Every review we hold for the Chester office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe had a very positive experience using National Residential
We had a very positive experience using national residential. It was a pleasure to work with the staff in the team. From day one the communication was constant, and during the selling process Tom remained very professional and guided me through the bidding to get the best deal to suit our needs. It was a seamless approach, and I would like to thank the team for all their hard work. We would definitely use them again and recommend to friends and family. Great experience!! 😃
Miss · 3 October 2021
Agent replied · 11 June 2024
Hi Amanda, thanks for your kind review and I'm glad we could get your property sold quickly and secured with a long-stop completion for when your new property was ready to move into. I hope you love your new home and thanks again, David and the NatRes team
★★★★★ 5/5
TrustpilotThe best service I’ve ever had
The best service I’ve ever had when purchasing anything and David went to lengths to help that he really didn’t have to but I’m grateful that he did and would recommend his company to anyone.Thank you for everything Shane
Shane · 4 December 2019
Agent replied · 11 June 2024
Hi Shane, thanks for your very kind review. You also worked hard getting the finance in place and resolving the issues raised by solicitors and broker. We really all wish you the very best with your project - its a large and great house with amazing potential so all the best to you. Many thanks, National Residential
★★★★★ 5/5
GoogleFrom the moment I contacted the team at National Residential they were with me all the way. We agreed a valuation, and as I do not live in the UK they took care of all viewings and access to the house. If I had any questions they were there to help and I cannot praise them highly enough. I would recommend National Residential to everyone.
Pete · 12 June 2023
Agent replied · 11 June 2024
Hi Mike, thanks for your kind review. With your help we sold your property to you in just 3 days and completed 67 days later. Well done and wish you all the best for the future. Thanks again, David (Director) and the NatRes team
★★★★★ 5/5
TrustpilotReally impressed with National Residential
Really impressed with David and his team. I had a difficult property to sell which involved an uncooperative sitting tenant and persistent lockdown due to the pandemic. Well done and I highly recommend National Residential!
Ti · 8 February 2021
Agent replied · 11 June 2024
Hi Terence, thanks for your kind review. We had some challenges and delays with resolving your tenant issues but finally got a buyer to purchase even through your tenant would not allow access. Thanks again and good luck. David and the NatRes team
★★★★★ 5/5
TrustpilotThe staff were prompt and honest
The staff were prompt and honest
Very East to talk to and get on with.
Highly recommend
Humber · 29 May 2026
★★★★★ 5/5
GoogleDavid and his team was absolutely amazing from start to finish and went above and beyond the whole journey of my purchase. I will definitely use them again for future purchases and sales. Thank you again
Shane
Shane · 12 June 2020
Agent replied · 11 June 2024
Hi Shane, thanks for your very kind review. You also worked hard getting the finance in place and resolving the issues raised by solicitors and broker. We really all wish you the very best with your project - its a large and great house with amazing potential so all the best to you. Many thanks, National Residential
★★★★★ 1/5
TrustpilotBeware hidden charges
Beware hidden charges. Landlord Sales Agency got an offer at auction, but wanted me to pay £10,000 (about 8%) "towards their costs" before they would let me proceed. Nothing in the documentation prepared me for that, so I said no. I have now sold elsewhere and got a much better price at a much lower fee.
Customer · 30 May 2025
★★★★★ 5/5
GoogleSatisfied client.
I sold my rental flat in London in July through National residential.
They did exactly what they said they would. The flat sold on the first viewing for the agreed price. A hassle free experience, I will definitely use them again. They have a strong team with a different expert for each step of the process.
