Trusted Agent profile · Chesham
★★★★★
361 reviews across 3 platforms
3 Market Square, Chesham, HP5 1HG
Brown and Merry's office in Chesham, at 3 Market Square, is rated 4.2 out of 5 across 361 reviews on three platforms, including 227 Google reviews rated 4.7.
Every review we hold for the Chesham office, from every platform, shown as written. First names only.
5/5
GoogleBought two properties and had them tenanted through the Chesham office. Worked with Alba and James. Excellent service, very professional, solution conscious and patient. Would recommend their services 100%.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCharmaine took myself and my partner through what felt like a tour of chesham. She took a lot of time out of her day to help us find the house we wanted. Couldn’t say a bad word about her professionalism and friendliness. After dealing with all the paper work the lovely Beth guided us and helped with all of the jargon, without her we would have been completely lost. What a lovely team you have at Brown and MerryPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMy partner and I had signed up with the majority of the estate agents in the Amersham and Chesham area looking for one bed and two bed flats however we weren't having a lot of luck. What was different about our experience with Amour at Brown and Merry, was how he approached us a regular people to quickly build a rapport, focused on our expectations, and didn't sugar coat properties that we weren't interested in just to pick up a quick sale! A lot of estate agents we worked with were professional, sure, but none were as welcoming and personable as Amour, and ultimately he found us a great flat to live in! Cheers Amour!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotNewport Pagnell branch
Matt and Rich were both fantastic when we sold our house in Astwood. We achieved over and above the asking price due to their dedication and hard work. A pleasure to do business with them.
5/5
GoogleGood regular updates, honest opinions and achieved a sale that a rival company could not.
Thanks for the wonderful 5* review Kate! Best wishes, Lucy, Customer Relations.
5/5
GoogleA very professional and friendly team they kept me up to date with the purchase of my bungalow and when i registered were able to show me properties the next day i would recommend them thanks to Charmaine.
5/5
GoogleAn extremely efficient, professional, and effective lettings team, who were readily available at all times of day, and provided an excellent, and friendly service. Massive thanks to Liam and Megan for everything -- we love our new home!
1/5
TrustpilotDO NOT RENT FROM THEM! Leighton buzzard brown and merry.
WORST LETTING AGENT I HAVE EVER BEEN WITH! if you wanna rent then rent from watsons! First off lets start with the letting agent who had no clue how to do her job! We gave her all the information she needed she also wrote it down my partner told her he had a CCJ but then the next day after we had agreed to let a house from them she had no clue about the CCJ or that my partner had a job! Which she also wrote down! She said she had to get the landlord to do something with insurance and that i had to go to the council to get something that was completely irrelevant! She also told us the tenancy would be a month to month tenancy then on the day we signed it changed to a 6 month tenancy she also couldn't remember how much the rent or deposit was! So we moved in and the washing machine that she said they had removed from the property was still there! So we had to move it out but wait that wasn't all it was filled with dirty, disgusting smelly water that flooded the kitchen the whole back wall was also covered in mould! Anyway the washing machine was sat outside in the back garden ( this was a communal garden) the washing machine blocked our neighbours bins because there was no were else to put it but we were told that the washing machine would be picked up by the weekend so the weekend come and went and guess what the washing machine was still there and after a number of phone calls, texts and emails over the week someone actually got back to us it would be picked up in a few days but oh no wait it sat there for another month! Moving on when we moved in there was no hot water or heating it took them over a week and a half to get that sorted! The house was completely dirty when we moved in! The toliet seat had wee all over it! I mean what the hell! LOOK AFTER YOUR TENANTS! The walls were completely dirty also. This place hadn't been decorated in years! So moving on a few months we get a letter through the door saying we haven't paid our rent! Wait what really? So I doubled checked my bank statement and guess what the rent had gone out to them just like it had done the past 2 times! For some reason they couldn't track our rent down! After a number of visits to my bank and a number of statements later to prove that I had payed the rent they somehow found it! Strange right? Then another month later it happend again! Tell me how do you lose rent?? Anyway no more problems after that so we come to the end of our tenancy because we found a much better and bigger place, 2 weeks before we moved out the heating and hot water just stoped working this never got sorted they left me my boyfriend and 3 kids without. So we moved out and cleaned the house it was better than when we moved in. But no the landlord who left the house dirty when we moved in said it wasn't cleaned and tried to charge us for cleaning! That didn't work it also took upto 6 months to get the rent and deposit they owed us back. This was 6 months of calls and emails half of which were ignored! They also moved people in when we still had the tenancy with them I was shocked to learn of this when I went to my home and saw people moving in! They also never asked for the keys back! And my god the amount of letting agent people who come and went from that place was unbelievable! 7 people! And all of them had no clue how to do there job! Worst ever please take your money someone else like Watson! I was with watsons for nearly 5 years and they were brilliant!!
5/5
TrustpilotExcellent Service from Hemel Hempstead
I don't usually write a review but I thought that my experience with the Hemel Hempstead branch deserved one. I was dealing with Tom Fitzgerald who shown such professionalism throughout. He made the whole process of buying a house so easy for us, calling both parties and giving us updates all the time was incredible, very humble, good attitude towards people, brilliant personality ,knows his job very well, in all, we were able to exchange and complete very early than the usual 3 - 4 months even during the lock down because of his hard work, very well done Tom and thank you very much for helping us to buy our house which we are so much in love with, please don't let this end here, keep it up.
