Trusted Agent profile · Chester
★★★★★
252 reviews across 3 platforms
First Floor, 24a Charles Street, Chester, CH2 3AZ
Fearnalls's office in Chester, at First Floor, is rated 4.9 out of 5 across 252 reviews on three platforms, including 87 Google reviews rated 4.9.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
GoogleWould highly recommend Fearnalls. Richard went the extra mile negotiating us through a long and difficult sale. He used his extensive experience to advise and assist us through the process. Many thank to Richard and the team at Fearnalls.
Hi Laraine, thank you for your kind recommendation. It can be a long process and we are very pleased to have assisted you all the way through to completion.
5/5
GoogleWe have recently completed a property purchase via Fearnalls and found them to be very flexible with excellent communication. Richard was very responsive when queries were raised and kept in touch frequently throughout the process.
This is lovely to hear Karen, we appreciate your kind words about your Fearnalls experience!
5/5
TrustpilotFirst class service
In a very challenging market Richard kept all parties involved and informed to ensure a positive outcome for all. I have no hesitation at all in recommending him and would definitely use Fearnalls again .
Hi Russell. It was a pleasure to assist you with your sale. Thank you for taking the time to leave a review and for recommending our services. Wishing you all the very best.
5/5
TrustpilotExcellent Estate Agents
Fearnals Estate Agents provided an excellent, dependable service throughout our purchase of a property in Guilden Sutton. From the outset, their communication was clear and reliable, their team were always on hand to answer questions, and they did a great job of keeping things moving at each stage of the process.
Thank you so much for taking the time to leave such a detailed review. We’re delighted to hear that you found the team so supportive with your purchase. It’s particularly lovely to see James receive such recognition. Keeping a close eye on progress, communicating regularly and helping to keep everything moving is such an important part of the service we provide, so we’re really pleased that his support helped make the process feel more manageable. Thank you again for choosing Fearnalls and for your kind recommendation. We hope you’re very happy in your new home.
5/5
TrustpilotAmazing Purchasing Experience
Fearnalls where brilliant during the entire process of my wife and I buying our house. As this was our first home, they were more than happy to help us through the process and give us guidance and information when needed. We regularly saw different individuals during viewing and all of them presented the Fearnalls company in a brilliant way. Thank you all at Fearnalls
Hi Mathew. Thank you so much for your lovely words. It was a pleasure to help you and your wife purchase your first home, and we’re delighted to hear that you felt supported throughout the process. Buying your first property can feel daunting at times, so we’re really pleased our team could help guide you along the way. Thank you again for taking the time to share your experience. We wish you many happy years in your new home.
5/5
GoogleThis is my second review, my second time using Fearnalls in five years. Back in 2019/2020, my wife and I met Richard sometime in October after viewing dozens of houses in Chester, Crewe and Manchester and meeting countless estate agents. Richard established himself as a forthright and well-informed professional immediately. We had viewed so many houses with estate agents who either didn’t know the council tax or the condition of the boiler or, at times, didn’t bother to show us around the property. Richard was early and had all the windows and front door ajar and was masked up to greet us. After asking a few generic questions regarding the property, I asked him about the timeframe and general procedure of buying a property as an FTB. In about 15 minutes, Richard clearly and concisely outlined the entire purchasing process for us. I left the viewing extremely confident of Richard’s ability to help us close the deal and push it through as quickly as possible. After our offer was accepted, Richard met us in the evening to show us around again and answer more questions posed by my more knowledgeable friend. After the first viewing, I liked the property a lot, but it was Richard’s insight and knowledge that alleviated our initial apprehension about buying a property. After exchanging money and gaining the keys, Richard met us at the property and made sure we turned on the gas, water and electrics. He is a consummate estate agent. Late last year, we put our apartment on the market with both Richard and Tom. Tom arrived to present his case for using Fearnalls and wasn't forceful or pushy or trying hard to sell Fearnalls, which is emblematic of the company's style. It is understated and they both know just how good they are compared with other competitors in Chester. (We had 4 estate agents come to offer their services and value the property.) After uploading our sale online, we had 4 visits booked promptly. Luckily, the first viewing came around to our asking price and we agreed on a sale within four weeks. As anyone who lives in England and has any interaction with the property market will know, the process generally moves at glacial speed compared with other European countries or Canada, etc. We were expecting a completion date within three months, but the process stretched to seven months. Within our chain were 5 households, which made communication immensely difficult. Thankfully, Richard was readily available to offer sound advice and help to save the chain from collapsing. Now, we are happily moved into our new home and owe Fearnalls our gratitude for making it happen. It is without a competitor in Chester, I only wish they expanded to the south so I can use them in years to come to sell again.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind review Neil. It was a pleasure to handle the sale of your property and we wish you all the best at your new home!
