Pinewood Properties Chesterfield reviews

★★★★★ 5/5

Google

Absolutely amazing. Really helpful especially Hayley Holland. Who has gone out of her way to help me. Thankyou so much

April · 24 September 2024

★★★★★ 5/5

Google

Great to buy through, kept us updated throughout the process despite so many issues with the chain.

Luke · 26 March 2026

★★★★★ 5/5

Google

Jacob has been a massive help in getting us the house, can't express our appreciation enough pinewood them selves are and amazing company, great help at all aspects and are more then welcoming

Jak · 22 December 2023

★★★★★ 5/5

Google

Pinewood have been incredibly responsive and helpful throughout the renting process. Georgia Roe has been consistently friendly, positive, informative and professional making renting through pinewood a pleasure.

Lydia · 20 April 2024

★★★★★ 5/5

Google

I dealt with Georgia, what an amazing lady, so professional with a friendly manner. An absolute pleasure doing business with her.

Iylsa · 26 July 2024

★★★★★ 1/5

Google

Very good with the initial response to a property enquiry but very poor after. Appointment confirmed over text message but then cancelled less than 24 hours before the via an automated email (that neither of us received). When we called to ask why nobody turned up we were told "obviously, a holding deposit has been put down on the property"... Both of us took time out of work to attend and didn't get the decency of a phone call/text message because "that's just how the system works". Great example of poor service.

Ben · 15 May 2025

★★★★★ 5/5

Trustpilot

"For Jacob..

"For Jacob... and...... for all of the team at Pinewood Properties actually because a team needs a strong dynamic of skill sets to work well. Other wise we'd be up shiz creek...." Many hands make light work. Nurture and reward your employees and they will deliver much more moralistic and happier days ahead. Thank you. We LOVE our home x Pinewood Properties have been fantastic and helped us to get a new bathroom clearing all the mould that was making us all poorly. My little boy had a continuous cough he dven got given an inhailor from the doctor and when we realised under the bathroom lino was all rotten and blackened wood Pinewood stepped up and organising the repairs urgently. Many agents wouldnt, these agents are very special. The communication is the key for a collaborative harmonious working partnership between tennant, house owner, tradesmen, contractors, and property estate management. Thank you so much for all of your help. We deserve the best equally, dont we? I believe theres always room for improvement. Onwards and upwards as they say. Team work makes the dream work and another old saying that my little buy enjoys saying.... sgaring is caring....xxx Kind regards, Virginia Chandler - Ginny

Virginia · 1 May 2025

★★★★★ 1/5

Google

Absolute joke, these seem to be another one of them agencies that think they are above the law by saying "NO DSS" - There is no such thing as the "DSS" and there hasn't been since 2001! Not everybody who gets housing benefit are bad people, some are genuinely unable to work due to disabilities or caring for those with disabilities.

Jo · 21 June 2019

★★★★★ 5/5

Google

Great service, professional and friendly! Really pleased with their rental service.

Emma · 15 April 2026

★★★★★ 5/5

Google

We have sold a number of properties through Pinewood Properties and have always received excellent service from Hayley and the team at Chesterfield. Hayley is an attentive, highly professional Estate Agent who takes a real personal interest in her clients which results in high levels of communication and dedication. Highly recommended. Lynsey & Leigh.

Leigh · 20 June 2021

★★★★★ 5/5

Google

Great experience with the team, especially with Georgia who has helped me throughout the whole process. She was so amazing with making sure everything was on track and always made sure I could get in touch with her in case of any queries. I was able to view my house, get the paperwork sorted and moved in within a few short weeks. I was kept updated the whole time and the staff helped with all my needs and concerns. Very professional and efficient! Strongly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Richelle · 25 October 2023

★★★★★ 5/5

Google

Amazing service and great results....thank you Alberta! BUT for this service ....it was double what I paid last year, so I can't afford to use them going forward.

David · 21 January 2024

★★★★★ 1/5

Trustpilot

AVOID!

