Trusted Agent profile · Chesham
★★★★★
359 reviews across 3 platforms
3 Market Square, Chesham, HP5 1HG
Brown and Merry's office in Chesham, at 3 Market Square, is rated 4.2 out of 5 across 359 reviews on three platforms, including 227 Google reviews rated 4.7.
Every review we hold for the Chesham office, from every platform, shown as written. First names only.
5/5
GoogleI use Brown and Merry for lettings and I have founfd their service first class - the lettings manager Megan understands the concept of customer service and keeps me informed as they search for and find new tenants - the whole process is painless and they find tenants in a very short time - they complete all the paperwork , inventories etc very efficiently: I would recommend them highly
5/5
GoogleGreat experience. Professional and very helpful staff, very quick move, I strongly recommend Brown and Merry. Thank you Megan for your help
1/5
TrustpilotWould not recommend to anyone
Would not recommend to anyone, in fact would recommend to stay clear! Poor experience and unprofessional staff. Just look at ALL the other 1 star reviews, they all have a common theme… go else where.
5/5
GoogleTom, we were totally delighted with the professionalism and personal service provided by you and your team during our recent house purchase. We would thoroughly recommend Brown and Merry Chesham as the go to estate agent to sell your home. Many thanks especially to you Tom for going out of your way to support us through a tricky sale. Don’t know what we would have done without you!
5/5
TrustpilotBrown and Merry helped me from the…
Brown and Merry helped me from the beginning of my sale to the completion. Martin, Justin, Allan and Charlotte answered all my queries, helped me with my papers, updates over the phone and regular emails, going to them in person. All sales advisors were helpful and polite.
1/5
TrustpilotAVOID AT ALL COSTS!!!
MK branch has constantly facilitated a service which borderline harassed me on my way out, poor communication, a complete inability to take any information down, and refused to give me correct information such as the inventory from when I moved in.Zero control over their awful landlords either!
5/5
TrustpilotSophie Terry
Sophie Terry, Aylesbury branch, what a gem of a person. Amazing personality. Very thorough, yet very positive. First class. Just amazing. I will recommend you speak to Sophie Terry if you need a property in and around Aylesbury. She showed us two flats and both were just the perfect fit for the family. Can't praise her enough. Thank you for being just an amazing personality.
5/5
GoogleAlba and Amour provide an excellent service for letting They are professional, pro-active, friendly and have shown genuine care and concern to both me as the landlord and to my tenants. They have quickly re-let my property and have gone out of their way to manage the practicalities to ensure a smooth transition. I highly recommend Brown and Merry.
1/5
TrustpilotVery poor
Very poor, pushed into an ealier move date when there was no oven, zero communication, sent wrong tenancy agreement, only getting the correct one a day before the move (copy and paste really, which when questioned told it can't be changed take this email as confromation that's ok). No commutation after moving in.
5/5
TrustpilotGreat service
Great service - excellent communication and work ethic, gained lots of interestAchieved an excellent rent in a a very difficult market
5/5
GoogleLoryn makes the rental process stress free
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAwful company, stay clear!
I rented a house via Brown & Merry / Sequence UK for a year. During the tenancy nothing was repaired and the I was chasing deposit return for over a month! This company really don't give a s**t about their customers once they have your money!
5/5
TrustpilotThe lettings team at Tring
The lettings team at Tring, Joanne, Ellie and Emily, have again been brilliant in finding good tenants in record time once my rental flat became vacant. They never fail.
5/5
GoogleProfessional & Friendly Service, We recently bought a house through Brown & Merry and James The branch manager was excellent in keeping us up to date, and I am pretty sure if it was not for him we would not of been able to purchase the house, Thank you very much James!PositiveProfessionalism
5/5
GoogleBrown & Merry Chesham provided a fantastic service in the sale of our home. Tom, Sean and the rest of the team are always on the ball. Sean in particular helped us through all the twists and turns of the past 6 months; some were quite difficult but the team always found the right way forward. Well done kind regards Richard & Hilary
1/5
GoogleThis company is job only cheat people ,i rent it flat from them i had lots of problem from them after you sign contract and give your money they wont help you for anthing. i tried to get my deposit nearly 3 month my lanlord is confirm everything, still they dont want give my deposit back to me
1/5
GoogleNightmare. The guy whom I dealt with initially unfortunately left. Over a year and they managed not to sell my house, they are rude and unhelpful.
Hi, thank you for taking the time to provide our team with feedback. We're concerned about this branch review, and we'd like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@brownandmerry.co.uk, then we'll be more than happy to help you.
5/5
GoogleWhilst searching for our first property to buy, Charmaine proved to be a wonderfully professional and friendly point of contact. Her welcoming nature and proactive attitude left us feeling positive and not forgotten in the slightest. Can't fault her in the slightest - couldn't speak highly enough of her in truth! Michael
1/5
TrustpilotThey really should rename the company…
They really should rename the company to clown and merry, meaning some one who is intoxicated and has no idea what they are doing. Do not use this bunch of lying clowns. Move on friend
4/5
TrustpilotSophie and Nicole
Sophie might be young but she could sell snow to the Eskimos! Always got me new tenants within days, often with a choice! Nicole too has always been extremely efficient. Both put an awful lot of enthusiasm into their work. The best letting agents that I have used.
3/5
TrustpilotCommunication
Recently called up and inquired about a property that they had available and i felt like they did not have much conversation and that i was leading the conversation. I would of liked a bit more of a call lead and more of a conversation as it felt like i was filling out a questionnaire.
5/5
GoogleAfter having a horrific experience with chancellors, brown and merry really came to our rescue. everyone at brown and merry was helpful, polite and professional, specially Megan in lettings who moved us into our new home within a week. I highly recommend brown and merry to anyone who is looking to move, they are a pleasure to deal with.
5/5
GoogleLoryn has helped me no end, made the process of finding my house alot easier than expected, having someone to talk to after 6pm to make it happen was a massive help thank you
1/5
TrustpilotMost incompetent agency we've ever…
Most incompetent agency we've ever worked with. They've managed or book ZERO viewings for our house in 2 month. This speaks for itself.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brown and Merry's Chesham office has 359 reviews across three platforms: 227 on Google, 2 on Yell (across the whole business), 130 on Trustpilot (across the whole business).
Brown and Merry Chesham is rated 4.2 out of 5 across all 359 reviews, and 4.7 out of 5 on Google from 227 reviews.
Brown and Merry Chesham, 3 Market Square, Chesham, HP5 1HG.