Louisa · 14 November 2023
Agent replied · 11 June 2024
Hi Louisa, thanks for your kind review and for choosing ourselves to sell and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
★★★★★ 5/5
TrustpilotProperty purchase
I recently bought a property through national residential, having not dealt with them in the past or hearing that much about them I can’t stress how professional and easy the whole process was, from start to finish I couldn’t fault a thing. Every question I had was met with a quick response and they regularly updated me on where we were plus I could complete on the property much quicker than usually. 5 stars thank you.Stephen
Stephen · 20 February 2022
Agent replied · 11 June 2024
Hi Stephenthanks so much for your very kind review. We wish you well for the future with your new property. All the best Rachel, Tom and the NatRes team
★★★★★ 5/5
Google10 out of 10 stars for the company. I wish I could give more stars to National Residential for their staff to work very efficiently. As a first time buyer, I was very nervous and upset but National residential company staff was always there to help and guide me in every aspect of my purchase. At the end of October, we called to book an appointment but I think no one was in office at that time but after a while called me back and promptly booked an appointment. After that, we liked the house and quick response to call and very friendly staff helped us to buy our first house. The staff stayed in touch with us throughout our buying house contract until we got the keys to our house. Even after that, they sent us best wishes msg for a new home. I want to convey my special thanks to National Residential trough this platform and best wishes for their company. Best estate agent company deserve more than 10 stars.
Your wellwisher
Mubbshar ButtPositiveResponsiveness, Quality, Professionalism, Value
Mob · 12 June 2021
Agent replied · 11 June 2024
Hi Mubbshar, thank for your 'too-kind' review! With your help we were able to sell this property in just 9 days and complete in 35 days. The seller also very happy! I hope you love your new home. Thanks, David and the NatRes Team
★★★★★ 5/5
GoogleBeing the first time for myself buying a house, I was rather nervous of the process but National Residents helped me get the house as fast as possible. They constantly were updating me on the process from their end, and when they didn’t hear anything from me for a while they were checking for updates my end. The customer service was spot on.
All in All, national residents really pushed for the sale of the house to be as fast as possible, and would be a recommendation for anyone who wants a fast house sale, or a pleasant process with estate agent.PositiveResponsiveness, Quality, Professionalism, Value
Kyle · 12 June 2021
Agent replied · 11 June 2024
Hi Kyle, thanks for your kind review. We had lengthy delays with your completion - partly due to your lender taking time to approve the Coal Mining Report - but we got there in the end. Thanks for staying proactive throughout! We all wish you well in your new home and have a fab Xmas holiday. David and the Team
★★★★★ 5/5
GoogleWe were the buyer and we're happy to recommend National Residential for property purchases.
They handled the initial price negotiations well and although their process deadlines are quite aggressive by estate agent standards, I think they are probably effective in speeding up sales and weeding out buyers who are not serious or have slow solicitors. Importantly there was sufficient flexibility in these deadlines to allow us to complete necessary due diligence on the property.
Phone calls were answered quickly, everyone I spoke to was knowledgeable about their area and when action was required, it was done quickly and effectively. Despite a delay due to the Christmas break, I was impressed how quickly the sale proceeded.
If I see another property with them, I would definitely take a look and wouldn't hesitate to put in an offer if the property was suitable.
Hywel · 12 June 2021
Agent replied · 11 June 2024
Hi Hywel, thanks for your kind review and being proactive so we were able to complete as fast as posisble. We had some challenges and delays with resolving the new the lease and you were patient and helpful. Thanks again and good luck. David and the NatRes team
★★★★★ 5/5
GoogleGreat Experience!
All team very helpful all throughout the process.
Definitely Recommend!If to buy again would be looking on there website again!Online auction may sound scary, but from my experience quick. Well organized sale. Thanks Guys!
Marius · 12 June 2020
Agent replied · 11 June 2024
Hi Marius, thanks for your kind review and for being so patient and proactive trhoughout the sale process. good luck with your new home. National Residential
★★★★★ 5/5
TrustpilotI have purchased the property
I have purchased the property, during the purchase I had lots of challenges. Bust the team was very supportive and efficient. Big thank you to Rachel Davies and her team.
