Chancellors Banbury reviews in Cherwell

★★★★★ 1/5

Trustpilot

Extremely poor property management and communication

Our experience as tenants with Chancellors/LRG’s property management team has been extremely disappointing. Throughout our tenancy, we have repeatedly had to chase for basic updates and for issues to be progressed. The most significant example was our allocated parking space, which is expressly included in our tenancy agreement. We were unable to use it for a prolonged period because of problems with the communal car lift, while continuing to pay our full rent. Despite repeatedly asking about alternative parking and compensation, we struggled to get a substantive response. We also had outstanding works to a bedroom wall that had been discussed before our tenancy began. Again, this required repeated chasing before meaningful action was taken. Eventually we felt we had no option but to make a formal complaint. What is particularly frustrating is that LRG’s own final complaint response acknowledges shortcomings in its communication, that we repeatedly had to contact the property management team, and that our correspondence had not received the appropriate attention. After all of this, LRG offered £100 in “full and final settlement” for its service and communication failures, while simultaneously confirming that the separate question of compensation for the loss of our contracted parking space is still awaiting a decision from the landlord. Problems can happen in any property, and we understand that not everything is within a letting agent’s direct control. Our issue is how those problems have been managed. Tenants should not have to repeatedly chase simply to receive updates or get outstanding matters progressed. Based on our experience, the property management service and communication have fallen well below the standard we expected.

Maneesha · 11 September 2026

★★★★★ 2/5

Trustpilot

The frustrating experience of dealing…

The frustrating experience of dealing with a tenant who hadn’t paid rent for 4 months and an accounting team who hadn’t chased the debt, contacted the guarantor or provided an account statement during the period. I was most frustrated when calling the area office. However, Rebecca answered my call and listened to my issues, heard my frustration and took the time to agree a course of action. Not only did she accurately outline the situation, advise what steps she would take to gather the information and committed to contacting me with updates. To be called back with an update was most refreshing and unusual having previously left more than 5 messages for a manager and not receiving a call back.

Sarah · 10 September 2026

★★★★★ 5/5

Google

I had a really hassle-free experience renting a property through Chancellors Banbury. I dealt with Theo at the branch who was helpful throughout the process from start to finish. I would definitely recommend Chancellors to others.

Tyrone · 9 December 2025

★★★★★ 5/5

Google

The agent showing the house, Craig was really helpful at the house viewing. He had a good plan of where to start with viewing the garden and house, and allowed us time to look back at different aspects after the first show around. He was very knowledgeable about the local Banbury area. It was also easy to arrange the appointment - even when there were fewer staff than usual my appointment request was handled swiftly and Charlotte worked hard to arrange the viewing for when I was going to be in the area. Thank you Chancellors team!

Helen · 4 August 2025

★★★★★ 5/5

Trustpilot

Outstanding service from start to…

Outstanding service from start to finish. I am writing to share our excellent experience with Jamie from Chancellors London during our recent property purchase. Despite a very complicated situation on the seller's side, Jamie guided us through the entire process with utmost professionalism. His responsiveness was exceptional; he was always available to answer our calls and messages, calm our anxieties, and signpost the next steps to keep things moving swiftly. We felt fully heard and completely safe in the hands of an expert who values due diligence. We are now happily moved in and highly commend Jamie's work.

S · 31 August 2026

★★★★★ 5/5

Google

Chancellors’ service has been top notch and Charlotte has been really helpful with our house searching

Ahmed · 10 May 2026

★★★★★ 5/5

Google

I had a positive experience with Chancellors Banbury. The staff were professional, friendly, and responsive throughout the process. They kept me informed at every stage, answered my questions promptly, and made the experience straightforward and stress-free. I appreciated their knowledge of the local property market and would recommend their services.

Aamir · 10 August 2026

★★★★★ 5/5

Trustpilot

Excellent experience

We had an excellent experience with Chancellors. Daniel Wise was always present, responsive and incredibly supportive throughout the process. Thank you for the great service!

Fabio · 2 October 2026

★★★★★ 1/5

Google

I wouldn't recommend Banbury chancellors renting agency at all. Their customer service is awful! My sons rents from them and I'm his guarantor. When we try to call them the person who deals with the property is never in. They say they will get someone to call us back but they never do. When we go into the shop the person is never in. All we need is information but it's like talking to a brick wall. They are nice as pie when your looking for a place but once your in they don't want to help.

Jackie · 27 March 2024

★★★★★ 5/5

Google

As first-time buyers, my husband and I were initially intimidated by the process of buying a house but the service provided by Emily right from the start was truly exceptional!! We met during the viewing of the house we purchased. She made us feel like our needs were first priority. Answered our concerns and questions in a timely manner and listened to our needs right from the start. Thanks to her, the negotiation process was dealt fast and easy without any drama. She went back and forward from us to the seller in no time and we were able to secure the house within a week of it being on the market! Since the offer accepted, we can confidently say that Emily has been courteous, professional, honest and responsive. Now that we are dealing with all the boring stuff before signing the contract, she is keeping us up-to-date anticipating the next steps of the process and making it all look very reassuring. Chancellors branch in Banbury set the highest standards, you won this customer!

Giulia · 27 March 2024

★★★★★ 5/5

Google

Theo has been absolutely brilliant from start to finish. He’s approachable, responsive, and genuinely cares about providing great service. He made what could have been a stressful process completely straightforward and pleasant. I couldn’t recommend him more highly!

