Trusted Agent profile · Chesham
★★★★★
361 reviews across 3 platforms
3 Market Square, Chesham, HP5 1HG
Brown and Merry's office in Chesham, at 3 Market Square, is rated 4.2 out of 5 across 361 reviews on three platforms, including 227 Google reviews rated 4.7.
Every review we hold for the Chesham office, from every platform, shown as written. First names only.
5/5
GoogleFantastic company,would absolutely recommend anybody wanting to rent their property to use them. A huge thank you to Alba Alia and Amour who has been fantastic and kept me updated on a regular basis throughout renting both of my propertIes. They always answered or returned my calls. Although I was out of the country through out the rental process. Alba and her team made sure all went smoothly.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe recently completed the purchase of a house in Chesham. Tom, Sean & the whole team at the town's Brown and Merry office were professional, organised and efficient throughout. The service provided by Ben (the in-house Mortgage Consultant) was absolutely outstanding. All kept us informed & updated every step of the way, as well as offering some valuable guidance & advice. We had a lot on our plate during the process as we were dealing with both illness and bereavement in the family at the same time...so having such an understanding, helpful & supportive team was invaluable as it took a lot of pressure off us in what was already a very difficult period. Essentially, they made what is usually a very stressful process a positive & straightforward experience - a pleasure to deal with & cannot recommend them highly enough!
5/5
GoogleWe just got the keys to our first home last week and had a great experience with Sean and the team at Brown and Merry. We also used their in-house mortgage broker Ben who was amazingly helpful. Sean was easily contactable and offered straight-forward advice throughout the whole process. Our sale was relatively quick and we were kept informed all the way. We feel very lucky to be in our new home so swiftly - thank you Brown and Merry Chesham!
5/5
GoogleShoaib & Lucy delivered an excellent service to secure our new tenants. Help was always on hand when needed.
5/5
TrustpilotGood experience, professional staff
I just got an offer on my house trough Brown and Merry and the experience that I had with them could not have been better. Everyone that I dealt within the office was really helpful, but I need to say that Mathew was the one that I dealt the most and he was as helpful and professional as a person can be. Thanks Mathew for you help, thank you Brown and Merry
5/5
GoogleVery good dealing with company, Anthony was a great help and would def recommend!
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am looking at a quite specific range of properties within Chesham and I am quite demanding! I dealt with Charmaine via the phone and we identified a few properties, I then cancelled two from my list but Charmaine, undeterred, found another property for me to see. Unfortunately neither property suited my requirements. I spoke with her subsequently and Charmaine remains determined to help, a true professional - thank you!PositiveProfessionalism
5/5
GoogleMoved into a rental in Chesham using Briwn & Merry. All in all, we moved in 2 and a half weeks after having first seen the property advertised - so service offered was fast. Jake and Loryn were always all fans to take calls & answer queries. Would definitely use Brown & Merry again!
5/5
GoogleBrown and Merry Chesham sold our house super-fast and with no problems. They beat our asking price too! They're a lovely team and do a great job. Recommend. Special thanks to Charmaine and to Zebe. You guys are absolute stars. Thanks guys!
Hello, thank you so much for taking the time to provide our Brown & Merry team with a 5-star review. We are so happy to hear Charmaine, Zebe and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleGreat service and very helpful staff. Loryn was great at communication all throughout the process. Would recommend to all.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotINCOMPETENT
I don’t think they even bother to read reviews. They let my property to a tenant who paid 6 months in advance. After 5 months she asked to change to monthly rent payments. A smaller agency would have sorted this out within a week. These people have had 6 weeks and nothing happened. Their departments don’t talk to each other. Just like a Franz Kafka novel.
5/5
GoogleCouldn't be more delighted with the service from Brown and Merry Chesham from start to finish. Charmaine's enthusiasm towards our property drove an early sale and the whole team managed the after offer process with such professionalism. Perry and his team are superb and we could not recommend them more highly.
5/5
GoogleTom (Branch manager) came out to see me for a valuation recently and was incredibly knowledgable and professional, I was super impressed! I will be sure to use Brown & Merry when we're ready to sell soon.
