Trusted Agent profile · Cherwell
★★★★★
530 reviews across 2 platforms
2 Sheep Street, Bicester, OX26 6TB, Cherwell, OX26 6TB
Chancellors's office in Cherwell, at 2 Sheep Street, is rated 4.6 out of 5 across 530 reviews on two platforms, including 355 Google reviews rated 4.6.
Every review we hold for the Cherwell office, from every platform, shown as written. First names only.
5/5
TrustpilotYou are safe with Chancellors
Chancellors have been very helpful with managing our tenancy. With a special thank you to Maisie Spooner, for being quick and effective with responses and resolving any issues.
We appreciate you taking the time to share your positive experience with our tenancy management services. We are so pleased to hear that our team was quick, effective, and helpful.
1/5
GoogleAbsolute scammers. We agreed to end the tenancy early so the new tenant could move in. We paid the month’s rent up front and ended up moving half way through the month (on time) to kindly accommodate the landlord and new tenant. After this Chancellors have tried to keep from us the two weeks rent overpayment. Despite calling and emailing for 9 weeks they have done nothing but ignore emails, give out excuses (when they do respond) and avoid paying our money back. At this point we will have to take legal action against them but hope this review saves anyone else planning to rent with them to save their money.
Thank you for bringing this to our attention Disha, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
5/5
GoogleI just want to give a special mention and a massive thank you to Chantè. She made the process and experience so easy for me for the rental of my new property. She was very professional and guided me throughout the whole process with clarity and confidence. She was very approachable and her knowledge of the property and attention to detail was second to none. She was easy to talk to and answered any questions I had with a positive and upbeat attitude. I honestly couldn’t have asked for anyone better to support me through this process. Would 100% recommend😊
Thank you so much for your wonderful review! We're thrilled to hear that Chantè provided you with such exceptional service during your rental process at Chancellors - Bicester Estate Agents. Our team strives to make every experience as seamless as possible, and it's great to know that Chantè's professionalism and knowledge made a positive impact. We appreciate your recommendation and look forward to assisting you again in the future! 😊
5/5
TrustpilotExceptionally safe hands
Grace Betts is a a super property manager. She's calm, proactive, and very competent. She also picks up the phone! And she gets things fixed the very same day: which is completely exceptional, in our experience. We had several snarl-ups with our buy to let and Grace has sorted them all out. It's great to feel our property is being managed by such very safe hands.
5/5
GoogleZsofia has been incredibly helpful throughout the difficult process of finding a new home. Her professionalism and friendly attitude made a stressful experience much easier. I truly appreciate all her help and would highly recommend her to anyone looking for a home.
Thank you Tamar for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
4/5
GoogleChancellors Bicester have been excellent throughout our purchase especially Rav and Charlotte. They have always been very open to queries and understandable. Responsive as quick as they can.Fantastic throughout the process so far.
5/5
TrustpilotSagarika was incredibly helpful
Sagarika was incredibly helpful, friendly, and kept communication smooth and easy throughout the whole process. Highly recommend!
We appreciate your positive feedback! We are so pleased to hear our team was helpful, friendly, and kept communication smooth.
5/5
TrustpilotThank you Chancellors!
Ella has been excellent with helping us find the right home and walking us through the admin part. Thank you! We look forward moving into our dream home!
1/5
TrustpilotExtremely poor property management and communication
Our experience as tenants with Chancellors/LRG’s property management team has been extremely disappointing. Throughout our tenancy, we have repeatedly had to chase for basic updates and for issues to be progressed. The most significant example was our allocated parking space, which is expressly included in our tenancy agreement. We were unable to use it for a prolonged period because of problems with the communal car lift, while continuing to pay our full rent. Despite repeatedly asking about alternative parking and compensation, we struggled to get a substantive response. We also had outstanding works to a bedroom wall that had been discussed before our tenancy began. Again, this required repeated chasing before meaningful action was taken. Eventually we felt we had no option but to make a formal complaint. What is particularly frustrating is that LRG’s own final complaint response acknowledges shortcomings in its communication, that we repeatedly had to contact the property management team, and that our correspondence had not received the appropriate attention. After all of this, LRG offered £100 in “full and final settlement” for its service and communication failures, while simultaneously confirming that the separate question of compensation for the loss of our contracted parking space is still awaiting a decision from the landlord. Problems can happen in any property, and we understand that not everything is within a letting agent’s direct control. Our issue is how those problems have been managed. Tenants should not have to repeatedly chase simply to receive updates or get outstanding matters progressed. Based on our experience, the property management service and communication have fallen well below the standard we expected.
