Trusted Agent profile · Chesham
★★★★★
354 reviews across 3 platforms
1 Germain Street, Chesham, HP5 1LH, HP5 1LH
Part of Frost Partnership, see every office.
Frost Partnership's office in Chesham, at 1 Germain Street, is rated 4.4 out of 5 across 354 reviews on three platforms, including 128 Google reviews rated 4.9.
128
Reviews on Google
This office
163
Reviews on Facebook
Business-wide
63
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Frost Partnership Chesham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chesham.
Every review we hold for the Chesham office, from every platform, shown as written. First names only.
5/5
GoogleExcellent communication from start to finish, with responsive, professional and polite staff. A special mention needs to go to Alex for being there every step of the way to make sure timescales were met.
An excellent review! Thank you so much for taking the time and trouble to write this 5* Google review for Alex from our Chesham team. We are delighted to hear that they were responsive, professional and polite and that Alex was there every … More
1/5
TrustpilotThere is no complaints process
There is no complaints process, awful customer communication or urgency on a maintained property. Sebastian Rodriguez and Sarah Kirk have been unhelpful on an ongoing issue with contradictory statement when contacted, often pushing responsibility on the landlord when the contract is between us and Frost Partnership. The service levels are unsatisfactory and no issues are resolved.
5/5
GoogleExcellent service throughout a difficult and protracted sale/purchase experience. Particular thanks go to Jacqui Cuthbert who went to great lengths to ensure that, in the end all was well.
Thank you so much for this fantastic 5 star Google review for Jacqui and our Chesham Sales team. We are delighted to hear that you received excellent service throughout and that Jacqui went to great lengths to ensure that all was well. We … More
5/5
GoogleA big thanks to Alex and the team at Frost Chesham. They were easy and pleasant to deal with, prompt with responses, and always willing to work with me as the purchaser. I have no problems in recommending this office for its professionalism and good natured service .PositiveResponsiveness, Quality, Professionalism
Thank you Howard. That's really good to hear; we're so pleased the Chesham team provided you with a professional and good natured service throughout, especially Alex . We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleWonderful service from Jacqui and her team. Professional, friendly and would highly recommend Thanks guys!
Thank you so much for writing this superb 5 star Google review for our Chesham Sales team. It was great to read that you received wonderful service from Jacqui and her team and that you would highly recommend them. We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
1/5
TrustpilotLandlords stay away
Can't find words to describe how bad the quality of service is. Frosts charges me management fee for "managing" my property. But now I have to manage Frosts and my property.One of many examples - Gas Safety certificate on my property has expired. As managing agent they should have initiated the process of getting new one. But they didn't. I raised it with them when I realized it. It took them more than 3 weeks and multiple follow ups to get it sorted. The lady dealing with my property has absolutely no clue about what Gas Safety Certificate is what is the purpose of it.Their contractors charge extortionate rates. You can get things done in half the money if you find a tradesman. You are better of managing your property than giving it to Frosts. You will end up managing it yourself anyway.
5/5
FacebookPosting on behalf of my Mum and Auntie I can’t thank Jacqui Curtbert and Gemma Testa enough on the recent sale of my late Fathers house. They were both so understanding and professional, for what was such a difficult time for my family. I would strongly recommend Frost of Chesham. Thank you both so much. 5 Stars
Hi Katy Thank you so much for writing this wonderful recommendation on behalf of your Mum and Auntie. It was so lovely to read that both Jacqui and Gemma provided them with a professional yet empathetic property service at such a difficult and upsetting time. We will pass you kind comments on to them both. Best wishes to you and your family from us all.
5/5
FacebookGemma at the Frost partnership in Chesham was amazing when selling my flat. She went above and beyond to help me sell and worked so hard on what turned out to be a hugely complicated sale. Nothing was too much trouble. Highly recommend seeking help from her or her colleagues.
Hi Kerry, Many thanks for taking the time to write this glowing review for Gemma in our Chesham office. We are delighted to read that she went above and beyond to sell your flat throughout the complications. We will pass your comments on to Gemma and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleWe used Frosts for the sale and purchase of our house. They were extremely helpful and proactive from start to finish. I would highly recommend Frosts to anyone else, especially working with Gemma Testa and Jacqui Cuthbert. Great service, extremely helpful and friendly staff.PositiveResponsiveness, Quality, Professionalism, Value
Hi Roy, Thank you for your 5 star review. That's fantastic to read; we're so pleased the Chesham team provided you with a great experience throughout, especially Gemma Testa and Jacqui Cuthbert. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleRecently rented a property managed by Frost Partnership, and after having an unpleasant experience with another estate agents, I was really pleased with the service here. Greg and his team were friendly, professional and kept us updated each step of the way and always helpful and ever patient with our queries! Would definitely recommend.
