Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe whole experience was something of a…
The whole experience was something of a nightmare. Auction House was totally uncooperative in every way. From bidding to completion was a nightmare. They really shouldn't be allowed to sell properties with such an opaque legal pack. The legal pack said it was a 999 year lease from 2004 but did not mention that it had been reduced to 125 year lease. Quite a major issue I would think. My solicitors were so alarmed that they asked me to sign a disclaimer absolving them from responsibility. Auction House straight refused to answer any questions and refused to put me in touch with the seller to determine certain details for the insurance. They demanded a massive up-front payment of £12,500 (a miscalculation and they refunded £1000) but never issued a receipt. I then found that I had bought it only days after the previous owner completed, meaning that it was being offered in the auction before the seller even owned it. Felt like having been fobbed off with a hot potato. They also hid the ground rent and service charges, which turn out to be surreally expensive. It has been a truly horrible experience and I regret assuming that there was a certain level of openness to be expected from an auctioneer who relies on public trust. I previously bought with SDL and they were extremely helpful and issued a receipt for the deposit and were in stark contrast to Auction House. I don't like to leave a bad review but this was an immensely unpleasant experience.
Celeste · 5 March 2026
Agent replied · 19 March 2026
Thank you for your review. We are sorry to hear that you found the process difficult, however we would like to clarify a number of points for transparency.
The legal pack for auction properties is prepared by the seller’s solicitors, not by the auctioneer. Our role is to make this information available to prospective bidders so they and their solicitors can carry out due diligence before bidding. As with all auction purchases, buyers are expected to review the legal documentation carefully and seek professional advice prior to the auction.
The legal pack provided included the Land Registry title and related documents. These confirm the lease details and also reference a later deed of variation recorded against the title. The special conditions also confirm that the property is sold subject to the documents contained in the pack and that buyers are deemed to purchase with knowledge of those documents.
Regarding the payment requested following the auction, the required amounts were clearly set out in the legal pack: an £8,000 deposit together with the applicable buyer’s administration fee. A member of our team did initially request an incorrect figure due to a simple administrative error; however this was identified within minutes, corrected immediately and the overpayment refunded as quickly as possible.
You also raised concerns about the seller only recently completing their own purchase. This situation can occur in auction transactions, and the legal pack specifically addressed this possibility, confirming that the buyer must accept that the seller may not yet be the registered proprietor at the time of completion.
Our records show that our team responded promptly and courteously throughout the process. Where questions related to legal or title matters, these appropriately needed to be addressed by the seller’s solicitors rather than the auctioneer.
We are sorry that the experience did not meet your expectations, but the sale was conducted in accordance with the auction terms and documentation provided prior to bidding. If you would like to discuss any of the points further, please feel free to contact our office directly.
Kind Regards Auction House South Yorkshire
★★★★★ 5/5
TrustpilotSell with Auction House you will not regret it
After trying to sell my property for over 12 months I decided to try an action in an effort to sell my property. After contacting a couple of other auctioneers I gave the Auction House a call, I spoke to Dan who was instantly different to the other auctioneers I had spoken to, Dan gave me an overview of how everything works but also had a friendly nature, it was at this point I knew Dan & the auction house was the one.I meet with Dan at the property and he answered every question I had thought of since our initial chat, Dan handled all the viewings and was always on hand throughout the process, her worked tirelessly to get me a sale and kept me up to date with everything that was going all the way through. I first spoke to Dan on the 7th of July and we have completed today 6th of September. The process has been so easy I’m not sure I would ever bother going down the estate agent route ever again. Thanks Auction House and thank you Dan
Martin · 7 September 2024
Agent replied · 25 October 2024
Hi Martin, it's fantastic to hear how easy Dan and the Auction House North Wales team made the auction process for you! We pride ourselves on guiding people through the process and securing quick sales. Thanks for your detailed feedback! Best, Auction House
★★★★★ 5/5
TrustpilotOur first auction experience
We have today completed on a flat in Kings Lynn, this being our first auction transaction. From the outset, the help and advice given to us from Mark Upston was outstanding, he met us at the property, advised of the procedure (which was totally unknown to us) right up until the time we were successfully registered to bid.Also after the auction Elaine advised us by email of exactly how to proceed until such time as the solicitors took charge.All of this may have been completely evident to regular auctions bidders but to us it was a daunting experience and we are very thankful for their support and understanding
John · 6 September 2024
Agent replied · 25 October 2024
Hi John, it's great to hear of the positive experience you had with Mark and Elaine in the East Anglia team. Thank you for taking the time to leave a review. Best, Auction House
★★★★★ 5/5
TrustpilotPuja and team are second to none
Honestly what a ride… I had a gentleman try to buy before my property made it to auction and what a time waster he was. I can’t thank Puja enough for making it easy to deal with. Puja was polite, no messing and efficient. I’d sell via London Auction based on first off Puja and secondly the rest of the team playing it perfectly. Well done and thank you.
