Leaders Sales Chester reviews

★★★★★ 5/5

Google

I had a fantastic experience with Chiara Sciarrillo at Leaders Estate Agency. From start to finish, she was professional, friendly, and incredibly helpful. Chiara was always available to answer any questions, kept me updated throughout the process, and made everything feel straightforward and stress-free. Her positive attitude and excellent customer service really stood out, and I always felt supported and valued. I am extremely happy with the service she provided and would highly recommend Chiara to anyone looking for a reliable and approachable estate agent. Thank you, Chiara, for all your hard work and support! 😊

Izabela · 12 June 2026

★★★★★ 5/5

Google

Chloe and the team at Leaders have been managing my property for the last 2 years. I highly recommend their team. They have found me great tenants, and managed every aspect. I live far away from the property, but, I know the property and the tenants are in good hands with the Leaders management.

Jordan · 12 July 2026

★★★★★ 5/5

Google

Chira was Absolutely lovely, out of many people I’ve done viewings with she was one of the best, knew how to answer questions and if not she could figure out the answer. So patient and calm while I was looking round and honestly couldn’t believe she hasn’t done anything like this before. So welcoming and definitely a friendly face to see

Leigha · 12 May 2026

★★★★★ 5/5

Google

Excellent service!!! Holly was so helpful showing us around and had an answer to all of our very many questions. As first time renters she couldn’t have been more informative and supportive. She has done an amazing job at keeping us updated every step of the way! I would 100% recommend Leaders to anyone looking for straightforward solutions!

Kelsey · 12 May 2026

★★★★★ 4/5

Google

The property viewing to signing the contract to keys was all very efficient, Holly did an excellent job and was very helpful throughout. There was a bit of trouble with the portal that was used, it was a little finicky but the staff at Leaders were very responsive and it was resolved well

Jess · 12 May 2026

★★★★★ 4/5

Google

Letting a flat with Leaders. Process was quite tricky with the GoodLord online portal and tech issues throughout the process. Staff members did their best to navigate this, especially Holly and Helen, who helped with the portal and contacting landlords. Handover of keys was very smooth, and the box of goodies was appreciated!

Jazz · 12 May 2026

★★★★★ 1/5

Google

Disgusting the way they treat tenants. I’ve lived in 5 different house shares with numerous company’s this is by far the worse. The property was advertised as a young professionals house yet they move in tenants 35+ who are uber eats drivers with limited English. I’m not sure how the constitutes “young” and “ professional”. Since living here I’ve had problems with stealing from food to toiletries. Leaders response was “ well there should be numbers on fridge drawers” there is 3 drawers for 4 tenants and it’s common sense not to eat food you didn’t buy. We’ve had police out to the property twice. First time was the older man upstairs getting arrested for harassing women in his workplace. Nothing done by leaders, he remained in the property for months living with women. Completely unsafe. The second time police called to the property was due to leaders moving someone in without telling us. This led to us calling 111 as we thought it was a burglar. Leaders response was that they don’t need to tell us if someone moves in. AVOID at all costs. Entirely unsafe for women.

Alex · 28 September 2026

★★★★★ 5/5

Google

My experince with Leaders was amazing special shout out to Holly who helped me throughout my moving process and even after that, highly recommend leaders, all other staff were also amazing

Muskan · 28 September 2026

★★★★★ 5/5

Google

Dealing with Leaders (Holly) to find a rental property was a positive experience. Holly was punctual, patient, and quick to respond to my questions. However, my experience soured with Goodlord, the intermediary company used by Leaders. They bombarded me with numerous promotional offers and reminders for tasks I had already completed. Many of these services, including contents insurance and internet providers, were also overpriced. If you're renting through Leaders, be sure to research Goodlord's offers thoroughly - you'll likely find better deals elsewhere.

Richard · 12 August 2025

★★★★★ 5/5

Google

Holly was really lovely and helpful when she showed me the property. She explained everything clearly and made the whole experience easy and stress-free. She was kind, patient, and happy to answer any questions. I’d definitely recommend her to anyone looking for a friendly and helpful letting agent.

