Trusted Agent profile · Chesterfield
★★★★★
1,078 reviews across 1 platform
Bridge House, Hady, Hill, Chesterfield, S41 0DT, S41 0DT
Auction House Copelands's office in Chesterfield, at Bridge House, is rated 4.8 out of 5 across 1,078 reviews on 1 platform.
Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
5/5
TrustpilotThe whole experience with Auction House…
The whole experience with Auction House Wales and Dan was fantastic. Dan is really on the ball with everything, and is so knowledgeable. Would absolutely use this company again.
Thank you for this fantastic review, Michael! We're so glad you enjoyed working with Dan and will pass on your feedback to him. Kind regards, Auction House
5/5
Trustpilot8 days to complete the sale
I met with Lukas on a Tuesday to prepare the marketing, and 8 days later the deposit had been paid, and the property sold, before even going to auction.Selling via Auction House is very simple, and completely different to trying to sell the traditional way. Serious buyers, and a serious process. Buyers having to pay a deposit just takes all the stress and uncertainty out. No sale, no fee, so it's risk free. A big thanks to Lukas, who knows the market, and always kept me in the loop. A please to do business with.
Hi Nicholas, thanks for your fantastic review! We will pass your feedback on to Lukas and Auction House Staffordshire. Best, Auction House
5/5
TrustpilotFantastic service from Ryan Gibb and…
Fantastic service from Ryan Gibb and George Elliot and the team. Sold my property in half a day! No hassle, had 4 buyers interested and one even offered me more money but I opted for the cash buyer.
Hi there, thank you for taking the time to leave this excellent feedback! We are delighted selling your property was a stress-free process with the help of the Auction House Scotland team. Best, Auction House
5/5
TrustpilotThe whole process of selling was made…
The whole process of selling was made easy for us by a very approachable and professional team. Bryan was particularly helpful in giving good advice and taking trouble to achieve the best result with good humour and charm.
Hi Camilla, it's fantastic to hear the team was approachable and professional! Thank you for taking the time to leave us this feedback. Best, Auction House
5/5
TrustpilotAution house
Aution house, made selling my property so easy, they did absolutely everything, and they did it fast and efficiently. A special thank you to Sam, who sorted everything out, he answered all my calls and emails straight away,(even out of hours) every time. I would definitely recommend selling property through Auction house, they take away all the stress that comes from selling a house .
Hi Jenny, we are delighted that it was easy to sell your property through us! Thanks for the recommendation. Best, Auction House
5/5
TrustpilotExcellent experience
Mark Willett has been superb throughout the process. Communication has been excellent from start to finish, and at no point did I feel under any pressure.
Hi Peter, thanks very much for your fantastic review of Mark Willett in our Ipswich office! Best, Auction House
1/5
TrustpilotMisleading offer in SE LOndon
Auction House are currently handling the online auction of a plot of land in SE London, which is being offered through Right Move - See Land for sale in Crookston Road, London, SE9 1YQ Price is amazing, but the offer is totally misleading and the images have been manipulated to make it seem as though a realistic bungalow is possible on the site. You'll notice that no floor plan of the 'suggested' building is provided. Have a close look at the size of real people in the photo's and the pavement which is 2m wide at the maximum. Also note that one photo seems to show vegetation behind the suggested building. In fact the back of the building would be embedded in the bank with no gap between. (No worries about damp there then!)Potential buyers might like to know that in fact the site is approximately 8' - 10'in depth and consists of a steep bank which serves to retain the houses above it. Houses - it should be pointed out - which are prone to subsidence because the clay hillside is subject to landslip in wet weather. In fact, in very wet weather, natural springs saturate the site.Potential buyers should note that Auction House are being very wary about suggesting that Planning Permission might be achievable. In fact this is because an application is highly unlikely to succeed due to huge local opposition.Auction House themselves may be innocent in this, as the property owners have tried to sell the land before - without success. However, Auction House should be more explicit about the deceptive nature of this offer. Perhaps they should at least put up a very large BUYER BEWARE disclaimer?See Land for sale in Crookston Road, London, SE9 1YQ
Hello Tom, thank you for feedback. We pride ourselves on providing transparent and accurate property information to the best of our knowledge. The property in question does have disclaimers stating that purchasers must make their own enquiries regarding development potential and that it is subject to planning permission, however we take on board your feedback and will ensure we carefully review the language used within our descriptions to avoid any confusion or misunderstanding. It is for the reasons you have mentioned that it is critical that any interested parties (for any auction lot), conduct their own due diligence so they can make an informed decision before bidding on an auction lot. All the best - Auction House UK
1/5
TrustpilotMy brother and I recently bought a…
My brother and I recently bought a house in Barnsley, the keys have apparently been posted out to us by recorded delivery 4 days we were given no tracking number or any information, we have ask repeatedly for a some details and still received nothing, we have dealt with South Yorkshire auction house before and never had an issue but the keys were always kept by local estate agents.
