Trusted Agent profile · Chesham
★★★★★
360 reviews across 3 platforms
3 Market Square, Chesham, HP5 1HG
Brown and Merry's office in Chesham, at 3 Market Square, is rated 4.2 out of 5 across 360 reviews on three platforms, including 227 Google reviews rated 4.7.
Every review we hold for the Chesham office, from every platform, shown as written. First names only.
5/5
GoogleWe had a very pleasant experience in selling our house in Chesham with Brown and Merry. Sean was excellent in finding a buyer for us and supportive throughout the whole process. Everyone in the office were nice and helpful. I would highly reccommend Brown and Merry in Chesham.
1/5
TrustpilotBooking with Tayla
I went to view a property with my family. I had previously spoken to the agent Tayla and provided my details. At the property, we filled in the form to put an offer on the property. Everything seemed to go well! The following afternoon I received a missed call and voicemail from Tayla asking to confirm if we would like to go ahead with an offer. Having that I missed the call, I replied via email confirming the offer and I will be in touch the following day Friday. Come Friday, I called 7 mins after opening hours and advised the agent is on the phone and left my message once again confirming my offer. I called again, she’s on the phone. Called again in the afternoon as I haven’t received a call back nor acknowledgement of my email. To call this time for the gentleman to insensitively tell me they’ve let the property to someone else….. As a women of colour, this is very concerning to be have your offer accepted and unknowingly taken back with no communication. Taking into Considering how they’ve handled the matter, I would not recommend their services or agent.
1/5
TrustpilotBooking with Tayla
I went to view a property with my family. I had previously spoken to the agent Tayla and provided my details. At the property, we filled in the form to put an offer on the property. Everything seemed to go well! The following afternoon I received a missed call and voicemail from Tayla asking to confirm if we would like to go ahead with an offer. Having that I missed the call, I replied via email confirming the offer and I will be in touch the following day Friday. Come Friday, I called 7 mins after opening hours and advised the agent is on the phone and left my message once again confirming my offer. I called again, she’s on the phone. Called again in the afternoon as I haven’t received a call back nor acknowledgement of my email. To call this time for the gentleman to insensitively tell me they’ve let the property to someone else….. As a women of colour, this is very concerning to be have your offer accepted and unknowingly taken back with no communication. Taking into Considering how they’ve handled the matter, I would not recommend their services or agent.
5/5
TrustpilotWe had quite a problematic purchase but…
We had quite a problematic purchase but Sean and the team went above and beyond to facilitate where they could and tried to make our first property purchase as simple and stress free when they could. Would definitely recommend.
5/5
GoogleI would like to thank Liam Heaver for his recent help. He showed us around a couple of properties, one of which I have subsequently rented. I would like to thank him for all his effort in making the move as smooth and simple as possible
5/5
GoogleMy partner and I cannot thank Amour enough for helping us find and start renting our first beautiful home. Our whole experience with this agency has been excellent from start to finish. We are extremely thankful.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMegan Avery - Letting Manager was particularly helpful in helping to find me a place to Let, I will be sure to use her again in the future as she is a source of knowledge and made the process smooth and easy. Many thanks, Michael
1/5
GoogleBrown and merry gave me excellent service and filled me with confidence when I made my initial enquiry. I was informed that they would have access to a tenanted flat the following week, so I called back to arrange a viewing. When I called back, I asked if I could see the flat that they previously told me they would have access too. I was startled when a member of staff informed me that they didn’t tell me that they would have access the following week. I recognised his voice, and it was the same man. Instead of delivering good customer service, I was abruptly told contradicting information I would have appreciated a good customer service response of: ‘we were expecting the keys this week, but unfortunately we still can’t gain access, I apologise this has changed, but we will update you as soon as we can gain access, would this be ok with you?’ I will not be using brown and merry again, and I have deliberately not viewed properties which would be an interst to me as I don’t want to increase their companies profits due to turbulent customer service. Potters and ford, frosts and chancellors have given me great responses and honesty all the way through. I have also informed my family that I would not use this agent. Maybe customer service training is needed for bad news, as I’m sure the rest of their processes are smooth.
