Frost Partnership Chesham reviews

★★★★★ 5/5

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I bought my house 16 years ago and sold it this month all through Frost. Matthew Craft and his team have provided very professional service during the whole period. They are knowledgeable， carefull， and very nice. I like everyone of them. Sonia is the person who looks after my house viewing to completion. She is very kind， helpfull， and answers all questions you want to know. I will strongly recommend them to you if you want to buy or sell your house. I will miss them!

Edward · 23 July 2022

★★★★★ 5/5

Facebook

Jacqui and the team (Chesham) are the estate agents I would want to deal with every time. We found them responsive, effective and personable, they mean and do what they say, and their advice always turned out to be spot-on. Because of external circumstances completely outside their influence they had to sell our house three times before the deal could go through. They approached this through varying market conditions with unfailing enthusiasm and effort, rapidly getting us a good result each time. Throughout an unusually complicated and frustrating process, Frosts were a constant help and reassurance, proactively following up on anything that was lagging, and fighting to progress our sale at every step in spite of significant obstacles. Even the other companies they suggested (solicitors, removals, etc.) were absolutely brilliant. When you move house there are normally several estate agents involved, and that experience showed us just how different they can be. Without exception, Jacqui and the whole of her team never fell short once, and were far superior to all the others we encountered. They are our first choice and we would recommend them without hesitation. To be clear, this review is given freely, purely in recognition for truly great service. I hope you find the same as us.

Justin · 22 July 2022

★★★★★ 5/5

Facebook

We recently bought a house in Eton Wick. The whole process was made much easier by the friendly and helpful staff at the Frost Partnership. We would especially like to thank Chris who went above and beyond in explaining to us all about the house we were buying and things to look out for when buying a house. He was always approachable and willing to assist us by contacting the solicitors and owners of the house. We would highly recommend the Frost Partnership.

Lucy · 8 April 2022

★★★★★ 5/5

Facebook

I purchased my home through Frost GX. Matthew Craft is simply the best estate agent I have ever dealt with. He saved the sale of my property which was being sold via another Local estate agent by taking over discussions with a very awkward and difficult buyer. My own estate agent was not able to do this and my buyer walked away but Matthew managed to get him back to purchase my property. Matthew worked until late into the evenings and kept all parties informed at all times. I have never dealt with such a difficult sale and purchase and would like to thank Matthew for keeping me at the table as there were times when I just had enough and wanted to throw in the towel. I realised that when deciding on an estate agent to sell your property you need someone that will do their utmost for your best interests and Matthew certainly does this at all times for his client and even for others in the chain. I will never use another estate agent and regret that I did not use Frost in the first place.

Zareena · 29 October 2021

★★★★★ 5/5

Google

The team at Frosts in Chesham were fantastic. We were really impressed with the service we received - from a realistic valuation and marketing of our property, their enthusiasm during viewings and support during the sale process. Gemma Testa, in particular, was brilliant. She was reassuring every step of the way, gave thoughtful advice and always had a positive attitude. It wasn’t an easy time to sell. In spite of Brexit, a general election and an international pandemic, Frosts achieved a good, fair value for our home. I would highly recommend choosing Frosts.PositiveResponsiveness, Quality, Professionalism, Value

Emma · 25 October 2021

★★★★★ 5/5

Google

Frost was the agents for the people I was buying from, and they, especially Gemma Testa, were very good at answering my questions when there was a delay (nothing to do with agents or vendors) and keeping me informed. She was very friendly and upbeat. If I were to sell the house now (heaven forbid, once a decade is more than frequent enough given our archaic system) I would use Frosts as my agent, and would recommend them to others.PositiveResponsiveness, Quality, Professionalism

Ann · 25 October 2021

★★★★★ 5/5

Google

I couldn't praise Jacqui and her team at Frost Chesham more highly. My house sale and purchase had a number of challenges, and twists and turns, but Jacqui was there every step of the way and Alex was brilliant too. I felt like they were fully invested in my move and treated me as a person and not just a client. Jacqui always gave sound advice, keeping my best interests at heart, and I felt like I was in such good hands with her and Alex. I can't thank them enough and would recommend Frost Chesham to anyone looking to move. They are all a fantastic team, including Jemima and Lorraine too who I spoke to quite a bit! So thank you to all of the team at Chesham, from me, and my parents too.PositiveResponsiveness, Quality, Professionalism