Saleema · 5 October 2021
Agent replied · 11 June 2024
Hi Salema, thanks for your kind review and I'm glad we could get your property purchase completed. I hope all is going well. Thanks again, David and the NatRes team
★★★★★ 5/5
TrustpilotI and my wife recently bought a house…
I and my wife recently bought a house through National Residential. We had no problems at all. Everything went well and quickly. Nice and professional service. Once again thanks to whole team especially David. I really recommend.
Dariusz · 18 December 2019
Agent replied · 11 June 2024
Hi Dariusz and Anna, thanks for your kind review and we all really wish you both the very best of luck in your new home. All the best for 2020. National Residential
★★★★★ 3/5
TrustpilotA little bit disappointed
A little bit disappointed, I went to see a property, and the viewing has been cancelled. There was a lack of communication.But I appreciate the thing that a compensation of 25£ has been made for this inconvenience.
Robert · 21 November 2019
Agent replied · 11 June 2024
Hi Robert, thanks for your feedback. Apologies for the appointment problem - due to the tenant being in bed! We only found out when our agent conducting the viewing arrived and the tenant would not allow access. We dealt with is quickly and offered all the buyers who turned up £25 in compensation for the time/journey. These things happen but at least unlike other agents we offer to compensate our buyers. Hope we can do better next time. Thanks again, National Residential
★★★★★ 5/5
GoogleI’m writing my review as I’m absolutely delighted to know that there are companies in this industry that excel in their trade & their customer service goes beyond the completion . …
Sally · 13 January 2026
★★★★★ 4/5
TrustpilotVery easy process
Very easy process, made my offer had it accepted and it was as simple as that, very knowledgable people in National Residential made the process very easy
Celtic · 20 February 2022
Agent replied · 11 June 2024
Hithanks so much for your very kind review. We wish you well for the future with your new property. All the best Rachel, Tom and the NatRes team
★★★★★ 5/5
TrustpilotNational Residential 👍
National Residential were brilliant in their quick correspodence and always very professional. Thoroughly experienced agents who are aware and sensitive to each clients' specific needs. Patient and invaluably supportive; greatly appreciated by a first time buyer.
Forida · 26 January 2020
Agent replied · 11 June 2024
Hi Forida, thanks so much for your kind review. Your lender put us all through our paces - they were very thorough - but we got there in the end and thanks for all your help along the way. Good luck with your invetsment and keep in touch. Manyt hanks, National Residential
★★★★★ 5/5
TrustpilotI would like professionalism at its best!
I would like to thank National Residential for their help with selling my property, as with many house sales there were challenges to overcome but their professionalism and tenacity to deal with these obstacles gave me confidence and peace of mind in their ability to manage these challenges professionally and that was not misplaced. I would wholeheartedly recommend them to anyone who doesn’t want the hassle with managing the the sale of there house. I would like to say a big thank you to all the staff for there time and patience Lauren
Lauren · 22 January 2021
Agent replied · 11 June 2024
Hi Lauren, thanks for your kind review. We had some challenges and delays with resolving the structural issues but we got there in the end with your help. Thanks again and good luck. David and the NatRes team
★★★★★ 1/5
TrustpilotDon't bother wasting your time
Don't bother wasting your time trying to sell to/with this company. The company offers a disgustingly low amount, miss out key property features, change the valuation price in under 2 hours and the supposed "valuation" team are unable to accurately value your house. If you want a sale and you are not desperate, use a traditional estate agent instead. Scratch that - even if I was desperate - I wouldn't use this company!FURTHER UPDATE - PLEASE READ! In response to the company's reply below, please note that I was firstly offered 185K, the number of viewers was actually 9-15 (so clearly the facts below are incorrect) and then subsequently this price was reduced by 10K (now 175K) in under 2 hours! After Adil consulted with the person who remains unnamed, may I add, I was then told he "overlooked" a garage and a driveway that is clearly visible in the first image on Rightmove. Is this such a thorough job?? I think not. Further to this, Tom, the Sales Manager, himself, then asked if I would be willing to remove this review? I think that says a lot about this company... I should also add that other properties in the area have recently sold for around £235K - so, again, clearly shows a lack of valuation knowledge! Not to mention, the sales manager himself admitted "I do apologise for the service received earlier". I think this shows that even your own staff thought the service offered was substandard and definitely not an unfair or an unwarranted review! They even agreed that they would be equally as disappointed. With this in mind, I will therefore not be removing/upgrading the review and would only downgrade to 0 stars if I could!