Hi Dan,Thank you for your review.As requested, Bethany posted the keys on Friday by recorded delivery and updated you following this. Bethany had a family bereavement on Monday (yesterday) so unfortunately, we were not able to provide an update. However, Bethany has replied first thing this morning (Tuesday) upon her return to the office with the tracking information as requested.I believe the situation has now been resolved and no further action is required. If you feel your concerns have been effectively addressed, we'd appreciate you updating your review to reflect this. If this is not the case then please do contact our team directly and we'll be happy to assist. Kind regards, Auction House South Yorkshire
1/5
TrustpilotI owned a small commercial property and…
I owned a small commercial property and the tenant wanted to leave and gave three months notice so I thought I would try auction as an auction date was available two days after the tenant was leaving. I have never used an auction site before and told auction house this so I could get as much information as possible and I signed up with auction house. About 6 weeks from auction date (March 2024) I was getting a little concerned as I hadn't heard anything so sent an email to be told that nothing is done until the auction before is finished (March 2024) so left it at that. April arrived and still I hadn't heard anything and no photos etc had been taken so again contacted them. A couple of days later I was informed my property was listed, I was quite shocked as no one had been in contact re photos etc. I looked online and indeed my property was there and it had photos but no one had arranged this with me. I was under the impression that like an estate agent I would go through any photos and description and agree they were suitable but this did not happen. The pictures that auction house took were of extremely bad quality and did not show the property at its full potential, it was bin collection day and neighbouring properties had left their bins outside mine for collection. Auction house did not even move these so the front picture just showed the property with numerous bins outside making it look as if was always like that. If they had informed me someone was going to take photos I would have gone there to check everything etc, but they didn't. I also then went to check the property and found they had screwed a large auction house sign direct to the render on the outside, damaging the render. There is a large shop window right next to where they had put the sign so why couldn't they have just stuck a sign to the inside of the window instead of damaging my wall, by that time the sign was up and the damage already done so it wasn't worth talking down. About a week later I had a call from my tenant to say a potential buyer had been in and asked my tenant to pass their number to me. I rang this potential buyer and it appears she had seen the property as soon as it had gone on and wanted to buy the property before the auction so rang auction house to put forward an offer. The buyer was told by auction house that seller (me) had just put the property on and unlikely to be accepting offers. NO ONE from auction house notified me about this buyer or her offer, if she hadn't spoken to my tenant and left her number would I have ever known about her? The buyer was also disgusted that auction house had not told me about her. As it was the buyer and I sorted out a price between us and she did actually go on to buy the property. I found I had terrible service from auction house,they simply did not keep me informed and did not tell me about this buyer and also damaged my property. The worst part is they charge for this so called service!!! Definitely would not use again.
We are sorry you feel our service was not up to our usual high standards and although we accept the sale was not as you would have liked we did introduce the eventual purchaser who exchanged under auction rules. The fact that she negotiated with you direct was not our preference and we have learned from your experience to ensure our communication improves. We have also spoken with our board company to ensure they do not cause any damage whilst erecting signs in the future.Thank you for your review, we take all comments seriously and once again apologise if you feel we did not deliver the appropriate service on this occasion. Kind regardsAuction House East Anglia
5/5
TrustpilotSelling
A very easy process from start to finish. I had a Victorian house split into three flats to sell. Tge agent went out to view and appraise the property, there was no need for me to be present and as I had had previous dealings I felt happy not being there. There was then a discussion as to the guide price. Watching / Listening to the auction online wasn't as fun as being there in person but the auction was easy to follow. The property was unsold during the auction as it didn't meet my reserve but two hours after an offer was made and I accepted. This is a hassle free way to sell. Worthwhile thinking about it.