Stephen · 13 February 2025
Agent replied · 22 February 2025
Hi Stephen, thanks very much for your recommendation of Puja and London team, it's great to hear of your positive experience with them! Best, Auction House
★★★★★ 5/5
TrustpilotHannah saves the day!
We were faced with an unexpected dilemma when planning an already complex move. Faced with needing fast sale we met with Hannah to explore the Auction route.Further complications made the Auction route less straight forward, however Hannah didn’t give up. She continued to help us find a solution that worked and was able to arrange a pre auction sale with an investor who also agreed to synchronise our sale with our purchase.Whilst it wasn’t how we expected things to progress, with Hannah finding this solution and supporting the sale every step of the way we got the sale over the line & can move forward to our new home.Hannah went above and beyond to support all the last day complications, we are so grateful for her hard work and helping us find a solution to a complex situation.
Hannah · 24 August 2024
Agent replied · 25 October 2024
Hi Hannah, fantastic to hear how Hannah supported you throughout your Auction process and secured a sale for you! Thanks for taking the time to leave this excellent feedback. Best, Auction House
★★★★★ 5/5
TrustpilotCallum was superb from the beginning
Callum was superb from the beginning, throughout and completion. One of my best auction experiences ever. Thanks Callum.
Taybah · 10 June 2026
Agent replied · 22 June 2026
Hi there, we are delighted you had such a fantastic auction experience with support from Callum! Best, Auction House
★★★★★ 5/5
TrustpilotIf you wish to sell through Auction…
If you wish to sell through Auction House Wales, then I cannot recommend them enough.I needed to sell a plot of 48 acres of land in Pembrokeshire, South Wales. Marc Morrish, a joint director at Auction House Wales, managed to eventually come up trumps. The land was particularly difficult to sell due to a SSSI designation, but working with Marc, we came up with a marketing strategy that, in my honest opinion, became the main driving factor that eventually led to a successful sale.I would also like to add that Marc was particularly accommodating in ensuring that the contract we had as a condition of sale was clearly explained, so that I new exactly what fees I would need to sacrifice as a result of the successful sale.
Victor · 21 August 2024
Agent replied · 25 October 2024
Hi Victor, thanks very much for your recommendation of the South Wales team. It's great to hear of the positive experience you had whilst selling your land and the outcome you achieved. Best, Auction House
★★★★★ 5/5
TrustpilotFrom my recent experience I can…
From my recent experience I can wholeheartedly recommend West Yorkshire Auction House who sold my mother’s property. They provided an excellent service, were highly professional and gave first-class support and guidance throughout the process. I was rather unsure about going down the auction route but I had no need to be. It was all handled expertly. Communication skills were first rate, Dan in particular, who explained the auction process clearly. A very reliable team. Wendy
Wendy · 28 October 2024
Agent replied · 25 December 2024
Hi Wendy, it's great to hear you had first-class support and guidance throughout the process of selling your mother's property. Thank you for the recommendation! Best, Auction House
★★★★★ 5/5
TrustpilotThe whole experience with Auction House…
The whole experience with Auction House Wales and Dan was fantastic. Dan is really on the ball with everything, and is so knowledgeable. Would absolutely use this company again.
Michael · 4 March 2026
Agent replied · 19 March 2026
Thank you for this fantastic review, Michael! We're so glad you enjoyed working with Dan and will pass on your feedback to him. Kind regards, Auction House
★★★★★ 5/5
Trustpilot8 days to complete the sale
I met with Lukas on a Tuesday to prepare the marketing, and 8 days later the deposit had been paid, and the property sold, before even going to auction.Selling via Auction House is very simple, and completely different to trying to sell the traditional way. Serious buyers, and a serious process. Buyers having to pay a deposit just takes all the stress and uncertainty out. No sale, no fee, so it's risk free. A big thanks to Lukas, who knows the market, and always kept me in the loop. A please to do business with.