Andy · 24 December 2020
Agent replied · 11 June 2024
Hi AndyTom and Adil both contacted you again to ask you to update or remove your review as we believed it was incorrect and unfair. Especially as I personally assisted a new member of our team to do his valuation and Adil called you back to explain. Regardless, I hope you get the price you are looking for.Your property has been unsold for 2 months at £200K because it is not in the same condition as those that sell for more. We run an auction and advised you it would sell for no mortgage than £180-185K in 28 days. You might sell for £190K in 3-6 months. This is our opinion borne out by the facts.I personally took the time to go through your sale with Adil who is doing valuation training l as I live off Hough Green in Chester and not far from your property.1. This 3 bed semi property STC £165K https://www.rightmove.co.uk/properties/73500550#/ - 2. Your property https://www.rightmove.co.uk/properties/86412130#/ - unsold at £200K3. This one STC at £219K https://www.rightmove.co.uk/properties/79796407#/ - this has conservatory; a block paved drive, large garage and decking. This adds about £10K for the conservatory; and £15-20K for the garage and the block paving and decking. So, we would expect your to sell for around £185-190K in comparison In addition working on these 3 comparable I also asked Adil how many viewings you received at £200K in the last 2 months. Adil mentioned this was 6. For a property to sell for the price its on the market for we expect 6 viewings/month so from your number of viewings this also suggested you would sell for £185-190K through the estate agent within 3-6 months.If a property sells for £185-190K through an agent in 3-6 months, then through our online auction we would sell for £175-180 in 28 days, hence Adil offered leaving you with a new price of around £175K net fixed price (as we pay legal fees and don’t charge agents fees) and this is a fair offer to make looking at the valuations.So, Adil did a thorough job on the valuation but called you back to double check some facts and t ask whether you could work with this price. I believe he has done a good job and I personally helped him do it. Maybe emailing this valuation information would have helped you understand it more, but most clients don’t ask for it so its not something we email every time.I would like to ask that you reconsider removing or updating your 1* review as we do thorough jobs with every aspect of our work but maybe we could have done a little better in our communication this time?
★★★★★ 5/5
TrustpilotThank you national residential
Thank you national residential. I always use this company to buy or sell property. A special thank you to clare and Tom who have kept me informed every step of the way. There are not many companies that go above and beyond like these guys. Keep up the excellent work.
Antony · 4 July 2025
★★★★★ 5/5
TrustpilotI wish I could give more stars to…
I wish I could give more stars to National Residential for their staff to work very efficiently. At the end of October, we called to book an appointment but I think no one was in office at that time but after a while called me back and promptly booked an appointment. After that, we liked the house and quick response to call and very friendly staff helped us to buy our first house. The staff stayed in touch with us throughout our buying house contract until we got the keys to our house. Even after that, they sent us best wishes msg for a new home. I want to convey my special thanks to National Residential trough this platform and best wishes for their company. Best estate agent company deserve more than 10 stars.Your sincerely Mubbshar Butt
Mubbshar · 15 December 2020
Agent replied · 11 June 2024
Hi Mubbshar, thank for your 'too-kind' review! With your help we were able to sell this property in just 9 days and complete in 35 days. The seller also very happy! I hope you love your new home. Thanks, David and the NatRes Team
★★★★★ 5/5
GoogleExperience was satisfying
MINISTER · 12 February 2024
Agent replied · 11 June 2024
Thank you so much for your kind review Minister, we are so happy you are pleased with our service. Thank you again David (Director) and the Nat Res Team
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