Trusted Agent profile · Cherwell

Chancellors Banbury reviews in Cherwell

4.4

★★★★★ Great

416 reviews across 3 platforms

1 Horse Fair, Banbury, OX16 0AA, Cherwell, OX16 0AA

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Chancellors's office in Cherwell, at 1 Horse Fair, is rated 4.4 out of 5 across 416 reviews on three platforms, including 308 Google reviews rated 4.3.

Google logo

4.3 / 5

308

Reviews on Google

This office

Yell logo

5.0 / 5

1

Reviews on Yell

This office

Trustpilot logo

107

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Cherwell office, from every platform, shown as written. First names only.

5/5

Google

Having dedicated enormous amounts of time, money and effort in to finding the right partnership to let my property, it was an instant feeling of a perfect match as soon as I was introduced to the Chancellor letting team in Banbury headed up by Richard Chaudry. From the first introduction it was clear that my needs were at the forefront of the company and it was not a case of promising things just to win my business, which I had experienced in other letting agents. Not only was a surprisingly high rental package suggested could be achieved but they completely exceeded expectations by following through in a professional and speedy process. Fully recommended.

Michael · 25 October 2017

5/5

Google

Very happy with Charlotte Morgan from Chancellors. Always happy to help and no questions are staying unanswered.

Zsolt · 24 October 2023

Agent replied · 23 October 2024

Thank you Zsolt for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

1/5

Google

The most useless estate agent in Banbury by far.....no matter how many times I tell them I am in meetings and cannot take phone calls they insist on phoning and leaving voicemail. Not only this I send them lists of dates and time and ask them to email me availability / confirmation....voicemail .... "hi please call us back". Why anyone would pay them is beyond me, they are nothing more than a glorified call center. Use Purple Bricks or anyone else. No wonder they struggle to close sales.

Dan · 25 October 2016

5/5

Google

Utterly fantastic service from the lettings department at Chancellors, especially from Emma in the branch office who showed me the property initially. She was very helpful and cheery and was more than happy to answer any questions I had at the time (and afterwards!). Zara at Head Office who handled the tenancy documentation and deposit details was amazing too; kept me fully up to date with the process and what was required from me, and was happy to answer my many questions. Would highly recommend the Lettings Team!

Caroline · 26 October 2015

5/5

Google

From the initial professional meeting with Emily at Chancellors when putting our house on the market to the final exchange of contracts Chancellors have kept us informed and have been helpful all the way. We sold within a month at a price we were extremely happy with. A special mention and a big thank you must go to Harry Adams. He worked very hard in dealing with the various solicitors and estate agents in our chain in order to achieve a successful exchange of contracts within a deadline. He kept us informed regularly, was easy to contact and was honest and professional throughout.

Trina · 26 October 2015

5/5

Google

Ref. Emily Rattigan @ Chancellors of Banbury. I originally placed my property for sale with another estate agent in Banbury and after 12 months my village property remained unsold; though to be fair I had accepted one offer after about 10 months had elapsed, but my buyers pulled out after some 7 weeks. Thereafter I decided to change agents and put the sale of my property with Chancellors of Banbury. From memory that was at the end of March 2014. The initial dialogue I had was with the Manager, Matt Burn, who said and did all the right things in getting my property ready for sale, including sending over a professional photographer for all the internal and external shots. Emily Rattigan took the lead in undertaking viewings which she did herself, even though I was actually in the house (I was politely asked to go out for the duration of each viewing). In about 4 weeks Emily had secured a buyer for me and I completed on the sale of my property in mid Aug 2014, which was about 4 months from the initial switch to Chancellors and, of course, that included all the legal work ahead of completion. Whenever I spoke with Emily, either on the phone or face-to-face, she came across as a very professional person. Well spoken and with a good eye for detail. Whenever she had to chase something up she did so with some urgency then always made sure that either herself, or one of her colleagues, gave me an update of the outcome. I had a pleasant experience dealing with Chancellors of Banbury in terms of selling my property, which was made all the better by Emily's professional attitude and sales experience. I therefore have no hesitation in recommending her for any future promotion Chancellors may be considering for her. Tony Camilleri

