Leaders Sales Chester reviews

★★★★★ 1/5

Google

An absolutely pathetic showcase of disorganisation, inefficiency... and even stroppy attitude! I'm not going to name and shame anyone, simply out of my own decency, so I will call them X, Y, and Z. I contacted Leaders when I was still living in London a few weeks ago, keen on viewing a property in Chester that they had listed on Rightmove. They then rang a day or 2 afterwards, to confirm that I wanted to go ahead with the viewing (obviously I did, else I would not have bothered to book it!). I also explained to them that I was short on time, because I HAD to move by a specific date: I'd started working in Chester, and my company was paying a hotel room for me only for 2 weeks. I received an email from them, not long after that phone call, advising me that the viewing was confirmed, and "X" would be the agent showing us the property. My wife shows up at the property (I was working), but "Y" turns up to do the viewing. This agent fumbles 30 minutes with the keys, before ultimately giving up, as she is unable to unlock the door. Naturally, my wife has other viewings, so she has to now factor in returning to this property again, once they sort the keys. This was at around midday. We didn't hear anything back for the rest of the day. At around lunchtime the next day, I rang Leaders to find out if "X" or "Y" had sorted the keys, and if the viewing was going ahead. I was told that they were out to lunch, and that I would be rung back as soon as they were back in the office. At about 4:30pm, not having heard anything, I rung Leaders AGAIN. This time, I got some stroppy cow "Z" who, almost indignantly, patronised me for calling again, saying, "We'd have rung you if we'd sorted anything. We'll call you when we do." Mind you, I'd told them repeatedly I was in a hurry. I'd now lost 2 days with this useless, disorganised estate agent. I just answered, "Fine," and decided I was done with them. I was seriously running out of time now, so I had to pass this property up, and take another one which wasn't really what we wanted, but was ready to go. However, my wife, being the amazing woman that she is, was able to scout that ANOTHER estate agent was also handling the property. It was late now, but first thing in the morning, she rang them... two hours later, she'd done the viewing and was back in their office, and we were getting all the documentation in to them for the vetting. It was Friday, at the 11th hour, that we now had a new glimmer of hope for this house we wanted. Weekend went by, and... long story short, by Wednesday we were vetted, Thursday I paid the rent and the deposit, and Friday (my last day!!) we moved in... at £45 a month LESS rent than Leaders had the property on the market for. Oh, and did I mention that we were able to open the door just fine? Go figure what in God's name "Y" was doing... (by the way, they never did ring us back about having sorted keys... not even a week later). I wouldn't recommend this agency even if someone were homeless. They're disorganised, inefficient, and someone in there (at least one) is downright rude.

Josh · 23 June 2018

★★★★★ 5/5

Google

I was originally a landlord with Prescott hall in Chester where the service was out standing. Over the last 6 months since Leaders have taken over the customer service and support from the team has gone down. I would phone the office and some one would have to call me back 'that never happen'. I was in the stage of taking my properties to another agent in Chester until early this week i have a very polite gentleman (did not get his name but only been with the company for 2 weeks) call me to apologize for the time its taken to react to my problems and work that was out standing at my property i rent out. This member of staff has reassured me that my property will be well looked after and that he will make sure all queries are answered with in 24hr where possible. This member of staff was very polite and efficient and has sorted my queries out today. Many Thanks John.

John · 23 June 2018

★★★★★ 1/5

Google

Terrible experience. At one point during the tenancy my flat flooded, they took days to respond. Thankfully, the Landlord was responsive. They often didn't turn up to scheduled flat inspections (which I had taken the time off work to attend). Further, on ending the tenancy, they tried to change the tenancy end date (without agreement) and make me liable for additional council tax, utility bills and rent. The staff were rude and unfriendly. It was only after threatening to raise a complaint with the tenancy protection scheme, raising multiple complaints with the Branch Manager and, eventually, HQ that they relented. When they did, it was positioned as if they were doing a favor for me. The reality is, I believe they realized that they would have lost the case at arbitration due to their own unethical practices and the fact that I had built up and documented all of the relevant evidence. I don't believe Leaders can be trusted and was very close to initiating legal action against them. They were absolutely incompetent at all stages. I also had a discussion with the Landlord who felt similarly about their service prior even to the issues I had experienced. It's also interesting that most of the '5 Star Reviews' are from reviewers who have never given anything else a review before. I can only echo the other negative complaints about the organisation. What I would say is that some of the ladies working in the branch were very friendly when I was in there but I think they worked on the sales side of the business as opposed to lettings.

The · 23 June 2018

★★★★★ 5/5

Google

Holly was so nice showing us around! Very informative and polite, loved the apartment too!

Hannah · 30 May 2025

★★★★★ 5/5

Google

We have just started a tenancy through Leaders and I can’t fault them. Saskia in particular has been incredible throughout. Communication, customer service and effectiveness has been the best we’ve ever experienced with an estate agents. We are really excited for this next step and know we are in good hands going forward. We will definitely be staying with them when the time comes to buy a home in the future.

