Every review we hold for the Chester office, from every platform, shown as written. First names only.
★★★★★ 5/5
Googlewe recently refurbished a property and struggled to place a tenant with another agent. Leaders placed a card through the door and we explored them as a service provider. We were very impressed with the site visit and their credentials, where we had a void for over 8 weeks, it was filled in within 48hrs and i happy with our new tenant they have placed. The fees are worth the effort and we look forward to a long last relationship with Francesca and the teamPositiveProfessionalism
David · 22 June 2021
Agent replied · 21 June 2024
Dear David Johnston,
Thank you for the great review of our Leaders Estate Agents Chester team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleWe had a few teething issues when moving into the property with a colleague that no longer works there, but since we have been looked after by Paula, our move out process couldn't have been smoother. She's been really communicative, very professional and most importantly very friendly. Big thank you to her for making our move out so smooth and for all of her support, she really is a credit to Leaders!PositiveResponsiveness, Professionalism
Esme · 22 June 2022
Agent replied · 21 June 2024
Dear Esme Tyler,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Fran Hughes
★★★★★ 5/5
GoogleKirsty and the team were very helpful and took phone calls from me to guide me through the rental process. overall i was happy with the service.
Gregory · 12 January 2022
Agent replied · 11 January 2025
If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
★★★★★ 5/5
GoogleMolly at the leaders have been amazing and so helpful in my home search and facilitated me amazingly with all the queries and guided me through. I requested an early move in date and she helped me with that and made sure that i moved in by that date..
Kashif · 11 July 2025
★★★★★ 5/5
GoogleFull recommened! It is frustrating to set up all these things when renting a new home in a different city. But Leaders do make this easier. During my rental process, Holly has helped me a lot. She is very professional and supportive!
YIRUI · 24 July 2024
Agent replied · 23 August 2024
Dear Yirui Wang
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
Googlei did my college work experience here. all the staff are lovely and i learned a lot from spending a week here. tasks are done efficiently and people are treated with respect, patience and kindness.
Sophie · 9 November 2024
Agent replied · 9 December 2024
Dear Sophie Hollins
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GooglePaula is an excellent Property Manager, very knowledgeable and thorough in looking after my property and dealing with any issues arisingPositiveResponsiveness, Professionalism
Colin · 22 June 2022
Agent replied · 21 June 2024
Dear Colin Mckendrick,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI have used Leaders for both renting a flat for the past year and now buying a home through them. Very easy to deal with throughout, easy to contact, and personable throughout. Highly recommend their services.
NWB · 19 October 2024
Agent replied · 9 November 2024
Dear Nwb 83
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAbsolutely amazing service from Helen. Always quick to respond to any queries or issues. Proffesional service and very efficient. Highly recommend leaders. Thank you Helen and team!!PositiveResponsiveness, Professionalism
Sean · 22 June 2021
Agent replied · 21 June 2024
Hi Sean Mccarry,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Chester. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI can not recommend Leaders Chester enough. Helen was professional, had great communication and made the process of moving in a breeze. Thank you so much 😊PositiveResponsiveness, Professionalism
Caroline · 22 June 2021
Agent replied · 21 June 2024
Dear Caroline Dervan,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Chester. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleAmazing experience, Helen has been endlessly helpful with any questions or queries we’ve had with our first ever move! Could not rate Leaders, or Helen, any more highly!
Chris · 22 June 2021
Agent replied · 21 June 2024
Hello Chris Dowling
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleWe have been working alongside Sully, Joshua and Paula for a few months now, all are very quick at replying to any questions we have, communication is always great, never had an issue with any of them.
Would highly recommended working or dealing with any of these to anyone.
Leo · 22 February 2024
Agent replied · 21 June 2024
Dear Leo Dunn
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe team at leaders Chester are very friendly, professional and informative, they answered any and all questions quickly and without hassle, even when having to speak to the landlord or the referencing company, they have made the renting process easy and stress free and were very friendly from the start and it was one of the main reasons we decided to rent with them.
Amazing work on their behalf would recommend to anyone.PositiveResponsiveness, Quality, Professionalism
James · 22 June 2021
Agent replied · 21 June 2024
Dear James Crawley!
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Chester branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Relations Team
★★★★★ 5/5
GoogleFrom the first contact with one of the housing Agent( Michelle) till I moved into my new property. She was there helping and making sure things went well. Their documentation is easy and very straightforward. Above all the experience had been wonderful.
Imoleayo · 12 June 2024
Agent replied · 9 December 2024
Dear Hi_mole
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleThey say you can’t choose your family. That’s also true with landlords. These guys are real see you next Tuesdays. Wouldn’t recommend to my worst enemy. I wasn’t going to qualify my statement but I figured I should.
1) A large piece of pine furniture was left in one of the bedrooms despite the house being described as unfurnished on website. When challenged and asked to remove, Leaders declined and explained that it came with the house. Description of the house was conveniently changed on inventory which was sent to me a few weeks after moving in.
