Fearnalls Chester reviews

★★★★★ 4/5

Google

We bought our new property in Chester through Fearnalls and dealt primarily with Annie and Richard. Our interactions with Fearnalls throughout the purchase were limited as we mainly dealt with our solicitor however, as and when we needed Fearnall’s assistance, they were helpful and responsive. The moving in box that we were given when picking up the keys was a nice touch and much appreciated. All in all, Fearnalls carried out their duties as an estate agent well and helped our purchase go through smoothly.

Katalin · 2 April 2026

★★★★★ 5/5

Trustpilot

Five star experience

We used Fearnall’s due to their online reviews and we were not disappointed. The team is friendly, honest and professional from start to finish. They care about what they do and they do it well. They sold our house within a week and communicated both good and bad news with complete transparency. I cannot fault them - simply excellent customer service. Highly recommended .

S · 22 July 2026

★★★★★ 4/5

Trustpilot

Effective and efficient

We bought our new property in Chester through Fearnalls and dealt primarily with Annie and Richard. Our interactions with Fearnalls throughout the purchase were limited as we mainly dealt with our solicitor however, as and when we needed Fearnall’s assistance, they were helpful and responsive. The moving in box that we were given when picking up the keys was a nice touch and much appreciated. All in all, Fearnalls carried out their duties as an estate agent well and helped our purchase go through smoothly.

Katalin · 26 March 2026

★★★★★ 5/5

Trustpilot

Easy sale with lots of offers

I have just sold my house through Fearnalls, and have been very pleased with the service provided. They work very efficiently as a team and I had very positive dealings with Tom F, Annie, Tom and then Richard. I should also mention that the photographs and videos captured the feel of our home really well. We sold very quickly with eight offers, which were managed professionally. The sale was kept on track and we completed it within a few months. It all went just as we hoped and I would certainly use Fearnalls again.

Customer · 25 March 2026

★★★★★ 5/5

Trustpilot

Highly recommend Fearnalls

I would highly recommend Fearnalls for anyone selling their property. From the initial meeting with Tom, negotiations with Richard and progression with James, I was kept informed at every stage. They were understanding about organising viewings around working from home, so there was minimal disruption. They have also provided useful information throughout. Highly recommend and thank you so much!

Claire · 21 August 2026

★★★★★ 5/5

Google

Would highly recommend Fearnalls. Richard went the extra mile negotiating us through a long and difficult sale. He used his extensive experience to advise and assist us through the process. Many thank to Richard and the team at Fearnalls.

Laraine · 16 January 2026

★★★★★ 5/5

Google

We have recently completed a property purchase via Fearnalls and found them to be very flexible with excellent communication. Richard was very responsive when queries were raised and kept in touch frequently throughout the process.

Karen · 16 January 2026

★★★★★ 5/5

Trustpilot

First class service

In a very challenging market Richard kept all parties involved and informed to ensure a positive outcome for all. I have no hesitation at all in recommending him and would definitely use Fearnalls again .

Russell · 10 January 2026

★★★★★ 5/5

Trustpilot

Amazing Purchasing Experience

Fearnalls where brilliant during the entire process of my wife and I buying our house. As this was our first home, they were more than happy to help us through the process and give us guidance and information when needed. We regularly saw different individuals during viewing and all of them presented the Fearnalls company in a brilliant way. Thank you all at Fearnalls

Mathew · 7 May 2026

★★★★★ 5/5

Google

This is my second review, my second time using Fearnalls in five years. Back in 2019/2020, my wife and I met Richard sometime in October after viewing dozens of houses in Chester, Crewe and Manchester and meeting countless estate agents. Richard established himself as a forthright and well-informed professional immediately. We had viewed so many houses with estate agents who either didn’t know the council tax or the condition of the boiler or, at times, didn’t bother to show us around the property. Richard was early and had all the windows and front door ajar and was masked up to greet us. After asking a few generic questions regarding the property, I asked him about the timeframe and general procedure of buying a property as an FTB. In about 15 minutes, Richard clearly and concisely outlined the entire purchasing process for us. I left the viewing extremely confident of Richard’s ability to help us close the deal and push it through as quickly as possible. After our offer was accepted, Richard met us in the evening to show us around again and answer more questions posed by my more knowledgeable friend. After the first viewing, I liked the property a lot, but it was Richard’s insight and knowledge that alleviated our initial apprehension about buying a property. After exchanging money and gaining the keys, Richard met us at the property and made sure we turned on the gas, water and electrics. He is a consummate estate agent. Late last year, we put our apartment on the market with both Richard and Tom. Tom arrived to present his case for using Fearnalls and wasn't forceful or pushy or trying hard to sell Fearnalls, which is emblematic of the company's style. It is understated and they both know just how good they are compared with other competitors in Chester. (We had 4 estate agents come to offer their services and value the property.) After uploading our sale online, we had 4 visits booked promptly. Luckily, the first viewing came around to our asking price and we agreed on a sale within four weeks. As anyone who lives in England and has any interaction with the property market will know, the process generally moves at glacial speed compared with other European countries or Canada, etc. We were expecting a completion date within three months, but the process stretched to seven months. Within our chain were 5 households, which made communication immensely difficult. Thankfully, Richard was readily available to offer sound advice and help to save the chain from collapsing. Now, we are happily moved into our new home and owe Fearnalls our gratitude for making it happen. It is without a competitor in Chester, I only wish they expanded to the south so I can use them in years to come to sell again.PositiveResponsiveness, Quality, Professionalism, Value