Hello Emma, thank you so much for your wonderful 5* review! We're thrilled to hear that Tom impressed you with his knowledge and professionalism during the valuation. We look forward to assisting you when you're ready to sell. Best regards, Lucy, Customer Relations Team
5/5
Trustpiloti registered with brown and merry over…
i registered with brown and merry over a year ago and i am more than satisfied with the service i have received from them , the examples are to follow , the agent who was allocated to evaluate and place my property on the market went the extra mile to support me through that process , he was very understanding when i told him how dissatisfied i was with the very poor service i received from the tour operates Leger after i had returned home from a Christmas and new break . Brown and merry also allocated a solicitor juno who they are partnered with to deal with the legal side of my property sale which saved me all the hassle of finding my own independent solicitor online which would have been very challenging for me because i have a condition which effects my communication and sensory processing skills . I visit the watford branch of brown and merry where i am based every Wednesday afternoon to have a one to one session with my agent who A helps me convey essential information to Juno online , ie the date my boiler was serviced , the location of my water metre , the date of a fire safety check took place , and the i needed to officially declare the date's i had essential services carried out on my property . There are several branches of brown and merry in Glasgow entitled Alan and Harris where i am intending to relocate to who will help find a future property for me , meanwhile my agent browses through all the one bedroom flat property's in west end area of Glasgow with me online to save me the hassle of doing a property search all on my a task which i have no previous experience in , My agent has also taken a lot of time and effort to locate a removal firm in Glasgow called Pickfords who will both store my furniture during the transient period and move it to my address . i have not been required to do anything regarding the sale of my old property and purchasing a new one on my own volition thanks to the marvellous work of Brown and Merry !!they are miricel workers and life savers ,,!! they have even arranged to book me into a hotel during the transition period while my rented accommodation is being sorted out . so i give brown and merry an A double a starred and they definitely deserve a ten out of ten .
5/5
GoogleLoryn was knowledgeable on all letting’s questions
Many thanks for your excellent 5* review Kyle! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWhen a property management company…
When a property management company can’t communicate internally, everyone suffers, landlords, tenants, and the property itself. The incompetence I’ve just experienced is unbelievable. Avoid agencies that can’t even coordinate with their own teams. And not even an apology! -5 stars!
5/5
GoogleA very friendly and proactive Estate Agency. We dealt mainly with Sean and Ben. When we first dealt with Ben, we found him to be very informative and transparent and helped us through the process as much as possible. We then dealt with Sean thereafter and he was always accessible to speak to and kept us updated every step of the way. Would highly recommend this Estate Agency for their professionalism and conduct!
5/5
GoogleWe had an amazing experience when renting a property. Amour was amazing and supportive during the process even in this uncertain period. He was very helpful and understanding, and replied to our queries very promptly. Thank you so much once again for all your help in finding our house! I would without any hesitation recommend Amour and his company as Agent for your next move.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleDealt with Loryn at Brown and Merry a handful of times now and will always go back due to her impeccable service and knowledge of letting’s. She is by far the most reasonable agent i have dealt with! Cannot highly recommend her enough for letting out my properties!
5/5
GoogleReally great experience and super helpful. Especially as we were first time buyers. Anthony, Evie and Anita gave us all the time and their experience to help is buy our first home. Thank you chesham branch.
Thank you for taking the time to share your experience and for your wonderful 5* review Natalie! Kind regards, Lucy, Customer Relations.
5/5
GoogleAfter a delay in proceedings whilst waiting for probate (no fault of the agent) I received a call from John to introduce himself as the new branch manager, the service I received was first class. Thank you to both Anita & John for making a difficult process run smoothly.
Thank you for your glowing 5* review Louisa Blum. Kind regards, Lucy, Customer Relations.
5/5
GoogleLoryn and Jake at Brown and Merry estate Agents in Chesham are one of the most professional letting agents we have come across. Their attitude and consideration was outstanding. The way they helped us through the delays we experienced in getting the property ready for our new tenants was very professional and we would recommend them to any would be landlords
Thank you for your excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleBrown and Merry come highly recommended for all Sales and Lettings. Megan Avery is very professional, she has made my life totally stress free with the letting and then the sale of my property. 5 Stars and more.
Hello Kelly, thank you so much for posting a lovely review about Megan and the team here at Brown and Merry Chesham, we really appreciate it!
5/5
GoogleBrown and merry have a total gem in jake from the rentals dept. What a refreshing change to deal with an empathic human that is not only able to listen but to action and do it all with professionalism and class. He will go far and so will brown and merrys reputation because of him. Cannot recommend him highly enough.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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