Homesale and Homelet Chester reviews

★★★★★ 5/5

Google

Great team of people. Brilliant social media presence. I’d like to mention that Cat is very helpful with any queries I have.

Sophie · 11 March 2022

★★★★★ 1/5

Google

Applied for a flat straight after a viewing, completed the paperwork promptly. Got told I needed to pay the application fee to guarantee the flat. Called the same day multiple times to pay, but the agent that was handling our application wasn't in the office. I was assured I wouldn't lose out on the flat and can just pay the next day instead. I even sent an email saying I will call first thing in the morning to pay. Apparently someone else sent an application that night and they passed that onto the landlord. When I called early in the morning I got told the landlord had to make a decision, which wasn't in my favour. I had already told my landlord I was leaving and now I'm in an awkward situation where I need to quickly find a place. Do not make the same mistake and trust anything these people say. They are very unprofessional and dodge phone calls.

Ozan · 8 September 2019

★★★★★ 5/5

Google

I bought a property through Homesale as an investment. The whole purchase process was handled efficiently and smoothly. The team, led by Ashley and supported by Meg in the office were very professional, responsive and pleasant to deal with. Once we had tidied the house up a bit, we went straight back to Homelet to put it on the rental market. Here, Sophie (and Meg again!) advised us calmly and professionally. It was on the market for only a couple of weeks before we went into the vetting and contract process which, again, went very smoothly. Good team, good support, good service - easy and pleasant to deal with and very good value!

Andrew · 8 September 2019

★★★★★ 5/5

Google

Sales team are marvellous. Ashley and his team treated me with respect didn't push, listened and were helpful. Within 3 months our deal was successfully done. The service is top notch

R · 12 December 2019

★★★★★ 1/5

Google

Would give zero stars if I could. Worst estate agents I've ever dealt with and I've moved a lot. Problem after problem since first application. Takes months of chasing for them to do anything and even then I'm fobbed off with pathetic excuses each time. Not getting an email is their go to for why the communication is so poor. Either don't advertise your email addresses, sort your email provider out, or more simply, maybe check your junk folder every now and again. My email should be on the system as I've had numerous email conversations with a number of employees but when something important comes up they magically can't find the email. They entered my house to do an inspection without permission when I wasn't there. I specifically told them I wanted to be home from work and again 'they didn't receive my email'. It's a joke of a company. I've even spoken to the owner who assured me various things would be sorted but even she couldn't care less and doesn't follow through with her promises. Her solution to various issues in the house, let's find you a new house. Yes I need a bigger house, but rented through home let? No thanks, not unless you want to fund my whole move, pack up my belongings and pay my deposit for me. I'm pregnant and no one cares about the issues causing me endless stress. Avoid at all costs.

Mary · 25 June 2019

★★★★★ 1/5

Google

The interaction I had was awful. Rude staff member, certainly discriminatory. Very glad to not have used this agent.

R · 20 March 2025

★★★★★ 5/5

Google

The Rentals Team have been brilliant from start to finish (although they found tenants for the property very quickly so it was a short process!). Professional and trustworthy - I wouldn't use anyone else in Chester for anything property rentals/sales related.

Georgina · 3 April 2024

★★★★★ 5/5

Google

The Rentals Team have been brilliant from start to finish (although they found tenants for the property very quickly so it was a short process!). Professional and trustworthy - I wouldn't use anyone else in Chester for anything property rentals/sales related.

Georgina · 15 March 2024

★★★★★ 5/5

Google

We had Matt look after us and our house. He was a top professional and really went the extra mile to help us understand the process and keep us informed with any move with our house or the one we was attempting to buy. Could not recommend him enough.

Jack · 23 August 2023

★★★★★ 5/5

Google

Highly Recommended - Great service from Matt Royle and all the Currans team in selling our Chester BTL property. Good professional advice , communication and feedback from all the team. Head and shoulders above the competition. Will definitely use again.

Andrew · 17 February 2024

★★★★★ 5/5

Google

The team was always there to support us on a call...very supportive

Akshara · 29 April 2025

★★★★★ 5/5

Google

I was with Homelet for a year before moving away from Chester and always found them to be extremely helpful, responsive and friendly. Issues within our apartment were always sorted in a timely manner, and after we left they were happy to return our deposit in full since we'd cleaned the apartment so thoroughly. A really brilliant estate agency through and through, would definitely recommend!PositiveResponsiveness, Professionalism

Kellie · 22 June 2021

★★★★★ 5/5

Google

What a fantastic company. Such brilliant communication and professionalism throughout. Thank you so much

Faye · 20 March 2025

★★★★★ 1/5

Google

The worst property agency I've ever seen, they don't take care of the issues in the house, after reporting a lot of problems in the house I got very little help from them, and also after very long time, I had to call a lot of times and visit them before they got anything done. Would never recommend to anyone this agency, even to the enemy!

Wiktoria · 23 March 2021

★★★★★ 5/5

Google

Managed to lock myself out on a freezing January night and feared the worst. The on call member of staff came back to the branch to get me a spare set and get back in the warm. Excellent service!

Ian · 25 January 2024

★★★★★ 1/5

Google

The worst property agency I've ever seen, they don't take care of the issues in the house, after reporting a lot of problems in the house I got very little help from them, and also after very long time, I had to call a lot of times and visit them before they got anything done. Would never recommend to anyone this agency, even to the enemy!

Victoria · 22 September 2020

★★★★★ 5/5

Google

Great experience Very friendly staff

Zubair · 20 May 2025

★★★★★ 1/5

Google

I've never met a more money hungry, landlord biased bunch of "estate agents" in my 31 year professional career. Potential customers please read the reviews and vote with your hard earned monies...put them somewhere tenant focused and deserved. Support the good companies with the right values. I will actively and enthusiastically share my experience with my network in Chester.NegativeProfessionalism

Discovery · 26 August 2021

★★★★★ 5/5

Google

Fantastic service from Curran's,from Superior marketing to Ashley's(Sales manager) extensive knowledge of the market place,and all the Girls in the team who carried out very professional accompanied viewings,very professional approach by all.We would certainly use them again .Simon&Alison .

Simon · 7 October 2023

★★★★★ 5/5

Google

Definitely the best estate agent I've dealt with. A positive vibe seems to run through the place and it's noticeable, I dealt mainly with Meg and Ella but others here helped when needed and I appreciate it, Sincere thanks all.

Mark · 9 September 2023

★★★★★ 5/5

Google

Currans have always been helpful and really accommodating for all of my needs during my tenancy with them. They are extremely easy to communicate with and will deal with any issues quickly and efficiently. I would highly recommend them to anyone who is considering renting in the Cheshire region.

Tom · 11 November 2022

★★★★★ 5/5

Google

Excellent and prompt communication around house sale

Fiona · 20 March 2025

★★★★★ 5/5

Google

Very pleased with the service provided by Currans and in particular, Bea, Sophie and Lucy always responded efficiently and were extremely helpful. I would strongly recommend this Lettings agent

Lisa · 15 March 2024

★★★★★ 5/5

Google

As a tenant, I found the team at Homelet were amazing. They offered a personalised and supportive service, keeping me updated and being considerate of my personal situation. I went from viewing a property to moving in within 2 weeks and the rental property was not only clean but freshly painted. All in all, professional but friendly and personal.

Sara · 9 June 2020