Trusted Agent profile · Chesham
★★★★★
361 reviews across 3 platforms
3 Market Square, Chesham, HP5 1HG
Brown and Merry's office in Chesham, at 3 Market Square, is rated 4.2 out of 5 across 361 reviews on three platforms, including 227 Google reviews rated 4.7.
Every review we hold for the Chesham office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent BERKHAMSTED branch
Excellent dealings so far with B&M BERKHAMSTED. Our house went on the market 4 weeks before CoVid 19 lockdown, Amir and his team have kept me updated throughout the last few weeks and have delivered high quality viewings. We have already accepted an offer only one week after viewing restrictions were lifted. Harry and Bobi also deserve a mention super professional and a joy to work with.
5/5
TrustpilotExcellent service
Im a very impressed by Eliot at Merry and Brown estate agency. Eliot showed me a property this morning and was very professional and extremely understanding and couldn’t be more helpful. His professionalism was on top point! ☺️
5/5
GoogleJames was our super hero mortgage advisor. We had no clue what we were doing and he helped with every stupid question and step of the way. Despite a few hiccups, it was an incredibly smooth purchase journey. Thank you 🙏 (Tommy & Lorena) …
5/5
GoogleJust before Christmas me and my family moved to our new gorgious home thanks to Brown and Merry, particularly Megan in Lettings thank you very much for excellent service on the day of the move. Sean and his team also dealt with the sale of my house and provided great services, very professional , helpful and fast move. Thank you all guys Highly recommend Brown and Merry
5/5
GoogleI used Ben as my Mortgage Broker for my first time purchase and couldn't fault him for a second. It's fair to say I hit nearly every obstacle during my purchase but Ben remained calm and wasn't fazed by any of it. I honestly don't think I'd have ever reached completion if I hadn't had his support throughout the process, I can't recommend him enough! Thanks Ben!
5/5
TrustpilotI recently sold my shared ownership…
I recently sold my shared ownership flat via the Aylesbury branch of Brown & Merry. Their service was excellent, the estate agent assigned to my sale was James Beasant. I couldn't have asked for anyone better as he was professional, approachable, helpful and knowledgeable. He helped me every step of the way. Nothing was too much trouble for him. Other staff I spoke to were also professional and courteous.
5/5
Trustpilot2nd time with dealing with the Newport…
2nd time with dealing with the Newport Pagnell branch and i can honestly say the service has been excellent.Initially dealing with Matt the manager and then Lydia, i found her really pro active and great to deal with and that's coming from a self confessed control freak, so i have a tendency to micro manage the process but wasn't necessary. The sale hasn't exchanged or completed so this isn't an after glow relief review but if it fails it certainly won't be the fault of the agents.
5/5
GoogleCharmaine Vivian has been an inspiration! Unlike most Estate Agents we have experienced in our search thus far, her passion for the job has really helped to lift the properties that she has shown us around. She also stays enthusiastic and is proactive at helping to find the right home. She is a real credit to her profession.
5/5
GoogleWorking with Beth Stanbridge to process my mortgage has been a real pleasure, she has been extremely helpful with getting my mortgage pushed through quickly and efficiently. I have had no trouble contacting Beth with any questions or queries, I will continue to recommend Beth to friends and family when looking for a mortgage adviser.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI would like to say thank you to Liam at Brown and Merry Estate Agents in Chesham, for being so professional, kind and understanding. Liam is a true asset to the company. Even though I was experiencing challenges with a traffic on the day, Liam put me at ease even though he was under a very tight schedule already. Liam is a true professional. Very impressed.
1/5
GoogleAvoid at all costs. We have rented properties with estate agents before but never had a bad experience until Brown & Merry. They were extremely evasive and deceitful throughout the tenancy. Most importantly, they worked with the landlord in a direct and obvious attempt to cheat us out of our bond (worth over £1000). Fortunately we had extensive evidence of their dishonesty and won our dispute with them via the Tenancy Deposit Scheme. We received virtually the entire amount back, but this took many months and a great deal of time. Everything changes once you have signed on the dotted line with these people. Don't make the same mistake we made - stay away from Brown & Merry when looking at rentals in the area. We are in the process of reporting them to the appropriate authorities.
