Leaders Sales Chester reviews

★★★★★ 1/5

Google

AVOID RENTING WITH LEADERS We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. They have shown a complete disregard for tenants' well-being and concerns. When we moved into our property (£1,500/month), it was in a disgraceful state, despite promises that it would be cleaned and prepared beforehand. From the very beginning, communication with the agency has been awful, emails go unanswered, and they're always "in a meeting." Deadlines are repeatedly missed, and issues are left unresolved. After 7 months, we're still dealing with a leaky roof, severe damp, and a broken bathtub (among many others). Despite numerous complaints, nothing has been done, only empty apologies. Please, save yourself the stress and rent elsewhere.

Matteo · 10 October 2024

★★★★★ 5/5

Google

Chiara was very welcoming and did a great job showing us around the property, thank you to her!

Axel · 12 June 2026

★★★★★ 1/5

Google

I would not recommend this estate agency to any tenants who are looking to be treated respectfully. We have had no contact with our landlord which is OK but the attention to the problems we've had since moving in has been ludicrous. We are tenants and Leaders have a right to acknowledge this and to see to problems in a timely manner. They have not. The commitment to property management is horrific. We reached out to let our Property Manager know (and the regional director/manager too, in cc) and they took over 23 days to actually get a contractor out to even come and look let alone fix it. We reported this to customer care and they promised they would get back by July 16 and we are now at July 30th with no response. If you are looking to be treated as an actual human with the right to be treated with ethics and decency - do not go with any rented home that is with Leaders. We asked if we could simply move our rental payment date to the end of the month because that's when anyone in the UK are paid. They have charged us an additional £400 fee out of nowhere to be able to move this date. Since we have been in here we have also had the following infrastructure problems: * A hole in our toddlers daughters bedroom floor the moment we moved in that still to this day has not been fixed. This could worsen if she dropped something on it. * A leak from the bathroom to the kitchen that was reported a year prior and never noted to us. This was fixed by contractors (after 23 days of waiting) who made a hole in our kitchen ceiling. This hole has still not been filled by a new contractor and put back correct! The ceiling could fall in at any moment. * As a result of the overdue contractor visit to fix the leak we had all of our kitchen electric appliances damaged (this was confirmed by the contractor who came out) including our dishwasher and our washing machine. We are still awaiting the contractor to return with the missing part for the dishwasher for it to actually work. It's been over 2 weeks. Please - if you want your sanity don't go with Leaders. Especially not Leaders Chester. The Property Manager has been shameless unapologetic about this experience. The lack of humility for this experience especially when we have a toddler is honestly so unfair.

Rosie · 2 August 2024

★★★★★ 5/5

Google

Kiara was both professional and amazing. She answered all of my questions perfectly. She is an asset to the company.

Anya · 12 May 2026

★★★★★ 5/5

Google

Viewing was brilliant and very informative. She was very friendly and helped with any questions we had. Would recommend again!

Santiago · 12 May 2026

★★★★★ 5/5

Google

Chiara was super informative, professional and welcoming ! Very pleased with our viewing - she was super helpful :)

Emma · 12 May 2026

★★★★★ 5/5

Google

Chiara was so helpful, warm and welcoming. By far the best experience I’ve had thus far on my search.

Maria · 12 May 2026

★★★★★ 5/5

Google

Chaira was super friendly! She gave great advice and was able to answer any questions I asked regarding the property.

Danny · 14 April 2026

★★★★★ 5/5

Google

Holly was really friendly and explained well

Jesunifemi · 12 July 2026

★★★★★ 5/5

Google

Chiara was great, very easy to chat to and very knowledgeable about the market.

Reece · 12 May 2026

★★★★★ 5/5

Google

Amazing team and Kiara was helpful and friendly

Ekeanyanwu · 12 June 2026

★★★★★ 5/5

Google

Holly has been amazing in helping me rent a property with Leaders from start to finish she communicated with me throughout the whole process and assisted with any questions that I had this was such a smooth experience I would recommend Holly at leaders in Northwich to ensure the process is done professionally and extremely efficient thank you so much for your help

Mary · 18 November 2024

★★★★★ 1/5

Google

Absolutely shocking. After checking on the website for Chester I rang the telephone number provided. The gentleman took all the information and then stated this was the Manchester office therefore I have been misled I will need to go through all this again when the Chester office contact me He said he would email the information to Chester and copy it to me. That was on Monday no email no phone call heard nothing since. I wish to rent an executive two bedroomed apartment with parking within the city walls and they cannot be bothered to reply. It will let immediately however it will not be with them. If they treat you like this before engaging them what sort of service is the tenants and myself as the landlord going to get afterwards my advice is go somewhere else I have.