2/5
TrustpilotThe frustrating experience of dealing…
The frustrating experience of dealing with a tenant who hadn’t paid rent for 4 months and an accounting team who hadn’t chased the debt, contacted the guarantor or provided an account statement during the period. I was most frustrated when calling the area office. However, Rebecca answered my call and listened to my issues, heard my frustration and took the time to agree a course of action. Not only did she accurately outline the situation, advise what steps she would take to gather the information and committed to contacting me with updates. To be called back with an update was most refreshing and unusual having previously left more than 5 messages for a manager and not receiving a call back.
4/5
TrustpilotViewing went well and was well guided…
Viewing went well and was well guided and explained. The follow-up was useful and well conducted.
We're so glad the viewing and follow-up were helpful. We appreciate your kind words!
5/5
TrustpilotOutstanding service from start to…
Outstanding service from start to finish. I am writing to share our excellent experience with Jamie from Chancellors London during our recent property purchase. Despite a very complicated situation on the seller's side, Jamie guided us through the entire process with utmost professionalism. His responsiveness was exceptional; he was always available to answer our calls and messages, calm our anxieties, and signpost the next steps to keep things moving swiftly. We felt fully heard and completely safe in the hands of an expert who values due diligence. We are now happily moved in and highly commend Jamie's work.
5/5
TrustpilotJamie Woodman has been really helpful
Jamie Woodman has been really helpful, is good at clear communication and always responds quickly.
We're happy to hear our team provided such helpful and clear communication. Thank you for your positive feedback.
5/5
GoogleSold my three bedroom detached home very happy with the communication from all of the team, especially Rav and James in after sales getting my property over the line, highly recommend very professional very polite 10 out of 10 from me
Thank you for leaving us this great review Terri, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleWe had really positive experience with Chante, and would like to say a big thank you for all her help throughout the process. She was always friendly, helpful and responsive, with clear and professional communication throughout. She made the whole process feel much easier and far less stressful, and we really appreciate her support and patience. We are very grateful for all her help and would definitely recommend her to anyone looking for assistance with their property search.
5/5
GoogleZsofia has been responsive, quick to action and provided a seamless experience from start to finish. Her attention to detail and providing the correct paperwork at the appropriate time has been greatly appreciated.
Thank you Heather for giving our Chancellors - Bicester Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
TrustpilotHenley Chancellors Review
I was in situation where I was in an unfortunate position of having to find a rented property quickly. Katie for Chancellors (Henley) was able to find me a place quickly which alleviated alot of stress that comes with having to move suddenly. She was candid, responsive and a very polite agent and I appreciate her help and the help from Chancellors.
We are so pleased we could assist you in finding a property quickly during a stressful time. We appreciate you sharing your positive experience with us.
5/5
TrustpilotDan has been brilliant
Dan has been brilliant, very accommodating very polite and a pleasure to deal with
We are delighted to hear you had such a positive experience. Thank you for your kind words!
5/5
GoogleZsofia - Thank you so much for your excellent service and help earlier this week though: I was very impressed with your approach - you listened carefully to the slightly unusual requirements, and provided a warm response, did not waste our time on anything, and provided / sent efficient guidance. I really appreciate your time and help. (I will be very happy to recommend you/Chancellors in Bicester to anyone else who asks me who they should go to, when searching for a place to rent, in future! :-)
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our service. Your feedback is greatly appreciated, and we look forward to assisting you and anyone you recommend in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
1/5
GoogleWhilst renting from this estate agent they worked with our absolute cowboy of a landlord to refuse to fix our heating and several other essential things for living and then assisted him in attempting to evict us in response to us asking for repairs while I was 8 months pregnant, with a 2 year old as well, and then continued to harrass us when I had just given birth because they wanted to arrange viewings literally days after I gave birth, I am traumatised by my experience with this very abusive firm. I hope this is enough of an explanation for my 1 star review, steer clear :)
Thank you for bringing this to our attention, Fleur. We really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
5/5
TrustpilotExcellent experience
We had an excellent experience with Chancellors. Daniel Wise was always present, responsive and incredibly supportive throughout the process. Thank you for the great service!
5/5
GoogleMy partner and I have just completed our house purchase with Chancellors. As first time buyers, we were pretty clueless with the process but Charlotte was absolutely fantastic and incredibly patient, taking the time to explain various things to us and answer our many questions. We are very pleased with the professional service provided by Charlotte and Chancellors, and would not hesitate to use them again.
Hi Hannah, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotBethany was really engaging and had a…
Bethany was really engaging and had a great understanding of the property.
We're glad to hear our team's engagement and property understanding were helpful. Thank you for your feedback!
5/5
TrustpilotHannah has been brilliant
Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application
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