Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have recently used Reed Rains in Chester-le-street to market a refurbished house in Perkensville. The house was previously rented out through Reed Rains but after twelve years my tenants moved out and the place needed some improvements.
After consultation with Reed Rains it was decided that the rental market was the strongest at the moment so I put the property up to be let.
The branch were first class, the photos and a valuation were done in a prompt manner and viewings took place within a week of the property going on the market. A suitable tenant was found and all background checks were carried out by the branch. Hopefully these tenants will stay as long as the last ones.
I’d like to thank the branch for there friendly efficient service.
Regards
Gordon Smith ( land lord)
Gordon · 29 March 2023
Agent replied · 23 January 2024
Thank you for the fantastic review Gordon.
It's always a pleasure!
★★★★★ 5/5
GoogleHad a brilliant experience buying our first home. The expertise and guidance provided by Vicki and Janet were first class!
The service was incredibly prompt and they have went above and beyond with every aspect of the purchase.
I’d recommend to anyone!
Scott · 23 January 2022
Agent replied · 23 January 2024
Hi Scott
Thank you so much for your 5* Review. Buying your first home is an absolute minefield and we like to think we do our best to make the process a little less daunting.
We hope you get settled in quickly and wish you all the best.
Vicki, Janet and the team at Chester le Street
★★★★★ 1/5
GoogleDo not use. Trying to make a single adjustment of something so simple to a tenancy agreement. Turned out they were putting my details and all correspondence on someone else address, and someone's details on my address. Waited months for it to be rectified, was once told its my word against a staff members at one point, when in fact it was all their error. Pretty sure my data has not been protected, lost all trust that they actually care about me as a tenant.
Craig · 23 January 2023
Agent replied · 23 January 2024
Hi Craig, it's disappointing that you felt the need to leave a 1* review. Unfortunately as we have explained we do not deal with tenancy amendments & therefore have very little control over timescales when it comes to this. I can however assure you that we are very heavily compliant in every aspect especially when it comes to data protection & GDPR. I would like to assure you that all personal data is protected with Reeds Rains.
★★★★★ 5/5
GoogleMark, Janet and the team went above and beyond from finding us a buyer to the point of completion, we had a few queries throughout the process but thanks to Janet these were resolved quickly.
Would highly recommend using Reeds Rains.PositiveResponsiveness, Quality, Professionalism
Denise · 25 August 2021
Agent replied · 23 January 2024
Hi Denise,
Thank you for your lovely review. It was a pleasure being able to help you bring the process to completion.
We wish you all the best in your new home.
Thanks again
Mark Janet and the team at Chester le Street
★★★★★ 5/5
GoogleMany thanks to Vicki & Nicole at Reed Rains Chester-Le-Street for arranging my buy to let advertisement. An efficient & hassle-free service.
Would recommend their service to anyone wanting to advertise.
William · 23 January 2023
Agent replied · 23 January 2024
Thank you for taking the time to leave a review William.
I'm delighted to hear you would recommend our service to other landlords. You were a pleasure to deal with & you know where we are if you need any assistance going forward.
Kind regards,
Nicole.
★★★★★ 5/5
GoogleMark Arnold has been great! He's consistent, provides quality service & goes above and beyond to find suitable properties for investors like me!
Gordon · 27 July 2023
Agent replied · 23 January 2024
Thanks for your kind words Gordon, happy to help!
★★★★★ 5/5
GoogleMark Arnold has been great! He's consistent, provides quality service & goes above and beyond to find suitable properties for investors like me!
Gordon · 11 July 2023
Agent replied · 6 February 2024
Thanks for your kind words Gordon, happy to help!
★★★★★ 5/5
GoogleFrom my first phone call this lady has done everything she could do to help me she is a credit to your team thank you so much Janet
Amber · 23 January 2023
Agent replied · 23 January 2024
Hi Amber
Thank you for your lovely words.
Im so glad you got sorted. Helping people find their perfect home is the very reason for doing the job.
Janet
★★★★★ 5/5
GoogleI recently used this branch to buy my new home. The service was amazing, I was kept up to date throughout the process. Vicky and Janet were so helpful and made the experience as easy as possible.PositiveResponsiveness, Quality, Professionalism
Rachael · 25 August 2021
Agent replied · 23 January 2024
Hi Rachel
Thank you for your review and extremely kind words.
Buying and selling is so stressful and we aim to take as much of that stress away from our clients (both buyers and seller).
We would like to take this opportunity to wish you all the best and hope you are very happy in your new home. If you need us for anything we are only a phone call away.
Regards
Vicky, Janet and the rest of the team at Chester le Street
★★★★★ 5/5
GoogleAbsolutely flawless! I cannot thank Janet and her colleagues enough, for everything they have done to enable me to rent an amazing property!
Coral · 27 June 2023
Agent replied · 23 January 2024
Thanks for your review Coral.
Its been a pleasure working with you.
Janet and everyone in Chester le Street branch
★★★★★ 5/5
GoogleGreat experience with this estate agents, very approachable team that communicated well throughout the whole process. Thank you!
Keren · 11 October 2025
Agent replied · 11 October 2026
Hi Keren
Thank you for your kind words.
