Every review we hold for the Chester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery friendly and helpful. Helped me move with no hassle and was an easy process throughout. Holly who managed everything for me was great. Would recommend to friends and family.
Jack · 16 April 2026
Agent replied · 12 October 2026
Dear Jack Varley
We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat firm to work with.
Toni was on phone all the time , she worked hard to get our completion done .
Thanks Toni you actually saved the deal .
Charles · 18 November 2024
Agent replied · 9 December 2024
Dear Charles Carnall
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleKaren and the Leaders team were absolutely fabulous. They made the whole letting experience straight forward from start to finish -from viewing the property, to securing it and completing all the paperwork. The online form completion is super convenient and easy.
Karen was very responsive and dealt with all my queries quickly and professionally. Would highly recommend if you are looking for a rental.PositiveResponsiveness, Professionalism
Nyree · 22 June 2022
Agent replied · 21 June 2024
Nyree Whitley, we're glad you had such a wonderful experience with us!
★★★★★ 5/5
GoogleAmazing viewing!! Holly was lovely and very welcoming.
Soraya · 10 August 2025
Agent replied · 9 September 2025
Hi Soraya, thanks for the great feedback. Holly will be thrilled, we wish you all the best - Customer Engagement.
★★★★★ 5/5
GoogleWould've awarded a minus one star if possible. We asked for a viewing on 4 September 2024, submitted tons of positive information. We called again today, 30 September 2024, to ask when we can expect
a viewing date. The lettings agent informed us that no viewing dates areavailable as yet and he will most definitely let us know when viewings open. Ten minutes later we received a phone call from a different
lettings agent informing us that viewings had taken place a week ago and the property been rented. What a terrible disappointment and an awful let down by the letting agent.
Margo · 3 October 2024
Agent replied · 24 October 2024
Dear Margo Mullineux
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery Professional and Great Team. Emily did a great job in making the house move in an smooth manner and kept me updated throughout and was proactive . Keep up the good work!!
Update : 12 Feb 2021
Sue Blanch was really helpful in the deposit release process. Helped to release the money quickly and kept informed on the timelines and got it debited on time.
Keep up the good job!!
Ashok · 22 June 2021
Agent replied · 21 June 2024
Hi Ashok Vardhan Reddy.koduru,
Thank you for the great review of our Leaders Estate Agents Chester team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleHolly showed us around and helped us fill in the application straightaway
Maduabuchi · 12 August 2026
Agent replied · 12 October 2026
Dear Maduabuchi,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleKirsty, Andy, and Sam were excellent…friendly and helpful throughout, going above and beyond to help us find the right property. We give them our highest recommendation. Thanks all of you!
Lee · 17 October 2024
Agent replied · 9 November 2024
Dear Lee Sternberger
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHolly was very helpful when I enquired about a property. She knew the answers to all my questions. She’s a real asset to the team.
Liv · 28 November 2024
Agent replied · 28 December 2024
Dear Olivia O'Keeffe
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHolly was very helpful when I enquired about a property. She knew the answers to all my questions. She’s a real asset to the team.
Olivia · 9 November 2024
Agent replied · 9 December 2024
Dear Olivia O'Keeffe
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleChiara showed the viewings very professionally and covered all the aspects and my queries. Good experience!!
Yashvir · 12 June 2026
Agent replied · 12 October 2026
Dear Yashvir S
We greatly appreciate your 5-star review and the time you took to share your experience with Chiara. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleI moved from a property in Chester 3 months ago. I asked them for repair work to be done. They did not respond. On leaving the property I tried to claim my deposit back. They made an excuse that there was damage to the property. This was not true. They kept all my deposit of over £1000,00 Stay away from them. Do not fall into the trap like I did.
