Every review we hold for the Cherwell office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI am trying to find a house to let and found out the personnel working here is so rude, and have zero respect towards customers. Major delays in responses via email. They have a habbit of hanging up the phone mid sentence and won't let the customer talk. I have been to so many places like this but i have never been disrespected as much. Don't recommend this place to anyone. UNBELIEVABLE!!!NegativeResponsiveness, Quality, Professionalism
Sadaru · 24 October 2021
Agent replied · 23 October 2024
Hi Sadaru, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via louise.hughes@chancellors.co.uk with the details? Many thanks.
★★★★★ 1/5
GoogleI’m waiting for my refund deposit back which I haven’t received it yet is nearly a month now .. you guys didn’t give me the house and up till now you haven’t refund my deposit back to me why ?
Eric · 25 July 2024
Agent replied · 23 October 2024
Thank you for reaching out to us Eric, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to directors@chancellors.co.uk. Thank you.
★★★★★ 5/5
GoogleRichard Chaudry and his team at Chancellors were extremely helpful and professional in my complicated search and purchase a rental home. Richard was really knowledgable about rental values and those homes with good return potential. Replies by Richard were returned promptly and with accurate information as required. It was a pleasure to deal with Richard and will return to him for a future purchase/sale or advise.
Harry · 25 October 2018
★★★★★ 1/5
GoogleHello my name is Vlad i hope this i will be helpful for everyone which they want to rent or buy the house whit this guys i lose the money becouse they don't make the proper job and they disturb you all the time after they take your money i am very disappointed and i feel very angry about this people and something more i forget to say don't trust never in that guy Richard Chaudry MARLA and all the people from this Agenti on the end please careful to don't pay the money and on the end to don't have the house were to stay whit the family and 1 small children 5 year old! Thank you and please be careful!
Mirabela · 25 October 2019
Agent replied · 23 October 2024
Hello, thank you for taking the time to write a review, we are however, disappointed to read of your concerns. So that we can investigate this for you, please could you write to us at seniorsupport@chancellors.co.uk
★★★★★ 1/5
GoogleDo not deal with these people on Lettings and sales. Absolute joke and waste your time and money. The letting team does nothing to help when you have a sale proceeding. DO NOT DEAL WITH THEM
Dalvinder · 25 July 2024
Agent replied · 23 October 2024
Hello Dalvinder, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Banbury branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
★★★★★ 5/5
GoogleMatthew Burn has provided an excellent service and has been really supportive, professional and helpful with his advice which has led to a great offer for the sale of my flat. Big thank you for everyone at Chancellors Banbury for all their help and would definitely recommend their services.
Louise · 24 October 2023
Agent replied · 23 October 2024
Thank you Louise for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleCallum and Richard have been very helpful and professional in helping us finding a new rental home and putting our offer through for the property. They kept us constantly updated throughout the whole process. My partner and I have had a series of bad experiences with other agencies so the manner and professionalism that we have witnessed at Chancellors has been very refreshing. We will definitely use them again for renting. Many Thanks!
Emi · 24 October 2020
Agent replied · 23 October 2024
Thank you for leaving us this great review Emese, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
GoogleWe were impressed with the speed our property was let out and the monthly rent achieved was higher than we were hoping for. Abi-Leigh was very efficient in quickly securing the tenants and communicating with us. So far everything is going through smoothly. The team have all been easy to contact which we hadn't found with our previous letting company.
Lorriliz · 25 October 2019
★★★★★ 5/5
GoogleThank you for today, all questions asked were well explained, very knowledgeable, exqusite, outstanding and patient agent.
Joel · 2 April 2025
Agent replied · 8 May 2025
Thank you so much for your kind words, Joel! We're thrilled to hear that you had a positive experience with our team. Providing clear answers and exceptional service is our top priority. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We appreciate your support!
★★★★★ 5/5
GoogleCharlotte help me out a ton when looking for a first home in Banbury. Highly recommend popping down and having a vist if you are looking for a new property.
Daniel · 23 September 2024
Agent replied · 23 October 2024
Thank you, Daniel, for your fantastic review! We're thrilled to hear that Charlotte was able to assist you in finding your first home in Banbury. Your recommendation means a lot to us! If you or anyone else is looking for new properties, we’d love to help. Please feel free to visit us anytime!
