Reeds Rains, Chester le Street reviews

★★★★★ 5/5

Google

The beginning to end of a very complicated sale the team at Reeds Rains supported me. Janet handled every query I had proficiently and was a pleasure to speak to. During the course of this house sale I encountered many difficulties as I was acting as Power of Attorney. She went above and beyond to help me as did her colleagues. Can’t speak too highly of the team at Chester le Street and would recommend to anyone selling their home. Very much appreciated.

Sue · 11 October 2025

★★★★★ 5/5

Google

Great service from start to finish, would highly recommend sold my house within 24hours. Janet has been on the ball keeping me up to date every step of the way!

Thomas · 29 October 2025

★★★★★ 5/5

Google

RR were selling the house I bought, they were brilliant from start to finish. Courteous accommodating; they go out of their way to make your experience as stress free as possible. I can't recommend them highly enough.

Alison · 11 September 2026

★★★★★ 5/5

Google

Upon enquiring to buy my first home I was overwhelmed however Janet and the team were extremely helpful. Janet explained every step I was going through and answered all of my silly questions without making me feel like they were silly! She was extremely reassuring throughout and Reeds Rains should be proud to have her! She made the process smooth for me and was always willing to help. I am now in my first home and very happy with it and the process through Reeds Rains Thank you Janet and the team!

Rebecca · 25 September 2023

★★★★★ 5/5

Google

I cannot speak highly enough of Janet and Amy. Their guidance and advice have been invaluable and they are making what could be a really stressful time stress free. They are honestly amazing, along with Nicole, I can't thank them enough 😄 …

Paula · 11 July 2026

★★★★★ 5/5

Google

Excellent to work with Nicole and the team! Extremely helpful the full way through what can be a stressful process! Thanks again!!

Thomas · 7 December 2025

★★★★★ 5/5

Google

Mark,Janet and the team at Reeds Rains were amazing from start to finish. From the moment mark came to value my house, his professionalism, knowledge and care when dealing with the sale of my property was great. The product Reeds Rains offer is fab and Communication between them, myself and ex partner was everything I could have ever wished for. They dealt with everything for me and made the sale of my home a pleasant one. I can’t thank mark and his team enough. Very highly recommended Thank you all so much xxx

Ashleigh · 27 June 2023

★★★★★ 5/5

Google

Communication with Janet was top notch from start to finish. From the initial property enquiry until recieving the keys she was so helpful throughout. I felt that she went above and beyond and felt like i was talking to a friend even by email. I would definatly recommend and thoroughly deserves a five star rating.

Karan · 11 October 2024

★★★★★ 1/5

Google

***KEEP AWAY*** We were treated like young dumb first time buyers and constantly lied to by the sellers and estate agents. Property was advertised as FREEHOLD, we asked the sellers about the property status, they said the property was FREEHOLD, the paperwork was in the post. During the solicitors searches, it came to light that the property was in fact LEASEHOLD. Reeds Rains asked how we found out that the property was LEASEHOLD and we explained through the solicitors, to which estate agents said "but yeah its a long LEASEHOLD " - so they already knew and were hiding and MIS-SELLING!

Sarah-Louise · 15 February 2023

★★★★★ 1/5

Google

***KEEP AWAY*** We were treated like young dumb first time buyers and constantly lied to by the sellers and estate agents. Property was advertised as FREEHOLD, we asked the sellers about the property status, they said the property was FREEHOLD, the paperwork was in the post. During the solicitors searches, it came to light that the property was in fact LEASEHOLD. Reeds Rains asked how we found out that the property was LEASEHOLD and we explained through the solicitors, to which estate agents said "but yeah its a long LEASEHOLD " - so they already knew and were hiding and MIS-SELLING!

Sarah-Louise · 23 January 2023

★★★★★ 5/5

Google

Very responsive. Always went the extra mile to support us despite everything that happened. From the first visit to the getting the keys they were professional, knowledgeable and able to get the entire process moving. We found out a lot more about what was going on from them than we did from our own solicitors. There were a fair few problems lower down in the chain so our purchase took a long time. Despite this it often felt that the only time things were moving was when Vicki was pushing the chain and the solicitors to get a move on. Some of the other estate agents we encountered whilst searching for a property commented that Reeds Rains were expensive. This is clearly a case of you get what you pay for. The staff were approachable, friendly, knowledgeable and professional. In sharp contrast to our solicitors there was a real ethos within Reeds Rains about them working for us (rather than just being another order number or open case). As well as using them to advertise and arrange the sale of our property Reeds Rains also offered to represent us with our onward purchase (at no additional cost). This meant that we had professional advice when it came to negotiating and submitting offers, but also when we did experience less-than-professional behaviour from another estate agents - Reeds Rains were able to step in to deal with them on our behalf. Delighted with the support and level of service we received from Reeds Rains and couldn't recommend them enough. Danny and Gemma

Danny · 23 January 2023

★★★★★ 5/5

Google

Absolutely amazing service. Not sure if these reviews hold any water with high management but I dealt with Janet from the Chester le street branch and in the simplest of terms, she deserves some form of bonus/reward, she was a lifesaver from start to finish. No matter how many questions I pestered her with, she always responded patiently and made sure to answer all of my questions with plentiful information. So overall, I am very happy with the service, I would absolutely recommend you to a friend and Janet deserves a raise! Thank you again!