2/5
TrustpilotDo not bother booking lettings…
Do not bother booking lettings insurance with them. It is a total nightmare to cancel and they will send you on a wild goose chase to do so. I called insurance directly, they said speak to lettings, they eventually got back to me and gave me an email to cancel with. They responded saying speak to insurance company. Seriously? Full circle. Do yourself a favour and book it yourself.
5/5
GoogleOn a very short timescale and with a challenge to make everything habitable, Brown & Merry performed admirably. They listened to and dealt with our needs and requirements. Special Thanks to Louisa & Megan. !!
5/5
TrustpilotBrown and Merry Hemel Hempstead
We have just moved into our new property which we bought through B&M, Hemel. We also sold our property with them. The whole experience was a positive one. They were extremely proactive with getting viewings for our flat, and were always prompt at returning calls in relation to the property we were buying. Kevin, did an outstanding job in terms of overcoming issues along the way and offering options to keep the process moving. He dealt with any issues in a calm and professional manner and we would have no hesitation in recommending Brown and Merry to others.
5/5
TrustpilotA very fast and professional service
Aysha was amazing. Talked me through every single aspect of the process. Can't recommend her and her services enough. Thank you!
1/5
TrustpilotSequence rental - AVOID!
Sequence rental are possibly the worst company I have ever dealt with. Overpriced, inept, and seem to totally forget that as a landlord it is me that pays for their service. Tenants did not report a leak that caused my wooden worktops to rot, to replace them will cost nearly £800 but am being told this is fair wear and tear and I can not claim for them to be replaced! Poor service from start to finish.
1/5
TrustpilotShop around they are useless dont expect any contact from them
Absolutely useless got a 12 week contract after 4 weeks no viewing what so ever the 4 time wasters i got never got any feed back from brown n merry Aylesbury i had to keep calling them when i called to ask why i wasn't getting viewings i was told it was brexit it was the school holidays it was the price even though it was 20 thousand pounds less than when i brought it in 2017 Do they want to sell houses or not the communication or lack of it is not acceptable would defiantly NOT RECOMMEND THEM
5/5
GoogleHuge thanks to Alba and Amour for finding a good quality tenant so quickly! The communication and general level of service were impeccable.PositiveResponsiveness, Professionalism, Value
5/5
GoogleExcellent service from Brown and Merry . A realistic appraisal of the current market conditions and therefore price by Tom Porter enabled a quick sale of our house at a very quiet time of year ( over Xmas ) . The Estate Agent has great outreach so that our house was marketed in front of a large audience . Really great that Tom didn’t just rely on Right Move ( as some estate agents seem to do ) to sell the property and used all the tools at his disposal . Communication between us was good , and accurate all through the process and I have to say , I’ve bought and sold a few houses over the years , but this experience was the smoothest . Well done to Tom and all the team at Brown and Merry . I would highly recommend this Estate Agent !
5/5
GoogleHuge thanks to Alba and Amour for finding a good quality tenant so quickly! The communication and general level of service were impeccable.PositiveResponsiveness, Professionalism, Value
5/5
TrustpilotCouldn’t have asked for better help and…
Couldn’t have asked for better help and guidance on purchasing our property Matt was the best great communication and super positive thank you!
5/5
TrustpilotAmazing customer service
Booked a second viewing last minute at a property we have agreed to purchase in Aylesbury. William, who accompanied us for the first viewing and has been good with communicating, came at half 5 (after he had finished) for an agreed 15 min slot. However he stayed for 45 mins with us and it was extremely helpful and beneficial.
5/5
GoogleAmour has been fantastic in finding us a new home. Communication has been great and the whole process has been affective, easy and professional.
5/5
GoogleAmazing experience at brown and merry Chesham. Used chancellors previously and didn’t have the best experience then moved over to brown and Merry and couldn’t have made a better choice. Put my house on the market with them and they found me a buyer within 2 weeks. The house sale was fast and dealt with efficiently and all the staff were very friendly and helpful. Wouldn’t choose any other agent in the town now I’m with brown and merry. Best agent in the town.
5/5
GoogleHaving just exchanged contracts on our next & forever home we would like to thank Brown & Merry, especially "Sean Delaney" for his incredible knowledge & expertise of the local property market & his ability to solve problems, vital in buying & selling your property especially the ability to chase up solicitors 😀 Also a special mention for Ben Smith who was also very knowledgeable & helpful. We have no hesitation in recommending Brown & Merry. AL & Lyn Stone
5/5
GoogleWe have been in a position where we sampled all the services provided by Brown and Merry! Sean did a wonderful job of selling our house. We hit every obstacle imaginable during the process, and he remained calm, professional and supportive, dealing with what could have been a nightmare, and secured a positive outcome. On the mortgage side of things, Ben provided a stellar service, finding us the best mortgage available and keeping us in the loop every step of the way. We even had help from Megan in the rentals department, who managed to set up an agreement at rather short notice. Thank you, Brown and Merry, a fantastic example of teamwork!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
