Leaders Sales Chester reviews

★★★★★ 5/5

Google

Helen Diggory went well out of her way to help me move from London to Wales. I very rarely leave reviews but I am so grateful to Helen and Leaders, and so surprised as I haven't had great experiences of estate agents. I am very grateful to Helen and everyone at Leaders, I highly recommend themPositiveResponsiveness, Quality, Professionalism, Value

Elisha · 24 August 2021

★★★★★ 1/5

Google

This agency refused to let me even view a property because my employer is not UK-registered and my salary is not paid in GBP. Even though my income is provable, declared to HMRC, and fully sufficient, they said I would automatically fail. This policy feels discriminatory and prevents fair access to housing. But after seeing comments in google, I am lucky as someone felt Leaders are very poor agency after renting which seems serious problem.

Yan · 21 August 2025

★★★★★ 5/5

Google

She was really helpful with all the details and was friendly with us

GOWRI · 12 May 2026

★★★★★ 5/5

Google

Joshua Faller is the man. Forget the formality, great when stuffs done properly and straight to the point. He seems to actually want to help which takes a load off. Thanks josh.

John · 22 February 2024

★★★★★ 1/5

Google

I would not reccomend letting a property through this agency under any circumstances. We've rented a property via leaders for 4 years, and they have been nothing but troublesome and nothing has ever been sorted without constant chasing on our part. We reported maintenence issues over 15 times at one point before anything was dealt with, despite it being very dangerous. Even then, that was only due to constant pestering by us. You get told to report on the app which is never actioned. Our "property manager" would change every few months, each one just as bad as the last. At one point, Leaders had told our landlord that they had been "chasing us for arrears" when we had infact been overpaying our rental ammount. Now that we are at the end of our tenancy Leaders "lost all documentation" of our pet deposit, which after researching they should have actually returned to us 3 years ago when the new law came in but they "forgot" They also lost our original check in report. We asked them to look into the "lost" dog deposit over 3 weeks ago, along with sending proof of payment and dates via bank statements. We still haven't got any of our deposit back despite the landlord (who luckily we have contact with) stating he is happy for it to be released. Every time you call you get the same "its being dealt with" when in fact its not. No updates on depositary, no contact from the branch. Truly awful experience from the day we started renting with this branch. I would not reccomend as a tenant or a landlord. The praise I will give is that head office are very helpful in trying to assist you with resolving issues with the Chester branch.

Natasha · 22 February 2024

★★★★★ 5/5

Google

Really lovely lady and very informative and professional

Ellie · 12 June 2026

★★★★★ 5/5

Google

Thank you Michelle, I had a quick move in all done online very professional! I am very thankful for the quick turnaround at leaders. :)

Adam · 15 June 2024

★★★★★ 1/5

Google

Edit: leaders are cons... so is the landlady I got, thw living room ceiling collapsed and i was left in a dirty stinking flat for weeks without anything been sorted, I gave video documentation of me saying I'm leaving there also multiple phone calls, and I am now being charged almost £1000 to leave there.. I have mental disabilities and they have taken FULL advantage of me........ as soon as they get your money your nothing to them. Just regular payment Saskia deserves a medal for all the help she has given me.. everytime I have called up all the staff members have been so pleasant to talk too.. everyone's been amazing.. especially saskia.. really amazing as to how much she helped me, chasing up every step of the way you make sure I had a lovely home to move into even though I didn't give her much time to get me moved in.. she made it possible... definitely deserves a Christmas bonus 😁😀

Jamie · 23 January 2024

★★★★★ 5/5

Google

I rent a property and had a pest issue. I spoke to a member of staff called Sully at the Chester branch who was extremely friendly, diligent and professional and went over and above. He did a number of things which I really appreciate from a customer service perspective - he wasn't actually assigned to my property and the other person was off, but instead of just passing the issue on for when they came back he dealt with it himself, and while he made the various arrangements he kept contacting me directy and updated me as we went along . He also escalated the issue due to me having small children in the house. I felt like our welfare was important to him and I was looked after and in safe hands. Just wanted to let Sully know that his hard work is greatly appreciated.

