Leaders Sales Chester reviews

★★★★★ 5/5

Google

What a great experience. We have been looking for some independent living options for my mum and Victoria Connelly at Leaders was a joy to deal with from the initial phone call through to the viewings (and repeat viewings) that we went to. Always on time, always courteous, patient during the viewings, prompt with follow up points and touching base by phone in between. Well done Vicky and team. If only all estate agents were like this.

John · 22 June 2022

★★★★★ 5/5

Google

The whole process of Leaders becoming our property agent was very easy and a very professional service.

Sarah · 28 September 2026

★★★★★ 5/5

Google

We have just bought a leasehold flat in Chester. It turned out to be a more tortuous experience than we anticipated but Leaders were brilliant and helped us get through it. The service we had was professional and attentive and I couldn't have wished for more. We dealt with Vicky and Alan in Chester and Janette at head office and we would certainly use Leaders again.

Tim · 22 June 2023

★★★★★ 5/5

Google

I have found the Leaders team to be helpful and patient in all my dealings. Most recently, Holly and Grace have been outstanding!

Bryan · 12 August 2026

★★★★★ 1/5

Yell

Awful service, rude staff members, lack of communication

Absolutely awful service from this estate agents. As a tenant we have had nothing but trouble and issues. Ignoring our calls, but then when called on a different number ignored us. Never kept us informed about the process of moving out so we didn’t know if we were moving out or not. Staff very rude and then insisted the property we left needed to be professionally cleaned and said it was dusty considering the house had been empty for over a week I’m sure it would collect dust and we cleaned the house top to bottom. Good job we are good friends with our landlord as we had to keep each other informed about everything. Worst estate agents ever dealt with.

VRVR95 · 3 July 2024

★★★★★ 5/5

Google

Karen was amazing just before Christmas trying to help me and my family bag the family home we wanted. She was really considerate to our situation and was rooting for us to get it. Due to our own obstacles we were unable to go forward with the process with the home we wanted. We can only move forward and hopefully along side leaders lettings we’ll be able to find a suitable home for me and my family. Thank you lots to Karen. We appreciated your above and beyond help! Hannah.PositiveResponsiveness, Professionalism

Hannah · 24 August 2021

★★★★★ 5/5

Google

My first move into a rented property was made easier with Leaders, especially Emma and Fran. They were very friendly and explained everything to me very well. They chased all areas we needed to reach my goal move in date due to being fit around work and were extremely responsive to emails. Also, a really nice and thoughtful moving in pack given which was a lovely surprise! Super happy with choosing Leaders and would both recommend and use again in the future. Thank you Emma and Fran! :)PositiveResponsiveness, Quality

Sophie · 24 August 2021

★★★★★ 5/5

Google

Amazing viewing. Holly was very welcoming and kind. She was very helpful in the questions we asked

Irin · 10 August 2025

★★★★★ 5/5

Google

All I can say is that they are one of the best renting agencies around. Miss Tatsiana was very helpful and professional. I was looking to move to Chester due to a new job opportunity and Tatsiana helped me me in every aspect even down to communication skills as we both spoke spanish so it helped me a lot. It was a excellent service throughout the whole process of renting a property. Tatsiana was quick to respond to any queries and very supportive throughout. Would 100% recommend to anybody who is looking ro rent a property.PositiveProfessionalism, Value

Fran · 22 June 2021

★★★★★ 5/5

Google

Not all estate agents are the same. Most that we have dealt with have been old fashioned in their approach to selling houses. We would ring and asked to be added to a mailing list to be the first to hear about new properties, but to be told by the estate agents, that theres not really much point, best to just register with rightmove. We have viewed houses with some companies who turn up late, are very unprofessional, know absolutely nothing about the house, as they are just there to show us round, leaving us wondering why people pay them thousands for their services. Then we met Alun at Leaders, Chester. He is a breath of fresh air and is by far the best estate agent we have come across. He is honest, friendly, professional and trustworthy. He is everything that you would want when undertaking such a life changing decision. He goes above and beyond. He proactively contacted everyone from their mailing list that was looking for a property like ours before it had been listed on rightmove. He booked an open house and our house was sold with days. Alun kept us updated at every point throughout the process. We would highly recommend him. He has years of experience and cannot be compared to any of the other estate agents we have dealt with. He's not like other estate agents, he's amazing.PositiveProfessionalism

Vic · 22 June 2021

★★★★★ 5/5

Google

From my initial contact with Harry to my dealings with Karen & Helen I have found Leaders to be excellent from a incoming tenant who has never been through the rental process previously. I would like to highlight in particular both Harry and Helen for their friendly and helpful approach, in particular Helen has gone out of her way to make my move in as stress free as possible. I am hoping that my dealings with the Chester Leaders team is as good an experience in the future as it has been up to now.PositiveResponsiveness, Quality

