Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI dealt with Janet at Reed Rains, she was professional and very helpful right from the outset. I would definitely recommended using this agent again if you are buying or selling. Very good service and quick response times, which is of the utmost importance when going through such a (usually) stressful time in your life.PositiveProfessionalism
Carly-Marie · 21 June 2022
Agent replied · 20 June 2024
Thank you for your kind works Carly-Marie,
its lovely to hear how helpful Janet was & we're very pleased we were able to alleviate the stress.
Many Thanks again,
Mark & the team at Reeds Rains Chester-le-street
★★★★★ 5/5
GoogleFantastic friendly estate agents that have been extremely helpful. They have been fantastic in the sale of my property and i would recommend using them. Also i would like to say a special thanks to Janet who has been amazing with me.
Thanks all - brilliant friendly honest team.
Lianne · 23 January 2023
Agent replied · 23 January 2024
Lianne you are an absolute pleasure to work for.
Thank you so much for the wonderful review, we are always at the end of the phone to help.
From
Janet and all the Team at Chester le Street
★★★★★ 5/5
GoogleNicole and the team have been brilliant. During the contract review phase of signing up as a landlord, Nicole was patient and remained professional whilst answering my queries. She and the team have been very supportive and always willing to help with any queries regarding future properties purchases.
I highly recommend them to any new and existing landlords.PositiveResponsiveness, Professionalism, Value
Ani · 21 June 2021
Agent replied · 20 June 2024
Thank you for leaving such a great review Ani, it's hugely appreciated!
Building relationships with landlords/investors is one of the most important and rewarding parts of my job. I look forward to continuing this :)
Many Thanks again,
Nicole & the team.
★★★★★ 5/5
GoogleReed raines did great communication and negotiation between the landlord and myself, everything ran smoothly from start to finish.
I would especially like to thank Janet who sorted out the deal for me, but all the staff at Chester le street branch were good.
Thanks
Henry/ harry
Harry · 23 January 2023
Agent replied · 23 January 2024
Thank you very much for this great review Harry,
You've got yourself a lovely property & we have no doubt you'll be very happy there.
Best wishes,
Janet, Nicole, Vicki & Mark.
★★★★★ 5/5
GoogleExcellent customer service received from all the girls at the chester le street branch. They made a rather stressful few weeks seem a whole lot easier, especially under current conditions. Communication from Janet was fantastic and nothing was too much of a problem for her. I would definitely recommend reeds rains to anyone considering selling their home.PositiveResponsiveness, Professionalism
Bethany · 25 August 2021
Agent replied · 23 January 2024
Hi Bethany
Thank you so much for your kind review.
It was an absolute pleasure helping you with your move. We hope you and your lovely family get settled in quickly.
Best wishes Janet and the rest of the team at Chester le Street
★★★★★ 5/5
GoogleVery helpful and and very good service
Sue · 11 June 2026
Agent replied · 11 October 2026
Thank you for taking the time to leave a review Sue. It’s been a pleasure to work with you over the years!
Best wishes,
Nicole
★★★★★ 5/5
GoogleNicole and her team made every effort to make the rental of three properties as easy as possible. They organised tenants, renewals and repairs with minimum input from myself. I would fully recommend them to anybody especially if you are not local to the area.
Peter · 23 January 2023
Agent replied · 23 January 2024
Thank you for the fantastic review Peter,
You've been a pleasure to deal with!
Best wishes,
Nicole.
★★★★★ 5/5
GoogleA great experience selling our home and buying our new one from start to finish! The phone was always answered quickly, all of our questions answered and nothing was ever too much trouble. Thank you!
Sammie · 11 October 2025
Agent replied · 8 December 2024
Thank you for taking the time to leave a review Sammie. We hope you & the family are settling in to your new home.
Best wishes,
Nicole, Janet & Aimee
★★★★★ 5/5
GoogleOur purchase got a little tricky at times. Janet and the team have provided fantastic support throughout the entire process. My partner and I can’t recommend the services at this branch of Reeds Rains highly enough.
Mark · 25 September 2023
Agent replied · 23 January 2024
Hi Mark
Thank you for your lovely review, Its been our pleasure working with you to get you moved into your new home.
We hope you are very happy there.
Kind Regards
Janet and team Chester le Street
★★★★★ 5/5
GoogleThe full team at Reeds Rains Chester-Le-Street were very helpful. As first time renters, they kept us updated and communicated well throughout the whole process. Janet in particular was very helpful and ensured we had a smooth experience. Thanks for all your help!
Anna · 27 February 2023
Agent replied · 23 January 2024
Hi Anna,
Im glad you are happy with the service we provided and hope you both enjoy your new home together.
All the very best.
Janet and team Chester le Street
★★★★★ 5/5
GoogleAmazing experience from Janet and the team the process was made pretty easy and stress free from viewing to moving into our lovely new home thank you for everything Chelsea and Dean x
Dean · 24 November 2023
Agent replied · 23 January 2024
Thank you for the amazing review x
Janet & The Team
★★★★★ 5/5
GoogleI cant thank Janet enough for helping me with my rented property for me and my daughters. Not only did she give me the best advice on which property to go for she was also compassionate and kind to my situation. Shes fab..thank you to her and the team for all of their work and help! Xx
Hayley · 23 January 2021
Agent replied · 23 January 2024
What a lovely review, thank you so much Hayley!
