Trusted Agent profile · Chesham
★★★★★
361 reviews across 3 platforms
3 Market Square, Chesham, HP5 1HG
Brown and Merry's office in Chesham, at 3 Market Square, is rated 4.2 out of 5 across 361 reviews on three platforms, including 227 Google reviews rated 4.7.
Every review we hold for the Chesham office, from every platform, shown as written. First names only.
5/5
GoogleI had a great experience renting a property with Brown & Merry, Chesham. Amour was very responsive and helpful during the whole process, which was on quite a short timeline. It was definitely the least stressful renting experience I've had so far :)
5/5
GoogleI have used the Brown and Merry letting service for a number of years and would confidently recommend them - they are dynamic , focussed and results orientated . Alba is great and does an excellent job . I would not hesitate to recommend themPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleThis office has shown nothing but a lack of care and consideration for both landlord and tenant. Their communication is appalling. We had a rough experience with check in. Check out was a mess and to top things off 2 months after asking them to release the deposit to the tenants they still have not done so. The lack of professionalism has caused so much unnecessary stress for both my husband and I as well as the tenants. Awful experience.
5/5
GoogleWe have managed to purchase our first home in late 2022. Although the property was not marketed by Brown & Merry, we were lucky enough to work with their mortgage team. Purchasing a property is stressful especially for first time buyers. Thankfully, we had James Gibson with us. As first time buyers, we did not know anything about the mortgages or any part of the process. His knowledge and advice made it all very clear and helped us a lot along the way. I really appreciate his patience and kind approach to our hundreds of repeated questions, always with a genuinely happy mood. All in all, we have been very lucky to have paired with James Gibson and Brown & Merry, Chesham branch. James and the whole team were always there to help and to make things go as smoothly as possible. I can not recommend them enough!
5/5
GoogleI wanted to express my appreciation for the excellent service provided by Loryn during the process of letting out my flat. From the initial consultation to the final paperwork, every step of the way was handled with professionalism, efficiency, and a friendly demeanour. I was impressed by Loryns level of communication and the way in which she kept me informed throughout the process. Overall, I would highly recommend using Loryn to anyone looking to let out their property. Your expertise, professionalism, and dedication to customer service was truly exceptional, thank you again!
5/5
TrustpilotI made an enquiry today re a property…
I made an enquiry today re a property and whilst that one was not suitable I spoke to Taylor from Leighton Buzzard branch who was extremely helpful took my details and seem to understand my needs and offer to let me know if any thing more suitable comes up.
5/5
GoogleBeth was very helpful throughout the mortgage application process, explaining all the costs and finding the deal that worked best for me. Also clear with all the documents I needed so there was no need to chase anything up after and was all very seamless.PositiveResponsiveness, Quality, Professionalism, Value
2/5
TrustpilotBrown & Merry in Watford started off…
Brown & Merry in Watford started off well in trying to sell my house but tailed off badly. They were enthusiastic and created a good pitch and brochure for our 3 bed semi in Silkmill road,Watford plus an open day . An acceptable offer came in quickly but the sale fell through after 4 months. We felt they did not do enough to monitor its progress and their communication was v poor. After it fell through they did nothing at all to create interest so we terminated their contract. Would not recommend. Rightmove have been far better
1/5
TrustpilotThe single most stressful and awful experience...
I let my flat through the Stony Stratford branch and then - against my better judgment - agreed to sell through them. I can honestly say, the entire process was the very worst, most time-consuming and stressful experience of customer service I've had the misfortune to be on the end of. I literally don't know where to start in warning you to avoid Brown and Merry at all costs. There might be one or two good people but overall the culture and service, right up to the highest levels of this company is utterly toxic. Just some of the nightmare scenarios included my lovely tenants being given early notice without my permission, two entire sets of keys being lost leaving us with no keys, overcharging on invoices, buyers being given wrong information, documents being lost, quite literally having to beg rude, inconsiderate senior staff for updates, and a total refusal to accept any responsibility for really serious mistakes or even acknowledge they happened. It took months and months to resolve. The nightmare ended with myself and my poor tenants, plus my buyer who ended up withdrawing from the sale, all out of pocket and agreeing it was the most awful, stressful experience of our lives. We removed our flat and sold it through another agent. Please avoid B&M at all costs.
