Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotUnprofessional
Sold within days in July 25 , they list 2 sales , completed in May 26 ! Cost us a mortgage we didn’t want and £18k in stamp duty we had to find , storage fees , failed sales fees then ring text and email to ask us to help them for a customer service nomination … errr no way . They are very unprofessional and incompetent
Tracey · 31 July 2026 · Pinewood Properties Chesterfield
Agent replied · 22 September 2026
Good day Tracey,
Thank you for taking the time to leave your feedback. I am sorry to learn that you remain disappointed with your experience.
Having reviewed the history of the transaction, I would like to clarify a few points. During the marketing period, we successfully introduced multiple buyers for the property. We also recommended our reservation agreement on several occasions, which is designed to provide greater commitment from a purchaser and help reduce the risk of a sale falling through. Unfortunately, this option was not taken up.
As with all property transactions, there are aspects of the process that remain outside the control of an estate agent, including a buyer's decision to proceed, the progress of a chain and the timing of related property purchases. Whilst we appreciate the additional costs and frustration you experienced, these were not matters that Pinewood was able to influence or control.
Throughout the transaction, our team worked hard to secure buyers, progress the sale and assist wherever possible. Whilst we are disappointed that you feel we fell short of your expectations, we respect your opinion and are sorry that the experience was not a positive one for you.
★★★★★ 5/5
GoogleGreat service, professional and friendly! Really pleased with their rental service.
Emma · 15 April 2026 · Pinewood Properties Chesterfield
Agent replied · 16 April 2026
Thank you Emma for the 5 star review!
★★★★★ 5/5
GoogleI cannot thank Stace and the entire Pinewood team enough for their support throughout the sale of my parents’ house.
The professionalism, teamwork, and consistency shown by everyone at Pinewood ensured a successful outcome. We were genuinely impressed by the level of care, communication, and dedication demonstrated throughout the entire process.
A special mention must go to Christina Waddoups, her follow‑up on all aspects was excellent, her attention to detail was outstanding, and her communication made a real difference.
On behalf of our whole family, a big thank you to everyone involved. Your support was truly appreciated, and we would not hesitate to recommend Pinewood to anyone.
Andy · 14 April 2026 · Pinewood Properties Clowne
★★★★★ 5/5
GoogleI have included my observations and experience in my comments.
Dil · 14 April 2026 · Pinewood Properties Chesterfield
Agent replied · 19 June 2024
Thanks Dil 😀 …
★★★★★ 1/5
TrustpilotDreadful letting agent for Landlords - expensive and money grabbing
Dreadful letting agent for Landlords. Not to be trusted. They charge for everything, despite taking a management fee (over a £100 each month) - it is hard to see where that money goes, it certainly doesn't go towards managing the tennant or property.
From my experience they are not trustworthy. They charged for repairs not carried out, and continued charging again for works not retified. Use your own contractors. Do not use their in-house service / 3rd party as they are all part of the same business and not reliable.
For the management fee I think they also fail the tennants, they do not give the tennant the best fair service. My experience of Pinewoods is they will do the very minimum and no more - unless you pay extra and that is 100s everytime for even minor tasks. They charge tennants and do not deliver a fair service. The office staff (except jacob) can be rude and indifferent, and the owners don't seem to care about customer service.
My experience of them is they are dishonest and not trustworthy or even bothered. Complaints are raised but no one responds and nothing changes.
AB · 14 April 2026 · Pinewood Properties Chesterfield
Agent replied · 27 May 2026
Thank you for your feedback.
We are sorry to read the concerns raised; however, as this review has been submitted anonymously, we have been unable to identify you or locate any corresponding account within our system. Without further details, it is not possible for us to investigate the specific issues mentioned.
We would like to clarify a number of the points raised. We do not charge for works that have not been completed, and any repairs instructed are documented and communicated appropriately. If there are ever concerns regarding works carried out, we actively encourage clients to raise them directly so they can be fully reviewed and resolved.
In addition, we do not charge tenants any fees, in full compliance with current legislation under the Tenant Fees Act.
We strongly refute any suggestion that we act dishonestly or fail to provide service to our landlords or tenants. We are committed to delivering a professional and transparent service, and this is reflected in our track record, with over 1,000 Google reviews averaging 4.7 stars, and more than 3,000 ESTAS reviews with a 97% satisfaction score.