2) It took an age for the garden gate to be repaired after the storms in January and even longer for a garden fence panel to be replaced.
3) They’re extremely strict during check out inspection and attribute every little defect to the last people living there. My very very strong advice is to photograph everything. Make very detailed lists of everything because expect a lot of issues to be identified when you leave.
David · 23 June 2019
Agent replied · 21 June 2024
Hi there, we are saddened to read of the negative experience that you have had when renting through Leaders Chester. As a business we consistently strive for exceptional service so we are disappointed to read that you did not receive this from us on this occasion. We would really like to investigate your concerns further to see if we are able to improve your experience although sadly we are unable to locate you on our system, please can you provide your name as well as the address of the property that these issues are in relation to? By providing the above it will allow me the opportunity to look into your issues further. I can be contacted at customerservice@leaders.co.uk or on 01344758596. Kind Regards, Joe Leaders
★★★★★ 1/5
GoogleDo NOT rent or buy from Leaders Chester. Absolute chaos throughout the entire experience. Take pictures of EVERYTHING when you move in and make sure the dates are on everything. They did not have an inventory for our property (unbelievable) and thought it best to blame us for all the flaws that were there when we moved in. So unprofessional. I suggest Leaders Chester hire a branch manager, start fresh with staff and get everybody trained properly so that they can answer simple questions without the response of “uuuuurrrrm”. Will be telling everyone we know about this experience.
Soph · 23 June 2019
Agent replied · 21 June 2024
Hi there, thank you for your review, we appreciate your honest feedback. We are very sorry to hear of the negative service you feel you have received from us. Naturally, we would really like to investigate your concerns further however am unable to locate you on our system, please can you provide your full name and the address of the property that these issues are in relation to so I am able to locate you on our system? This will allow me the opportunity to get in touch with you, discuss with the team and see what we can do to try and improve your experience. You can either respond to this review directly, write to me at customerservice@leaders.co.uk or phone me on 01344758596 if you wish to discuss this. Kind Regards, Joe Gilliland Customer Care Manager
★★★★★ 1/5
GoogleBeing relatively new to buying a property I was optimistic and a bit apprehensive at the same time. When we had an offer accepted through Leaders,and received a memorandum of sale - myself and my family were really excited. I explained I was newish to the 'scene' and often asked what the next process was. Firstly we were encouraged to have leaders 'in house' solicitors which I originally agreed to however ,was to learn that the quotes were incorrect and then inflated on agreement. Also classed as 'in house' is based in Leicester so I would not recommend this service to anyone. However contacts were made and property valuations arranged. With Chester being a small community , we got wind that viewings were still commencing on the property. I spoke to leaders to challenge this and was updated that the vendor was still happy to have the property 'available' and would do so unitll contracts were exchanged. Call it naive or ethical , I was under the impression once a sale was accepted this was just that. Being new to the process it would have been amazing to have this communicated to us , sadly this was not.Only three weeks later from having a memorandum of sale - we were informed of another offer on the property and advised to postpone our booked evaluation, that was subsequently happening the day after. To my disbelief I challenged this and felt that feeding back to other inerested parties could have been met with a 'sorry a sale is agreed on that' sadly- customer service and decency are not evident at Leaders. We invested time , money and faith in Leaders and sadly let down. My belief is it all happens for a reason and I would not reccomend Leaders or use them again.
Kearns · 23 June 2019
Agent replied · 21 June 2024
Hi there, we are very sorry to hear that you are dissatisfied by the service you have received from Leaders at Chester when attempting to purchase a property through them. We set very high standards for ourselves within our business and take it very seriously when these are not met. I have spoken with Alun Davies the Sales Manager within the Chester branch to discuss your feedback. Alun has informed me that the property you were looking to purchase had previously had a sale agreed on it on 3 separate occasions and each time the sale has fallen through and so on in this instance when an offer was accepted and a memorandum of sale provided to you the property was kept as “available” under the instruction of the Vendor. Within my discussion with Alun he has stated that although the property was listed as available potential buyers who expressed interest were advised when contacting the branch that viewings were not being undertaken and so contact details were taken down in-case the property became available at a later date. Alun has relayed to me that an interested buyer who viewed the property back at the beginning of October before yourself actually returned to the branch after a change in their circumstances and expressed their interest in undertaking a second viewing. The team at this time spoke with the Vendor to make them aware of this and subsequently the Vendor gave their authorisation to allow the team to conduct another viewing with another interested party and after this was done an offer was then received by the other party. I am aware that the office contacted you in an attempt to provide transparency to the situation by informing you of another offer, they also suggested postponing your booked valuation to prevent unnecessary costs to yourself and enquired whether you were looking to increase your own offer. As you may be aware a memorandum of sale records the intention of the buyer to purchase the property but does not represent the final signing of contracts for a property and reflects that a sale has been agreed subject to the legal contract and so although a memorandum of sale had been provided to you until the contracts have been exchanged it means that the buyer and seller still have the possibility to change their minds and pull out of the deal; unfortunately in this instance it seems that the offer from the other potential buyer as well as the fact that they had a less complicated chain of sale had factored into the Vendors decision to accept their offer as it would seem that the sale would complete quicker with less likelihood of a sale falling through at a later date. After reading your comments I can understand your disappointment as a result of the situation, sadly due to the complicated nature surrounding the purchase of property situations like this can occur leaving either party whether that be buyer or seller disappointed due to the amount of time and effort invested and whilst I do not believe the Leaders team at Chester have acted incorrectly throughout your dealings with them we would like to offer our sincere apologies that you felt let down by the team and that you felt the service you received fell below the high standards we expect of Leaders. Should you wish to discuss this further please do not hesitate to contact us at customerservice@leaders.co.uk. Kind Regards, Leaders
★★★★★ 5/5
GoogleMy Girlfriend and I have rented a property that was managed by a company that lenders acquired.