Tony · 26 October 2014

5/5

Google

I can't recommend Chancellors at Banbury highly enough. They have been great over the last few years with helping me rent my property out. I have recently had to sell it and the whole office have been wonderful. A special mention has to go to Emma who has provided me with super support and kept me sane during the process; her professional yet friendly manner, and regular updates and checkins during the selling process really sets her apart and is a rare quality and hugely appreciated. Thank you everyone; Emma, Matt and Harry!

James · 26 October 2014

5/5

Google

Yes I liked the place and will let you know as requested by Monday my confirmation

CHRISTOPHER · 24 October 2023

Agent replied · 23 October 2024

Hi Christopher, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

1/5

Google

Awful branch! They hardly answer the phone and don’t return your calls when when promised.

Mandi · 24 October 2023

Agent replied · 23 October 2024

Thank you for reaching out to us Mandi, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to directors@chancellors.co.uk. Thank you.

5/5

Google

Sam Bloxham @ Chancellors was great during our sale. Very happy with the service.

Joseph · 24 October 2023

Agent replied · 23 October 2024

Thank you Joseph for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Yell

Excellent service

Matt and team were excellent. They managed to sell our house not once but twice!!! The communication and support was very good throughout and can thoroughly recommend. Sue and mike

Suzhouse1 · 13 August 2014

1/5

Google

They won’t stop pestering me even though I’ve asked them to stop contacting me.

Raphaël · 8 April 2025

1/5

Google

I'm waiting 9 days for a leaky tap to be repaired. Useless agency.

Lubek · 24 October 2023

Agent replied · 23 October 2024

Hi Lubek, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

5/5

Google

Well organised,ready to answer questions honestly, great job

Chenai · 27 January 2024

Agent replied · 23 October 2024

Thank you Chenai for giving our Banbury branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.

5/5

Google

Answered any questions I had quickly, made sure to chase things up when needed, and kept me in the loop. Very good estate agents.

Ollie · 24 October 2022

Agent replied · 23 October 2024

Thank you for leaving us this great review Ollie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

2/5

Google

Hopeless Estate agents, couldn't even meet a surveyor at the house to let them. Very slow in contacting the seller, tried to sell you their own mortgage advisor who charges a whopping 1% of house value, ouch! Stay clear!

Jammy · 25 October 2019

Agent replied · 23 October 2024

Hi Jammy, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.

5/5

Google

Lovely and polite. Hopeful to move into my place soon!

Casey · 24 October 2023

Agent replied · 23 October 2024

Thank you for leaving us this great review Casey, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

1/5

Google

Poor communication, was chasing for months to get my deposit back as the amount continued to change due to ineptitude. Thankfully now sorted but if thinking of renting through chancellor's be advised from reading other comments seems to be commonplace

Becky · 28 November 2023

5/5

Google

Thomas provided great service throughout my dealings with Chancellor's

Z · 24 October 2023

Agent replied · 23 October 2024

Thank you for leaving us this great review Z k, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Google

I recommend the Chancellors Agency for everyone if you want a quick and reliable administration. Professional service! Thank you Aamir, Callum, Richard

László · 25 October 2018

5/5

Google

Very professional and friendly service

Michał · 1 June 2025

5/5

Google

Very efficient and good communication

David · 20 May 2025

4/5

Google

We reviewed three different estate agents when choosing to put our house on the market. What we liked was the honesty about the market and performance, they also listened to us and our situation providing good/sound recommendations. They were very helpful all the way through the process particularly HARRY who when the solicitors were less than communicative got in touch and helped things through. I would recommend chancellors to others. Thanks.

J · 13 January 2015

5/5

Google

5 stars for Mr. Thomas Smallwood.

Valentin · 24 October 2023

Agent replied · 23 October 2024

Thank you for leaving us this great review Alca, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

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