We take complaints seriously and aim to respond to all formal complaints raised through the appropriate channels. If you would be willing to contact us directly with further information, we would welcome the opportunity to investigate your concerns thoroughly and address them properly.
Yours faithfully,
Pinewood Property Estates Limited
★★★★★ 5/5
Googleall very pleasant staff & very helpful
Alan · 9 April 2026 · Pinewood Properties Clowne
★★★★★ 1/5
GoogleI’ve been with Pinewood Properties for a long tenancy, and while the accounts team, particularly Jacob, have consistently been excellent and responsive, sadly that’s where the good experience ends.
The maintenance side is extremely slow to act or communicate. I spent over a year with a spare fridge sitting in my living room despite repeated requests for it to be removed. Even worse, I had rats in the loft for two years, it took ages to get anyone out, and I had to keep chasing to get follow-up visits arranged.
When my tenancy ended, the deposit process was disappointing. Initially, they tried to deduct £450, but after I sent clear evidence about the state of the property when I moved in (dirty, dusty, and water-stained furniture), this was reduced to £163. It took far too long to resolve, and I really feel for tenants who don’t have the time to go through the dispute process and just pay without questioning it.
Communication overall felt evasive, emails would arrive late in the day, and there were instances of cost reductions being offered without landlord approval, only to be retracted later. Unfortunately, this made for a really stressful and unpleasant end to what had been a long tenancy.
Jessica · 9 April 2026 · Pinewood Properties Chesterfield
Agent replied · 16 April 2026
Thank you for your feedback. We’re pleased to hear that you found our accounts team helpful and responsive during your tenancy.
We are, however, disappointed that your overall experience did not reflect the standard of service we aim to provide, and we would like to clarify a few points for accuracy.
Regarding the deposit, the check-out process was carried out in line with standard procedure. Initial proposed deductions were based on contractor quotes for items identified as tenant responsibility. As is often the case, this became a negotiation process between all parties. Communication did take longer than usual, as we were required to liaise back and forth between yourself and the landlord, including obtaining revised quotes based on what was agreed. The final agreed deduction of £163 was mutually accepted by both parties.
In relation to the pest issue, this was reported on two occasions during the tenancy. On the most recent report, a contractor was instructed the same day, attended promptly, and on follow-up found no evidence of rats, advising instead that the noise may have been caused by birds in the roof space.
With regards to the fridge, we acknowledge that this matter was not resolved as promptly as it should have been, and we apologise for the inconvenience caused. Ultimately, permission was granted by the landlord for you to remove the appliance, subject to a replacement remaining at the property.
We understand that the end of a tenancy can sometimes feel stressful, particularly where multiple parties are involved, and we regret that this was your experience. Your feedback has been noted and will be used to improve our service moving forward.
We wish you all the best in your new home.
★★★★★ 5/5
GoogleRating only, no written review.
Amy · 26 March 2026 · Pinewood Properties Clowne
★★★★★ 5/5
GoogleGreat to buy through, kept us updated throughout the process despite so many issues with the chain.
Luke · 26 March 2026 · Pinewood Properties Chesterfield
Agent replied · 16 April 2026
Thank you for your wonderful feedback, Luke! We're thrilled to hear that you had a positive experience with Pinewood Property Estates despite the challenges. Our team is committed to keeping our clients informed throughout the process, and it's great to know that our efforts made a difference for you. We appreciate your support and look forward to assisting you again in the future!
★★★★★ 5/5
GoogleAlways friendly - always efficient
David · 26 March 2026 · Pinewood Properties Chesterfield
Agent replied · 16 April 2026
Thank you, David, for your wonderful feedback! We're thrilled to hear that you had a great experience with Pinewood Property Estates. Our team is dedicated to providing exceptional service, and it's rewarding to know that our efforts are appreciated. We look forward to assisting you again in the future!
★★★★★ 5/5
GooglePinewood are a professional and caring company
Linda · 19 March 2026 · Pinewood Properties Chesterfield
Agent replied · 16 April 2026
Thank you Linda for the lovely 5 star review!
★★★★★ 5/5
GoogleWhat could have been a very difficult sale of my late mother's house was made so easy, and even a pleasure, by the staff of Pinewood Properties in Clowne, Nottinghamshire. All appointments were handled professionally and without fuss, and the sale was completed more quickly than we would have feared. Altogether, I have no hesitation in recommending this branch of Pinewood Properties.