Nicholas · 21 July 2024
Agent replied · 25 October 2024
Hi Nicholas, thanks for your fantastic review! We will pass your feedback on to Lukas and Auction House Staffordshire. Best, Auction House
★★★★★ 5/5
TrustpilotFantastic service from Ryan Gibb and…
Fantastic service from Ryan Gibb and George Elliot and the team. Sold my property in half a day! No hassle, had 4 buyers interested and one even offered me more money but I opted for the cash buyer.
Customer · 16 December 2025
Agent replied · 25 October 2024
Hi there, thank you for taking the time to leave this excellent feedback! We are delighted selling your property was a stress-free process with the help of the Auction House Scotland team. Best, Auction House
★★★★★ 5/5
TrustpilotThe whole process of selling was made…
The whole process of selling was made easy for us by a very approachable and professional team. Bryan was particularly helpful in giving good advice and taking trouble to achieve the best result with good humour and charm.
Camilla · 15 December 2025
Agent replied · 22 December 2025
Hi Camilla, it's fantastic to hear the team was approachable and professional! Thank you for taking the time to leave us this feedback. Best, Auction House
★★★★★ 5/5
TrustpilotAution house
Aution house, made selling my property so easy, they did absolutely everything, and they did it fast and efficiently. A special thank you to Sam, who sorted everything out, he answered all my calls and emails straight away,(even out of hours) every time. I would definitely recommend selling property through Auction house, they take away all the stress that comes from selling a house .
Jenny · 17 February 2025
Agent replied · 22 February 2025
Hi Jenny, we are delighted that it was easy to sell your property through us! Thanks for the recommendation. Best, Auction House
★★★★★ 5/5
TrustpilotExcellent experience
Mark Willett has been superb throughout the process. Communication has been excellent from start to finish, and at no point did I feel under any pressure.
Peter · 17 March 2026
Agent replied · 19 March 2026
Hi Peter, thanks very much for your fantastic review of Mark Willett in our Ipswich office! Best, Auction House
★★★★★ 1/5
TrustpilotMisleading offer in SE LOndon
Auction House are currently handling the online auction of a plot of land in SE London, which is being offered through Right Move - See Land for sale in Crookston Road, London, SE9 1YQ Price is amazing, but the offer is totally misleading and the images have been manipulated to make it seem as though a realistic bungalow is possible on the site. You'll notice that no floor plan of the 'suggested' building is provided. Have a close look at the size of real people in the photo's and the pavement which is 2m wide at the maximum. Also note that one photo seems to show vegetation behind the suggested building. In fact the back of the building would be embedded in the bank with no gap between. (No worries about damp there then!)Potential buyers might like to know that in fact the site is approximately 8' - 10'in depth and consists of a steep bank which serves to retain the houses above it. Houses - it should be pointed out - which are prone to subsidence because the clay hillside is subject to landslip in wet weather. In fact, in very wet weather, natural springs saturate the site.Potential buyers should note that Auction House are being very wary about suggesting that Planning Permission might be achievable. In fact this is because an application is highly unlikely to succeed due to huge local opposition.Auction House themselves may be innocent in this, as the property owners have tried to sell the land before - without success. However, Auction House should be more explicit about the deceptive nature of this offer. Perhaps they should at least put up a very large BUYER BEWARE disclaimer?See Land for sale in Crookston Road, London, SE9 1YQ
Tom · 10 June 2024
Agent replied · 25 October 2024
Hello Tom, thank you for feedback. We pride ourselves on providing transparent and accurate property information to the best of our knowledge. The property in question does have disclaimers stating that purchasers must make their own enquiries regarding development potential and that it is subject to planning permission, however we take on board your feedback and will ensure we carefully review the language used within our descriptions to avoid any confusion or misunderstanding. It is for the reasons you have mentioned that it is critical that any interested parties (for any auction lot), conduct their own due diligence so they can make an informed decision before bidding on an auction lot. All the best - Auction House UK
★★★★★ 1/5
TrustpilotMy brother and I recently bought a…
My brother and I recently bought a house in Barnsley, the keys have apparently been posted out to us by recorded delivery 4 days we were given no tracking number or any information, we have ask repeatedly for a some details and still received nothing, we have dealt with South Yorkshire auction house before and never had an issue but the keys were always kept by local estate agents.
