Chancellors Banbury reviews in Cherwell

★★★★★ 5/5

Trustpilot

Shana was incredible

Shana was incredible.

Char · 21 January 2026

★★★★★ 5/5

Google

Excellent estate agents. Sam has been very helpful and personable since I first made contact and Matt has been not only a beacon of knowledge every step of the way, but also incredibly warm and amiable. It’s been a pleasure to be able to have such a friendly and professional service for a process that is notoriously stressful! Thank you very much!

Alexandra · 24 October 2023

★★★★★ 5/5

Google

The biggest of Thank Yous to Faisal Feroze from Chancellor’s Banbury for all he did in securing us the property of our dreams. Faisal was always so helpful, polite and responsive. They say that moving house is one of the most stressful experiences in a lifetime, but Faisal has made it so easy to get set up with the right property. We are extremely grateful to him and wish him all the very best.

Robert · 24 October 2022

★★★★★ 5/5

Google

Absolutely superb service from an amazing rentals team! Having been with another estate agents in Banbury, they arranged more viewings in two months than the other did in 6! Faisal and his team could not have worked harder and their communication was incredible. If you need to rent a property in the Banbury area - choose these guys- they’re absolutely fabulous!😊xxxx

Victoria · 24 October 2023

★★★★★ 5/5

Google

Thomas was very professional and put us at ease as we were walking around the property. He had a great knowledge of the local area and any questions we asked he answered with confidence. The communication from Thomas has been clear and prompt, overall a great experience.

Emily · 25 July 2024

★★★★★ 1/5

Trustpilot

I could not recommend a letting agency less

I could not recommend a letting agency any less. It is not clear to me that anyone at Chancellors understands the seriousness of being responsible for people's housing and how stressful the letting process can be. They simply do not care at all about tenants and will treat you quite hostilely.

Alli · 26 August 2026

★★★★★ 1/5

Google

Brought a property through them around 5 years ago. Have had unsolicited calls every week since. Have emailed repeatedly to have my details removed, if I decide to move in the future I won't choose to use them.

Paul · 11 April 2026

★★★★★ 5/5

Google

Theo was very informative, helpful and professional. Very smooth and easy process.

Imogen · 18 September 2025

★★★★★ 5/5

Google

Charlotte was absolutely fantastic at helping me with the sale of my house. She was so professional and prompt with responses and always willing to help and answer all my queries. I am so grateful for the support she provided.

Amy · 23 September 2024

★★★★★ 1/5

Trustpilot

Deposit repayment issues

We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.

Naz · 25 August 2026

★★★★★ 1/5

Google

In terms of estate agents doing their bare minimum job, Chancellors Banbury have been the worst yet. The viewing process was disorganised and it was often hard to get through to book an appointment. The application process was stressful, leaving us to wait 3-4 days, in case someone else wanted to put in an offer too; this means we could’ve missed out on other properties in that time. Chancellors also made changes to our application form without prior discussion with us. I found the behaviour of an associate director, Carl Jefferies, aggressive. He rang me saying the landlord would only accept our application if we use a £0 deposit scheme, where you don’t pay a deposit, but pay an extra £50 pcm (£600 pcm a year) but could still get charged at the end of the tenancy. It sounded like a complete scam, especially if you have the money for a deposit and plan to stay in the property longer term. I said I’d have to discuss it with my partner and when we decided against this, we were told it would risk us losing out on the property. We stood our ground and I expect this was nothing to do with the landlord as our application was successful, I imagine the £0 scheme works out better financially for the agents, which is why they pushed it. Luckily, we didn’t have to deal with Mr Jefferies again, but I found his manner over the phone unpleasant and these are similar coercive tactics that scammers use. Chancellors seem inept when it comes to a simple inventory. They had no idea what keys they had and just gave us a handful, most of which didn’t work. We didn’t have enough keys and had no post-box keys for a month, meaning we missed important mail. It turned out a previous tenant hadn’t handed all their keys back which makes you wonder about security and the point of a check-out inventory. Luckily, we didn’t have too many issues, but on every occasion we needed work doing it dragged on and required lots of pestering. They seemed to need quotes from multiple contractors to do simple tasks, whereas other agents/landlords have their preferred suppliers. On one occasion, Chancellors only rang us to check if something had been sorted (it hadn’t) as the landlord was querying themselves. Banbury branch don’t deal with repair work themselves and it is dealt with by a central Oxfordshire office, which is likely why it is so rubbish as no one is dealing with things locally. When we gave notice, we were given a date to meet the man who compiles the check-out report. I hadn’t thought much of it, but it was the day after we’d officially moved out. Chancellors tried to claim we had rent arrears of 1 day, from someone who has never been late with rent and always been a good tenant, this was an insult. The first person I spoke to on the phone seemed confused why we’d been charged and said not to worry, only for someone to ring back 10 minutes later to say we did need to pay and patronisingly told me she’d explain why. The fact that Chancellors booked in the check-out later is their problem. Even better, as Chancellors seemed to have issues emailing my partner and tended to only email me, they had cleverly decided to send him a letter to our rental flat (after our check-out) telling him he owed money. Luckily, we had a mail redirection set up to our new house, but that tells you the level of calibre you’re working with here. Even though both us and the landlord agreed we should receive the full deposit, we still had issues and it took over a month to get it back. They kept saying both landlords (husband and wife) needed to agree, when they both had. We were continually fobbed off saying they hadn’t got in touch with one landlord and they seemed uninterested in following up for us. On advice from the TDS, we were going to submit a dispute but after a lot of pestering (see the theme here?) we got our deposit back. It’s unacceptable tenants are waiting this long, especially when there are no disputes. If there are two similar properties on the market, definitely go with the one that isn’t marketed by Chancellors!