Neil · 10 April 2024

★★★★★ 5/5

Google

We recently purchased a property with Fearnalls. Extremely good service, frequent updates, helping along the journey. We dealt with Richard, he was always prompt with responses and we felt like we always had a good line in with anything we needed. I would always recommend any friends or family to Fearnalls in the future.

Matt · 10 April 2025

★★★★★ 5/5

Google

Excellent advice and service throughout the whole process of deciding to sell, what was required to help with the sale through to completion. I would highly recommend Richard and the team to anyone thinking of selling a property.

Karen · 16 September 2025

★★★★★ 5/5

Trustpilot

Excellent advice and service throughout…

Excellent advice and service throughout the entire process of deciding to put our house on the market through to selling. Richard was extremely helpful and kind and offered excellent advice. Thank you to the whole team, Karen Oxley

Karen · 9 September 2025

★★★★★ 5/5

Google

We would have no hesitation in recommending Fearnalls. Both Tom and Richard were . professional and approachable with a good feel for the local market. They were easy to contact and always willing to answer our questions and guide us through those inevitable 'tricky' moments ...exactly what you need when navigating the anxious process of a house sale.

Stella · 18 October 2024

★★★★★ 5/5

Trustpilot

Professional, friendly and efficient

I recently sold my mums house with Fearnalls and have nothing but praise for the service I received. From the initial phone call to request a valuation, to the day of completion nothing was too much trouble. They made the whole process run efficiently. Would definitely recommend using their services.

C.batten · 11 May 2026

★★★★★ 5/5

Google

Excellent service. Great communication. Richard was brilliant.

Michael · 16 March 2026

★★★★★ 5/5

Google

Enquired about and viewed a property advertised by Fearnalls and whilst I didn't purchase the property, Annie was really helpful in providing further information about the area

Steven · 16 September 2025

★★★★★ 5/5

Trustpilot

Fearnalls kept us informed all the way…

Fearnalls kept us informed all the way through the process. From first coming to value the property, feedback after viewings, the different stages of the sale right through to completion and beyond.

Mr · 25 August 2026

★★★★★ 5/5

Trustpilot

Richard made the process exceedingly…

Richard made the process exceedingly smooth. Great communication.

Michael · 24 February 2026

★★★★★ 5/5

Google

Richard, Annie and Tom have been simply amazing throughout the whole process. We had a few bumps along the way when selling our house and they have all been super helpful, attentive and friendly. The communication was brilliant and we always felt well informed and up to speed. We couldn’t recommend them enough! Thank you so much!!

Sarah · 16 February 2026

★★★★★ 5/5

Google

I dealt with Richard, Tom and Annie from Fearnalls at various points in buying a house and found them all very knowledgeable, friendly and approachable. Richard organised some minor but very important work on the property which enabled …

Neil · 16 April 2025

★★★★★ 5/5

Google

We have bought and sold through Fearnells and couldn't recommend them enough. Richard is organised and efficient with clear communication which makes moving house as pain free as possible. Would recommend to anyone looking to sell or buy in Chester

OLIVER · 29 March 2025

★★★★★ 5/5

Trustpilot

Richard and Anne made the whole process…

Richard and Anne made the whole process so easy, kept us in the loop and helped us through any queries. Richard was outstanding in the process

Hugh · 2 September 2025

★★★★★ 5/5

Trustpilot

Richard, Annie, Tom - amazing!!

Richard, Annie and Tom have been simply amazing throughout the whole process. We had a few bumps along the way when selling our house and they have all been super helpful, attentive and friendly. The communication was brilliant and we always felt well informed and up to speed. We couldn’t recommend them enough! Thank you so much!!

Sarah · 29 January 2026