Swetenhams Chester reviews

★★★★★ 1/5

Trustpilot

I am a private landlord

I am a private landlord, and have managed my own property for almost 10 years.

J · 25 August 2026

★★★★★ 5/5

Google

It was an amazing experience renting from Swetenhams agency with the assistance of Harry Jones and Ed Brown. They were so supportive, patient, and kind. Thank you so much for the great service, answering all my questions, and giving me the assistance I needed. I would highly recommend dealing with them.

Rosso · 3 November 2024

★★★★★ 5/5

Google

We have recently purchased a property through Swetenhams and it was a pleasure. Molly and Jo has been exceptional in supporting us with the purchase. As the estate agent (Molly) and mortgage team (Jo) has been from Swetanhams it was really easy for me to coordinate. All communications were exceptional. They coordinated well with the Solicitor and the Structural Surveyors as well. It was a hassle free purchase. Thanks once again

Deepak · 20 September 2023

★★★★★ 5/5

Yell

outstanding service

After having some initial problems with our building society, Swetenhams were recommended to us.I'm so glad they were - our mortgage consultant Mr Charles Oakes was a dream to work with - he was extremely helpful, professional & made the whole process very easy for us, taking over all communications with both the seller & the building society he recommended for our loan requirements & our solicitor. His product knowledge was vast, we can't praise him enough for the work he did on our behalf & the service that he gave.The service & advice he gave was 100 %. I would definitely recommend both Charles & the Company to friends & colleagues.

JulieR-386 · 6 August 2019

★★★★★ 1/5

Google

A developers point of view here : We initially advertised 2 large executive houses with Swetenhams on an off-plan basis about 18 months ago. They took some initial photographs of the houses when they were shell's and never returned for updated photo's until the first one was finished which is mildly understandable however we weren't impressed with the zero interest they managed to generate so discussed the possibility of joint-agency. At this point Swetenhams played the contract card and said we'd signed up to sole agency (one of our partners hadn't read the finer detail when signing a contract a whole year after they first slapped a photo on Rightmove). After some negotiations with new girl Lauren who apologised for the lack of action blaming her predecessors they agreed to allow us to bring on another Estate Agent. Since then this new Estate Agent has sold the unfinished house and had multiple offers and viewings on the completed one compared to 1 (ONE) from Swetenhams and that was someone who contacted them for a quicker appointment as the more efficient agent wasn't available immediately for a viewing. In fact this individual eventually moved their dealings from Swetenhams as well due to inadequate performance. I emailed Lauren on the 19th June asking for an update - no response. I emailed again on the 19th July, this time receiving an out of office from Nicola, again no response. I rang Swetenhams up yesterday to discover that Lauren left the firm a while back and I needed to speak to Ben who was off sick but was back in today. Ben was due to call me this morning but after calling in again I've discovered that they've had their morning meeting and he's now gone out on appointments. I've dealt with some really poor companies over the years but Swetenhams really are up there with the very worst. I have no personal grievances with this firm and have never met any of their staff myself. ZERO for EFFORT, ZERO for COMMUNICATION, ZERO OVERALL they really are that bad.

Andrew · 18 June 2019

★★★★★ 5/5

Yell

Proactive and efficient

My partner and I were made unintentional landlords in 2018 due to an international relocation opportunity. We decided to enroll the services of Swetenhams Chester branch to find a tenant and manage our property in Chester for the duration of our expatriation. We would like to share our experiences with this company. Swetenhams we extremely proactive in launching our property on the letting market. The initial discussion with letting agent Fraser Purell was highly professional and made us feel very comfortable and reassured we were in good hands. Swetenhams found us an excellent tenant within weeks and respected our personal deadline to ensure we were able to keep our mortgage payments covered. In addition, the initial forecasted price per month Swetenhams identified for the property was achieved. This process was managed superbly and there is no doubt that Swetenhams have the competence to market a property with a secure commitment on time and cost.

AdamM-477 · 3 June 2019

★★★★★ 5/5

Google

Been a fast and lovely experience. Answered all questions and helped work around my busy schedule, this was very accommodating and much appreciated. Thayf Ullah was especially helpful no matter the question or request. Thank you for a great experience.

Alex · 17 June 2021

★★★★★ 5/5

Google

First class service from start to finish. Gerry was so helpful and understanding. I wouldnt hesitate to recommend

NIKKI · 20 October 2023

★★★★★ 5/5

Google

Very impressed with Swetenhams in Chester. Nathan and the lettings team were very attentive and followed up very well. Very professional and will likely work with them again. We opted for a ''Let Only'' service for personal reasons but for the next property we'll likely go with a fully managed service. Thanks Nathan!

Toby · 17 June 2023

★★★★★ 5/5

Google

Absolutely faultless service, the whole team, Martin, Molly and Jake have been professional throughout, we have been on a journey with our property sale, and they have delivered every time, highly recommend. If I could give more starts I would, thank you team Chester ❤️

Amy · 16 October 2024

★★★★★ 5/5

Google

Ed and Gerry were a great help and made the whole moving process very easy. Would highly recommend renting through them and will come back to them next time I am looking.