AVOID!! This review is more aimed at a member of staff than the actual branch. A routine yearly inspection was made by this person. Very informative at the beginning, very nice and chatty upon the visit. Seemed very thorough and noted all of our issues. One week later a section 21 dropped on our doorstep…coincidence?? I asked to see the report and the attitude we have received since viewing this report has been appalling. One photo In particular showed my daughter sat on the sofa. I asked for this to be removed as this was not anything to do with my property and the inspection nor was this asked to be taken and given my permission. One photo also included my rug with my dog bed on top. What does this have to do with a property inspection. When I asked the colleague to remove this, I was told this couldn’t be removed but assured me the image was only between us and the landlord. We did eventually find a new home, and when I popped in to check that I was ok to give my landlord the details of the estate agents for a reference I was told I was not allowed a reference until after we moved out. I was only allowed to have a copy of our payment history. This would take a day or so to get to me, yet not 10 minutes after leaving the shop, I had the above document in my inbox. The attitude from this colleague again on this visit was the exact opposite to how they reacted on the initial visit. I find this person to be rude, and very unhelpful. Luckily 2 other colleagues since then have been amazing and I was given a reference straight away. The end inspection after moving out was also very petty. We cleaned the house to the best of our abilities in the short time we had yet as I didn’t clean the top of the curtain poles and they had dust on them, and other petty comments we only received part of our original deposit back. The whole experience with Pinewood has been very stressful, and caused a lot of mental health issues with us as a family. I will avoid these at all costs in the future.

Anonymous · 12 April 2025

★★★★★ 5/5

Google

I have included my observations and experience in my comments.

Dil · 14 April 2026

★★★★★ 5/5

Google

Albert Hallam was an excellent agent who was very communicative with me. Especially as I was moving from further south to the area. She was very helpful.

Emma · 21 January 2024

★★★★★ 5/5

Google

My experience with Pinewood was incredibly smooth and fast. I went for a viewing and by the end of the same day, I had been accepted with a move-in date set. Despite needing some additional requirements to the property, the team was extremely accommodating and communicated everything clearly and efficiently. I can’t thank them enough for their excellent service!

Repulsive · 17 October 2024

★★★★★ 5/5

Google

A seamless and professional level of service. Every detail was handled perfectly, and my needs were anticipated for a smooth checkout and check-in. Georgia handled the checks and suitability of potential clients seamlessly and professionally, keeping me informed every step of the way in a friendly and approachable manner that was reassuring and stress-free. Checkout and check-in were a breeze and required little effort on my part, making the whole experience outstanding and highly recommended. Well done, Georgia and thank you, Martin and Lee ⭐️⭐️⭐️⭐️⭐️

FURST · 24 August 2023

★★★★★ 5/5

Google

Abbie was very helpful and knowledgeable. Pinewoods are an agency I would use again quite happily

Maggie · 26 July 2024

★★★★★ 5/5

Google

Chelsey was excellent. Kept me updated throughout. Highly recommend using Chelsey and Pinewoods for buying / selling your property. Thanks a lot Chelsey :)

Sam · 20 February 2024

★★★★★ 5/5

Google

Cannot thank the Pinewood team enough! So friendly and helpful… communication and updates constantly. A special thank you to Kate and Chelsey with the sale and Alberta, Georgia and Hayley on the rental team!

Vanetta · 20 June 2023

★★★★★ 5/5

Google

It was a pleasant experience overall. The property visit was quick and efficient, and the agent was very friendly and approachable. They clearly explained everything and answered all my questions. The entire process felt smooth and straightforward.

Vasile · 16 July 2025

★★★★★ 5/5

Google

While I was buying my property they were very helpful and answered all my questions. Then when I bought the property the team were lovely when I went to the office and now they are doing a great job at managing the property and are keeping me updated with every step they have made the whole process so easy.

Ellie · 24 September 2024

★★★★★ 5/5

Google

Having had poor experiences in the past with letting agents I’ve now found a gem with this one. As a landlord with one apartment I’ve been impressed by a keen young team providing a quality service tailored to meet my demands. Throughout my second letting experience with the Chesterfield team I’ve again received great communication and expert guidance when I needed it. I wish them every success in these really difficult times and I wholeheartedly commend them to any landlord wishing to let their property.

Paul · 20 June 2023

★★★★★ 5/5

Google

The Pinewood teams, from each branch have pulled together to resolve my issue, an issue that has been ongoing with the tenant for months, the team have been monitoring the situation and have provided the right guidance for me to make effective decisions throughout the process. They have been supporting me on a daily basis and have made me feel like a priority in their busy schedules even to the point where they would step in and represent me in court so that I can continue with my busy schedule.

AJ · 20 June 2023