Daveystar · 23 January 2024

★★★★★ 5/5

Google

My experience was good .

Rakshitha · 12 June 2026

★★★★★ 5/5

Google

Had a viewing with Chiara very approachable and helpful

Laila · 12 May 2026

★★★★★ 5/5

Google

Tom was brilliant! I rang up about one property that had already been let but Tom found us another suitable property within the same day. He agreed to arrange a viewing around our work commitments. Tom was responsive and kept the line of communication open. Fantastic customer care!PositiveResponsiveness

Lesley · 22 June 2022

★★★★★ 5/5

Google

I dealt with Emma who assisted me with finding a suitable rental property in Hoole. She listened to my needs and portrayed me to the landlord in a positive light I would definitely recommend Emma. She made a very stressful process stress free and a let was agreed in the space of an hour.

Rachel · 22 June 2021

★★★★★ 5/5

Google

Amazing checkout experience

Mustapha · 12 June 2026

★★★★★ 5/5

Google

After renting with leaders for the last year the landlord decided they were selling the property as you can imagine this has been a very stressful situation trying to find somewhere to live for the past 2 months. Throughout all of this grace has been amazing she has been very supportive, quick to reply to emails and to help us find any infomation needed. We have found somewhere to rent now with the help of grace and we are so grateful to her for everything she has done for our family

Katherine · 9 April 2025

★★★★★ 5/5

Google

Lovely viewing with Holly today - really professional and welcoming!

Lacey · 14 April 2026

★★★★★ 5/5

Google

A special big thank you to Gemma (Chester branch) for the professional attitude and work in solving our issue between owner-agency - contractor. A true thank you to everyone involved!

S · 25 October 2023

★★★★★ 5/5

Google

Cara was very helpful in helping us to rent our new property. She was quick with responses and sorting out any issues during the process. I would highly recommend.

OnTrack · 25 October 2023

★★★★★ 5/5

Google

Just moved in to our cottage with the help of Leaders. All went really well as Kay Gibb the sales assistant did a really fab job and made the whole process nice and easy. If you are looking to rent or buy then I would definitely recommend you go to Leaders. Thanks Leaders from Jan and Steve

Steven · 23 June 2019

★★★★★ 5/5

Google

Helen is very helpful and very responsive to email. She is very patient and explained everything to me in detail. She accommodated many of my request as she knew that I am from different city! Highly recommend her and Leaders services.PositiveResponsiveness, Quality, Professionalism

Emmy · 22 June 2022

★★★★★ 1/5

Google

I just had an unpleasant experience with Leaders agency. I was told my accommodation would be available by 11th October, they sent an email that it has been shifted to 14th October. I called this evening and I was told it would be available next week. I really feel bad because I am an international student who is new in Chester. Leader agency kindly look into my complain, I would appreciate if this is addressed as soon as possible. Thanks

Amarachi · 22 June 2023

★★★★★ 5/5

Google

I’m very impressed with Leaders so far! Having recently inherited a property I wasn’t sure what to do with it following advice from some of my friends they pointed me in the direction of Leaders, Tom Moorby came to value my house for rental and he was brilliant! He provided so much information and really put my mind at rest about being a first time landlord. I’m going through the motions now of advertising with them and the team have been nothing but helpful and informative. I’m looking forward to building a lasting relationship with them. Thank you for everything so far - one happy landlord !

Anna · 22 June 2023

★★★★★ 5/5

Google

Knowledgable house tour and lovely presence

Erin · 14 April 2026

★★★★★ 5/5

Google

Recently used Leaders to move into a gorgeous flat with my partner. Chloe and the whole team were fabulous from start to finish! Will definitely be using these guys again when the time comes to move

Leah · 11 July 2025