I hope you & your girls are happy in your new home.
Wishing you all the best,
Janet, Nicole, Vicki & Mark.
★★★★★ 5/5
GoogleReally quick and friendly
Christina · 11 June 2026
Agent replied · 11 October 2026
Hi Christina
Thank you for the review, its greatly appreciated.
Best Wishes, Nicole, Janet and Aimee
★★★★★ 5/5
GoogleThe girls at Reeds Rains in Chester-le-Street were fantastic. Janet was amazing from start to finish and made sure I got my dream house. She made sure it was quick and stress free. All questions were answered and her personality shon through the entire process. Extremely knowledgeable and helpful. Thanks once again!💕PositiveResponsiveness, Quality, Professionalism
Kirsty · 21 June 2021
Agent replied · 20 June 2024
Kirsty thank you so much for your lovely review.
Its helping people and receiving responses like this that makes the job so very rewarding.
Best wishes for the future.
Janet and everyone at the Chester le Street Branch
★★★★★ 5/5
GoogleMy mum recently moved house being a 3 hour drive away from her this caused issues, Janet has been great updating me on anything that needs done and has in my eyes went above and beyond with their service offering .
Fantastic customer experience great service guys keep it up.PositiveResponsiveness, Quality, Professionalism, Value
Jock · 21 June 2021
Agent replied · 20 June 2024
Thanks for your fabulous review. It's been a pleasure to help your Mum move into her new home, we hope she's very happy.
★★★★★ 5/5
GoogleThe service I have received from Nicole has been amazing, as a portfolio landlord she knows the ins and outs of every property I have with her and always keeps me up to date with new potential rentals on the market. It truly feels like a one to one service.PositiveResponsiveness, Quality, Professionalism, Value
Michelle · 21 June 2021
Agent replied · 20 June 2024
Thank you for the fantastic review Michelle. You're a pleasure to deal with & i look forward to doing more business with you in the near future!
Many Thanks,
Nicole
★★★★★ 5/5
GoogleReeds Rains have been brilliant from the start of the process to the end. Vicki was supportive and always updating me with what was happening. Nothing was ever too much of an ask and she always came back quickly with any enquiry. A fantastic team- thanks so much for everything!PositiveResponsiveness, Quality, Professionalism, Value
Amanda · 21 June 2021
Agent replied · 20 June 2024
That's so lovely to hear Amanda thank you!
Best wishes for the future
Vicki and the rest of the team.
★★★★★ 5/5
GoogleAfter considering three agents we chose Reed Rains. The friendly yet professional approach was what was expected. The Market evaluation compared favourably with others and we secured a full asking price offer within a week. The support thereafter has been invaluable in ensuring the process moves forward smoothly. For us Mark and his team deserve this recognition.
Andrew · 24 January 2019
Agent replied · 23 January 2024
Thank you so very much for your 5 star review. We aim to give the best possible service and to make the whole process as easy and as smooth as possible. Selling and buying can be extremely stressful and we like to hope we can take some of this stress away from our clients.
Kind regards,
Reeds Rains Chester le Street
★★★★★ 5/5
GoogleMoved into my first home today and couldn’t have been provided with better support from Vicki and all the other team members. That were all amazing Thankyou so much. :)
Aaron · 26 August 2023
Agent replied · 23 January 2024
Fantastic review Aaron, thank you.
We wish you both all the very best in your new home, we're certain you'll love it there!
best wishes,
Vicki
★★★★★ 5/5
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King · 11 November 2022
★★★★★ 5/5
GoogleI purchased a property from Reeds and Rains estate agent, Vicky was excellent she kept me informed through out the sales process and really went the extra miles to push through this sale all I can say is excellent service.PositiveResponsiveness, Professionalism
Keith · 21 June 2022
Agent replied · 20 June 2024
Thank you for your great review Keith, wishing you happiness in your new home!
Vicki & the team
★★★★★ 5/5
GoogleI would like to thank the team at Reeds Rains Chester le Street for the fantastic advice and support given. Very friendly, professional. and a great result.
Juan · 30 September 2025
Agent replied · 28 December 2025
Thank you for your kind review Juan, you have been a pleasure to deal with.
All the best for the future,
Nicole, Janet & Aimee.
★★★★★ 5/5
GoogleThe team at Chester Le St branch are superb in particular Mark the manager. Take the time to understand your needs as a customer and provide non pressured sound advice and service with complete transparency.
Steven · 23 January 2023
Agent replied · 23 January 2024
Hi Steven, pleasure to meet you and your family, many thanks for your review.
★★★★★ 5/5
GoogleReeds reins are a lovely bunch of people, they have helped me at the start of journey to buying my first house and made it so much easier for me especially Janet. Thank you all so so much, I’d be lost without them!PositiveResponsiveness, Quality, Professionalism, Value
Hayley · 25 August 2021
Agent replied · 23 January 2024
Hayley what an amazing review, thank you.
Its been our pleasure helping you find a property to purchase and we will continue to be with you every step of the way until completion.
Thanks again
Janet and everyone at the Chester le Street Branch
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