 16 July 2025
Agent replied · 16 April 2026
Thank you so much for your wonderful review, Natasha! We're thrilled to hear that you had a great experience buying your home. Natalie will be delighted to know her efforts made a difference. We appreciate your recommendation and wish you all the best in your new house!
★★★★★ 5/5
GoogleWe recently sold our property with pinewood.
As soon as we agreed for it to be placed on the market with them, they brought the forsale board out within the first two hours which we felt was a great start showing efficiency and wasting no time.
Tom Alberts took control of our sale and he was amazing from start to finish, answered every email or phone call within a few hours and if we had a problem he would always go out of his way to sort it. This is our 3rd move and it's been the best estate agents we have used and would highly recommend Tom and the team at pinewood. The only thing that let them down was the solicitors they used in their package Elliot Mathers as we felt we may have done the work ourselves. But as pinewood goes couldn't fault them. Thanks again Tom for your fantastic customer service and efficiency.
Thanks Ryan and Emma
Ryan · 20 June 2022
Agent replied · 19 June 2024
Thanks Ryan and Emma for your lovely review!
★★★★★ 5/5
GoogleDealt with Jacob and Georgia, both fantastic estate agents, communication expertly from start to finish regarding moving to my new property. I couldn’t have asked for more from either party, would highly recommend anybody to rent/buy through pinewood properties
Thank you guys, you’ve been amazing!
Callum · 20 October 2024
Agent replied · 24 October 2024
Thanks Callum for leaving a fantastic review!
★★★★★ 5/5
GoogleMy husband and I have been very happy with the professional service provided by Pinewood. They have also been efficient, friendly and extremely patient and made the whole viewing and choosing a home to rent very easy. In particular, their Rep, Georgia Roe was just super. She was in constant and prompt contact with us and was honest and upfront about everything. A big thank you to Georgia. They definitely made our move hassle free.PositiveResponsiveness, Quality, Professionalism
Falconer · 20 June 2022
Agent replied · 12 November 2024
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Pinewood, especially with Georgia Roe. We strive to provide excellent service and make the renting process as smooth as possible. We look forward to assisting you in the future. Welcome to your new home!
★★★★★ 5/5
GoogleGeorgia was fantastic, thank you again!
Tom · 16 December 2025
Agent replied · 16 April 2026
Thanks Tom for leaving a 5 star review! 😊 …
★★★★★ 1/5
TrustpilotDishonest & Corrupt, Pinewood Properties is a Renter’s Worst Enemy
I am utterly appalled by my experience with Pinewood Properties. What began as a seemingly standard tenancy process quickly unraveled into a calculated scheme of tenant exploitation.
At the end of my tenancy, Pinewood Properties deliberately misled me regarding the handover process, initially instructing me to return the keys to the landlord, only to later insist they should have been given to their office. This deliberate miscommunication conveniently positioned them to exclude me from the final inventory inspection, falsely claiming I was not present.
As a result, the landlord was free to fabricate damage claims, despite clear photographic evidence from the initial inventory proving these issues predated my tenancy. Pinewood Properties not only enabled this blatant dishonesty but actively facilitated it by refusing to uphold their responsibilities as an intermediary. Their actions were not just negligent; they were a deliberate attempt to defraud me.
It is painfully clear that this agency operates solely in the interests of landlords, with complete disregard for tenant rights or basic tenancy laws. Their handling of "reasonable wear and tear" is either shockingly ignorant or willfully corrupt. If you rent from them, expect to lose your deposit, because you will never get it back, no matter how well you maintain the property.
To anyone considering renting through Pinewood Properties: DO NOT FALL INTO THIS TRAP. They will manipulate the process to serve landlords, leaving you exposed to unfair charges and fabricated claims. I am filing an official complaint with The Property Ombudsman (TPO) this kind of deceitful behavior must not go unchallenged.
Avoid Pinewood Properties at all costs.
Mr · 8 March 2025
Agent replied · 26 July 2025
Thank you for your feedback. We sincerely apologize for any distress you experienced at the end of your tenancy.
As you are aware, Pinewood Properties did not manage your tenancy, and all matters were handled directly between you and your landlord, including the final stages of your tenancy.
The inventory was conducted by a third party and managed by your landlord.
While we regret that you feel dissatisfied with the process, we want to assure you that the claims made about Pinewood Properties are unfounded and do not accurately reflect our role in your tenancy.
If you require any further clarification, please let us know
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