Every review we hold for the Clowne office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI cannot thank Stace and the entire Pinewood team enough for their support throughout the sale of my parents’ house.
The professionalism, teamwork, and consistency shown by everyone at Pinewood ensured a successful outcome. We were genuinely impressed by the level of care, communication, and dedication demonstrated throughout the entire process.
A special mention must go to Christina Waddoups, her follow‑up on all aspects was excellent, her attention to detail was outstanding, and her communication made a real difference.
On behalf of our whole family, a big thank you to everyone involved. Your support was truly appreciated, and we would not hesitate to recommend Pinewood to anyone.
Andy · 14 April 2026
★★★★★ 1/5
TrustpilotAvoid at all cost!
Our experience with Pinewood Estate Agents has been overwhelmingly disappointing from beginning to end. Throughout the entire process, communication felt consistently poor, which created unnecessary stress and conflict. We waited weeks for our “For Sale” board to be put up, and there were several occasions where we weren’t informed about viewings in advance, leaving us feeling completely out of the loop.
Natasha · 12 December 2025
Agent replied · 24 December 2025
We are sorry to hear that you are disappointed with the service provided by Pinewood. This is not our intention, and we are proud of our strong track record for delivering high standards of customer service.
It took us a short time to locate the transaction you are referring to, as you are not the legal owner of the property and therefore were not recorded as the primary client on our system. Once identified, we have carefully reviewed each of the concerns raised.
With regard to your comment that you felt pressured to use our recommended solicitors, this is not accurate. Alex elected to proceed with our Essential Plus package, which includes solicitors, rather than our Essential package, which does not. This decision is entirely optional and made by the client; therefore, it would not have been possible for Alex to have been pressured into this choice.
In relation to viewings, we are unclear about your concern. For every viewing booked, our system automatically issues both email and SMS notifications to the property owner in advance. Additionally, it is worth noting that the property was launched to the market on 2 May and an acceptable offer was secured on 28 May, just 26 days from listing to offer, which reflects a timely and effective marketing process.
You have also raised concerns about the length of time taken to complete the transaction. The initial delay arose because the buyer’s lender was unwilling to lend due to the road serving the property remaining unadopted. This matter was outside the control of Pinewood, the seller, and the buyer, and required extensive efforts by the buyer and their mortgage broker to resolve.
A further delay occurred when a tenant was moved into the property by the vendor without formal agreement. This fundamentally changed the basis of the sale, as the buyer had agreed to purchase the property vacant and in the condition in which it was viewed. While the buyer attempted to find a workable solution, this presented significant legal challenges. Ultimately, the tenant vacated the property, but left it in a condition that differed materially from that originally agreed, including being left with possessions and not in a clean state.
Kind regards
Stacey Davies-Bowler
★★★★★ 5/5
GoogleFrom the onset of valuation, up to the final sale , Pinewood property agents in Clowne were reliable, responsive and courteous. Even when possible purchasers pulled out on the sale Pinewood we’re quick to respond and get on with the future sale of the property. I would like to than Christina who was our personal sales assistant for her valued effort in dealing with the marketing/ sale of the property. I would highly recommend anyone wishing to find a reputable selling agent to visit Pinewood Estate Agents as a first port of call. Many thanks to all involve and see you mid Feb 2025 to market our second property .
Gloria · 16 March 2026
★★★★★ 5/5
GoogleI am very pleased to have Pinewood as the managing agent for my property. Although I encountered some challenges in securing a tenant, their extensive experience and expertise ultimately ensured a successful tenancy. I would like to express my gratitude to the Pinewood team, particularly Tracey, for their diligent support. I am happy to recommend Pinewood for property management, especially if you are experiencing difficulties in securing a tenant.
Edward
Joe · 16 March 2026
★★★★★ 1/5
TrustpilotUnprofessional
Sold within days in July 25 , they list 2 sales , completed in May 26 ! Cost us a mortgage we didn’t want and £18k in stamp duty we had to find , storage fees , failed sales fees then ring text and email to ask us to help them for a customer service nomination … errr no way . They are very unprofessional and incompetent
Tracey · 31 July 2026
Agent replied · 24 September 2026
Good day Tracey,
Thank you for taking the time to leave your feedback. I am sorry to learn that you remain disappointed with your experience.
Having reviewed the history of the transaction, I would like to clarify a few points. During the marketing period, we successfully introduced multiple buyers for the property. We also recommended our reservation agreement on several occasions, which is designed to provide greater commitment from a purchaser and help reduce the risk of a sale falling through. Unfortunately, this option was not taken up.