Peter · 16 March 2026 · Pinewood Properties Clowne
★★★★★ 5/5
GoogleRating only, no written review.
Millamber · 16 March 2026 · Pinewood Properties Clowne
★★★★★ 5/5
GoogleGreat service Pinewood
Ajinder · 16 March 2026 · Pinewood Properties Clowne
★★★★★ 5/5
GoogleRating only, no written review.
Mark · 16 March 2026 · Pinewood Properties Clowne
★★★★★ 5/5
GoogleI've met Jeanette a few times while viewing property's with my daughter on her first house purchase and now looking for our next home , she shows compassion and is very good at what she does . She quite clearly enjoys her work and her makes sure she covers every aspect whilst showing you around the property.
Deborah · 16 March 2026 · Pinewood Properties Clowne
★★★★★ 5/5
GoogleWe had an excellent experience purchasing our land through this estate agent. From start to finish, they were professional, responsive, and incredibly helpful. They made the whole process smooth and straightforward.
We wouldn’t hesitate to recommend them to anyone looking to buy or sell. A first-class service all round.
Julia · 16 March 2026 · Pinewood Properties Clowne
★★★★★ 5/5
GoogleI am very pleased to have Pinewood as the managing agent for my property. Although I encountered some challenges in securing a tenant, their extensive experience and expertise ultimately ensured a successful tenancy. I would like to express my gratitude to the Pinewood team, particularly Tracey, for their diligent support. I am happy to recommend Pinewood for property management, especially if you are experiencing difficulties in securing a tenant.
Edward
Joe · 16 March 2026 · Pinewood Properties Clowne
★★★★★ 5/5
Googlevery professional at all times
Steve · 16 March 2026 · Pinewood Properties Clowne
★★★★★ 5/5
GoogleRecommend highly
Kristina · 16 March 2026 · Pinewood Properties Chesterfield
Agent replied · 16 April 2026
Thank you Kristina for the lovely review! 😀 …
★★★★★ 5/5
GoogleRating only, no written review.
Nelu · 16 March 2026 · Pinewood Properties Chesterfield
Agent replied · 16 April 2026
Thank you Nelu for the 5 star review 🌟 …
★★★★★ 5/5
GoogleI have used Pinewood for over 8 years to manage my rental property and always had a good experience. I decided to sell the property and the process was seamless. The entire team are helpful & efficient.
Jessica Garrett in particular was excellent and kept me informed at every stage.
Highly recommended
Kay · 16 March 2026 · Pinewood Properties Chesterfield
Agent replied · 16 April 2026
Thank you Kay for the 5 star review ✨️
★★★★★ 5/5
GoogleNever had any issues with any of the team if I have any questions they dont hesitate to give me a stright answer
Any repairs needing to property its sorted within a week
Jake · 16 March 2026 · Pinewood Properties Chesterfield
Agent replied · 16 April 2026
Thank you Jake 😊 …
★★★★★ 1/5
GoogleI viewed a property that is being sold, and also currently let, by Pinewood. The images in the photo were old and not an accurate reflection of the property in question. The property was severely run down and in neglect whereas the photos showed a freshly redecorated property.
The disparity was so stark that I worry it constitutes an active effort to misrepresent the property.
Also, the agents were unable to answer questions about the tenancy and how the sale of the property interacts with incoming legislation. Knowledge which should forthcoming given that it is central to their role as both both the selling and letting agents of the property.
Lewis · 16 March 2026 · Pinewood Properties Chesterfield
Agent replied · 16 April 2026
Thank you for taking the time to share your feedback following your viewing.
Some of the properties we market are currently tenanted, and in these situations it is not always possible to update the marketing photographs while the property is occupied. As a result, the images used may be from a previous marketing period when the property was vacant and presented differently. Where this is the case, the marketing does indicate that the property is currently tenanted. With a little imagination, many buyers are able to see the potential for the property to be brought back to a similar standard once works are carried out. If you felt the property required updating or improvements, you are always welcome to submit an offer that reflects the condition you believe it to be in.
With regards to the information you were seeking about the tenancy and upcoming legislation, it is not entirely clear which specific details you required. Some information is often publicly available online, and our colleague conducting the viewing would also have been happy to try and obtain any additional details had these questions been raised during the appointment.
We appreciate your feedback and will continue to ensure viewers have the opportunity to make fully informed decisions when considering a property.
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