Hi Hannah Many thanks for taking the time to write this 5* review for Greg and the Chesham team. We're delighted to read that they have restored your faith in estate agents, and provided you with a friendly and professional property service. We will pass your comments on to all involved and to our senior management team. Best wishes to you from all at The Frost Partnership
5/5
TrustpilotJamie Berryman is a Saint
Jamie Berryman is a Saint! I knew the moment Jamie valued our property I had total faith he would sell our property and give that personal touch through to completion. He is reliable, extremely professional and hardworking, from checking his emails in the evening when things turned stressful. Being 100% honest which in my opinion is a rarity with Estate Agents... He eased the whole experience & is a true credit to The Frost Group. This is our 4th house sale and I wish all agents had the knowledge and calmness Jamie has displayed. The team behind Jamie also need praise. Thanks to Paige and Andy too for all of your help with the Sale.
1/5
TrustpilotAt the end of the rental period high fee 490 GBP
At the end of the rental period, we cleaned the house and left, the house was empty for a few weeks after we left, it may have gotten a little dusty in the meantime, the real estate agent told us that cleaning would be done, we accepted it but they charged us 340 pounds, even for the London area, a very high amount of money for cleaning service. I asked the cleaning company for the invoice for this service, they did not send it. We also left an extension cord, a clothes drying rack and a few items for the next tenant, and I was charged 150 pounds to remove them from the house, I do not find these actions fair at all. An uninterested and unkind real estate office
5/5
GoogleWe were so thankful to Gemma at The Frost Partnership for her daily efforts keeping our purchase on track and holding our chain together in very difficult circumstances. Without question Gemma made a very prolonged and stressful situation more manageable and was always available at the end of the phone. I couldn't recommend more highly.
Hi Jemma, Many thanks for taking the time to post your 5* review for Gemma. We're delighted to hear that she excelled in difficult circumstances and kept your purchase on track. We'll pass your lovely comments on to both Gemma and our senior management team. Wishing you every happiness in your new home. Best wishes from all at The Frost Partnership.
5/5
GoogleJust sold a house using Gemma at the Frost Partnership. She was very friendly and professional and did an excellent job. Nothing was too much trouble, even down to organising the window and carpet cleaning. In general I am not a fan of estate agents but would highly recommend Gemma.
Hi Chris Many thanks for taking the time to write this glowing review for Gemma in our Chesham team. We're delighted to read that she has made a good impression with you, and has provided a professional and competent property service. We will pass your comments on to Gemma and our senior management team. Best wishes to you from all at The Frost Partnership
5/5
FacebookMatthew, Sonia and the team, provided excellent, professional support, in the process of selling my parents house. They have an experienced team, who gave prompt feedback on viewings.and they have a very good understanding of the local housing market. I would have no hesitation in recommending their services.
Hi Neil, Many thanks for taking the time to write this glowing recommendation. We are delighted to read you received a prompt and knowledgeable property service during the sale of your parent's house. We will pass your comments on to all involved. Best wishes from all of us at The Frost Partnership Estate Agents
1/5
TrustpilotVery bad experience with the feltham branch staff!!
Very bad experience with the staff!!Paid a holding deposit to hold a property.. two days after I was told it was taken by someone else.Mentioning no name i was shown other properties as the company had my holding deposit yet again the property was let to someone else.Been nearly two week since I paid my holding deposit. Company was quick to ask for deposit and no response till i contact them for an update.Refund has been issued still waiting for it.I have had to take time out of work to view properties why would an estate agent show me properties when they are already off the market?No communication withing the staff. I have to chase all the timeI would say its a waste of time dealing with company like this!!
5/5
TrustpilotCarla has been such great help
Carla has been such great help, she has been attentive and made me feel valued as a customer. She went above and beyond to ensure everything went smoothly, even when I had additional questions.