Tex · 7 December 2024
Agent replied · 28 December 2024
Dear Tex Hunt,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleVery helpful team! Made our move very smooth which everyone knows can be a hard time !! Also very accommodating when it came to time for picking up our keys ! Thank you Kirsty, Karen and the team for all your help will 100% look for leaders in the future for future moves !PositiveResponsiveness, Quality, Professionalism, Value
Megan · 24 August 2022
Agent replied · 21 June 2024
Dear Megan Plunkett (meganplunkettxx), we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!
Many thanks Kirsty
★★★★★ 5/5
GoogleI would like to thank Leaders Chester (Sully Tutt and Daniel Pope) for their help through this past year's challenges and good fortunes found on the path. Being a landlord could be a rather demanding job to do, especially when you already have a full time job. Thank you to all the Leaders Team for their prompt response to problems and their constant good mood over the phone even in challenging situations (for example, when your boiler decided to die all of a sudden!) Keep up the good work.
TNT · 31 May 2024
Agent replied · 21 June 2024
Dear Tnt 3d Design
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSam Wolstencroft is a real credit to the company - he was helpful, efficient & friendly throughout the procesS & made it easy from start to finish. Give him a raise!
Mag · 14 June 2024
Agent replied · 21 June 2024
Dear Mag Nowak
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHolly did a great viewing of the house for me really nice place
Jac · 12 June 2026
Agent replied · 12 October 2026
Dear Jac,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleHolding on to money that isn’t theirs and unacceptable delays in paying this back to the landlord
Kate · 12 May 2026
Agent replied · 12 October 2026
Dear Kate Cox,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleWent above and beyond and helped every bit of the way for myself and family. Dealt with Sam who was great.
James · 9 November 2024
Agent replied · 9 December 2024
Dear James Wilkinson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad a lovely experience with Chiara who was very helpful and positive!
Joel · 12 June 2026
Agent replied · 12 October 2026
Dear Joel,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleMy partner rented a flat in Chester city centre after relocating whilst I stayed in our home elsewhere visiting from time to time. The oven door was hanging off and eventually broke, the fridge was a health risk, this was brought to your attention in September yet nothing was done by the time he moved in February, the main door doesn’t close properly and is frequently left open whilst the second door which is a fire door remained unfixed as of when he moved. 6 weeks later and despite calls and visits to the office his deposit has not been repaid despite an apology and assurance that this would be rectified within 3 days
Gillian · 22 April 2024
Agent replied · 21 June 2024
Dear Gillian,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleHad a fantastic experience with Leaders Chester, with a special thanks to Harry Byrne who went above and beyond to help us find the perfect flat. So excited to relocate to Chester. Harry was really responsive and professional throughout the whole process and we made the whole process seamless and enjoyable. Thank you so much Harry :)PositiveResponsiveness, Quality, Professionalism, Value
Lillia · 24 August 2021
Agent replied · 21 June 2024
Dear Lillia Allen!
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Chester branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
★★★★★ 5/5
GoogleHelen Diggory has been so helpful with enquires / Maintenance issues. She always comes back to your emails and calls which is very rare these days! we recently had an issue with our oven and the next day, someone came to have a look! shes super organised and does what she promises.PositiveResponsiveness, Professionalism
Simon · 24 August 2022
Agent replied · 21 June 2024
Dear Simon Head,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 1/5
GoogleI would not recommend using this estate agent. They have consistently not performed maintenance including taking over three weeks to get anyone to fix the heating in winter. They have also failed to provide an accurate checkout report or meter readings at the end of tenancy for over a month now. I would never rent with them again.
They also take months to return any undisputed deposit and repeatedly fail to do their jobs
Chris · 24 July 2024
Agent replied · 21 June 2024
Dear Chris S,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleHelen Diggory went well out of her way to help me move from London to Wales. I very rarely leave reviews but I am so grateful to Helen and Leaders, and so surprised as I haven't had great experiences of estate agents. I am very grateful to Helen and everyone at Leaders, I highly recommend themPositiveResponsiveness, Quality, Professionalism, Value
Elisha · 24 August 2021
Agent replied · 21 June 2024
Hello Amy Kerti
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
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