As with all property transactions, there are aspects of the process that remain outside the control of an estate agent, including a buyer's decision to proceed, the progress of a chain and the timing of related property purchases. Whilst we appreciate the additional costs and frustration you experienced, these were not matters that Pinewood was able to influence or control.
Throughout the transaction, our team worked hard to secure buyers, progress the sale and assist wherever possible. Whilst we are disappointed that you feel we fell short of your expectations, we respect your opinion and are sorry that the experience was not a positive one for you.
★★★★★ 5/5
GoogleI was looking for a bungalow for my mum to move into and found one advertised by Pinewood properties. We were able to view the property the same day and Pinewood accommodated two more viewings with little notice whereas with some other estate agents we had to wait almost a week to view. The staff are always courteous and answer any queries promptly.
I cannot speak more highly of the help and support we received from Hayley Hewitt when purchasing a property from Pinewood. The transaction had its ups and downs but Hayley was always on the ball and communicated with me so well throughout the process. Big Thankyou to Hayley and her colleagues at Pinewood properties.
Diane · 19 November 2024
★★★★★ 1/5
TrustpilotDreadful letting agent for Landlords - expensive and money grabbing
Dreadful letting agent for Landlords. Not to be trusted. They charge for everything, despite taking a management fee (over a £100 each month) - it is hard to see where that money goes, it certainly doesn't go towards managing the tennant or property.
AB · 14 April 2026
Agent replied · 24 September 2026
Thank you for your feedback.
We are sorry to read the concerns raised; however, as this review has been submitted anonymously, we have been unable to identify you or locate any corresponding account within our system. Without further details, it is not possible for us to investigate the specific issues mentioned.
We would like to clarify a number of the points raised. We do not charge for works that have not been completed, and any repairs instructed are documented and communicated appropriately. If there are ever concerns regarding works carried out, we actively encourage clients to raise them directly so they can be fully reviewed and resolved.
In addition, we do not charge tenants any fees, in full compliance with current legislation under the Tenant Fees Act.
We strongly refute any suggestion that we act dishonestly or fail to provide service to our landlords or tenants. We are committed to delivering a professional and transparent service, and this is reflected in our track record, with over 1,000 Google reviews averaging 4.7 stars, and more than 3,000 ESTAS reviews with a 97% satisfaction score.
We take complaints seriously and aim to respond to all formal complaints raised through the appropriate channels. If you would be willing to contact us directly with further information, we would welcome the opportunity to investigate your concerns thoroughly and address them properly.
Yours faithfully,
Pinewood Property Estates Limited
★★★★★ 5/5
GoogleWhat could have been a very difficult sale of my late mother's house was made so easy, and even a pleasure, by the staff of Pinewood Properties in Clowne, Nottinghamshire. All appointments were handled professionally and without fuss, and the sale was completed more quickly than we would have feared. Altogether, I have no hesitation in recommending this branch of Pinewood Properties.
Peter · 16 March 2026
★★★★★ 5/5
GoogleMy experience finding and applying for a property through pinewood was made very simple and easy everything was explained and easy to understand, Cheryl Jones was especially well spoken and easy to communicate with and quite well responsive to any questions, josh was also helpful and well responded, I would recommend this service to anyone looking to rent a property as my experience with them was no less than five star. Thank you guys for making the process a pleasant and stress free experience.
Johnpaul · 23 September 2023
★★★★★ 5/5
GoogleHuge thanks to Pinewood Properties, particularly Ashley, Christina, and Hannah.
Pinewood have recently sold a property we were struggling with, at a far higher price than we anticipated, what an amazing result!
Ashley has extensive knowledge of the area and provided first-class advice on how we should best proceed - he provides a truthful opinion, which is exactly what we were looking for.
Hannah and Christina were always on hand to answer any questions and provided timely updates without having to ask.
The team at Pinewood are highly professional, extremely friendly, and always ready to help with queries, providing a smooth outcome.
We would most definitely recommend Pinewood Properties.
Deborah · 20 June 2023
★★★★★ 5/5
GoogleAfter a rocky start with agents in the area and having a very specific deadline that I was working towards I can appreciate that I wasn’t the easiest client, although you would’ve never known as Pinewoods were extremely professional and went above and beyond in their positions to help me get my sale over the line in time. I am truly grateful for having used them and although I do not come from the area I would definitely recommend to anyone else needing a reliable Estate Agent! (Special thanks to Christina, she is everything you want & need in an agent).