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to assess. Thank you again for your feedback. Best Regards
5/5
GoogleI completed a purchase through brown & merry recently and can honestly say, the service was straight forward and professional. Evie from the Chesham branch assisted me with the process. She was very polite and helpful. I would definitely use them again and also recommend their services. Dan
5/5
GoogleHi all @ B & M , OK not sure where to post this! Shoaib Miah,has recently re- let my house @ 56, Church St. Chesham. He did a professional job was charming & very helpful .Also with good advice about protection & insurance. Good asset to B&M made it fun & was most helpful. Top Lad . Pass on my thanks
1/5
TrustpilotBeware and Brown and Merry tenants before you let it but. I am unfortunate enough to have Brown…
I am unfortunate enough to have Brown and Merrys letting tenants as my neighbours. For over a year they have been making my life a misery with noise , aggression , anti social behaviour, shouting , down slamming and arguments on a daily basis. I have no peace and no quiet and absolutely no support from the lettings agents. They do nothing and they appear to value the measly 10-11% of a 2 bed rent in tring (£100 tops ) above any owner. Perhaps they are as intimidated by the tenant as others in my road are but it is their job to deal with nuisance noise and breaches of tenancy. They do nothing and rarely acknowledge my emails. I’m a pretty easy going human but this is so irresponsible to others that Brown and Merry get 1 star ONLY because I have to give it to them. Beware moving into any property , as owner or tenant , that has any Brown and Merry tenants nearby that could impact your life. Exercise caution if they are involved as they truly care about no one but their commission. I’m disgusted.
5/5
GoogleI was really impressed by this estate agents. Appointments to view were arranged promptly and I was advised of the arrangements by text. Charmaine who showed me around was efficient and extremely helpful. Its always useful to have someone gently showing you the attributes of a property as well as listening to how it might work for you. She also gave me some good advice on how to get a feel for the area itself. Thank you.
Hello Gisela, Thank you so much for taking your time to leave our Chesham branch with a 5-star review. We're extremely happy that Charmaine and our team could have leave such a positive service throughout the process. If there is anything else our team can help with in the future, please don't hesitate to let us know.
5/5
GoogleI would like to thank Liam Heaver for his recent help when we called into Brown and Merry to see what properties they had to let in Chesham. He showed us around a couple of properties there and then, one of which I have subsequently rented. I would also like to thank him and Megan Avery for their subsequent assistance post viewing.
5/5
GoogleI cannot thank Beth Stanbridge enough for her expertise, patience, perseverance and sense of humour whilst guiding us through what turned out to be a complicated and challenging mortgage process. I would thoroughly recommend her to anyone, she is a credit to her company and I hope she gets the recognition she deserves.
5/5
TrustpilotGreat Team.
I would like to thank Martin, Ed, Adriano and Justin for all of their professional advice and service in selling our house.
5/5
GoogleRecently dealt with Loryn who has been helping us find a home with such short notice and she has been amazing! So efficient and easy to communicate with, nothing but professional - couldn’t recommend her enough!
5/5
TrustpilotVery happy with Brown and Merry…
Very happy with Brown and Merry (Watford) service. They were polite and communicated frequently and attentively! I would use them again if i needed to :)
1/5
TrustpilotWe were looking to buy a property
We were looking to buy a propertyin Woburn Sands and dealt with Linda Burt from the Woburn Sands office.I found her to be so short and unhelpful.It was not a pleasant experience dealing with her. If you have to deal with Brown and Merry Woburn Sands, avoid her at all costs.
5/5
TrustpilotHemel Branch
I recently let out my property with Brown and Merry Hemel branch. The team were exceptional every step of the way especially Morgan Seabrook who arranged everything, answered any queries I had and found a tenant quickly. The whole process was smooth and stress free. I would highly recommend letting with this agent.
5/5
TrustpilotGreat experience with brown&merry
Great experience with brown&merry. Professional, responsive, and made the process smooth from start to finish. Never disappointed in answering queries and arranged a second viewing for us along with the kids, as they wanted to see the house we were buying. Thanks for the wonderful gift box with lots of coupons at the end of the completion. Highly recommend!
5/5
GoogleI've spoken to Megan about possibly renting a property and she gave me great advice!!! She made it sound so easy! Thank you Megan!
Hi Chanelle, Thank you for taking your time out to post a review for our Brown and Merry team we really appreciate it! We're thrilled to see Megan could help with advice and if there's anything else you need, the team will always be here and happy to help!
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