Dan · 23 November 2024
Agent replied · 25 December 2024
Hi Dan,Thank you for your review.As requested, Bethany posted the keys on Friday by recorded delivery and updated you following this. Bethany had a family bereavement on Monday (yesterday) so unfortunately, we were not able to provide an update. However, Bethany has replied first thing this morning (Tuesday) upon her return to the office with the tracking information as requested.I believe the situation has now been resolved and no further action is required. If you feel your concerns have been effectively addressed, we'd appreciate you updating your review to reflect this. If this is not the case then please do contact our team directly and we'll be happy to assist. Kind regards, Auction House South Yorkshire
★★★★★ 5/5
TrustpilotSo helpful
I recently viewed a house for auction in Bedford. Me and my husband were a little uncertain as we have never gone down the auction route before but Shaz was amazing! He was really friendly as soon as we met him and he was so knowledgeable. He really knew his stuff, giving us advice on every aspect of the auction process and putting our minds at ease. Highly recommend to anyone, thank you Shaz :)
Sarah · 16 August 2024
Agent replied · 25 October 2024
Hi Sarah, thanks for your excellent review! Great to hear you received helpful advice to put your mind at ease about the auction process. Best, Auction House
★★★★★ 1/5
TrustpilotI owned a small commercial property and…
I owned a small commercial property and the tenant wanted to leave and gave three months notice so I thought I would try auction as an auction date was available two days after the tenant was leaving. I have never used an auction site before and told auction house this so I could get as much information as possible and I signed up with auction house. About 6 weeks from auction date (March 2024) I was getting a little concerned as I hadn't heard anything so sent an email to be told that nothing is done until the auction before is finished (March 2024) so left it at that. April arrived and still I hadn't heard anything and no photos etc had been taken so again contacted them. A couple of days later I was informed my property was listed, I was quite shocked as no one had been in contact re photos etc. I looked online and indeed my property was there and it had photos but no one had arranged this with me. I was under the impression that like an estate agent I would go through any photos and description and agree they were suitable but this did not happen. The pictures that auction house took were of extremely bad quality and did not show the property at its full potential, it was bin collection day and neighbouring properties had left their bins outside mine for collection. Auction house did not even move these so the front picture just showed the property with numerous bins outside making it look as if was always like that. If they had informed me someone was going to take photos I would have gone there to check everything etc, but they didn't. I also then went to check the property and found they had screwed a large auction house sign direct to the render on the outside, damaging the render. There is a large shop window right next to where they had put the sign so why couldn't they have just stuck a sign to the inside of the window instead of damaging my wall, by that time the sign was up and the damage already done so it wasn't worth talking down. About a week later I had a call from my tenant to say a potential buyer had been in and asked my tenant to pass their number to me. I rang this potential buyer and it appears she had seen the property as soon as it had gone on and wanted to buy the property before the auction so rang auction house to put forward an offer. The buyer was told by auction house that seller (me) had just put the property on and unlikely to be accepting offers. NO ONE from auction house notified me about this buyer or her offer, if she hadn't spoken to my tenant and left her number would I have ever known about her? The buyer was also disgusted that auction house had not told me about her. As it was the buyer and I sorted out a price between us and she did actually go on to buy the property. I found I had terrible service from auction house,they simply did not keep me informed and did not tell me about this buyer and also damaged my property. The worst part is they charge for this so called service!!! Definitely would not use again.