Zoe · 20 June 2023
★★★★★ 5/5
GoogleI've met Jeanette a few times while viewing property's with my daughter on her first house purchase and now looking for our next home , she shows compassion and is very good at what she does . She quite clearly enjoys her work and her makes sure she covers every aspect whilst showing you around the property.
Deborah · 16 March 2026
★★★★★ 5/5
GoogleOverall a great estate agent to deal with. Christina was amazing throughout the process which was a challenge for her given how difficult the sale has been from the lower chain. Their communication was spot on and kept regular updates for me both via phone and email. The evaluator Ashley was great, gave us a good value for our house at the time and took great images to help advertise our house as best as possible.
Matthew · 20 June 2023
★★★★★ 5/5
GoogleWe had an excellent experience purchasing our land through this estate agent. From start to finish, they were professional, responsive, and incredibly helpful. They made the whole process smooth and straightforward.
We wouldn’t hesitate to recommend them to anyone looking to buy or sell. A first-class service all round.
Julia · 16 March 2026
★★★★★ 5/5
GoogleAshley and Christina dealt with the sale of our house. Ashley came out and spoke us through the process and explained everything clearly to us. He was friendly and knowledgeable which put us at ease.
Christina was amazing at booking our viewings around our time frames, after we had accepted an offer, she was helpful and patient during the rest of the process.
I would highly recommend using Pinewoods
Helen · 20 June 2023
★★★★★ 5/5
GoogleTracey Taylor was a credit to Pinewood. Both in terms of her absolute professionalism and sunny disposition. I would highly recommend Pinewood as letting agents and was thoroughly impressed with the rental experience from start to end. I have no hesitation recommending their service and would certainly use them again in the future.
Liam · 29 May 2024
★★★★★ 5/5
GoogleI'm a first time buyer so for me this this was new and slightly daunting. I reached out to Pinewood for a viewing on the property I have now purchased. The staff were extremely helpful and after my viewing I fell in love with the property. …
Reuben · 16 February 2026
★★★★★ 5/5
GoogleAs a first time buyer I was very nervous but everyone was very nice and friendly and helped me with all of my questions. My agent, Hannah was very easy to get hold of and kept in touch with me too but wasn’t pushy at all. They helped me find a solicitor and explained the costs, I would definitely recommend them.
Nicola · 20 June 2023
★★★★★ 5/5
GoogleCannot fault Pinewood with absolutely anything, the whole process was stress free and quick. Communication was absolutely amazing, i would like to thank Natalie in particular as she has been nothing but great on our journey to renting with them, always notifying us of any changes and any updates, shes been unreal!
The best Estate Agents around for sure!! Thank you to the whole team!!
Renata and OwenPositiveResponsiveness, Quality, Professionalism, Value
Renata · 20 June 2022
★★★★★ 5/5
GoogleA company who go above and beyond for their clients. I highly recommend Pinewood and our agent. Through the whole process we were effectively communicated with, no question or issue was too big or too small. 10/10 customer service, we will stick with Pinewood if we decide to rent a different house in the future. Our agent Tracey was fantastic.
Alex · 20 June 2023
★★★★★ 5/5
GoogleWe have used and continue to use Pinewood for our rental agent and also for selling, both departments are excellent.
They are extremely thorough, informative and professional.
We would highly recommend these for property portfolio.
We will continue to use them for our existing and future projects, especially when you are not a UK resident, it's so important to have someone you can trust, hands on.
Mick · 14 May 2025
★★★★★ 5/5
GoogleTracey made the sign up process so easy, she was really friendly and kind and put my nerves at ease. I am going through a really rough time right now, with an unexpected move, Pinewood have made what could have been a really stressful process, so smooth and easy! Thank you so much.
Isabel · 23 September 2023
★★★★★ 5/5
TrustpilotFrom start to finish a fantastic…
From start to finish a fantastic experience Christina at the clowne chesterfield Estate agents was so helpful and professional would highly recommend
Jayne · 27 August 2025
Agent replied · 24 December 2025
Thank you Jayne for the lovely 5 star review.
★★★★★ 5/5
GoogleAlso very intuitive with their approach to tenant situations, always very knowledge with advice on house best to achieve a happy medium between tenant and landlord. A very useful resource to have as a landlord.
Simon · 16 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