Helen · 25 October 2021

★★★★★ 5/5

Google

I worked with Jacqui and her team in purchasing a property in Chesham. Throughout the buying process, The Frost Partnership provided an excellent level of service, they were responsive, attentive and understanding during difficult times (COVID-19/SDLT Holiday etc...) They aided with chasing solicitors and were extremely efficient in problem solving. I must say I have renewed faith in this profession and would not hestitate in recommending their services whether you are looking to sell or to buy.PositiveResponsiveness, Professionalism

Stu · 25 October 2021

★★★★★ 5/5

Google

Jacqui and team are really great at what they do. Excellent estate agents! Thank you so much Jacqui

Chantelle · 26 July 2025

★★★★★ 5/5

Facebook

The Frost Partnership have been our Management agents for over 10 years. Their team of Letting agents in particular Caroline have been outstanding in getting our property rented quickly and smoothly. On the Property Mangement side I have to call out Ciara Jewsbury. Her customer service and attention to detail has been outstanding. She has worked diligently on getting issues resolved quickly, has been super responsive and shown great leadership. I am so so impressed with Ciara and know she will be super successful in any projects she takes on within The Frost Partnership.

Emily · 10 May 2021

★★★★★ 5/5

Facebook

From the moment we visited the Frost shop in Chesham it was a wonderful experience. Gemma and the rest of the team were absolutely wonderful in all our dealings. Top marks to Frost. I would also like to thank and would strongly recommend Elite Solicitors. Joseph & his team were 100% professional and made things happen without fuss. I would also like to thank and recommend ABC Removals. They moved us to our new home in Norfolk.The team Jamie,Martin, Darren,Sonny,Shane & Manni were absolutely wonderful...they all worked so hard lifting and shifting.. A big thank you to Justin Hanson one of our neighbors for organizing the parking spaces on the day . Thank you everybody Gemma & Les Moon

Gemma · 6 March 2021

★★★★★ 5/5

Google

We recently purchased a property through Frosts, and found them very easy to deal with. Jacqui at Chesham was able to answer any of the questions we had, and kept the process moving smoothly by communicating with lawyers and vendors as required. I can't speak on the selling side, but certainly Frosts made the purchase process straightforward.

Matt · 25 October 2023

★★★★★ 5/5

Facebook

From the very first contact Jackie, Gemma, and Alex were all very professional and helpful in our move to North Norfolk. Jacqui came and gave a valuation never hassled us to put our property on the market unlike some other estate agents. Did an excellent video of our property which sold within the first week with 2 other people interested. Gemma then took over our sale always pleasant and very helpful as were all the team at chesham. Gemma recommended solicitors to us and also removal company. Very happy with all the whole sale and move which we achieved within 3 months. We are more than happy to recommend Chesham frosts team. Andrea & Michael

Andrea · 13 February 2021

★★★★★ 5/5

Google

We bought and sold with Frosts in Chesham and couldn't have asked for better service. Jacqui, Nick, and Jess were brilliant throughout the sale. The team always kept us up to date with developments, chased hard on our behalf, and were quick to respond to my queries. Don't look anywhere else!

Miles · 27 February 2024

★★★★★ 1/5

Trustpilot

If I could give them zero stars, I WOULD.

If I could give them zero stars, I absolutely would. This also applies to Mackenzie Homes management in general as sometimes it’s hard to distinguish the difference between these two companies. Disgusting and appalling service, especially from Pooja. She is not helpful with any issues that arise during your tenancy. She only reaches out to you when it is beneficial for her. Firstly, when I first moved into the property the balcony was disgustingly dirty. The building has a massive problem with pigeons and to simply put it, they made a mess everywhere. There was pigeon poop all over my balcony for weeks on end. I was unable to use my balcony for WEEKS after I moved in. Then they finally decided to sort someone to clean it after weeks of me complaining and nagging them about it. Secondly, the building then had plumbing issues which resulted in waste pouring down in the garage directly onto my car. It took them MONTHS to sort this issue after complaints from tenants. The building STANK of poop for months. The management kept saying they are not responsible for this problem and it’s Thames water’s fault and they kept going back and forth for weeks before finally fixing it. Lastly, Pooja will continue to harass you even after your tenancy runs out. She shows no empathy towards any issues you might be going through. She is only chasing a commission and if you happen to stand in her way, she will do everything in her power to make you feel bad. She sends unprofessional emails and threatens to inform third parties of your personal situation which is not quite legal. They will try to scam you off your money and make sure that you don’t get your deposit back. They will add some “interest” rates to your rent and will justify it with saying it is in your contract. Please if you ever decide to rent with them, make sure that you read the tenancy agreement multiple times and understand every single point as they will make things up as they go. I would not use their services ever again even if they paid me for it. To conclude, the whole experience was quite literally $hit.