Sangita · 12 May 2026

★★★★★ 5/5

Google

Chiara was incredibly warm and welcoming during the house viewing. She made me feel comfortable, gave plenty of opportunity to ask questions, and was very pleasant to talk to throughout. She made the whole viewing experience enjoyable

So · 12 July 2026

★★★★★ 5/5

Google

As a first-time landlord, I really appreciated how clearly the team at Leaders explained the process and took care of all the finer details. Holly and Chris have both been brilliant to deal with, keeping me informed throughout, and the whole team have been friendly, helpful and responsive. With so many letting agents to choose from, it felt a little confusing at first, but I’m very glad I chose Leaders and would happily recommend them to other landlords.

Scott · 12 August 2026

★★★★★ 5/5

Google

We have had a pleasant experience so far with Leaders, Holly has been great and has supported us throughout. I would recommend them as a local Chester estate agent.

Kate · 12 August 2026

★★★★★ 5/5

Google

We had such a brilliant experience with Chiara. She was really warm, friendly and instantly put us at ease. She was super informative and explained everything clearly, but also made the whole experience feel relaxed and genuinely enjoyable. We really clicked with her and felt like we were in good hands throughout. She was professional, personable and just lovely to deal with. We couldn’t have asked for a nicer experience!

Emm · 12 September 2026

★★★★★ 5/5

Google

I would like to take this opportunity to thank Rosey who works for Leaders , Chester. She is a fantastic property manager with excellent communication skills and commitment to her job. Since she has taken over looking after my property, its been smooth sailing. She has always been at the end of a phone call and has definitely made my life a lot easier. Thank you very much.

Devi · 22 July 2025

★★★★★ 5/5

Google

I can highly recommend Holly! She made the whole process of setting up my new tenancy smooth and stress-free, offering clear advice and guidance from the very first call through to signing the contract. Holly is professional, polite, and provides excellent communication throughout. Having moved from another company, I can honestly say this has been the best experience so far, thank you for the outstanding service!

Chidinma · 19 August 2025

★★★★★ 5/5

Google

Chiara was a great help, very friendly and answered all questions I had about the property!

Nicola · 12 September 2026

★★★★★ 5/5

Google

I had a great experience with the team in Chester. They were incredibly helpful and made me feel genuinely cared for throughout the whole process, from the very first viewing all the way through to finding the property we’d been hoping for. Thank you so much to everyone involved for all your help and support. I couldn’t recommend a better agency!

Ella · 28 September 2026

★★★★★ 5/5

Google

Holly was absolutely fab, really professional and helpful. Wasn’t the property for me when viewed, but they went the extra mile and started showing me extra properties which was really helpful

Joseph · 12 May 2026

★★★★★ 5/5

Google

Chiara Sciarrillo, thank you for your professional approach and presentation of the property. I recently had a meeting with Chiara Sciarrillo, a trainee Lettings Consultant at Leaders, and I cannot praise them enough. From the start, she were polite, incredibly helpful, and quick to respond to all my questions about the property. Chiara handled everything with total professionalism and made the renting process stress-free. Highly recommended!