Thank you for your review of Auction House. We are so pleased to hear you found the process very easy from start to finish. All the best - Lauren
5/5
TrustpilotNoah Meranda went above and beyond
Noah Meranda went above and beyond! A true asset to AHL!
Hi Juliette, thank you for your fantastic five-star review! We are so pleased to hear about your exceptional experience and are so glad Noah could provide such dedicated support during a challenging time. Best, Auction House
5/5
TrustpilotFrom first contact through to sale…
From first contact through to sale completion Mark Upston was considerate knowledgeable and kind- understanding the stress and pressure which came for me with my first experience of selling by auction I was quickly able and very happy to leave things in his capable hands He kept me up to date throughout the process and was always available for any questions or reassurance Thankyou for professional job Mark handled with kindness and consideration
Hi Sally, thanks for leaving a positive review. It's great to hear of the professionalism that you received from Mark in the East Anglia team. Best, Auction House
5/5
TrustpilotExceptional experience with Auction House North Wales and Dan
My experience as a buyer with Dan at Auction House North Wales has been nothing short of exceptional. Dan's professionalism, knowledge and dedication to his clients truly set him apart in the real estate industry.Dan's expertise in real estate auctions is truly impressive. He has a deep understanding of the market and the properties available for sale, which has been invaluable in helping me navigate the auction process with confidence. Dan's insights and guidance have been instrumental in helping me make informed decisions and secure properties that meet my needs.What stands out most about Dan is his outstanding customer service. He is always responsive, reliable, and goes above and beyond to ensure that my buying experience is smooth and successful. Dan takes the time to listen to my requirements and preferences, and he works tirelessly to help me achieve my real estate goals.Thanks to Dan's expertise and dedication, I have been able to acquire remarkable properties through Auction House North Wales. I highly recommend Dan to anyone looking for a trusted and knowledgeable professional in the real estate auction industry. Thank you, Dan, for your exceptional service and for making the real estate auction process a positive and rewarding experience!
Thank you for your review of Dan & Auction House. We are so pleased to hear Dan provided you with an exceptional experience. Thank you for recommending us; we look forward to helping you again. All the best - Lauren
5/5
TrustpilotA big thank you to Dan at Auction…
A big thank you to Dan at Auction House. Throughout the whole selling process I felt he took special interest in not only achieving the sale but keeping me updated and informed of progress at all times. Over the years I have sold many houses with differing experiences, but I have to say that Dan is up there as one of the best. This sale had its challenges but Dan's quick understanding of all the issues and his willingness to assist with whatever was required has to be complimented.
Thank you Ruth for your review of Dan & Auction House. We are so pleased to hear Dan provided you a 5 star experience. All the best - Lauren
5/5
TrustpilotI had a great experience with Auction…
I had a great experience with Auction house. After a period of no movement on the sale of my property and subsequent damage to my property, I was scratching my head as to who to use. Auction house were recommended to me and they did not disappoint. Jenny was positive, helpful & encouraging, all the things you need in my scenario. With the property now sold, I couldn’t be happier.
Hi John, thanks very much for taking the time to leave a review. It's great to hear of your positive experience selling your property with Jenny in the East Anglia team! Best, Auction House
5/5
TrustpilotAuction house were brilliant
Auction house were brilliant! We found ourselves needing to move quickly as we’d outgrown our home with an extra baby and needed to move before I went back to work. We had considered using webuyanyhouse but they kept reducing the price they’d pay. Chris gave us great advice, we dropped the guide price to get some more interest and we ended up £70k better off than using our other options. I would not hesitate to recommend Chris and the team at Auction House. Thank you for helping us move!