At first we were very nervous regarding the merger and how it would affect us.
To our delight Kevin Swire and Simon Jones from the acquired company moved with the company to leaders. We have now been dealing with Simon and Kevin for two years and they have been fantastic.
They have always attended the property when requested. Any issues with the property have been addressed quickly and effectively. We have made various requests in terms of upgrades to furniture and fittings these have also been relayed to the landlord and they have always supported our claims in a way that has benefited both parties.
When ever we have been in contact they have also responded and been extremely helpful.
It has been a real pleasure to work with two true professionals that clearly care about their work, tenants and properties.
I would recommend any body that has the opportunity to work with Kevin and Simon do so.
Great blokes, efficient and extremely good at what they do.
Ben Sprigings
Leaders Tennat
Ben · 23 June 2019
Agent replied · 21 June 2024
Hi there Ben, thank you for this wonderful review. Here at Leaders out staff always aim to provide the highest level of service and we are so pleased to read that Kevin and Simon have been able to do this throughout your experience with them but that they had also been able to help make the transition following the acquisition so easy for you. We will ensure your comments are relayed onto Kevin and Simon who I know will be pleased to read such great feedback. If there's anything further we can do for you please do not hesitate to get in touch as we are happy to help, we hope you have a great day! Kind Regards, Leaders
★★★★★ 5/5
GoogleHad a lot of support especially from Fran and Sam when time seemed to be running out to get the house ready for new tenants.
Overall I am happy with the way Leaders found new tenants quickly and there is always a cheerful voice on the phone and staff have time for discussion if necessary and with humour too!
I am happy with Leaders.
23 November
I'm still very pleased with Leaders, nothing too much trouble for staff and long may it continue! Thank you.
Angelal · 23 June 2019
Agent replied · 21 June 2024
Hi Angela, we're so happy to hear you had such a positive experience with the team at Chester and that and that Fran and Sam had been able to offer you so much support throughout your dealings with them. Our staff are passionate about property but we are so pleased that the team have been able to incorporate a personal touch within their communications with you. We hope we can continue to provide a level of service that you are happy with moving forward. If there is anything further we can do to assist then please do not hesitate to get in touch. Kind Regards, Leaders
★★★★★ 5/5
GoogleFrom the first contact with one of the housing Agent( Michelle) till I moved into my new property. She was there helping and making sure things went well. Their documentation is easy and very straightforward. Above all the experience had been wonderful.
Hi_mole · 22 May 2024
Agent replied · 21 June 2024
Dear Hi_mole
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIn the process of buying my first home with leaders. So far the experience has been pain free and Jess has been very helpful and quick to respond to all of my queries.
Tom · 23 June 2018
Agent replied · 21 June 2024
Hi Tom, thank you for sharing your positive experience!
★★★★★ 5/5
GoogleWe've been on the market for some time, with experience of most estate agencies locally. Karen from Leaders has stood out as one of the most competent, most personable and pro active letting negotiators we have had the pleasure to deal with. Karen has gone above and beyond and exceeded our expectations. A credit to the business and has really made this process slick and seamless.
Ali · 22 June 2022
Agent replied · 21 June 2024
Dear Ali Gill,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleMoved into property just over a week ago and so pleased. I mainly was dealt with by Cara and she was fantastic. Responded to every email and query quickly from the first viewing to picking up the keys. So pleased and will definitely be using Leaders in the future. Thank you!!!
Isobel · 25 October 2023
Agent replied · 21 June 2024
Dear Isobel Lambe
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHelen has been amazing - helping me the whole way through the process, going above and beyond and I couldn’t recommend leaders anymore.PositiveResponsiveness, Professionalism
Sienna · 22 June 2021
Agent replied · 21 June 2024
Dear, Sienna Morgan-elles, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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