5/5
GoogleWe recently purchased a property with Fearnalls. Extremely good service, frequent updates, helping along the journey. We dealt with Richard, he was always prompt with responses and we felt like we always had a good line in with anything we needed. I would always recommend any friends or family to Fearnalls in the future.
We’re thrilled to hear about your recent buying experience with us, Matt! Thanks for giving us such a kind recommendation. … More
5/5
GoogleExcellent advice and service throughout the whole process of deciding to sell, what was required to help with the sale through to completion. I would highly recommend Richard and the team to anyone thinking of selling a property.
Thanks so much for your kind words, Karen. Richard and the team here at Fearnalls are so pleased that you were delighted with our service. We really appreciate you sharing your positive feedback. Wishing you all the best!
5/5
TrustpilotExcellent advice and service throughout…
Excellent advice and service throughout the entire process of deciding to put our house on the market through to selling. Richard was extremely helpful and kind and offered excellent advice. Thank you to the whole team, Karen Oxley
Hi Karen, many thanks for your kind words. Richard and the team here at Fearnalls are so pleased that you were delighted with our service. Wishing you all the very best.
5/5
GoogleWe would have no hesitation in recommending Fearnalls. Both Tom and Richard were . professional and approachable with a good feel for the local market. They were easy to contact and always willing to answer our questions and guide us through those inevitable 'tricky' moments ...exactly what you need when navigating the anxious process of a house sale.
Thank you for your kind words and recommendation Stella! It was a pleasure to deal with your property sale in Chester.
5/5
GoogleExcellent service. Great communication. Richard was brilliant.
Thanks for taking the time to share your Fearnalls experience Michael! It was a pleasure to deal with the sale of your home. All the best!
5/5
GoogleEnquired about and viewed a property advertised by Fearnalls and whilst I didn't purchase the property, Annie was really helpful in providing further information about the area
Thanks for taking the time to leave a review Steven. Annie was delighted to help you. If there is anything more we can do to help, please feel free to give us a call. Good luck in your property journey!
5/5
TrustpilotFearnalls kept us informed all the way…
Fearnalls kept us informed all the way through the process. From first coming to value the property, feedback after viewings, the different stages of the sale right through to completion and beyond.
Hi Ken. Thank you for your kind words. We are so pleased that you experienced great communication throughout the entire process, as this is something we strive to do. Wishing you all the very best.
5/5
TrustpilotRichard made the process exceedingly…
Richard made the process exceedingly smooth. Great communication.
Hi Michael, thank you for your review. It's much appreciated. Richard and the team are delighted to have helped you throughout the transaction. Wishing you all the very best.
5/5
GoogleRichard, Annie and Tom have been simply amazing throughout the whole process. We had a few bumps along the way when selling our house and they have all been super helpful, attentive and friendly. The communication was brilliant and we always felt well informed and up to speed. We couldn’t recommend them enough! Thank you so much!!
Hi Sarah. Thanks so much for your review. It was a pleasure working with you on your property sale. We’re delighted we could support you through the process and keep everything on track. Wishing you all the very best in your next chapter!