Amy · 22 June 2023

★★★★★ 5/5

Google

Sam called today regarding a query i had contacted them with, he was very attentive and helpful and dealt with my query as best he could due to matters beyond his control. Provided excellent customer service, and information on alternatives to my query. Thank you Sam.

Rebecca · 23 June 2019

★★★★★ 5/5

Google

From taking over our Renting Application, Grace in the Chester / Northwich branch has been nothing but fantastic. Always on hand and quick response times to any questions or queries as we progressed through. She is a real asset to the team, and would recommend friends or family down to her! Thank you again Grace ☺️

Joshua · 24 May 2024

★★★★★ 1/5

Google

Unfortunately, the agent, we were with sold the business to them. From the beginning, there was always no one answered the phone. Now, it's often missing out on emails even they reply but they miss the questions. Wish my previous agent didn't sold the company to them! PS: I am not complaining about the fireplace. Not sure where in my comments makes you think that it's about the fireplace. The inspection dates always changed or arrived too early. The communication was bad. If you really want to know what to improve then should listen not assume.

Yu-Tsen · 22 June 2022

★★★★★ 5/5

Google

As a landlord, I find the 'Team, Leaders' always helpful and communicative. Always on hand to ensure our tenants are always looked after. Thank you to Helen who acts as my liaison.

Michal · 22 June 2022

★★★★★ 5/5

Yell

Fantastic Service

Fantastic service received from this estate agent when selling our house. Richard attended our address and carried out a full and professional market appraisal. We then had a personal contact, Lee throughout the whole marketing and sale process. Lee was amazing, he dealt with any issues from start to finish and always responded promptly to any contact from me.I found Prescott Hall very responsive and a personable. Most estate agents these days (that I've come across anyway) are more interested in up-selling to you rather than providing excellent customer service. Prescott Hall were also excellent value for money and provide costs which are similar and competitive to internet estate agents but you get high street service.Overall I was highly impressed and would recommend Prescott Hall to anyone.

DanielS-146 · 14 October 2016

★★★★★ 5/5

Google

Visited on Saturday to talk to the agency about my contract! Andy dealed with my issue and went above and beyond (he’s not even my property manager)! He was very friendly, and very helpful! Thank you for all the efforts you making, they are appreciated!

Sofia · 2 November 2024

★★★★★ 5/5

Google

Kirsty and Abbie have been SO amazing with my move! This is the first time I've moved by myself so I've always had somebody else to do all of the moving bits for me, but Kirsty has made it so easy and answered all of my many questions! They've been understanding about various queries that I had, and made it as easy as possible for me to move! By far the best Lettings Agency in Chester!PositiveResponsiveness, Quality, Professionalism, Value

Imi · 22 June 2022

★★★★★ 5/5

Google

A fantastic team, making what is, a highly stressful time much easier. Thank you to Sam who very helpful, communicating with me fully throughout the whole process, with nothing being of too much trouble. Will certainly recommend to friends and family in the future.

Angela · 23 June 2019

★★★★★ 5/5

Google

We rented quickly and easily with Leaders estate agent in Chester. I found them easy to communicate with, Helen Diggery was fantastic with negotiating with myself and the landlord. I recommend using Helen and Leaders agency 👍🏻

Robert · 22 June 2021

★★★★★ 5/5

Google

I have been dealing with Sully over the last few weeks regarding various issues with the property that I am currently renting. Sully has gone above and beyond and has been more than helpful in getting the various issues sorted. He is a great credit to Leaders and should be commended for his dedication to good customer service.

Philip · 22 February 2024

★★★★★ 5/5

Google

I have dealt with leaders every possible way. First as a contractor, then as a landlord and then to sell. Everyone in the Lettings team are extremely knowledgable in Chester and Northwich and pleasant to work with everyday. Nothing is too much hassle

Phill · 9 November 2024

★★★★★ 5/5

Google

As a contractor working alongside leaders for some months, I can say that sully, Josh and Paula are by far the best property management team we have worked with (we work with several estate agents) the communication via email and phone has never been an issue, helping with questions and advising where needed. Would highly recommend

Chas · 22 February 2024

★★★★★ 5/5

Google

Great experience with Andy when letting-out our flat in Chester. Fast communication by email and phone - all queries and questions were dealt with promptly. Our new tenant was settled-in four weeks after my initial meeting with Andy. Top service!