Rita · 17 October 2025

★★★★★ 1/5

Google

Enquired about a property a couple of months ago. Filled in all my information on the enquiry form. Then got another email asking me to provide all the same information. Inconvenient, but I did it anyway. Also emailed Theo directly. I received a few calls from them. After each one, I emailed stating that given I worked in a secure setting, I could not answer phone calls during certain times. I asked for a viewing of the property I enquired about. I never got a reply to any of my emails, just more calls. But nothing since 2nd October. Update: I received a call on 12th November, which they deem “timely” and a “genuine” effort, in response to my email in October. He blamed my “lack of communication” aka not consistently chasing the branch for this month delay, following 2 emails of mine going unanswered already (by which time, I’d obviously gone with another agent that did communicate in less than a month). Shai told me the property market was busy (as though this is specific to Chancellors). He also said I didn’t directly enquire regarding a viewing - hm, I specifically requested a viewing via Rightmove 🫠) Following my original review, I have received emails attempting to explain this and say my review is “factually inaccurate” and that have felt rather threatening, asking me to “withdraw my review immediately”, multiple times. I wonder how many other people have left similar reviews that Shai has managed to scare into deleting them. Have now received a call from the regional director, that when I was explaining the inefficiency of providing answers to the same questions multiple times, stated “lots of things seem to irritate you don’t they”. Inappropriate and wildly unprofessional.

Sophie · 10 December 2025

★★★★★ 5/5

Trustpilot

Hannah has been brilliant

Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application

Consumer · 27 August 2026

★★★★★ 5/5

Google

Very good service Shai Maguire is so good when handling clients

Fadzai · 10 May 2026

★★★★★ 5/5

Google

Charlotte was very welcoming when we arrived to view the property. She was very informative and helpful with ideas etc. we would definitely recommend her to our friends if they are looking to buy a property

Hayley · 8 October 2025

★★★★★ 5/5

Trustpilot

Jessica was so helpful in my house…

Jessica was so helpful in my house buying process and made it go as smoothly as possible. We will 100% contact her for help in future.

Alice · 4 September 2026

★★★★★ 2/5

Google

Pretty abysmal experience from day 1. That should have been a giveaway to be honest. We had our move in day shuffled around twice. And when we finally came to move in, the office was empty so we were unable to pick up our keys. Phoned around for about 2 hours before someone finally showed up at the office with our keys. Things got progressively worse from there on. The house we moved into had a really bad mould issue from day 1, and there was also a lot of damage on the walls that had been covered over with paint. We called up multiple times to make complaints but never really got any sort of repairs regarding that. Our boiler had a carbon monoxide leak which it took the landlord THREE WEEKS to replace. In that time, we were told not to use any gas appliances and had the entire gas mains switched off. While this isn't Chancellor's fault as they were pushing the landlord to replace it, he wanted to faff about with second and third opinions to avoid shelling out on a new boiler, the reason I include this is due to the treatment we received from Chancellor's. Sent email after email across regarding repairs, mould control, the monoxide and a multitude of other issues. Steven Slark our property manager should have been called Steven Sark because I feel like he stopped taking our emails seriously after a while, and just started responding with sarky, half-arsed replies after a while. Such as telling us "have you tried opening a window?" when we raised our milionth complaint about the mould. An issue which had been present since move-in day, was growing constantly due to poor insulation, and he sent that in the middle of winter. The only reason I'm not giving this a one star review is because of Tom Smallwood. He literally went above and beyond to help us with all of our issues, despite that not even being his job. He often showed up outside his standard working hours to help us out with things, and chased up the landlord several times when we needed him to. He was also extremely friendly and welcoming, as well as apologetic to how we had been treated.

Azz · 10 November 2025

★★★★★ 5/5

Google

Shai was very accommodating and helpful with making sure I was able to view and hold the property I wanted.

Courtney · 17 February 2026

★★★★★ 5/5

Google

Chancellors Banbury have been exceptional in their service! Matt and his team took care of us from day one and answered all questions promptly no matter how big or small they were!, we felt well informed and they sold our house within one day!! We could not have asked for more! A special mention to Matt and charlotte! Who have been so kind throughout the process! Thank you for making our house move stress free and enjoyable!

Rebecca · 27 January 2024

★★★★★ 5/5

Google

Chancellors have been amazing during the process of selling my home. Sam (who always seems to answer the phone), Amarjit and Charlotte have all been so so good. Thank you Amarjit, Charlotte and Sam (as you've all assisted with viewings) for helping me with so so many of them! The market is difficult at the moment and It's been 8-10 weeks since my house went up for sale but we have finally secured an offer for the exact asking price :) I've always thought that this process would be really stressful, but honestly.. I haven't needed to stress as you've all been so efficient and helpful. I will recommend you 100%. Thanks

Sophia · 24 October 2023

★★★★★ 4/5

Trustpilot

A mixed time with renting through…

A mixed time with renting through chancellors with false information being provided at the start of my tennacy and late notices of rent increases but since Jamie woodman took over our account she was nothing but fantastic right up until the end of our tennacy which ended on a positive note and should be comended for the work they put in to make everything right!

Adrian · 2 October 2026

★★★★★ 5/5

Trustpilot

Ella was so lovely and accommodating

Ella was so lovely and accommodating. Thank you for helping us find our dream home!

Renee · 10 October 2026

★★★★★ 5/5

Google

Selling our house was, at times, a difficult process - but we felt that the staff in the sales team were always helpful, especially Charlotte Morgan who was always reliable and quick to respond.

Nicole · 1 September 2025

★★★★★ 5/5

Trustpilot

Chancellors are hands down the best…

Chancellors are hands down the best estate agents I've ever been a tenant with. They are incredibly responsive and any issues are always resolved quickly. Our property manager, Molly Adams, always goes the extra mile, ensuring we are aware of what is happening at each step in a process and following up to make sure that everything went smoothly and was completed as expected.

Elliott · 24 September 2026