5/5
GoogleAs a First Time Buyer I found the prospect of the purchasing process a little daunting but this couldn't have been any further from the truth with Brown & Merry. The process of buying a property is never going to be stress-free however from first communication with Zebby and the initial viewing (and consequently receiving feedback to all my queries very promptly) to weekly check-ins through the sale process from James and constant assistance and help from offer to completion I really couldn't have asked for more and recommend them highly. Thanks again Brown & Merry team.PositiveResponsiveness, Professionalism
1/5
TrustpilotAVOID AT ALL COSTS - UNIQUELY INCOMPETANT
Having bought and sold many houses I have never received such inept, incompetent and just totally woeful service as provided to me by the Stony Stratford branch of Brown and Merry.They failed to manage my sale, communication was spectacularly awful, were in a total state of confusion and consistently failed to honour commitments.Upon signing up with them they performed a mail drop of the 'successful sale' of my property in the local area - without my consent. They sent me viewing appointments for houses elsewhere. They promised to call and didn't. They failed to return my keys despite numerous requests. All in all totally and completely amateurs.Final insult? Once my chain had broken down they dropped a business card through my door with the message "we'd love to sell your house" !!Please - trust me and avoid this company completely.
5/5
TrustpilotThank you Matt!
Thanks to Matt for making sure that we got the house we wanted, without his communication and chasing up I doubt our purchase would have happened, highly recommended friendly guy to help you purchase a house!
1/5
TrustpilotWorst experience …
I don't normally do reviews but felt that people should be aware that the Hemel Hempstead branch are possibly the worst estate agents I have ever come across little contact rude and didn't tell me the truth on several matters I sat in on several viewings and they didn't have a clue how to sell a property avoid at all cost!!!.
5/5
GoogleMegan was excellent in all our dealings over our purchase.
Hi Sam, thank you for leaving a 5-star review with our Brown and Merry team!
5/5
TrustpilotThank you to Matthew Bowen and the team…
Thank you to Matthew Bowen and the team at Aylesbury branch for their recent help on my purchase. Matt kept me informed of changes and progress along the way ensuring that all went well!
5/5
GoogleTom and his team have been very supportive over the past 12 months. Without them, I think we would lost the will to live! I found them to be very proactive and always available to help chase things up. We are forever grateful!
2/5
GoogleOriginally I really appreciated the team there. They did what they could very quickly to get me a flat. Good bargain and helpful but when you finish your contract… you’re alone and you end up finishing the mess yourself directly with the landlord. They need to improve on this point. The customer need to be accompanied from the beginning to the end… don’t forget that.
5/5
GoogleIt was very easy to move in a new flat with Brown & Merry. The process was quite rapid and smooth, the whole staff, especially letting manager Megan was so helpful and friendly. I would highly recommend Brown & Merry!
1/5
TrustpilotSOLD MY DETAILS ON...
We asked someone from Brown and Merry to come value our house with the possibility of putting it up for sale with them. We decided on another agent in the end but since giving my name, mobile number and address to Brown and Merry, I've had calls, texts and post through from haart estate agent who admitted on the phone to buying my details off another agent ( it can only be Brown and Merry as the agent we went with only had my husband's details). They've also sold my info to one of these house buying companies who text me constantly! I'm pretty sure that's a GDPR breach. AVOID CONTACTING!!
5/5
GoogleBeth Stanbridge provided outstanding service when helping us apply for and secure a mortgage. She went over and above to help us process documents in good time, even offering to come into the office on her days off to assist us, which was beyond generous of her. She had great patience and skill in explaining mortgage details and insurance options to us. We would not have been in the position to move quickly on our dream house were it not for Beth's hard work.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI had the pleasure of dealing with Rayyan and the team at the Chesham office. The team made sure I was kept up to date with at all times. I would highly recommend using Brown & Merry.
5/5
GoogleLoryn is a person and a super negotiator. I would highly recommend her. Super! Best, Alan
5/5
GoogleOur Mortgage consultant Beth has been fantastic, so helpful with explaining everything thoroughly, very responsive to emails or chasing up information and professional. Thank you Beth!
5/5
GoogleRayyan has been great to work with. He's provided us with a lot of knowledge about the area and got us in to see some great properties. Cheers mate.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleBought two properties and had them tenanted through the Chesham office. Worked with Alba and James. Excellent service, very professional, solution conscious and patient. Would recommend their services 100%.PositiveResponsiveness, Quality, Professionalism, Value
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