Rich · 11 November 2024

★★★★★ 5/5

Google

It was a pleasure to deal with Helen - very friendly, professional and customer orientated. We initially show interest in one property but she went above and beyond showing more than the tin suggested. Despite even our circumstances changing, she didn't give up and contacted the landlords to eventually find something suitable which we were happy with. The whole process was very straightforward with the customer orientation being present from the first moment. Finding the properties and dealing with every bit and bob could be a headache, but as proven in this case, it could be very straightforward and painless. Unlike other agencies( I unfortunately had to deal with)Helen(Perhaps the whole team in Laders) actually tried to find a middle ground for their clients and for the tenants. My experience dealing with other agencies, well at least a few, is that they are happy to pit you against others fighting over bloody house and eventually don't give a d or even the basic approach is lacking. I would recommend the Chester branch most definitely.PositiveResponsiveness, Quality, Professionalism

Svetoslav · 24 August 2021

★★★★★ 5/5

Google

We recently let our property out with Leaders Chester who did a wonderful job. They were helpful and professional throughout. Fran came to do our initial valuation and was great, she answered all our questions as we have never been landlords before. Helen found us excellent tenants within a couple of days on Rightmove and has been so helpful - always happy to chat on the phone or answers emails quickly. Would highly recommend Leaders for an excellent and professional service.PositiveResponsiveness, Professionalism

Alexandra · 24 August 2021

★★★★★ 5/5

Google

This is my 3rd estate since I live in Chester for 3 years now. The best of 3 so far ! Helen D is helping me quite often. And recenlty the team (Kevin and Melanie) is helping me to sort out a water leakage from my neigbour above. Helpful and kindful. I like this one. I will NOT mention the two other estates agencies :) ! Just adding the fact that Melanie E. is a great property manager and always available to help. Thank you Leaders chester. PS : SI vous êtes Français et que vous recherchez un appartement ou une maison sur Chester je vous recommande cette agence : ils sont top. La meilleure des 3 agences avec qui j'ai pu travailler jusqu'ici.

Georges · 22 June 2021

★★★★★ 5/5

Google

I have recently purchased a property which I am converting to a HMO in Chester. I called into the branch on Thursday and I was greeted by Francesca. She was extremely knowledgable about multiple occupancy letting, and spent time with me explaining what changes I need to make to the property so that I am compliant. She also made me aware of something called an Article 4 directive and thankfully having researched this today my property does not fall within this area . Her advice has been invaluable as this is my first larger buy-to-let property, and thanks to her I now don't feel like so much of a novice. I will look forward to contacting Leaders when my property is ready to come to the market in the Autumn.PositiveProfessionalism

Lee · 22 June 2021

★★★★★ 5/5

Google

All I can say is that they are the best agency ever, they will be always there for all your needs and with an amazing response time, if I come back to Chester I will definitely rent or even buy a house with them not even going to bother with other agencies. They are so good that I am moving to another place and I am going with another Leaders branch and let me tell you what, they have the same quality of service all across branches. Go with Leaders you will see that everything goes smooth and the support is brilliant, totally recommend.PositiveResponsiveness, Quality, Professionalism

Bruno · 22 June 2021

★★★★★ 1/5

Google

I have delayed writing this review for a while now, but it has got to the point where I have no other choice in order for something to be done. We have only rented with Leaders Chester for a couple of months now, and it has been the most stressful 2 months of our lives. We were firstly put on a No Deposit Scheme, where you pay a direct debit every month, only to find out you don't get any of this back, and they can send you a invoice at the end of the tenancy for anything they like, as you haven't paid a deposit so you're not actually protected by anything. We then decided we didn't want to do this, and they told us to wait until we moved in to request moving onto the normal deposit and paying this in full as 'its easier to do that way' APPARENTLY. We also got this in writing so they couldn't go back on it. So we sent at least 10 emails once we had moved in, with no response, requesting to pay the full deposit as promised. When we spoke to property management, someone from their team actually said "we have never moved anyone from the no deposit option to a normal deposit, who said you could do this", we were lost for words at this point, eventually after about 5 phone calls we were sent the invoice to pay the deposit which we did straight away, it has now been 27 days since we paid the deposit, and we haven't received any sort of confirmation our deposit has been protected, and they are only allowed 30 days by law to pay this into the Deposit Protection Scheme, so if this isn't paid in by this weekend, we are taking this to court. We have spoken to Leaders about 15 times this week, oh and guess what, nothing has been done, we are still waiting. Not to mention the 5 emails we sent 2 weeks ago which no one even bothered to acknowledge. IT GETS BETTER, we were told yesterday to send proof of the payment (which we did a month ago) as they cant locate the money...wow. Even though 3 people from Leaders acknowledged receiving it. I will update this review after the end of this weekend if our deposit hasn't been sorted out, as we will be seeking legal action on Monday if this is not resolved. If you don't want to go grey extremely quickly, and feel like you have aged 50 years in the space of 8 weeks, not to mention the permanent migraines as speaking to their staff is enough to send you round the bend, I would avoid going anywhere near this company, honestly, don't waste your time and rent with somebody else. If I could turn back time I wouldn't make the same mistake.NegativeResponsiveness, Quality, Professionalism, Value

Megan · 22 June 2021