Nicole · 20 April 2024

★★★★★ 5/5

Google

We’ve just purchased a house through Grace at Frost in Chesham and I can’t recommend them enough. The entire team were professional and delivered exactly what and when they said they would. Grace went the extra mile for us to ensure that we got our forever home. All in all, an absolute pleasure to work with.

Amanda · 25 October 2023

★★★★★ 5/5

Google

I want to say a big thank you to everyone at Chesham Frosts estate agents. We purchased our new home through them and they were without doubt the best estate agents I have ever dealt with. Jaqui Gemma and Alex were a pleasure to deal with and nothing was too much trouble. I have to say a special thank you to Gemma who went way beyond what I would have expected. The effort the whole team went to puts the competition to shame! Suffice to say I would highly recommend Frosts in Chesham to anyone selling their home and if like us you buy via them you will be amazed at the help you receive.

Warren · 25 October 2020

★★★★★ 5/5

Google

We went into the Chesham branch of The Frost Partnership and were so glad that we did. We met a very very helpful lady called Lorraine who kindly told us so much information about Chesham as we were relocating from miles away. We went to see one of the properties on their books and fell in love with it. We were shown around by Alex who made us feel so at home and was a true pleasure to meet We loved the property and later called to offer on it. The following few days we dealt with Jacqui the branch manager and we can honestly say she truly was a huge help. She got back to us at every stage so quickly and our experience with The Frost partnership at Chesham was truly exceptionalPositiveResponsiveness, Professionalism

Colin · 25 October 2020

★★★★★ 1/5

Trustpilot

Negative move out experience

Moving in was absolutely fine and I had no issues at all. Unfortunately, moving out was a completely different experience. They tried to deduct as much as they possibly could from my deposit, charging extremely high prices for things that were honestly ridiculous. They even attempted to take utility bills from my deposit before they had been emailed or sent to me, and before I was even aware of the amounts. I ended up winning the appeal, which says enough. I was recommending them at first, but the way the end of my tenancy was handled has completely changed my opinion. I understand contracts and fair charges where things are left behind, but instead of being honest with pricing, they go straight for the highest charges. Overall, I’m extremely disappointed with how they tried to get money out of me.

Fallx · 23 December 2025

★★★★★ 5/5

Facebook

We went into the Chesham branch of The Frost Partnership and were so glad that we did. We met a very very helpful lady called Lorraine who kindly told us so much information about Chesham as we were relocating from miles away. We went to see one of the properties on their books and fell in love with it. We were shown around by Alex who made us feel so at home and was a true pleasure to meet We loved the property and later called to offer on it. The following few days we dealt with Jacqui the branch manager and we can honestly say she truly was a huge help. She got back to us at every stage so quickly and our experience with The Frost partnership at Chesham was truly exceptional

Helen · 26 September 2020

★★★★★ 1/5

Trustpilot

Landlords be aware I had never used…

Landlords be aware I had never used them before April this year and in 30 years of property rental business I have never come across such an unscrupulous and unprincipled team of amateurs. The tenant introduced was a complete con man who paid no rent from month 3 and Frosts still send landlord statements with rent collection fees when they have failed to collect any rent for six months! I should have kept my property empty rather than rent it out through them.

Tufan · 10 December 2025

★★★★★ 5/5

Facebook

'We have had nothing but great service from the Frost Partnership over the last year we have been looking for a property. Anthony Prokopiou has been amazing all the way through, going above and beyond and even though we were not able to finalise a property with Frost, Anthony has continued to follow up with us. The whole team are great at follow up, making appointments and scheduling on time. They know their properties inside out so are able to answer questions there and then. We couldn't recommend them highly enough and will definitely use Frost when we come to sell our property and purchase a new one. Honestly couldn't have asked for a better partnership than Anthony and the team!' Ramon and Bindi Sharma Highlands Lane, Chalfont St. Peter

Bindi · 6 March 2020

★★★★★ 5/5

Google

We received a very professional and friendly service from the Frost Partnership when selling our house. In particular Grace Spence was very helpful chasing up information and went the 'extra mile' to ensure everyone was informed with the latest information. I would thoroughly recommend selling your house through this estate agent. March 2023

Caroline · 25 October 2023

★★★★★ 5/5

Google

Jacqui was so helpful throughout the entire buying process, thank you Jacqui and the Frost team ☺️

Maddy · 1 June 2025