Every review we hold for the Cherwell office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAwful experience. Applied for 4 properties to rent. 3 applications I haven’t even had a reply from iulia to say they received them. Every time I call I get out through to head office. Once they even hung up straight after picking up. The property we did apply for they didn’t even tell us we got declined we have to chase for an update. Not even an email. Go to Scott Fraser in headington they will give you constant updates and get you a place to stay. Chancellors are awful.
James · 24 October 2023
Agent replied · 23 October 2024
Hi James, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
★★★★★ 5/5
GoogleAmarjit, has taken me round a few properties. On all occasions, she has gone above and beyond to accommodate the timings and dates for me to view the houses, which in itself has not been easy. She has given me time at the viewings, to look around and ask any questions I had. Amarjit, is extremely professional and conscientious, and it is evident that she enjoys her job and I’m sure she will go far. Her communication skills and professionalism, to both myself and vendor has been outstanding, straight from the first contact I had with Chancellors. I will have no doubt In recommending chancellors and Amarjit to both friends and family, and I would have no hesitation in using Chancellors in the future.
Hayley · 24 October 2023
Agent replied · 23 October 2024
Thank you for leaving us this great review Hayley, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 1/5
GoogleVery disappointed. I applied for a rental property and received a call straight away to book in for a viewing, which was great. I received a confirmation email for the online viewing but no details of a video link. In the days leading up to the appointment, I called and emailed multiple times to no avail. By the time the appointment should have happened, I still had not heard anything and nobody answered the phones, the viewing did not go ahead, but I received a link to leave a review, so here we are. While I appreciate estate agents are busy and they may have had more than enough interest for the property, it is rude to disrespect someone else's time in such a way. If you cannot honour an appointment, have the courtesy to cancel it.
Sarah · 24 October 2023
Agent replied · 23 October 2024
Thank you for bringing this to our attention Sarah, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
★★★★★ 5/5
GoogleCharlotte has gone absolutely above and beyond during the whole process !! Couldn’t say thank you enough.
George · 17 February 2026
Agent replied · 18 April 2026
Thank you George for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleMya is amazing and very welcoming and knows her craft
Gurminder · 23 November 2024
Agent replied · 23 December 2024
Thank you Gurminder for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 2/5
GoogleUnfortunately I wasn't happy with the sales approach given by chancellors in my purchase through them. It consisted of sales bulls..t, which was intensely irritating, an inaccurate representation of the property freehold status which caused big delays, followed by oppressive, devisive communications.
Not all bad of course, because the team were helpful when help was needed, to get this purchase secured.
Diana · 9 October 2024
Agent replied · 23 October 2024
Hello Diana, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Chancellors - Banbury Estate Agents branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
★★★★★ 5/5
GoogleThe service which I got from Tom was very awesome. He is good at his work and handles issues professionally with a good heart. I credit him very much
Rute · 28 November 2023
Agent replied · 23 October 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 1/5
TrustpilotReally poor rental service
Really poor. Very difficult to deal with. We had to wait for their commercial team to confirm receipt of funds. Really poor.
Jonathan · 25 August 2026
★★★★★ 4/5
GoogleCraig was polite and friendly, and knowledgeable about the area and property,
David · 24 August 2024
Agent replied · 23 October 2024
Thank you David for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
★★★★★ 1/5
GoogleExtremely poor communications from the Letting side. I have called multiple times over the past two weeks regarding multiple properties to rent, I unfortunately never get through to the Letting department and received many false promises of call backs that never happen. I have been in communications with several other Lettings agencies across Banbury and this by far has the worst communications. I wouldn’t bother, there are far more organised letting agents in the area.
Nousheen · 24 October 2023
Agent replied · 23 October 2024
Thank you for reaching out to us Nousheen, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to directors@chancellors.co.uk. Thank you
★★★★★ 4/5
TrustpilotGood presentation
Jessica presented the house we viewed well, she was informative and engaging which made our visit very worthwhile.
Nick · 26 August 2026
★★★★★ 5/5
GoogleGreat service polite and professional
Phil · 11 April 2026
Agent replied · 18 April 2026
Thank you for your wonderful feedback, Phil! We're thrilled to hear that you experienced great service from our team at Chancellors - Banbury Estate Agents. Our staff takes pride in being polite and professional, and it's fantastic to know that this stood out to you. We look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotGreat service provided by Olivia Hesson…
Great service provided by Olivia Hesson - thanks v much indeed for your help & support
Ian · 3 September 2026
★★★★★ 5/5
GoogleMatt was very professional and was happy to answer any questions we had about the property. He was very polite towards us throughout the viewing
Richard · 24 October 2023
Agent replied · 23 October 2024
Hi Richard, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleWould highly recommend Chancellors for anyone looking for a new home! Great and fast services! Many thanks to Tom Smallwood for his professionalism and knowledge.
Lauren · 24 October 2023
Agent replied · 23 October 2024
Hi Lauren, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleShai and Odetta very helpful 👌 …
Thanos · 17 March 2026
Agent replied · 18 April 2026
Thank you Thanos for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleExcellent friendly service throughout the whole process
Stephen · 17 March 2026
Agent replied · 18 April 2026
Thank you, Stephen, for your kind words! We're delighted to hear that you experienced excellent and friendly service at Chancellors - Banbury Estate Agents. Our team is dedicated to providing a positive experience for all our clients, and it's rewarding to know we met your expectations. We look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotWorking with Katie has made our renting…
Working with Katie has made our renting experience far easier
Lucy · 6 October 2026
★★★★★ 5/5
GoogleCharlotte gave us an excellent show round of the House yesterday she had knowledge of the local area. Very impressive.
Tim · 16 November 2025
Agent replied · 22 November 2025
Thank you Tim for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Charlotte Morgan who showed me around a few properties over the weekend. I must say, I was thoroughly impressed with Charlotte's professionalism and dedication to finding me the perfect home. Charlotte took the time to understand my needs and preferences, I never felt pressured or rushed during the process, which made me feel at ease.
Lise · 26 April 2024
Agent replied · 23 October 2024
Thank you for leaving us this great review Lise, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
GoogleVery informative, caring service, going beyond to be helpful.
Judith · 17 February 2026
Agent replied · 18 April 2026
Thank you Judith for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
TrustpilotI had a great experience with Hannah…
I had a great experience with Hannah Rae, she was very professional and patient
Bolanle · 24 August 2026
★★★★★ 5/5
TrustpilotSimona-Maria Rosu customer support is second to none.
I would like to give a shout out to Simona-Maria Rosu who works in property management.
Jd · 21 June 2025
★★★★★ 5/5
TrustpilotChancellor's Aylesbury - Thank You
Thank you Chancellor's Aylesbury
Bless · 21 October 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