Oscar · 26 June 2024

★★★★★ 5/5

Google

Had a great experience through the house finding and buying process, Berri was wonderful.

Edward · 21 August 2023

★★★★★ 5/5

Google

“Ms. Amy provided us with valuable assistance

Edd · 18 November 2025

★★★★★ 5/5

Trustpilot

Absolutely fantastic

Absolutely fantastic, professional and "gentlemanly" service from Ryan Squirrel at the Winsford branch. We are not yet over the line due to delays at the sellers end and general Solicitor malaise but Ryan has accompanied several viewings of the property for us as well as letting in trades to enable them to quote. Will definitely keep in touch and seek Ryan's help in the future. You are lucky to have him Swetenhams!

Angela · 20 October 2024

★★★★★ 1/5

Google

I have had an absolutely awful experience, our remortgage through Sequence at Swetenhams was an ordeal. Our application for remortgage was incorrectly submitted leading to almost two thousand pounds of early repayment charges being applied erroneously. After nine hours of phone calls, countless emails and over three weeks of waiting I have managed to resolve the issue myself. I submitted a formal complaint but no responsibility for the mishandling of our remortgage my distress and inconvenience has been taken, the blame is being placed on the lenders and solicitors. The lenders and solicitors advised me that they acted on the documentation provided and requested by the advisor from Swetenhams - but I have been informed by Swetenhams I will have to approach the ombudsman for any further action to be taken. I was also advised by the solicitors that a copy of the completion document was sent to our advisor prior to completion to be checked - so even at this stage the mistake could have been resolved with the proper care and attention. This ordeal has been incredibly stressful and exhausting, I have a very young baby and have had to ask my childcare bubble to provide care to give me the time needed to sort out all the complications I was left with after this remortgage process.

Kathleen · 17 June 2021

★★★★★ 5/5

Google

Fantastic service from the Chester office and Clare Beattie in particular who was brilliant at keeping us informed throughout the sale process. Knowledgeable and unflappable, with a kindly manner, Clare is unfailingly prompt and polite - a true professional and a pleasure to do business with

Jill · 17 June 2023

★★★★★ 5/5

Google

I am so happy with my dealings with Georgia the mortgage broker. She remained incredibly calm during a time I needed that most. Efficient and clear communication made the process so smooth. I will always be grateful to Georgia, this is going to change my life in so many positive ways. I would highly recommend Georgia.

Roslyn · 17 June 2022

★★★★★ 5/5

Google

Swetenhams in Chester were a great lettings agents to work with as it was very quick and simple! Sarah, Nathan & Jack have all been very helpful and have made the process as easy and stress free as possible. Thanks guys 🙏 …

Milly · 17 June 2023

★★★★★ 5/5

Google

Extremely helpful staff at Swetenhams. Answered all of my queries quickly, always friendly, and moved me into my new flat as quickly as possible. Thank you team, especially Thayf & Fraser:)

Lauren · 17 June 2020

★★★★★ 5/5

Google

Great communication from start to finish. The process was very smooth and I was routinely updated throughout. A special thanks to Ed and Gerry who were amazing and made things as easy and straightforwards as possible.

Miles.11 · 23 September 2024

★★★★★ 5/5

Google

Very efficient and super helpful staff in the rental team. Nothing was too much trouble and even with the current climate managed to find a tenant for our house within a couple of days. Thaif is amazing and answered all my queries and helped me along the way. Thank you for everything you done for us.PositiveResponsiveness, Quality, Professionalism

Becki · 17 June 2021

★★★★★ 1/5

Google

Outstanding company representation from Jack Royle & Nathan Davies. Impeccable service (5 Stars) Update (13.07.22) - Stars going down to 1 as Sarah Kay is completely inept in her current role there. Never come across such inefficiency in a person before

Trevor · 17 June 2023

★★★★★ 5/5

Google

They saved our lives!! My partner and i were let down 2 days before we were meant to get the keys to a different place with different agents due to the landlord pulling out. We were hurriedly looking online for somewhere we could rent instead, this was a Wednesday and we wanted to be in somewhere by the weekend. We found a lovely little flat on the market for rent, i knew it was in a popular area but thought I'd give it a try in seeing if they had any viewing for the evening. I got put through to a lovely gentleman called Fraser, i explained our situation and he got us a viewing that evening! After viewing the property we knew that we were going to have it. we told Fraser that we wouldn't be messing about and wanted in as soon as possible.... Before i know it, it's Friday, my partner and i are in the office paying the deposit and collecting the keys. Quick. Easy. Boom just like that! After being let down such short notice they managed to get us in with all the paperwork done in 2 days. I would hands down recommend over any other agents we have dealt with and could not thank them all enough for how much they helped and how quick and easy they made the whole process!!

Tarnia · 18 June 2019

★★★★★ 5/5

Google

I couldn't be happier with my experience so far with Berri at Swetenhams Chester! She is extremely professional and is so knowledgeable on the properties she has shown me so far. We haven't found the right property from myself yet but I have no doubt that Berri will help me find my dream home!

Sian · 21 August 2023