It was a pleasure selling your beautiful home for you. We hope you are settled now and wish you all the very best.
Janet, Nicole and Aimee
★★★★★ 5/5
GoogleThe service from Reeds Reins was amazing could not thank Janet and the team enough for helping us especially through this stressful time. Very quick and responsive. Would highly advice to go through Reeds Reins!
Thank you so much!PositiveProfessionalism
Jade · 21 June 2021
Agent replied · 20 June 2024
Hi Jade, thank you so much, you were a pleasure to deal with.
Best wishes,
Janet & the team
★★★★★ 5/5
GoogleI would like to comment on the excellent knowledge and customer service we had from Susan at Reeds Rains We were recommended by a good friend of ours and Susan did an amazing job. I would defiantly recommend Susan for anyone looking to rent there property.
Tara · 24 January 2019
Agent replied · 23 January 2024
Hi Caroline
Thank you so much for your kind words. We are always happy to help
★★★★★ 5/5
GoogleRecently sold my house with reeds rains couldn't fault the service and would highly recommend to anyone.
Jack · 11 October 2025
Agent replied · 26 December 2024
Thank you for the recommendation Jack, it's greatly appreciated. We are delighted you were happy with the service.
All the best,
Nicole, Janet & Aimee
★★★★★ 5/5
GoogleAfter experiencing frustrations looking for a property with other local estate agents I have been thrilled with the service from Reeds Rains. From Mark arranging a last minute viewing and providing great advice, to Janet dealing with my offer and being so helpful and supportive throughout the process. As a first time tennant after being a homeowner for 10yrs, they have been a great support at a challenging time. Thanks team 😊
Nicola · 27 February 2023
Agent replied · 23 January 2024
Hi Nicola
Thank you for the lovely review, We do pride ourselves on giving an excellent service and are glad that thus far you have been happy.
We will continue to support you and get you moved into your new home as quickly and as smoothly as possible. We are always here if you need us.
Kind Regards
Janet, Mark, Vicki and Nicole
★★★★★ 5/5
GoogleJanet and Vicky were brilliant, kept us in the loop and went above and beyond to get the sale completed, the staff are very friendly, professional and would highly recommend Reeds Rains. Once again many thanksPositiveProfessionalism
Edward · 25 August 2021
Agent replied · 23 January 2024
Hi Edward.
Thank you so much for your 5* Review. It is always our pleasure helping our sellers and buyers reach their end goal. We take great pride in doing our very best to assist in making the process as smooth as possible.
We hope you are very happy in your new home and if you ever need our help in the future please don`t hesitate to give us a call.
All the very best from Janet, Vicki, Mark and Nicole.
★★★★★ 5/5
GoogleNicole Hughes is exceptional. As investors in the area we have found her to be an incredible professional to manage our portfolio.
Sally · 28 April 2023
Agent replied · 23 January 2024
Thank you so much for your kind words Sally, I'm delighted you chose us to manage your portfolio.
You're a pleasure to work with & I look forward to helping build your portfolio going forward.
Many thanks again,
Nicole.
★★★★★ 5/5
GoogleThe staff at the Chester-le-Street branch have been most professional and genuinely helpful from start to finish in the purchase of our first home. They’ve been there for many phone calls and reassured us when we were stressed. Special thank you to Janet who dealt with our case mainly but also Vicky who also advised us too. We’re so happy that the move has gone well and we’re settling into our family home :-)
Katie · 24 January 2020
★★★★★ 5/5
GoogleAimee has been amazing answering all my questions replying to all my emails and keeping me in the looop highly recommend
Marie · 27 January 2025
★★★★★ 5/5
GoogleCouldn’t thank the staff enough for helping us rent our first home! All staff were lovely but Janet was amazing making sure we understood every step of the way. Would definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value
Tamzin · 25 August 2021
Agent replied · 23 January 2024
Thanks for your kind words Tamzin, we're always here to help & we hope you're very happy in your new home together.
Best Wishes,
Janet.
★★★★★ 5/5
GoogleDealt with Nicole for years, great communication and always on hand to help! Super agent to have in the area!
John · 28 April 2023
Agent replied · 23 January 2024
Thanks John, it’s so nice to hear! As you know we are always happy to help.
★★★★★ 5/5
Googlecouldn’t recommend these more, extra 5 starts to Janet H who just made things easy and smooth
Shane · 31 August 2025
Agent replied · 28 December 2025
Thanks for the great review for Janet & the Reeds Rains Chester-Le-Street team Shane, we really appreciate you taking the time to leave us you kind review. Thanks, Nicole
★★★★★ 5/5
FacebookJanet and Vicky were brilliant, kept us in the loop and went above and beyond to get the sale completed, the staff are very friendly, professional and would highly recommend Reeds Rains. Once again many thanks
Ed · 4 February 2021
Agent replied · 19 September 2023
Thankyou so much for your kind words they really mean alot to us
★★★★★ 5/5
GoogleFantastic service from start to finish! Thank you Reed Rains and special mention to Vicki.
Eve · 26 August 2023
Agent replied · 23 January 2024
Hi Eve
Thanks for your review, all the best in your new home.
From all at Reeds Rains Chester le Street
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