Sebastian · 12 August 2026

★★★★★ 1/5

Google

RUN AWAY THEY ARE BEYOND TERRIBLE!!! I would give them a -5 starts if I could. I am a landlady and the former tenant moved out in June. The tenant did damages to the property for which I was never compensated. I sent pictures to the Property manager and sent an email reporting the damages, Several in fact. Never answered the phone or the email. Leaders changed my property manager as it was no tomorrow and usually I was not informed. I requested a quote for redecoration and it was sent to me 2 months later. I had to travel to the UK (I live abroad) and to the job myself. The new tenant reported 3 damages (something minor in the toilet, a door that does close well-nothing major -and a curtain rail that needed repair). they quotes over 600 pounds, no breakdown nothing. Bear in mind this is way more than the cost of a brand new internal door!. I queried it many times and raised a complaint with customer service. Despite this THEY WENT AHEAD WITH A JOB I NEVER APPROVED!!! that was well beyond expensive. I have been having issues with Leaders Chester since June this year and it is NOVEMBER and they have not sorted out the issues. RUN A MILE. THEY ARE EXPENSIVE, UN RESPONSIVE AND DO NOT KNOW THE MEANING OF CUSTOMER SERVICE, RUN A MILE THEY ARE TERRIBLE!!!!! AND DO NOT RESPECT THEIR LONG TERM CUSTOMERS (LANDLORDS). If it is like that with landlords I only imagine how bad the service is for tenants. I would give me them a minus five stars if I could. This is an update to my original review of the worst state agency. Leaders replied very quickly in google reviews to my bad review. (With a generic reply) BUT still has not resolved my complaint logged in October 2nd. Bear in mind my original complaint to Leaders in Chester was sent in SEPT.!! and I am still waiting. we are now in November and still no solution provided. THE WORST!!!!

Ana · 18 November 2024

★★★★★ 5/5

Google

Viewing was great, holly was very friendly and answered all the questions I needed.

Theodore · 12 August 2026

★★★★★ 1/5

Google

How they have a 4.2 star rating is beyond belief. If I could give negative stars I would. I do not even know where to begin with this estate agent. We have had nothing but issue after issue with them, they are practically unresponsive, they do not respond to issues reported through their repairs portal, they do not respond to emails relating to issues reported through their repair portal and every time we speak to them it's like brand new information to them even though we have records and paper trails proving we have discussed these issues over and over. We had a full blown leak through the kitchen from the apartment upstairs and Leaders could not have cared less in the slightest. Water was dripping through our electrics and was reported through their correct channels and we didn't even get so much as a phone call. I went upstairs and spoke to the tenants upstairs to stop the leak and they got it repaired on their end but we were left with a damp stained kitchen which never got resolved. Upon other minor repairs which weren't addressed they have just been tedious to communicate with and sometimes it felt like we were talking to a brick wall. The best day of our lives came when our tenancy ended a couple of weeks ago and we were finally free from Leaders but somehow the nightmare didn't end there as now we are being chased by their credit company for rent payment when we aren't even tenants anymore. How can we owe rent when we literally handed the keys back to the Chester branch in person? It now looks like we are in rent arrears which is absurd and we don't know if it will affect our credit score when it isn't even our fault in the first place. Been told it's an error as it's been put through the system wrong (a Leaders classic) I doubt it was ever put through in the first place as I don't think anyone knows what they are doing or how to do their job. Will continue to chase until they sort this out as I do not trust them to be left to their own devices as nothing else was ever sorted. Do not touch this estate agents with a barge pole. Incompetent is not a strong enough word.

Eryn · 26 October 2024

★★★★★ 1/5

Google

I can’t help but laugh at the reviews I’m reading. I have honestly thought I’d been suffering alone as a result of poor service received from this agency but alas I am not alone! My toilet flush button has been broken since January and it’s yet to be fixed we are now in September! Now my bathroom has a leak in it and I’ve been told not to shower in it so I’ve been using a friends bathroom or I shower at the gym or work. How ridiculous is it that I pay rent but I can’t use the facilities that come with the house. The appliances in the house have not been PAT tested since 2019! How is that even safe?!!! Property management is rubbish! Within one year of tenancy, we have had 3 property managers! From Thomas Hunter to Sully Tuft to Danny Pope none of them have been helpful. Leaders have made renting a nightmare and it’s so frustrating because i haven’t received any value for the money I pay. If I could give negative star I would! You need to do better. I would appreciate if you do not reply to this with the same generic response you’ve been giving, I would prefer no response at all even. Just fix the issues at my house! 22.10.24 Edit: The issues in my house have now been fixed!

Esther · 22 October 2024