5/5
GoogleFrosts were very understanding and considerate and patient in how they handled the sale of my property. Especially credit should go to Gemma Testa, who comes highly recommended. Gemma is both responsive to email and correspondence, but also any issues relating to a property.PositiveProfessionalism
Hi Joe, Thank you. That's great to hear; we're so pleased the Chesham team were understanding, considerate and patient , especially Gemma Testa. We will pass your comments on to her and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
FacebookI highly recommend The Frost Partnership in Chesham. I would like to personally thank Gemma Testa for all her help and assistance and being so caring whilst the purchase of my property went through. So very professional and on the ball. Communication was brilliant. Thank you thank you thank you once again :)
HI Sarah, Many thanks for taking the time to post your recommendation regarding our Chesham team. We're delighted to hear that Gemma provided you with excellent customer service, with a professional and caring attitude. We'll pass your feedback on to Gemma and to The Frost Partnership senior management team. Best wishes.
1/5
TrustpilotLetter beware!
We were model tenants- our first visit after 3 months of a 12 month tenancy and our report was “exceedingly clean”. Before we moved in we asked if we could hang a picture and requested that the landlord to leave the same paint so we could restore to the same. Upon check out the check our clerk said this was the easiest check out as everything was in order. There were a couple of things that were mention but was advised that it “would be harsh” if we were charged. We received the report and the Frost comments were rude and untrue. We replied giving logical explanations to the points raised. After an exceedingly poor response - “no response” we escalated to the Head of Lettings. After numerous conversations he said “it’s very rare for anyone to get their full deposit back!” So letters beware you will not get your full deposit back. We were only charged £40 but it’s the principal. The £40 was £5 for the filled hole and we used the paint the landlord left and the colour had changed every so slightly. We reported two identical round marks in the ceiling from the flat above and was advised to monitor, we were charged £15 for this. There was a chip on the floor in a bathroom which was caused by a contractor when the belly pan was removed from the sink following an issue with the sink and was charged £10 and finally there was a dent in the side of the bath which we never even saw and again charged £10. None of the charges made any sense and feel the landlord never even saw this report and yet this money was to be withheld. As a good Will gesture the fee was reduced to £20. If these were real charges and this “damage” was an issue surely it would be more to cover the cost of repairs? The whole thing was a total shambles. Finally last week Frost called us to ask if we could provide them with information on the TV provider. Yes of course for £20! Beware! Take photos of everything and send email confirmations to protect yourselves.
1/5
TrustpilotHad EE call asking to switch said easy…
Had EE call asking to switch said easy plug in asked for engineer to install been with out TV or WiFi after 4 calls engineer came out said we not wired up by open reach so now got wait till Fri did not say nothing at door I've just come out hospital with stroke spent hrs trying connect think is disgusting would not recommend EE or BT my wife been charged 41 pound for leaving so no TV or WiFi for week we both work NHS wouldn't never use or listen to there story's stay with who your with to much trouble written to obman not good enough why not make sure u can use 4 different customer services said different stuff my view do not go with EE bt is useless
5/5
FacebookExcellent service throughout my purchase of my very first property. Massive thanks to Naomi and the team for always being quick to respond to any developments and to solve any hiccups along the journey. Thanks everyone!
Hi Jack, Many thanks for taking the time to write this glowing recommendation for Naomi and the team. We are delighted to read that they provided you with an efficient, proactive and professional property service throughout the purchase of your first home. We will pass your comments on to all involved and to our senior management team. Wishing you every happiness in your new home from all The Frost Partnership Estate Agents
5/5
GoogleWe found The Frost Partnership to be a great estate agent. At all times they were professional, polite & friendly. They kept us updated every step of the way during the process of selling our house. Nothing was too much trouble for them and they were always happy to go that extra mile. I would have no hesitation about recommending Alex, Jacquie, Trevor or Jemima in assisting you with the sale of your property, they are honourable and a pleasure to do business with.
Julie - Many thanks for taking the time to write this fantastic 5* review for our Chesham Sales team. We are delighted to read they were always happy to go that extra mile. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleVery friendly and helpful. We exchange ahead of schedule which was stress free! Jacqui and the team were amazing.
Hi Adam - Thank you so much for taking the time to write this amazing 5* review for Jacqui and our Chesham Sales team. We are delighted to hear that you managed to exchange ahead of schedule making it stress free and that the team were friendly and helpful. We will pass your comments on to Jacqui and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
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Tell us what you need and we'll put you in touch. Frost Partnership Chesham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chesham.