Edward · 22 June 2021

★★★★★ 5/5

Google

I just wanted to share how helpful Karen at Leaders, Chester was. I couldn't ask for better service, she helped me every step of the way to make sure I secured my desired rental. Fast responses and always on the other side of the phone if needed. I am still going through my application but I am certain that the professional, kind service will continue through this process. Thank You Karen, you have been a Gem :)PositiveResponsiveness, Professionalism

Shanice · 22 June 2021

★★★★★ 5/5

Google

Holly showed us around a viewing she was very informative and helped us put in an application straightaway

Leeya · 12 August 2026

★★★★★ 5/5

Google

My agent was Cara to say that she was amazing would be an understatement!! I had several issues that needed handling and she literally went above and beyond to help me and to get me sorted!! Cara made my whole ordeal totally bearable and as smooth as possible!! A massive thank you Cara Chris Hayden

Chris · 25 October 2023

★★★★★ 5/5

Google

We had a viewing with Chiara today, she was very friendly, professional, helpful and answered any questions that we had. Very happy with the experience.

Amy · 12 June 2026

★★★★★ 5/5

Google

I had a problem with access to my property that I rent from Leaders in Chester. I felt the staff at the branch in Lower Bridge Street were so helpful and kind. In particular Lauren Bovingdon​​​​ was super helpful in resolving the matter. Thank you so much.

Joanna · 23 March 2024

★★★★★ 5/5

Google

Chaira, she is amazing and worth a more of success .

Syedsafi · 12 September 2026

★★★★★ 5/5

Google

Had a brilliant experience with Holly - showed us around a property and within 2 days had signed the tenancy. Really quick process and has been so so helpful through out!

Lisa · 16 April 2026

★★★★★ 1/5

Google

Since leaders took over from temples many years ago we had nothing but problems! Lots of letters over the years telling us we had missed payments when we hadn’t, so many different people we had to deal with over the years and the last one when we had a small fire at the property I was promised an urgent call back 7 hours later Paula decided to call. Not even bothered how we were! The company is an absolute joke and we are so thankful we don’t have to rent from a joke of a company again!!

Claire · 9 November 2024

★★★★★ 5/5

Google

As a first time tenant in the UK I don't think I could have had a better experience than the one I had with Leaders. Everybody was extremely helpfull and especially Kirsty made sure that all our needs are met with top professionalism. I am grateful for everything Kirsty, Karen and Helen have done for us and will definitely recommend Leaders in the future.PositiveResponsiveness, Quality, Professionalism, Value

Alexandra · 22 June 2022

★★★★★ 5/5

Google

I had occasion to contact Leaders recently about a problem I had and to be honest I was not very confident it would be sorted easily. OMG was I wrong. I was lucky that Mel (property manager) answered my call, listened to exactly what the problem was and took action straight away. I got a call every day updating me on the situation and it made me feel so relieved knowing someone was on my case. Mel sorted everything out promptly, efficiently and in an extremely friendly way. She is a major asset to that business and they are very lucky to have her working there. Thank you Mel :)

Frank · 23 June 2019

★★★★★ 5/5

Google

I wouldn’t usually write reviews, however I was extremly pleased with the customer service I recieved throughout my experience with Leaders. I viewed a property on behalf of my son a month or so ago, who was looking to buy his first house. A young gentlemen named Tom who showed me round was extremely helpful and charismatic. For someone who said he had only been in the job for a few months, he oozed with experience. I am sure Leaders will have a fight on their hands trying to keep him as he has a bright future ahead of him. If anybody is thinking about selling or buying a property I can guarantee Leaders will be able to help. I will certainly be recommending Leaders to my friends and family. Thanks Kay

Kay · 23 June 2019

★★★★★ 5/5

Google

I'm very happy with the service I recive from Leaders in Chester. I have just had tenants renewing there tenancy and Simon Jones made sure it went well even getting me more money per month on the rent. I'm always keeped well imformed by the new property managment team in the office who are looking after 4 of my properties. On the rare occation I have to call the office I know I can talk to Simon or one of the team to sort things out in a timely manner.

Landlord · 23 June 2019

★★★★★ 5/5

Google

We have just exchanged on a house purchased through Leaders. We liaised with Alan and Lee and found them to be helpful, honest and extremely resilient at handling complexities involved in our long chain. I have found buying a house in a long chain to be very stressful but Lee and Alan have always been ready to take on lots of challenges and it did give us a lot of comfort knowing that they have been doing everything that they can to help us. Lee has been consistently reassuring. On another note, I would recommend using any solicitors that they recommend - it is in their interests for exchanges and completions to go through as quickly as possible and a big part of this comes down to using competent solicitors. Overall, Lee and Alan were knowledgable, personable, resilient and very good at what they do. More importantly, in our process they worked with a high level of integrity at all times. We have trusted them all through this process.

Laura · 23 June 2019