Trusted Agent profile · Chester
★★★★★
252 reviews across 3 platforms
First Floor, 24a Charles Street, Chester, CH2 3AZ
Fearnalls's office in Chester, at First Floor, is rated 4.9 out of 5 across 252 reviews on three platforms, including 87 Google reviews rated 4.9.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
GoogleExcellent Service from Thomas and Richard. They are great at all aspects of sales and purchases. Fearnalls should consider going into lettings as they would teach the other firms a thing or two!
Thank you for your review. We are delighted that you were so pleased with our service. We haven’t got any plans to branch into ‘lettings’ but we’ll be sure to let you know if we do!
5/5
GoogleAs first time home buyers, we could not be happier with our experience with Fearnalls. Tom and Richard were extremely helpful throughout the whole process and were always quick with communication and answering any questions we had. The move in package was an appreciated cherry on top when we collected the keys. Could not recommend them enough and will definitely use Fearnalls in the future - thanks for everything!
5/5
GoogleBrilliant experience. Richard worked tirelessly to get our purchase over the line. Amazing
Thanks Adam, we really appreciate you taking the time to share your comments and positive experience with Fearnalls!
5/5
TrustpilotFearnalls Chester
Just purchaced a house which was on the market with Fearnalls Chester , From the viewing of the property with Tom right until Exchange the process has been outstanding Tom has always been there to answer any questions regarding the purchace and there was plenty as it is my first purchace. Fearnalls has made the process very easy Tom has on various occasions let us come back to the property to measure up etc and has never rushed us. Thanks to the team at Fearnals Chester especially Tom who I cant recommend enough very professional and knowedgble has gone over and above to help with communication between us and the vendor Thanks Tom.
5/5
GoogleExcellent service from Fearnalls. Communication was fantastic and honest advice from Richard was hugely appreciated. 100% recommend - no complaints at all!
Thanks for your kind review Edward!
5/5
TrustpilotFantastic service! Definitely recommend!
We could not fault the service received by Fearnalls. The honest and professional approach was refreshing and certainly welcomed, and all of our expectations were exceeded. Richard made the whole experience a lot less stressful and helped us through step by step and nothing seemed to much trouble.Would definitely recommend without a doubt.
Thanks Lindsey, I hope your dad settles in to his new place. It was a pleasure to act for you :)
5/5
GoogleI’m so pleased we were able to purchase and sell with Fearnalls again. That’s twice now, and each time it has been a great experience. Richard Wheeler went above and beyond to keep things moving along the chain. It is invaluable in the current market to have an estate agent truly committed and having someone as reliable and contactable as Richard was essential for us.
5/5
GoogleRichard went above and beyond to facilitate both our sale and our purchase and was a pleasure to deal with. We came to him following a bad experience with an online 'free' estate agent and he fully justified why it's so important to use local experts who know the local market. Richard handled all aspects of the transaction from viewings to negotiations and onward matters such as discussions regarding the outcomes of surveys and supporting conveyancing. I'd recommend Richard to anyone who was selling in the area and will use him again if and when we move in future.PositiveProfessionalism
5/5
TrustpilotRecommended without reservation
I highly recommend Richard at Fearnalls. I found him open, communicative and friendly. Richard is experienced, professional and unflappable. I liked that he conducted most viewings himself, was prompt with feedback and moved the process along effectively. When my buyer pulled out he wasted no time in arranging further viewings and a prompt sale enabling me to go ahead with my purchase. I have no reservations in my recommendation.
5/5
TrustpilotOutstanding service
Outstanding service throughout the process from Richard. In contrast to other Estate Agents, Fearnalls provide a personal touch which I appreciated and my buyer did too.House was sold within a week of going on the market and Richard helped me navigate through several issues along the way too.Couldn’t recommend enough.
Great working with you Lisa, we got there in the end!! :)
5/5
TrustpilotKnowledgeable and supportive
Rich is fantastic! Great communication, advice and support, especially during the difficult circumstances of lockdown and restrictions. Having had a great experience buying a property with Rich 6 years ago there was no question who I would use when it came to selling. Would 100% recommend
Hi Emma, thanks for such a positive review, hope you are settling in to the new place.
5/5
TrustpilotAbove and beyond!
Richard went above and beyond to facilitate both our sale and our purchase and was a pleasure to deal with. We came to him following a bad experience with an online 'free' estate agent and he fully justified why it's so important to use local experts who know the local market. Richard handled all aspects of the transaction from viewings to negotiations and onward matters such as discussions regarding the outcomes of surveys and supporting conveyancing. I'd recommend Richard to anyone who was selling in the area and will use him again if and when we move in future.
