Brown and Merry Chesham reviews

★★★★★ 5/5

Google

Getting mortgage advice from Beth Stanbridge was a real pleasure. Beth is very professional as well as being warm with a good sense of humour. With Covid-19 restrictions, our conversation was over the phone while Beth shared her screen. This made the whole process very transparent and Beth guided me through it in a clear, accessible way. It was great customer service and left me with a very positive impression of Brown and Merry. Based on my experience with Beth, I would definitely recommend saying yes when you get offered the opportunity to use their mortgage service.PositiveResponsiveness, Quality, Professionalism

John · 13 June 2021

★★★★★ 5/5

Google

Renting with Brown and Merry was one of the easiest moves I’ve had, largely down to my excellent experience with lettings agent, Amour. Diligent and professional in all aspects, Amour was great at communicating and really accommodating to my subjective circumstances. Going above and beyond to secure me the perfect property (in my limited time frame) whilst ensuring both mine and the landlords requirements/needs were met. Having met with numerous estate agents from other companies, Amour from Brown and Merry was by far the most professional and knowledgeable in his field, taking the time to listen to my wants, and providing carefully selected (and realistic) options/advice based on that. I would highly recommend!PositiveResponsiveness, Quality, Professionalism

Jamie · 13 June 2021

★★★★★ 5/5

Trustpilot

Satisfactory Rental Agency service

I wholeheartedly recommend Brown and Merry's stony Stratford office, services to anyone seeking property in Milton Keynes, whether buying or letting. Take a moment to read my review, and I promise you won't regret it. Moving can be a tedious and lengthy process, especially when settling in a new town or country. However, my experience with Brown and Merry was remarkably smooth. After contacting several agencies and registering with many online, I shortlisted properties from Brown and Merry and other agencies. Their properties stood out, and when it came to the letting process, they made it seamless. What impressed me most was the negotiation with the landlord. Alexander Read handled the discussions with professionalism and finesse, ensuring we secured the property under comfortable circumstances. My exceptional experience with Brown and Merry is largely due to Alexander Read's outstanding service. She is an invaluable asset to the company, and I extend my heartfelt gratitude to her. Thank you, Brown and Merry, and thank you, Alexander Read. Your dedication and expertise are truly appreciated. Rating: 5/5 stars Highly recommended! God bless you."

Mercy · 2 February 2025

★★★★★ 5/5

Google

Very good communication and very professional, dealt with Anthony (Chesham) who was amazing, and went out of his way! Deff recommend 👍🏼 …

Gemma · 15 November 2023

★★★★★ 5/5

Google

A big thank you to Brown and Merry Chesham, Especially Lucy who kept us informed every step of the way. Would thoroughly recommend.

Amanda · 22 April 2025

★★★★★ 5/5

Google

A great letting agent. Quick to respond and Jake Tyler was most helpful through every step of the process. Highly recommended!

Paul · 15 December 2023

★★★★★ 1/5

Trustpilot

Unethical / possibly illegal practice

Awful from start to finish. I was interested in a property they had listed. They were not actually selling it, it was being sold by an auction house instead. I decided to go with Brown & Merry after being told that that the seller would consider taking it off the market before the sale. The auction house later told me that they would not do this. After the property was sold it was hard to find out if the property was sold or not. I had to find out from the auction house (who were actually really helpful and honest). To this date (nearly 2 months later) B&M still have the house listed for sale (clickbait). Unethical maybe illegal?

Jay · 19 December 2024

★★★★★ 1/5

Trustpilot

Unethical / possibly illegal practice

Awful from start to finish. I was interested in a property they had listed. They were not actually selling it, it was being sold by an auction house instead. I decided to go with Brown & Merry after being told that that the seller would consider taking it off the market before the sale. The auction house later told me that they would not do this.After the property was sold it was hard to find out if the property was sold or not. I had to find out from the auction house (who were actually really helpful and honest). To this date (nearly 2 months later) B&M still have the house listed for sale (clickbait). Unethical maybe illegal?

James · 19 December 2024

★★★★★ 1/5

Trustpilot

Very poor experience in trying to…

Very poor experience in trying to arrange a valuation. The Berkhamstead office didn’t take my contact details and then didn’t show, even though I phoned the day before travelling and also called into their high street office ahead of the supposedly arranged viewing. Also, the lady I spoke to in person in Berkhamsted was dismissive and rude. This agent can’t get the basics right! Such as shame as I had a fantastic rental experience a few years previous with the same agency! I think there are better, more proactive online and high street agents to choose from.