5/5
GoogleI dealt with Richard, Tom and Annie from Fearnalls at various points in buying a house and found them all very knowledgeable, friendly and approachable. Richard organised some minor but very important work on the property which enabled …
Thank you for your kind words, Neil!
5/5
GoogleWe have bought and sold through Fearnells and couldn't recommend them enough. Richard is organised and efficient with clear communication which makes moving house as pain free as possible. Would recommend to anyone looking to sell or buy in Chester
Thanks so much for your kind words Oliver! Wishing you all the best with your onward move.
5/5
TrustpilotRichard, Annie, Tom - amazing!!
Richard, Annie and Tom have been simply amazing throughout the whole process. We had a few bumps along the way when selling our house and they have all been super helpful, attentive and friendly. The communication was brilliant and we always felt well informed and up to speed. We couldn’t recommend them enough! Thank you so much!!
Hi Sarah. Thank you so much for your review. It was a pleasure working with you on your property sale. We’re delighted we could support you through the process and keep everything on track. Wishing you all the very best in your next chapter!
5/5
TrustpilotVery professional and friendly
Very professional and friendly. Communication was excellent from the very beginning of the whole process. Would thoroughly recommend this company for anyone requiring the sale of property.
Hi Angela. Thank you so much for your review. We were delighted to help you with the sale and very much appreciate the recommendation. Wishing you all the very best.
5/5
GoogleWe would highly recommend Fearnalls for their excellent knowledge of the area in which we sold our house with a more than satisfactory valuation and because of the excellent customer service from valuation to completion. Our original sale fell through and Richard immediately ensured the house was marketed promptly and within days he had secured further viewings and a sale offer. Both he and Tom were always available to answer any queries and provided personalised viewings which took the stress away from ourselves. We were more than pleased with the service they offered throughout and would highly recommend them. Mr and Mrs T Hampton
Thank you for your kind review Tracy! We are delighted that you were happy with the service Fearnalls provided. Wishing you all the best with your onward move!
5/5
TrustpilotRichard and Anne made the whole process…
Richard and Anne made the whole process so easy, kept us in the loop and helped us through any queries.
Thank you for your kind words. We are delighted to have been able to help you with your recent property purchase. We wish you all the very best in your new home!
5/5
TrustpilotOutstanding service throughout
We’ve used Fearnalls more than once and chose them because of their experience and success in selling in our local area of Hoole.
Thank you so much for your fantastic review and for choosing Fearnalls once again. We’re delighted that we were able to generate such a strong response so quickly. We are also very pleased to hear that you felt well supported throughout the sales progression, especially during the challenging moments! Thank you for your continued trust in Fearnalls and for recommending us so highly. It’s been a pleasure helping you and we wish you many happy years in your new home.
5/5
TrustpilotExcellent service
I recently sold my property through Fearnalls and couldn’t be happier with the service I received from start to finish. From the initial valuation to the final completion, everything was handled with professionalism, efficiency, and care.
Hi Gorby. Thank you for taking the time to write such a thoughtful and detailed review. It really does mean a great deal to us. We’re so pleased we could support you throughout your property sale and help secure a successful sale so quickly the second time around. The team here are Fearnalls are delighted. It was a pleasure working with you, and we truly appreciate your recommendation.
5/5
GoogleHave viewed a couple of properties through Fearnalls and had a good experience so far. Annie in particular has gone over and above in terms of communication. No pressure or heavy sales tactics very honest and easy to work with
Thank you so much for your kind words! We’re thrilled you’ve had a great experience, and Annie will be delighted to hear your feedback. We look forward to continuing to support you in your property search.
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Fearnalls's Chester office has 252 reviews across three platforms: 87 on Google, 10 on Facebook, 155 on Trustpilot.
Fearnalls Chester is rated 4.9 out of 5 across all 252 reviews, and 4.9 out of 5 on Google from 87 reviews.
Fearnalls Chester, First Floor, 24a Charles Street, Chester, CH2 3AZ.