5/5
TrustpilotFearnalls make first time buying a breeze
My wife and I met Richard sometime in October after viewing dozens of houses in Chester, Crewe and Manchester and meeting countless estate agents. Richard established himself as a forthright and well-informed professional immediately. We had viewed so many houses with estate agents who either didn’t know the council tax or the condition of the boiler or, at times, didn’t bother to show us around the property. Richard was early and had all the windows and front door ajar and was masked up to greet us. After asking my few generic questions regarding the property, I asked him about the timeframe and general procedure of buying a property as a FTB. In about 15 mins, Richard clearly and concisely outlined the entire purchasing process for us. I left the viewing extremely confident of Richard’s ability to help us close the deal and push it through as quickly as possible. After our offer was accepted, Richard met us in the evening to show us around again and answer more questions posed by my more knowledgeable friend. After the first viewing, I liked the property a lot, but it was Richard’s insight and knowledge that alleviated our initial apprehension about buying a property. After exchanging money and gaining the keys, Richard met us at the property and made sure we turned on the gas, water and electrics. He is a consummate estate agent. If we ever sell or rent the property, Richard and Fearnalls will be our first choice.
5/5
TrustpilotPositive experience
We have recently used Fearnalls estate agents to both buy and sell and Tom and Richard were incredibly helpful and personable throughout the whole process. Communication was brilliant and we couldn’t have asked for more. We would thoroughly recommend Fearnalls and will be using them again in the future.
5/5
GoogleRichard was "on the case" and very proactive in managing the sale of my mother's bungalow after her death. He kept us informed throughout and showed excellent judgement in moving the sale on quickly. This was very helpful as I live some distance from Chester. Richard also went above and beyond in dealing with a plumbing disaster at the property and helping to rehome the fish in the pond. A stellar service and recommended unreservedly!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe team at Fearnalls were fantastic from start to finish. From photos, marketing and buyer references to getting us across the finishing line. Richard managed to guide us through a truly horrible buying / selling experience and it was …
Thanks for your kind words Dominic! Wishing you all the best with your onward move.
5/5
TrustpilotOur 1920s refurbishment project
Thank you to Richard at Fearnalls who brought this project to our attention. He knew our criteria and budget and this project definitely ticked the box. Richard made our experience personable and kept us updated on a regular basis. Thank you again Richard here's to the next investment project
Your welcome Johnny, can't wait to see the finished product.
5/5
TrustpilotProfessional service
We purchased our first home through Fearnalls and found them to be extremely professional and helpful. All emails and phone calls were responded to in a timely manner, both Richard and Tom were incredibly helpful and would recommend this business highly!
5/5
FacebookWe purchased our first home through Fearnalls and found them to be extremely professional and helpful. All emails and phone calls were responded to in a timely manner, both Richard and Tom were incredibly helpful and would recommend this business highly!
5/5
GoogleRichard and the Fearnalls team supported us as inexperienced first time buyers, and the whole experience was great. We had good contact with them as needed, and they facilitated access to the property as needed for appropriate surveys and checks before exchange and completion. Thanks for your help!
Thank you so much for sharing your positive experience with Fearnalls! It was our pleasure to assist you!
5/5
TrustpilotFirst Class Service
Many many thanks to Richard at Fearnalls for a superb service when buying our new house. He kept us calm when we were worried about anything and guided us in all aspects of the purchase. Nothing was too much trouble for him including our requests for many viewings. I would highly recommend him to anybody thinking of buying or selling a property.
5/5
TrustpilotI’m so pleased we were able to purchase…
I’m so pleased we were able to purchase and sell with Fearnalls again. That’s twice now, and each time it has been a great experience.Richard Wheeler went above and beyond to keep things moving along the chain. It is invaluable in the current market to have an estate agent truly committed and having someone as reliable and contactable as Richard was essential for us.
5/5
GoogleExcellent from start to finish! Highly recommend
Thank you Tracy. Your comments are much appreciated! Wishing you all the very best.
5/5
TrustpilotGreat service, highly recommend
As first time home buyers, we could not be happier with our experience with Fearnalls. Tom and Richard were extremely helpful throughout the whole process and were always quick with communication and answering any questions we had. The move in package was an appreciated cherry on top when we collected the keys. Could not recommend them enough and will definitely use Fearnalls in the future!
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