J · 6 January 2025

★★★★★ 5/5

Trustpilot

A review for Shelby Chandler-Wootton as…

A review for Shelby Chandler-Wootton as she was our middle to last contact who helped achieve what we thought was the impossible. She went out of her way to make sure our buyer was getting stuff done. We believe between her and a 3rd party involved with the purchase of our new home, they got this done on time! We thank you so much for pushing our buyer because we soon learnt a few weeks after moving that they had absolutely no interest in living in our old home and have now LET this out thus confirming why it was more stressful waiting on them getting documents sent (they didnt really care it seemed, either too layed back or incompetent). We genuinely thought we were going to lose our buyer 1 week before Completion and by this point, both us and our sellers were already underway with moving and selling items. Shelby did what she could to get this over the line so we thank you!

Pete · 20 December 2025

★★★★★ 5/5

Trustpilot

My interactions during my search for a…

My interactions during my search for a house with Hannah have been so wonderful, and one that needs recognition. Despite the negatives I got from friends regarding how less helpful the chancellor would be for me to find a house, was proven wrong through her and other team members i come across when I visited the office. She was professional and supportive all the way, until a house was found. I am so grateful to the institution and her. God be with you all as you continue supporting the community. Compliments of the season.

Jeune · 19 December 2025

★★★★★ 5/5

Google

Mya was extremely helpful and very patient, She made me feel a lot more comfortable in the usually overwhelming process of finding a rental. I would recommend Chancellors to anyone. They are a solid 10/10.

Esther · 4 November 2024

★★★★★ 5/5

Trustpilot

We were looked after by Jamie woodland…

We were looked after by Jamie woodland and Bradley at the Swindon branch as we were renting a property from them, they were great with communication and I found the Swindon branch very approachable as and when needed. Would recommend

Mark · 1 October 2026

★★★★★ 5/5

Google

We arranged a viewing and had support from Charlotte Morgan who was really helpful. She was well informed on the property, and answered all our questions. Charlotte communicated everything clearly and politely!

Lloyd · 16 April 2026

★★★★★ 5/5

Trustpilot

Gwen has been extremely helpful and I…

Gwen has been extremely helpful and I am delighted that she is my point of contact at chancellors. She has helped me through my rental process and been very attentive in every area.

Holly · 21 November 2025

★★★★★ 5/5

Trustpilot

Lovely experience

Julia was great to deal with, helping us with viewings. She was friendly, professional and very accommodating with short notice requests. A well organised experience. A delight to deal with and the branch as a whole.

Vanessa · 21 October 2025

★★★★★ 5/5

Trustpilot

Fantastic PM team

The property management team were fantastic. Shana was responsive and dealt with all queries promptly and in professional manner, keeping me regularly updated with progress.

J · 21 January 2026

★★★★★ 1/5

Google

I wish I could give no stars. They just don’t leave you alone we had a representative come out months ago to then find out he had left or been sacked so we didn’t fellow up. They then hounded me with phone calls constantly after countless times of telling them to stop , and when you tell them to stop bloody calling they get really angry with you. Just had a full blown argument with some member of staff who felt brave today accusing me of raising my voice. Raised my voice ? I’m the client, very silly individual. The most disgusting customer service and useless company. Do yourself a favour and stay well away from them.

Liam · 7 November 2024

★★★★★ 1/5

Google

A Company of Disappointment This agency is extremely unprofessional and shows no care for its tenants. The maintenance team is terrible, our bedroom ceiling and walls had mold, even after they claim to have cleaned it. We were given a broken bed that hasn’t been replaced, causing back issues. The hot water taps have no water in them. It took them three weeks to provide an inventory and to book a plumber, despite constant reminders. They didn’t clean the house before we moved in, only doing so after we were already there. After years of renting, this has been our worst experience. The landlord is very unresponsive too.

Roshni · 28 October 2024

★★★★★ 5/5

Google

My recent rental onboarding was handled wonderfully by Odeta Mazeikaite at Chancellors. She was helpful and made the whole process easy.

Robin · 10 June 2026

★★★★★ 5/5

Google

Charlotte is a friendly, optimistic and professional estate agent. She secured an offer on our house within 3 days!

Hannah · 3 April 2025

★★★★★ 1/5

Trustpilot

I withdrew from my application due to a…

I withdrew from my application due to a lack of transparency around the rental figure. After an initial amount was discussed, the tone of communication changed and the price after agreement decided increased all of a sudden later in the process, before any tenancy had started or been formally agreed. Not what I agreed it wasn't the price change that was frustrating it was the experience and lack of transparency.

ZU · 21 January 2026