Ryan · 23 January 2023

★★★★★ 5/5

Google

The team at Reeds Rains Chester le Street are fantastic! They are professional, friendly and answered all questions we had. Made a very stressful time a lot easier. Thank you team!

Jamie · 11 August 2026

★★★★★ 5/5

Google

Vicky helped me through a very difficult sale which was delayed on a number of occasions due to issues with my wife's health but Vicky kept me right throughout and became a friend on the phone who was supportive, helpful and organised. I dont think I could have done it without her. and appreciate that she prompted me to do things when my mind was elsewhere. An amazing agent that Reeds Rains are lucky to have., although l can say that all of the staff I dealt with were also incredibly professional and helpful which reflects well on the company. Thanks again.PositiveResponsiveness, Quality, Professionalism, Value

Jhep1 · 25 August 2022

★★★★★ 5/5

Google

Vicky was brilliant throughout the whole process of buying and selling my house, she kept me updated at every point and due to how busy everyone was (due to stamp duty deadlines) , took on the conveyancing companies for me and chased them until we got to completion. As well as giving me advice on how to negotiate on my new build (which worked - thank you!) - Vicky was very knowledgeable and professional throughout, would definitely recommend and use Reed Raines again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Michelle · 25 August 2022

★★★★★ 5/5

Google

Absolutely amazing service from Nicole,Janet and Aimee. They have gone above and beyond for me. I can’t thank them enough.

Gail · 27 September 2026

★★★★★ 5/5

Google

I needed to secure a house to rent and saw one I liked on Rightmove. The agent was Reeds Raines. I also had been considering another property. We decided as the other property had 3 bedrooms and the one through Reeds Raines only 2, we would opt for the other one. During the process I dealt with Janet at Chester le Street and she couldn't have been more helpful or understanding when the house we chose fell through due to a landlord legal matter. Janet immediately checked that their house was still available and contacted me the same evening to say it was. I paid the holding deposit and the process began. Janet explained everything clearly at every step, but we only had a few days before our house was sold and we had nowhere to go. I explained the urgency to Janet and she chased everything up and ensured we got the go ahead to move in on our completion date. This was such a stressful time but Janet kept me informed at each stage, and when she confirmed the house was ours, I couldn't have been more grateful. Great service!!PositiveResponsiveness, Professionalism

Jackie · 21 June 2022

★★★★★ 5/5

Google

My house was sold by Reeds Rains on the first day. Reeds Rains kept in touch with me throughout the whole process. A very professional team who went above and beyond what would be normally expected. Mark was very helpful sending my solicitor scanned information. However Vicki was an absolute delight in keeping me up to date and encouraging me to do all the right things. A stressful experience made so much easier by the Chester le Street branch.PositiveProfessionalism

Maureen · 21 June 2022

★★★★★ 5/5

Google

The team at Chester le Street were brilliant. They were very effective in organising the viewings that we had, and once an offer was accepted they kept us informed throughout the whole sales process. Particular mention has to go to Janet, who was a massive help to us when avoidable delays were being caused by our conveyancers. We were so grateful for all of the help she gave us.

Trevor · 23 January 2023

★★★★★ 5/5

Google

Fantastic team and great service. I was a first time buyer this year and went to viewings with a few estate agents. It was clear there are differences in communication, professional attitude and service from one agency to another. I had disappointing experiences elsewhere but as soon as I was viewing properties with Reeds Rains in Chester-Le-Street, the experience improved massively. I was on a mailing list, they followed up about viewings and when I was interested in a house, they supported me through the whole process. This year has been tough for a lot of industries and it was clear that searches and other work was slow but Janet and Mark kept me up to date. Solicitors could be slow and not have the best communication but this was made much less frustrating by the support and advice I got from the estate agents. I'm in a house that was a dream to find and absolutely love it. It has been very positive mainly because of Reeds Rains. Highly recommend!PositiveResponsiveness, Quality, Professionalism

Kate · 25 August 2021

★★★★★ 5/5

Google

Having just gone through the process of buying my very first home- I cannot thank Janet, from the Chester le Street branch enough. All of the staff have been helpful and lovely however Janet went out of her way to chase things up on my behalf, when I was unsure of anything Janet explained things to me in detail and made me feel very reassured! Nothing has been too much trouble for her. Thank you so much for making what has been quite a daunting experience, enjoyable!PositiveProfessionalism

Natalie · 21 June 2021

★★★★★ 4/5

Google

We have rented a property for the first time with reed rains Chester Lee street. Janet was really helpful through the process and getting everything all sorted, very patient and nice when the system crashed on us too. Thank you!

Junaid · 11 October 2024

★★★★★ 5/5

Google

We have recently immigrated to Uk, and this is our first house here. During the process Janet was always supportive and patient to respond all the questions, I think Janet and Nicole are really an asset for Reeds Rains! There are always something for improvement in any business, I wish a lot of success to this team.

Sahar · 25 October 2023

★★★★★ 5/5

Google

I would just like to say thank you to Janet at reeds and rains for this opportunity in mine and my fiancées next chapter. I would highly recommend this company as they have helped me all the way and would go above and beyond to help people. Many thanks to this company and most of all to Janet as she has been a star

Craig · 29 March 2023