Project · 10 May 2024
Agent replied · 25 October 2024
We are sorry you feel our service was not up to our usual high standards and although we accept the sale was not as you would have liked we did introduce the eventual purchaser who exchanged under auction rules. The fact that she negotiated with you direct was not our preference and we have learned from your experience to ensure our communication improves. We have also spoken with our board company to ensure they do not cause any damage whilst erecting signs in the future.Thank you for your review, we take all comments seriously and once again apologise if you feel we did not deliver the appropriate service on this occasion. Kind regardsAuction House East Anglia
★★★★★ 5/5
TrustpilotSelling
A very easy process from start to finish. I had a Victorian house split into three flats to sell. Tge agent went out to view and appraise the property, there was no need for me to be present and as I had had previous dealings I felt happy not being there. There was then a discussion as to the guide price. Watching / Listening to the auction online wasn't as fun as being there in person but the auction was easy to follow. The property was unsold during the auction as it didn't meet my reserve but two hours after an offer was made and I accepted. This is a hassle free way to sell. Worthwhile thinking about it.
Matthew · 9 May 2024
Agent replied · 25 October 2024
Thank you for your review of Auction House. We are so pleased to hear you found the process very easy from start to finish. All the best - Lauren
★★★★★ 5/5
TrustpilotNoah Meranda went above and beyond
Noah Meranda went above and beyond! A true asset to AHL!
Juliette · 15 June 2026
Agent replied · 22 June 2026
Hi Juliette, thank you for your fantastic five-star review! We are so pleased to hear about your exceptional experience and are so glad Noah could provide such dedicated support during a challenging time. Best, Auction House
★★★★★ 5/5
TrustpilotFrom first contact through to sale…
From first contact through to sale completion Mark Upston was considerate knowledgeable and kind- understanding the stress and pressure which came for me with my first experience of selling by auction I was quickly able and very happy to leave things in his capable hands He kept me up to date throughout the process and was always available for any questions or reassurance Thankyou for professional job Mark handled with kindness and consideration
Customer · 28 August 2024
Agent replied · 25 October 2024
Hi Sally, thanks for leaving a positive review. It's great to hear of the professionalism that you received from Mark in the East Anglia team. Best, Auction House
★★★★★ 5/5
TrustpilotExceptional experience with Auction House North Wales and Dan
My experience as a buyer with Dan at Auction House North Wales has been nothing short of exceptional. Dan's professionalism, knowledge and dedication to his clients truly set him apart in the real estate industry.Dan's expertise in real estate auctions is truly impressive. He has a deep understanding of the market and the properties available for sale, which has been invaluable in helping me navigate the auction process with confidence. Dan's insights and guidance have been instrumental in helping me make informed decisions and secure properties that meet my needs.What stands out most about Dan is his outstanding customer service. He is always responsive, reliable, and goes above and beyond to ensure that my buying experience is smooth and successful. Dan takes the time to listen to my requirements and preferences, and he works tirelessly to help me achieve my real estate goals.Thanks to Dan's expertise and dedication, I have been able to acquire remarkable properties through Auction House North Wales. I highly recommend Dan to anyone looking for a trusted and knowledgeable professional in the real estate auction industry. Thank you, Dan, for your exceptional service and for making the real estate auction process a positive and rewarding experience!
Mr · 25 April 2024
Agent replied · 25 October 2024
Thank you for your review of Dan & Auction House. We are so pleased to hear Dan provided you with an exceptional experience. Thank you for recommending us; we look forward to helping you again. All the best - Lauren
★★★★★ 5/5
TrustpilotA big thank you to Dan at Auction…
A big thank you to Dan at Auction House. Throughout the whole selling process I felt he took special interest in not only achieving the sale but keeping me updated and informed of progress at all times. Over the years I have sold many houses with differing experiences, but I have to say that Dan is up there as one of the best. This sale had its challenges but Dan's quick understanding of all the issues and his willingness to assist with whatever was required has to be complimented.
Ruth · 19 April 2024
Agent replied · 25 October 2024
Thank you Ruth for your review of Dan & Auction House. We are so pleased to hear Dan provided you a 5 star experience. All the best - Lauren
★★★★★ 5/5
TrustpilotI had a great experience with Auction…
I had a great experience with Auction house. After a period of no movement on the sale of my property and subsequent damage to my property, I was scratching my head as to who to use. Auction house were recommended to me and they did not disappoint. Jenny was positive, helpful & encouraging, all the things you need in my scenario. With the property now sold, I couldn’t be happier.
John · 7 October 2024
Agent replied · 25 October 2024
Hi John, thanks very much for taking the time to leave a review. It's great to hear of your positive experience selling your property with Jenny in the East Anglia team! Best, Auction House
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