Thank you for your review of Chris and the Auction House South West team. We are so glad to hear you had such a positive outcome with the sale and a brilliant experience. Best wishes - Rachael
5/5
TrustpilotExcellent service!
Having never auctioned a house before I wasn’t sure of the process and how it worked. I dealt with James Pank who was patient, supportive and professional from beginning to end. He took time to treat me as an individual and was understanding of my personal circumstances surrounding the sale. Every stage was clearly explained to me and James kept in touch all the way through the process. I would highly recommend James and the team at Auction House to anyone looking to auction their property.
Thank you for your review of Auction House West Yorkshire, we are so pleased to hear you were provided an excellent service. All the best - Lauren
5/5
TrustpilotFaultless!
Being an agent, we recently worked with Dan on a tricky property we had for sale which after two fall throughs, went to auction and resulted in selling for the original list price. My clients are thrilled and the process has been seamless with such a quick turn around. Dan is always at the end of the phone and super helpful. The process is simple and we are looking forward to working with Dan and Auction House again!
Thank you for your review of Dan & Auction House. We are so pleased to hear you received a faultless service. All the best - Lauren
5/5
TrustpilotAuction properly purchase
Allan Harrison from auction house was brilliant he explained exactly how the auction worked and kept us updated with information needed.Once purchase was complete we then dealt with Sally who again was very helpful and talked us through anything we were not sure of. We as novice auction buyers were very happy with all the help we received from Allan and Sally.We are very grateful for Allan guiding us through the buying process.
Hi, thanks for your excellent feedback! We are pleased to hear you were expertly guided through the auction buying process. Best Auction House
5/5
TrustpilotExcellent service
After a sale fell through we made the decision to sell at auction . We found the process so easy and with the helpful staff especially Roxanna who was always quick to reply and helped with everything .
Hi there, it's fantastic to hear that you found the auction process easy and enabled you to secure a sale! Thank you for the recommendation. Best, Auction House
5/5
TrustpilotHouse Sale
After 2 sales fell through for my late parents home at the signing contract stage I decided to go through the Auction process. The stages of the Auction was explained in detail to me by a nice person called Dean Fenton. I've never used an Auction before, but I wouldn't hesitate in using Auction House again. Very friendly people and they provided step by step advice. The result was the property was sold and I was very very pleased with the outcome. Thank you so much Dean and Auction House.Mark Robinson.
Hi Mark, thank you for your kind feedback. We're so pleased you had a great experience with our Auction House Manchester team, and thank you for trusting us with the sale of your late parents home. All the best - Sam
5/5
TrustpilotPragmatism and Knowledge
Pragmatism, knowledge and a high degree of empathy shown to both ourselves as buyers and the client as the seller made this purchase straightforward and without pain…… many thanks to Katie and the SW team. Highly recommend
Hi Richard, it's fantastic to hear that your auction purchase was really straightforward! Thanks for the recommendation. Best, Auction House
5/5
TrustpilotI was very impressed.
I was very impressed with Chris and Cheryl at the Auction House. From the start, they were professional and transparent about the process. Communication was excellent, keeping me informed, and I was pleased with the final sale price. I highly recommend Chris and his team as their service was smooth and efficient and they were a pleasure to deal with. I would definitely use their services again in the future.
Hi Alison, it's great to hear of your positive experience selling with Chris and Cheryl and the Birmingham team. Thanks for taking the time to leave a review. Best, Auction House
5/5
TrustpilotEasy and stress free
The staff were knowledgeable, helpful, friendly and efficient. The process was explained very clearly so we knew exactly what to expect. Communication was also really good with plenty of updates in the run up to, the day of, and after the auction. The whole experience was just incredibly easy and took all the stress away from selling a house.
Hi Isabel, Thank you for your lovely feedback. We are so pleased to hear our team made your selling experience easy and stress-free. Best, Auction House
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Auction House Copelands's Chesterfield office has 1,078 reviews across 1 platform: 1,078 on Trustpilot (across the whole business).
Auction House Copelands Chesterfield is rated 4.8 out of 5 across all 1,078 reviews.
Auction House Copelands Chesterfield, Bridge House, Hady, Hill, Chesterfield, S41 0DT, S41 0DT.