1/5
TrustpilotAbrasive and agressive sales call to try to get my business
I had a valuation from Brown & Merry and chose to go with another agent to sell my property as I felt B&M plan for selling was very agressive marketing that I didn't want to engage with. Since then I have had multiple calls to try to get my business. The most recent of which I found very uncomfortable; the woman on the call tried to make out I was stupid for not going with them 'I just don't understand why you wouldn't want more viewings and more offers' and then went through my current listing critising it and trying to sell their marketing plan. To finish the call as she would not listen to me saying I did not want to change my current plan of listing I had to tell her that I found her very abrassive and argumentative and no means no!
5/5
GoogleWe recently sold our house with Brown & Merry in Chesham, we were really pleased with Anthony’s attention to detail and personal approach. Anthony’s colleagues were also so wonderful, helpful and easy to work with. Thanks all!
Hello Tom, Wonderful to read your kind review and thank you for your 5*!
5/5
GoogleSince John Buckley took over at Brown and Merry in Chesham his service has been fantastic. He communicated with us regularly and made great efforts to get our house sale to completion!
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
5/5
GoogleRecently sold my flat in Chesham with Brown & Merry, I am very pleased the way Sean and team handled the sale. Sean is very polite, calm and professional. Thank you Sean and team for your hard work to sell my flat. Very much appreciated the way you have dealt with solicitors.
5/5
GoogleWe are currently in the process of selling and buying a home at the same time for the first time which is of course a very stressful process, but with Brown and Merry, specifically Beth Stanbridge our mortgage advisor, we feel a lot more confident and supported in the process and heavily rely on her knowledge and expertise. She's very patient (lucky for us!) and always comes back in a timely and effective manner. Definitely recommend!!
1/5
TrustpilotOverall poor experience, there are better out there
A sample of our experiences trying to sell through their Aylesbury branch:- Let us down with appointments on both our property and one we were hoping to view.- Gave us poor advice on revaluing our property, advising a value that missed the Right Move trigger amount by £1k meaning new alerts weren't sent.- Cancelled appointments without telling us.- Generally low quality of staff, demonstrating limited experience in the market.In the end we cancelled with them, but they refused to waive the contract, instead insisting we sat on our hands for 3 months until it lapsed and we could appoint a better agent.
5/5
GoogleFrom my first phone call until now, I have received nothing but professionalism by the guys at Brown and Merry. Zebby and Charmaine were always prompt to viewings. They advised me and have guided me through the stresses of buying my first home. I cannot thank them enough.
5/5
GoogleOne of the best experiences I've had while looking for a house. Charmaine was extremely knowledgeable and I highly recommend her. Thank you for all your help
1/5
GoogleI had a very good experience with them when Megan was working there. After she left everything was a desaster. 2 months waiting for the deposit, after they email me they will give it in 10 days, they still didn’t. I will not rent anymore with them.
5/5
GoogleI had a great experience with Brown and Merry, namely Amour. He was extremely helpful, professional and available to help with all my queries. Thank you Amour, you made my move much more easier (and less stressful) than I expected.!PositiveResponsiveness, Professionalism
5/5
GoogleAmour was very helpful, from the first viewing to the final documentation, everything was smooth and as expected. Glad to be with Brown and Merry
5/5
TrustpilotAnthony was a fantastic agent
Anthony was a fantastic agent, really personable and took time to show us all the features. Would highly recommend!
1/5
TrustpilotI’m a buyer and they harassed me!!
Awful company. I went to look at a house they were selling and since then, they’ve called me 4 times trying to get me to sell my house with them. The typical conversation they start with me is - “your house has been on the market a long time. Is there any reason for it?Its a long time don’t you think?” Or “you won’t sell your house with us even if we charge a zero percentage”?. It’s all a scam this is how they get customers and they’re rude with it. I blocked their number and didn’t buy the house they were selling because they were too forceful.
1/5
GoogleI had a very good experience with them when Megan was working there. After she left everything was a desaster. 2 months waiting for the deposit, after they email me they will give it in 10 days, they still didn’t. I will not rent anymore with them.
1/5
TrustpilotVery disappointing service
Very disappointed with the level of service from the Stony Stratford branch.I entrusted them to sell my property for me, very poor and almost non existent communication from the branch including keeping an eye on proceedings with my buyer (first time buyer) which ultimately led to the upper part of the chain pulling out after 20 weeks when it came to light that my buyer had barely even started the process.A costly and very stressful experience.
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