Clive · 24 December 2023

★★★★★ 5/5

Google

Thank you to Holly! The viewing was wonderful and she was very informative!

Freddy · 15 April 2026

★★★★★ 5/5

Google

Working with Joshua Faller has been an absolute pleasure. As a property manager at a lettings agency, he has consistently demonstrated professionalism, efficiency, and a friendly demeanor. His attention to detail and commitment to maintaining properties is commendable. He ensures that all maintenance work is carried out promptly and to the highest standards, and as a contractor we have to say that we enjoy workign with Joshua and the staff at this office! His approachable nature makes him easy to work with and contributes to a positive working relationship. I highly recommend Joshua for any property management needs.

Brinel · 25 October 2023

★★★★★ 5/5

Google

Great Estate Agent to deal with. Dealt with Andrew who was quick at coming back to me when I enquired about renting a property they had advertised and arranging a viewing. He arrived on time on the day of the appointment to view the property and was very knowledgeable about the property. Very easy to deal with

Scott · 2 November 2024

★★★★★ 1/5

Google

My experience with Leaders was terrible from start to finish. I had only inquired about a room they had listed. THEY decided to call me, left me a voice message, but I was at work and couldn’t answer. I didn’t want to call back outside of working hours, so I called the next morning. The person who first called me wasn’t available, so I spoke to someone else. I’m guess they record their calls, so maybe they should listen again to how they speak to people. I don’t know if it was my accent, my job, or my income, but it felt like they decided I wasn’t worth their time and less worthy of respect. Later, I saw an email from the original agent and, being polite, I called back again to let her know that I had already talked to someone else. Big mistake. The second call was just as bad and unfriendly, and then I clearly heard someone in the background say something (probably the first person) that felt like as if I was some persistent creep for calling them twice. It's fine if you don’t want to rent to me. That’s your decision. But there is absolutely no excuse for speaking to people like they’re beneath you. I’ve dealt with many letting agencies over the years. Even when I didn’t qualify for a property, other agents have always been polite, respectful, and professional when saying no. Leaders couldn’t even manage basic manners. If this is how they treat potential tenants before any paperwork is signed, I dread to think how badly they would treat someone once they’ve locked them into a contract. It tells me everything I need to know about the way they operate, rude, dismissive, and lacking even the most basic customer service skills, and won’t waste my time with them again.There are plenty of better letting agents in Chester who know how to treat people with respect.

Spriha · 19 August 2025

★★★★★ 5/5

Google

We were sent an e-mail stating our deposit was no longer protected under the TDS scheme which was a little confusing, as we were still renting the property. Spoke to Sully who was our Property Manager who quickly & efficiently looked into it. He called me back within 5 minutes with an answer and followed it up with a further email that explained what was happening. Brilliant Service.

Charlotte · 22 February 2024

★★★★★ 5/5

Google

Went to view a rental property today with Chiara, who was lovely! She answered any questions we had and took the time to show us around. She said she only just started a few weeks back and I can already tell she will smash her new role! Good luck to Chiara.

Arts · 12 April 2026

★★★★★ 5/5

Google

WOW I have no words! This has been the best agency I have ever had the pleasure of dealing with in 15 years. From the start the process has been easy, straight forward and informative. I can't thank leaders enough, they have made mine and my children's dream come true. Our perfect home. Thanks so much Kirsty for all of your help ! P.s we even got a welcome box packed with goodies, honestly made us feel so special! We will never ever able to say thank you enough times. Leaders you are the best!!

Kirsty · 22 June 2022

★★★★★ 5/5

Google

Can't thank Sam Wolstencroft at the Chester branch enough for his efficient, professional and caring manner! He guided me through the rental process making it easy. He's always available to answer any queries and is extremely knowledgeable and quick to reply to emails. A real asset to the company. Thank you Sam!

Jan · 24 June 2024

★★★★★ 5/5

Google

During a time when trying to rent a property seems close to impossible i was lucky enough to find Karen at Leaders. She kept an eye out in the market for me and as soon as a suitable property came around swooped on it for me and some how managed to get me there. I can't thank her enough for her efforts in what was a stressful time for me. I would recommend Karen and Leaders to anyone.PositiveProfessionalism

Dave · 22 June 2022

★★★★★ 5/5

Google

Excellent journey through a somewhat rocky road with vendors and suchlike. This company is brilliant to deal with and I would use them every time. They’re so professional and friendly. Kept me informed regularly. I highly recommend them.

David · 12 May 2026

★★★★★ 5/5

Google

Friendly and really helpful, gave me loads of great information on the property and helped me with the application process also explained how it works as I am a first time renter, overall perfect made my experience super easy and comfortable

Sofia · 14 April 2026