Lorraine · 1 August 2020

★★★★★ 5/5

Trustpilot

Alex & Beth at Milton Keynes have been…

Alex & Beth at Milton Keynes have been excellent & proactive in getting my vacant property rented out quickly. They are very tenacious and business like and 'get things done'.They have both been incredibly helpful & have gone above & beyond the standard duties by doing extra tasks for me (as I am not local to the property). Having had the most appalling service from JACKSON PYNE in Milton Keynes (honestly...just run...and keep running) - where my property was neglected & very poorly managed - BROWN & MERRY are a breath of fresh air. The two lettings services I have experienced are galaxies apart.Background to me using BROWN & MERRYI previously used JACKSON PYNE , Milton Keynes to manage my properties. Quick turnover of staff (suspect most run once they see what its like) & recently seems to be a staff team of two - Richard & Courtney. Negligent from top to bottom. Steve (Finances) rarely paid me rent on time - unless I reminded him (!) - if not sometimes it was a fortnight late. On one ocassion, they 'forgot' to pay me for 5 months.JPyne also advised me to replace all windows when tenants were failing to clean them on the inside. Then I was advised to replace the whole front door when the letterbox broke & the tenants were too lazy to replace it..unbelievable..was like being in a slapstick comedy without the laughs! JACKSON PYNE only visited once a year (if that?) and poor tenant cleanliness issues were never addressed & then revisited & double checked. End result, I sacked Jackson Pyne & end up with a house that's in rent arrears & left in a complete mess.● JACKSON PYNE MK did not take a deposit, did not do an inventory & slipped a sneaky clause into the contract (unknown to me at the time) which allowed them to still receive the full management fee whilst those tenants remained in property - even if I decided to CHANGE agents. How sneaky & unethical is that? ● They jumped sides according to what gave them the least accountability.In my opinion JACKSON PYNE MK are a disgrace to the MK lettings trade. Thank God I'm free of these careless people - who I had the misfortune to mismanage two of my properties. Both of which were left dirty & damaged & costing me many thousands of pounds to correct.BROWN & MERRY now manage both my properties and are FANTASTIC.Alex & Beth are excellent. They seem to be very happy & contented staff - with a good work ethic & good sense of humour/perspective.Despite being very busy they keep in regular contact and care about you , your house & the tenant. They care about standards & they care about how people FEEL. What a wonderful,refreshing change to my other experience.

Andy · 31 July 2020

★★★★★ 5/5

Trustpilot

Brown and Merry Watford have been…

Brown and Merry Watford have been amazing from our first contact with them. Hanan from valuations was professional, responsive and very insightful, she got our house up and online very quick. Jake from sales managed to sell the house without any official viewings for asking value which was incredible! Jamie has been superb throughout the process. 6 months of negotiations (no fault of B+M) and countless set backs did not discourage Jamie and he was always keeping us in the loop as well as providing useful updates. Without him and B+M I am confident the sale would not have gone through and I cannot thank the team enough for all the work they have put into our case. Couldn't recommend highly enough!

Patrick · 6 July 2020

★★★★★ 5/5

Google

During our house move process, we encountered a lot of stumbling blocks and pushbacks and particularly as first time buyers we required some guidance through the process. Brown & Merry (and particularly James) were outstanding at dealing with our queries, our frustrations and our concerns as quickly as possible with a genuine understanding of how best to help us and keep us informed. Without James the process may still be ongoing now! Thank you so much!

Rachel · 13 June 2021

★★★★★ 5/5

Google

We are currently using Beth for our mortgage for our onward purchase through brown and merry and from the beginning Beth has been super friendly and very informative along the way. Beth had always been quick to come back to us with any questions we have and get our mortgage application underway. Thank you so much Beth :) x

Hannah · 13 June 2023

★★★★★ 5/5

Trustpilot

I recently visited Brown & Merry in…

I recently visited Brown & Merry in Watford for the first time, and I must say, I was extremely pleased with their customer service. Will Parkinson was especially helpful and charming. I highly recommend paying them a visit if you're in need of assistance, as I am confident they will go above and beyond to help you achieve your desired outcome.

Armand · 13 April 2023

★★★★★ 5/5

Google

Loryn and her team are very helpful, frienly and professional. Excellent service.

Amir · 13 May 2024

★★★★★ 3/5

Trustpilot

"FIXED FEE" warning

I want to highlight Brown and Merry's contractual fee. It is a fixed fee based on the value your property goes on the market, not the value you sell your property at which could be several thousands lower. This was not made aware to us so we got a bill for several hundreds after completion.