★★★★★ 5/5
GoogleAfter a failed purchase with another agency, I found my new house with Chancellors and we managed to complete the process in a very short time. They tracked the process and gave me weekly updates .
Especially big shouts to Amarjit. Thank you very much.
Highly recommended.
Cagdas · 24 October 2023
Agent replied · 23 October 2024
Thank you for leaving us this great review Cagdas, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
TrustpilotVery good experience!
Our agent, Lauren Bush, was extremely helpful, and patient with explaining details to us. She also took extra steps to get us in for earlier viewings.
Sylvester · 21 November 2025
★★★★★ 5/5
GoogleI want to thank all at chancellors in Banbury especially Matt and Harry who have been so efficient in selling my house successfully.
It has been a pleasure to deal with the team at chancellors who were all very friendly, helpful and determined to provide the best service! Thank you once more, I look forward to using you again in the future.
Thiago · 26 October 2014
★★★★★ 5/5
GoogleHad a viewing with Emily at a property in King's Sutton. She was knowledge, friendly and helpful - it was a much better experience than I've had with other estate agents and would thoroughly recommend her
Liam · 26 May 2024
Agent replied · 23 October 2024
Thank you for leaving us this great review Liam, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
Google2 weeks ago we sold our house in Banbury through Chancellors. Everything went very well and we have completed in 7 weeks. I would like to say big thank you to Wayne, Tori and also David. Wayne was a great help and nothing was too much trouble for him. I would recomend them, they offer great service.
Lucia & Jozef
Lucia · 25 October 2017
★★★★★ 5/5
GoogleShocking service they say someone will ring you back & no one ever does they say they will email you & again never do this is if your ever lucky enough for them to answer the phone absolute shambles of a branch
Dean · 11 January 2024
Agent replied · 10 January 2025
Hi Dean, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks
★★★★★ 5/5
GoogleWe were shown round a property by Charlotte Morgan who was very knowledge about the property. She was able to answer our questions as they were asked. She was polite, on time, courteous and overall gave an excellent front door impression to your service.
Jacqueline · 24 October 2023
Agent replied · 23 October 2024
Hi Jacqueline, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleI recently rented a property through Chancellors, and I had an excellent experience from the staff.
The team was very supportive and responsive to any queries or concerns I had.
Sundarraj · 25 July 2024
Agent replied · 23 October 2024
Thanks so much for sharing your experience with us.
★★★★★ 5/5
GoogleVery professional, well presented young lady, who definitely knew her job very well, she answered every question perfectly, and was very personable and knowledgeable 👍🏼 …
Chris · 24 August 2024
Agent replied · 23 October 2024
Hi Chris, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 1/5
GoogleI am trying to book a view for two weeks and all the times it’s calling me back the sales team and say “oh sorry the renting team isn’t available. I will ask them to call you back” and nothing
Maynara · 24 October 2023
Agent replied · 23 October 2024
We are sorry to hear you have struggled to reach us recently. We are currently experiencing very high volumes of business but do expect every customer and client to be able to reach us, or receive a call back within a reasonable period of time. Please email directors@chancellors.co.uk with the details of the number you would like to be called back on and we will ensure someone is in contact without delay.
★★★★★ 5/5
GoogleThe operator was just extremely efficient and super kind, she made me feel very comfortable from the very first second and confident about the fact that we are going to find the right solution for my move. Very good experience!
Fabio · 24 October 2023
Agent replied · 23 October 2024
Thank you Fabio for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleEmily been very patient for the viewing as we were late to reach the property but she still wait for us and still managed to show us all the three properties.
Neena · 26 April 2024
Agent replied · 23 October 2024
Thank you for leaving us this great review Neena, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
TrustpilotIam really happy with the service…
Iam really happy with the service provided.Quick response,great communication and very reliable.The staff was polite, helpful, and made everything easy. Thank you.
Mrs · 21 October 2025
★★★★★ 5/5
GoogleEmily was very helpful, answered every question I asked and provided me with the information I needed.
Jamie · 26 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