Sarah · 22 September 2025

★★★★★ 5/5

Trustpilot

Sophie Terry what a star!!!

I don't usually write reviews. This is my first one but i had such an amazing experience I have to share it.Me and my partner we were looking for a property to rent.I contacted several agencies as you do. But Brown and Merry Aylesbury stand out. Especially the letting agent Sophie Terry. She proactively helped us to find right property and suggested properties which were great fit but we did not considered them when doing zoopla search. I live in that property now and I am very pleased. Thank you Sophie you have done fantastic job.

Richard · 30 October 2019

★★★★★ 1/5

Trustpilot

Very poor

Brown and Merry will say almost anything to get you to take a property. Sadly, once I’d moved in, their management was hopeless.During my tenancy I had revamped and redecorated the house. It was pristine when I left. I had the place professionally cleaned, I’d weeded the garden and pruned the plants. I have photos which show the house was spotless.Yet, Brown and Merry wanted to deduct £550 from my deposit.Which is a lot of money.I asked why.They said the garden needed tidying. Yet their quote included time for tidying the lawn. Fair enough. Except that trimming it may prove difficult: it’s an artificial lawn. Made of plastic.After months of fruitless chasing I still don’t have my deposit back. Or any good reason why it’s being held back.My contact at Brown and Merry, Hannah Newman, has been almost completely unhelpful. With perhaps one exception: she advised me to take my complaint to the Tenancy Deposit Scheme as “they will adjudicate this out fairly”. Which is more than Hannah or Brown and Merry have managed. So I’ve taken her advice. I’ve lodged a complaint with the industry ombudsman.I have also been in touch with Brown and Merry’s director, Mandy Horspole, but she didn’t help either. She simply begged me not to speak to the property's landlord. Which suggests they value some of their customers, just not their tenants.I’d say, if you value your rental deposit, STAY AWAY!--A postscript: I challenged Brown and Merry via the Tenancy Deposit Scheme and managed to get 100% of my deposit back.

Justin · 23 September 2019

★★★★★ 5/5

Trustpilot

Rental property

Having just completed on a rental property in chesham Buckinghamshire I would like to say that Amóur who was our point of contact at Brown and Merry was knowledgable about the whole process and was always on hand day and night to answers any questions about the property. She went above and beyond any estate agent I have dealt with in the past. I would thoroughly recommend Brown and Merry and in particular Amour who was an absolute star.....

Gareth · 15 January 2020

★★★★★ 5/5

Google

I have recently purchase a flat through Brown & Merry and the service was just brilliant. I just want to say a massive thanks to Sean and Ben who both worked hard to make the purchase possible. They have been very patient and answered all my queries, emails and phone call all the time. After a bit of bump during the process, Ben also help massively to speed up the process. I will definitely recommend this estate agent and use the service of Ben to apply for a mortgage. Many thanks guys.

Ratish · 14 June 2019

★★★★★ 5/5

Google

Thank you very Much Ben :-) I have used Brown and Merry for my Mortgage requirements. For a first time buyer like me, Ben Smith and his team were was fabulous in suggesting and getting all the assistance required and got a very good deal inspite of not having a very long credit history in the UK. Always approachable and highly knowledgeable and will definitely use their services if needed in future and would highly recommend would any one wants to use their services.

Hari · 14 June 2019

★★★★★ 5/5

Google

I've been very happy with the service I've received over the past few months from Brown and Merry. I was mildly skeptical of all the high reviews, however, Sean and Ben have been brilliant; going far and beyond expectations. If you're looking for Estate Agents in the Chesham area make this your first call. Sean was very approachable and helpful, always prompt and honest. Ben was a mortgage wizard, making everything relatively easy and seamless. Definitely keep your options open and have a chat with him.

Robert · 14 June 2019

★★★★★ 5/5

Google

Thank you to the whole team for making the whole buying process smooth and transparent. The li was told they would hold my hand the whole way, and as a first time buyer that's what I need. Shout out specifically to Anthony, Evie, and Anita

Seth · 4 December 2024

★★★★★ 5/5

Google

Fantastic company,would absolutely recommend anybody wanting to rent their property to use them. A huge thank you to Alba Alia and Amour who has been fantastic and kept me updated on a regular basis throughout renting both of my propertIes. They always answered or returned my calls. Although I was out of the country through out the rental process. Alba and her team made sure all went smoothly.PositiveResponsiveness, Quality, Professionalism, Value

Hatun · 27 August 2021